Developing Performance Support For Computer Systems
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Developing Performance Support For Computer Systems
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Author : James R. Williams
language : en
Publisher: CRC Press
Release Date : 2019-07-17
Developing Performance Support For Computer Systems written by James R. Williams and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-17 with Technology & Engineering categories.
Developing Performance Support for Computer Systems: A Strategy for Maximizing Usability and Learnability provides detailed planning, design, and development guidance for generating performance support for new or upgraded computer systems. Performance support includes documentation, online help, coaches and wizards, training, and other materials necessary to enable users to perform their jobs more efficiently and effectively. This volume offers a strategy for maximizing ease-of-use and ease-of-learning through an integrated performance support systems approach. The text provides how-to guidance throughout that developers can apply directly to the design of their performance support tools and products. Rather than cover a few specific topic areas, it examines the entire spectrum of performance support. The book explains how to match performance support methods to task requirements, gives an overview of important user characteristics, and provides general guidance for presentation, layout, formatting, media selection, the use of color and icons, and accessibility. Evaluation checklists are included in the appendices and are also available online. Although this book primarily addresses the development of performance support for large software systems, the principles and approaches are valuable for any systems development environment.
Electronic Performance Support Systems
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Author : Gloria Gery
language : en
Publisher:
Release Date : 1991
Electronic Performance Support Systems written by Gloria Gery and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1991 with Computers categories.
Performance Support Solutions
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Author : William Bezanson
language : en
Publisher: Trafford on Demand Pub
Release Date : 2002
Performance Support Solutions written by William Bezanson and has been published by Trafford on Demand Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
Performance support is a rapidly growing discipline of enabling human performance on the job. It helps people to do their jobs and to develop competence through the normal course of doing work, rather than through off-job training or extensive reading. Ultimately, it supports the performance of a business, through enabling the performance of individual workers. It has demonstrated dramatically improved performance by many types of workers and their businesses. This book summarizes many ways of incorporating techniques of performance support in the workplace, systems, and processes of organizations. Some of the ways are simple, some more complex. The author's hope is that you might adopt even one or two of these methods, and that doing so will save money for you and your organization, and that doing so will enable you to make a profound impact on the business of your organization and that of your customers. Nearly all companies have the difficulty that it takes too long and costs too much to develop competence in their employees. Modern computer systems change so frequently, and applications and work environments are so poorly designed, that there is constant retraining going on. Work processes change to keep up with competitive pressures. Classroom training nearly always misses the mark by being late or ineffective in transferring skills back to the job. The fact that people need to be trained to use products in the first place is the essence of the problem. This book addresses that problem by means of various methods of performance support. Further, it presents a structure for developing "performance support solutions," which allow a phased introduction of performance-enabling features in products over time, to accommodate customers' varying budget and infrastructure levels. The value proposition for performance support is that for relatively modest investment, a high return can be realized for the cost of product ownership and support. This investment can be as little as zero (by incorporating performance-centered design methods into a product development process) and as much as ten person-years or more (for a high-end integrated performance support and knowledge management system). A Performance Support Solution strategy can allocate the investment to a rollout of PS features over time. Endorsements Bill Bezanson practices what he preaches with Performance Support Solutions. This book is a comprehensive, pragmatic, and precise treatment of the field of Performance Support. It covers all aspects of the field and, in keeping with Bill's advocacy for "obvious products," the book is itself an obvious product. Every Performance Technologist, whether a novice or an expert, will benefit from keeping this book in close proximity. Especially relevant is his compilation of "N ways to implement performance support solutions," which facilitates incremental design of solutions, thus appealing to diverse development budgets or customer infrastructure readiness. In developing such an all-encompassing piece of work, Bill clearly demonstrates his assertion that "Performance Support work is more than a job: it is a calling," and those of us in the field should be happy that he feels that way! He has made our jobs a lot easier by providing us with an up-to-date, insightful review of the leading-edge thinking in our field. Dr. Tony O'Driscoll Author of Achieving Desired Business Performance, and Researcher with IBM's Institute for Advanced Learning, Raleigh, North Carolina. Bezanson's authoritative, yet very readable work gives every organisation a motive for introducing, implementing, or improving their performance support solutions. It is well researched, full of great yet simple and implementable ideas, examples, and models, and while it satisfies the stringent academic criteria making it a useful reference and teaching aid, its real value lies in its gr
Designing And Developing Electronic Performance Support Systems
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Author : Lesley A. Brown
language : en
Publisher: Digital Press
Release Date : 1996
Designing And Developing Electronic Performance Support Systems written by Lesley A. Brown and has been published by Digital Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Business & Economics categories.
An EPSS is a software context that integrates the support needed to perform a job task--information, software, and expert advice--with the actual job task or tasks. EPSS's provide this support at the appropriate time and in the most appropriate format--ED4 (EPSS Define, Design, Develop, and Deliver). This book describes ED4 and the process that the instructional designers and software engineers used to create the Learning Services Workbench.
