Die Anbieter Kunden Interaktion Im Kontext Professioneller Dienstleistungen
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Die Anbieter Kunden Interaktion Im Kontext Professioneller Dienstleistungen
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Author : Daniel Maar
language : de
Publisher: Springer-Verlag
Release Date : 2019-05-13
Die Anbieter Kunden Interaktion Im Kontext Professioneller Dienstleistungen written by Daniel Maar and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-13 with Business & Economics categories.
In diesem Buch zeigt Daniel Maar anhand zweier Studien, dass professionelle Dienstleister durch ein aktives Management der Anbieter-Kunden-Interaktion die Beziehung zum Kunden stärken und den langfristigen Unternehmens- und Projekterfolg steigern können. Die erste Studie untersucht, wie sich die Kommunikation von Unsicherheit durch professionelle Dienstleister in Abhängigkeit von zentralen Kontextfaktoren auf den Kunden auswirkt. Die zweite Studie thematisiert, welche Rolle der Preisfokus bei der Positionierung von Projektproposals während der Interaktion mit dem Kunden im Rahmen formeller Ausschreibungen spielt.
Lust In Beziehung
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Author : Klaus M. Beier
language : de
Publisher: Springer-Verlag
Release Date : 2011-06-27
Lust In Beziehung written by Klaus M. Beier and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-06-27 with Psychology categories.
Zukunftsfeld Dienstleistungsarbeit
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Author : Ralf Reichwald
language : de
Publisher: Springer-Verlag
Release Date : 2012-06-25
Zukunftsfeld Dienstleistungsarbeit written by Ralf Reichwald and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-25 with Business & Economics categories.
Dienstleistungen tragen in Deutschland erheblich zur Wertschöpfung und Schaffung von Arbeitsplätzen bei. Die Generierung von innovativen Dienstleistungen bildet somit eine wesentliche Aufgabe für die Zukunft des Wirtschaftsstandorts Deutschland. Gefragt sind Konzepte für die Professionalisierung von Dienstleistungen und die Zukunft der Dienstleistungsarbeit, die hier von renommierten Autoren aus Wissenschaft und Praxis vorgestellt werden. Das Buch basiert in weiten Teilen auf empirischen Befunden des Förderschwerpunkts „Dienstleistungsqualität durch professionelle Arbeit“, der vom Bundesministerium für Bildung und Forschung gefördert wurde.
Demokratie Und Soziale Arbeit
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Author : Patrick Oehler
language : de
Publisher: Springer-Verlag
Release Date : 2018-03-23
Demokratie Und Soziale Arbeit written by Patrick Oehler and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-23 with Social Science categories.
Patrick Oehler verbindet den Begriff der Demokratie mit der Profession der Sozialen Arbeit. Er knüpft damit an eine Traditionslinie der Pionierinnen und Pioniere der pragmatistischen Soziologie und Sozialen Arbeit an, die in Chicago um die Wende vom 19. zum 20. Jahrhunderts wirkten. Soziale Arbeit sollte sich, so die leitende These des Autors, in einer demokratischen Gesellschaft an einem Modell demokratischer Professionalität orientieren. Vor diesem Hintergrund geht er der Frage nach, wie sich demokratisches und professionelles Handeln in der Praxis der Sozialen Arbeit miteinander vereinbaren lassen, und rekonstruiert aus der Auseinandersetzung mit professions- und demokratietheoretischen Bezügen sowie theorie- und praxisgeschichtlichen Beiträgen Sozialer Arbeit eine Figur einer demokratischen Professionalität.
Customer Impact Agenda
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Author : Phil Winters
language : en
Publisher: Philip Winters
Release Date : 2014-08-15
Customer Impact Agenda written by Phil Winters and has been published by Philip Winters this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-08-15 with Business & Economics categories.
For a customer strategy to be effective in the acquisition of new customers and the strengthening of existing relationships, it needs to reach them throughout their entire purchase decision cycle. To achieve this, it's importantto have a real picture of the entire customer experience, which usually starts long before there's ever been any contact with your organization. Once you've taken your customers' perspective and considered their preferred touchpoints, you'll discover surprising new opportunities for customer interaction, recognize new business approaches, prioritize existing initiatives and gain more value from your efforts.
Digital Transformation Of The Consulting Industry
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Author : Volker Nissen
language : en
Publisher: Springer
Release Date : 2017-12-28
Digital Transformation Of The Consulting Industry written by Volker Nissen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-12-28 with Business & Economics categories.
This book discusses the opportunities and conditions that digital technology provides to extend, innovate and differentiate the services offered by consulting companies. It introduces suitable artefacts like web-based consulting platforms, consulting applications, semantic technologies and tools for data mining and collaboration. Furthermore it examines concepts to evaluate the virtualization of consulting processes and showcases how solutions can be developed to blend traditional and digital consulting models. Presenting state-of-the-art research and providing a comprehensive overview of the methods and techniques needed for digital transformation in the consulting industry, the book serves as both a guide and a roadmap for innovative consulting companies.
Future Telco
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Author : Peter Krüssel
language : en
Publisher: Springer
Release Date : 2018-07-23
Future Telco written by Peter Krüssel and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-23 with Business & Economics categories.
This book examines the extensive changes in markets, technologies and value chains that telecommunication companies are currently confronted with. It analyzes the crossroads they have reached and the choices that now need to be made – to be a bit pipe or a trendsetter of digitalization. Based on an analysis of the key challenges for telcos, the book derives future market scenarios and puts forward recommendations for how they can successfully position themselves. It proposes a framework based on seven “levers,” which addresses concrete measures in each step of the value chain, ranging from technology, IT and processes, to innovation, marketing and sales issues. The book discusses the current challenges and provides both general recommendations and concrete solutions. Respected experts illustrate innovative strategic and technical trends and provide insights gained in real-life transformation projects. Recent developments in the areas of regulation, product development, competition between over-the-top (OTT) providers and telcos, as well as technical innovations like 5G, SDN/NFV, LEO satellites and MEC are discussed. Accordingly, practitioners, managers and researchers alike will benefit from the book’s wealth of examples and up-to-date insights.
Open And Closed Innovation
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Author : Philipp Herzog
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-01-22
Open And Closed Innovation written by Philipp Herzog and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-22 with Business & Economics categories.
Philipp Herzog develops a theoretical framework arguing that Open Innovation and Closed Innovation cultures need to be distinguished. The findings help firms cope with the challenges experienced in implementing the Open Innovation concept.
Spin Selling
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Author : Neil Rackham
language : en
Publisher: Routledge
Release Date : 2020-04-28
Spin Selling written by Neil Rackham and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-28 with Business & Economics categories.
True or false? In selling high-value products or services: 'closing' increases your chance of success; it is essential to describe the benefits of your product or service to the customer; objection handling is an important skill; open questions are more effective than closed questions. All false, says this provocative book. Neil Rackham and his team studied more than 35,000 sales calls made by 10,000 sales people in 23 countries over 12 years. Their findings revealed that many of the methods developed for selling low-value goods just don‘t work for major sales. Rackham went on to introduce his SPIN-Selling method. SPIN describes the whole selling process: Situation questions Problem questions Implication questions Need-payoff questions SPIN-Selling provides you with a set of simple and practical techniques which have been tried in many of today‘s leading companies with dramatic improvements to their sales performance.
User Innovation
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Author : Viktor Braun
language : en
Publisher: Routledge
Release Date : 2009-06-06
User Innovation written by Viktor Braun and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-06 with Business & Economics categories.
Economic growth is highly dependent on technological progress and innovation, yet the sources from which these innovations originate are still largely misunderstood and untapped. Recent research has demonstrated that users, rather than manufacturers, are often a critical source of innovation in numerous fields from extreme sports to medical devices to software. This book systematically identifies the most important barriers to user-innovation and critically evaluates the democratization of innovation argument by critically assessing the main legal, economic, technological, and societal barriers to user-innovation for the first time and proposing alternative possibilities. Through original research the author reveals the dynamics of user-innovation and offers strategies for minimizing those factors that inhibit and stifle the spread of this phenomenon. From this analysis it becomes clear that user-innovation has become more difficult over time and that the problem is now of how manufacturers can enable users to overcome the discussed barriers and simultaneously benefit from such consumer-driven activities. Arguing that licenses are not just an important technology commercialization instrument but are tools critical to generating innovations, the author explains how licenses can in certain situations be employed to help users overcome some of the barriers to user-innovation. User-Innovation: Barriers to Democratization and IP Licensing is a practical guidebook as well as a startlingly original work of scholarship that will be essential reading for years to come.