Software Design For Resilient Computer Systems
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Author : Igor Schagaev
language : en
Publisher: Springer
Release Date : 2019-07-09
Software Design For Resilient Computer Systems written by Igor Schagaev and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-07-09 with Technology & Engineering categories.
This book addresses the question of how system software should be designed to account for faults, and which fault tolerance features it should provide for highest reliability. With this second edition of Software Design for Resilient Computer Systems the book is thoroughly updated to contain the newest advice regarding software resilience. With additional chapters on computer system performance and system resilience, as well as online resources, the new edition is ideal for researchers and industry professionals. The authors first show how the system software interacts with the hardware to tolerate faults. They analyze and further develop the theory of fault tolerance to understand the different ways to increase the reliability of a system, with special attention on the role of system software in this process. They further develop the general algorithm of fault tolerance (GAFT) with its three main processes: hardware checking, preparation for recovery, and the recovery procedure. For each of the three processes, they analyze the requirements and properties theoretically and give possible implementation scenarios and system software support required. Based on the theoretical results, the authors derive an Oberon-based programming language with direct support of the three processes of GAFT. In the last part of this book, they introduce a simulator, using it as a proof of concept implementation of a novel fault tolerant processor architecture (ERRIC) and its newly developed runtime system feature-wise and performance-wise. Due to the wide reaching nature of the content, this book applies to a host of industries and research areas, including military, aviation, intensive health care, industrial control, and space exploration.
Developing It Staff
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Author : Mary Clarkson
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Developing It Staff written by Mary Clarkson and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Education categories.
Written for professionals this easy-to-read text provides down-to-earth practical advice for those involved with training and skill development in technical software development jobs. The author, Mary Clarkson, draws on her experience as a technical specialist and as an IT training manager, and gives practical guidance on how to get staff members started on their skill development. She also explains, using plenty of examples, how to support them through their learning process. Clarkson has worked 7 years as IT Training Manager of Barclaycard UK and has over 14 years of practical experience developing computer systems. No doubt, this book is of indispensable value to: team leaders, project manager, systems developers, and human resource managers.
Computers As Assistants
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Author : Peter Hoschka
language : en
Publisher: CRC Press
Release Date : 2021-02-01
Computers As Assistants written by Peter Hoschka and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-01 with Computers categories.
Computer systems based on the notion of the computer as assistant have recently become the focus of intense interest. The expanding role of the computer in everyday life and the growing number of untrained users make it necessary to think about new ways of dividing labor between humans and machines. Future systems must take on more tasks and perform them more competently and autonomously than existing systems. If they are to be adequately flexible and responsive to complexity, they cannot automate their performance completely. The aim of designers should be to create computer systems with capabilities similar to those of good assistants in the real world. Effective assistance has many characteristics. An assistant is expected to be competent in some domains of expertise, to know the limits of his/her knowledge, to be able to process inexact instructions from clients, to adjust to and learn from them, to explain his/her behavior and suggestions, and to support clients in communication and cooperation with other people. This book believes that such capabilities can be built into computer systems. To that end, the chapter contributors discuss the concepts and methods--particularly from the fields of artificial intelligence and computer-supported cooperative work (CSCW)--that they have drawn from to develop successful system prototypes. They present several of these prototypes including assistants for graphics design, knowledge discovery in data bases, coordination support, organizational memory, user interface design, and knowledge base construction. As such, this volume helps map out the future for all those involved in computer systems design.
Performance By Design
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Author : Daniel A. Menascé
language : en
Publisher: Prentice Hall Professional
Release Date : 2004
Performance By Design written by Daniel A. Menascé and has been published by Prentice Hall Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Computers categories.
Practical, real-world solutions are given to potential problems covering the entire system life cycle. This book describes how to map real-life systems (databases, data centers, and e-commerce applications) into analytic performance models. The authors elaborate upon these models and use them to help the reader better understand performance issues.
Computer Systems Development
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Author : Andrew L. Friedman
language : en
Publisher:
Release Date : 1989
Computer Systems Development written by Andrew L. Friedman and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1989 with Computers categories.
This book outlines the entire history of computer systems development. Based on surveys from Europe, Japan, Australia, and the United States, it emphasizes the rising concern with user relations as a major shift in systems development.
Building Multimedia Performance Support Systems
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Author : Angus Reynolds
language : en
Publisher: McGraw-Hill Companies
Release Date : 1995
Building Multimedia Performance Support Systems written by Angus Reynolds and has been published by McGraw-Hill Companies this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Business & Economics categories.
This book addresses what multimedia performance support systems (PSS) are, why companies adopt them, and how the reader can develop them. Packed with checklists, figures, flowcharts, graphics, graphs, line drawings, tables, and other idea-clarifying aids, this practical book is accompanied by a disk that includes all the files needed to create a fully functional performance support system.