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Digital Customer Service

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Digital Customer Service

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Author : Rick DeLisi
language : en
Publisher: John Wiley & Sons
Release Date : 2021-08-31

Digital Customer Service written by Rick DeLisi and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-08-31 with Business & Economics categories.

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service—as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world. Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities: Creating an excellent experience for customers that increases customer loyalty and profitability Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions Moving quickly toward the goal of "digital transformation" We have discovered—in our research and our first-hand experience—that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

T Byte Digital Customer Experience

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Author : V Gupta
language : en
Publisher: EGBG Services LLC
Release Date : 2019-10-03

T Byte Digital Customer Experience written by V Gupta and has been published by EGBG Services LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-03 with Computers categories.

This document brings together a set of latest data points and publicly available information relevant for Digital Customer Experience Industry. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.

T Bytes Digital Customer Experience

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Author : IT-Shades
language : en
Publisher: EGBG Services LLC
Release Date : 2020-03-03

T Bytes Digital Customer Experience written by IT-Shades and has been published by EGBG Services LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-03 with Computers categories.

T Bytes Digital Customer Experience Industry

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Author : IT-Shades
language : en
Publisher: EGBG Services LLC
Release Date : 2020-07-27

T Bytes Digital Customer Experience Industry written by IT-Shades and has been published by EGBG Services LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-27 with Business & Economics categories.

Strategies For The Digital Customer Experience

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Author : Batat, Wided
language : en
Publisher: Edward Elgar Publishing
Release Date : 2022-05-06

Strategies For The Digital Customer Experience written by Batat, Wided and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-05-06 with Business & Economics categories.

This innovative book proposes a conceptual framework to integrate the ecological and tourism aspects of Protected Area regulation, assisting decision-makers to develop contextually effective laws and management plans that avoid over-regulating or under-regulating tourism, given the areas' ecological profiles.

T Bytes Digital Customer Experience

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Author : ITShades.com
language : en
Publisher: EGBG Services LLC
Release Date : 2021-02-03

T Bytes Digital Customer Experience written by ITShades.com and has been published by EGBG Services LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-03 with Business & Economics categories.

Artificial Intelligence Sustainable Technologies And Business Innovation Opportunities And Challenges Of Digital Transformation

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Author : Abdalmuttaleb Al-Sartawi
language : en
Publisher: Springer Nature
Release Date : 2025-03-26

Artificial Intelligence Sustainable Technologies And Business Innovation Opportunities And Challenges Of Digital Transformation written by Abdalmuttaleb Al-Sartawi and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-26 with Computers categories.

This book offers a comprehensive exploration of the symbiotic relationship between artificial intelligence, sustainable technologies, and business innovation. Innovation has always been the main engine of an improved standard of living throughout history. However, the process of innovation can be highly disruptive as it makes more conventional technologies obsolete This book presents trendy and important topics such as open innovation and sustainability of Islamic Banks, Fintech, financial inclusion, IOT, business intelligence capabilities, innovation through AI, circular economy practices, and trends in cybersecurity. The reader-base from diverse backgrounds, including scholars, industry experts, policymakers, and students, engage with the perspectives and topics discussed in this book. By understanding the opportunities and challenges of this dynamic landscape, the authors can collectively work together to shape a future where technology and sustainability co-exist to drive positive change.

Navigating Digital Transformation In Management

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Author : Richard Busulwa
language : en
Publisher: Taylor & Francis
Release Date : 2022-10-31

Navigating Digital Transformation In Management written by Richard Busulwa and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-31 with Business & Economics categories.

Navigating Digital Transformation in Management provides a thorough introduction to the implications of digital transformation for leaders and managers. The book clearly outlines what new or enhanced roles and activities digital transformation requires of them. The book takes a practical approach and shapes an actionable guide that students can take with them into their future careers as managers themselves. With core theoretical grounding, the book explains how the digital transformation imperative requires all organizations to continuously undertake digital business transformation to adapt to ongoing digital disruption and to effectively compete as digital businesses. The book discusses the critical roles managers need to play in establishing, facilitating, and accelerating the day-to-day activities required to build and continuously upgrade these capabilities. Drawing on cutting edge research, this textbook: Explains how digital technology advancements drive digital disruption and why digital business transformation and operating as a digital business are critical to organization survival Unpacks the different digital business capabilities required to effectively compete as a digital business Considers the new or digitally enhanced competencies required of leaders, managers, and their supporting professionals to effectively play their roles in digital transformation Discusses how leaders, managers, and their supporting professionals can keep up with digital technology advancements Unpacks key digital technology advancements, providing a plain language understanding of what they are, how they work, and their implications for organizations Enriched with pedagogical features to support understanding and reinforce learning, such as reflective questions, learning summaries, and case studies, and supported by a suite of instructor materials, this textbook is an ideal choice for teachers that want to enable their information systems, information technology, and digital business students to compete and thrive in the contemporary business environment.

Handbook Of Research On Smart Management For Digital Transformation

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Author : Barbosa, Belem
language : en
Publisher: IGI Global
Release Date : 2022-03-11

Handbook Of Research On Smart Management For Digital Transformation written by Barbosa, Belem and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-11 with Business & Economics categories.

In a global and digital society, businesses are constantly being challenged by innovative and disruptive management strategies. The dramatic changes that took place in all corners of the world during the COVID-19 pandemic confirmed that companies need to update their resources and anticipate trends. The current changes introduced by digitalization offer endless innovation scenarios and strategic opportunities to companies but also demand an accurate and structured analysis of drivers, motivations, and determinants for success in this transformation. The Handbook of Research on Smart Management for Digital Transformation analyzes the drivers of digital transformation in businesses and assesses digital transformation success factors in the short, medium, and long run. This critical reference source is comprised of theoretical and empirical chapters as well as case studies on digital adoption by companies in different business sectors. Covering topics such as brand messaging, digital media platforms, and success determinants, this book is an essential resource for managers, researchers, educators of higher education, business students, digital strategists, business associations, communication and marketing agencies, entrepreneurs, and academicians.

Rules On Digital Trade In The Light Of World Trade Organization Agreements

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Author : Asif Khan
language : en
Publisher: GRIN Verlag
Release Date : 2023-12-14

Rules On Digital Trade In The Light Of World Trade Organization Agreements written by Asif Khan and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-14 with Business & Economics categories.

Doctoral Thesis / Dissertation from the year 2023 in the subject Business economics - Trade and Distribution, , language: English, abstract: This doctoral dissertation deals with rules on digital trade in the light of WTO agreements. Digital trade has brought about profound changes in the international trade framework. Traditional trade, which primarily involved the exchange of physical goods, has now expanded to encompass a wide range of digitally delivered services, online transactions, and data flows. This transformation has been driven by advancements in technology and the increasing interconnectedness of the global economy. The digital economy encompasses various digital technologies and platforms and has become a significant driver of economic growth and innovation. It allows businesses to reach international markets more quickly and efficiently, transcending geographical barriers. The internet, mobile devices, cloud computing, and artificial intelligence have facilitated this digital transformation. These technologies enable seamless communication, data storage and processing, automation, and personalised services, revolutionising how businesses operate and engage in international trade. Digital trade has created new opportunities for businesses of all sizes. Small and medium-sized enterprises have benefited from the ability to access global markets through digital platforms and e-commerce. These platforms provide a means for Small and medium-sized enterprises to connect with potential customers worldwide, establish their presence, and market their products and services without needing a physical presence in foreign markets. This has lowered entry barriers and empowered Small and medium-sized enterprises to participate in global value chains, expanding their reach and contributing to economic growth. One of the notable developments in the digital trade era is the rise of platform-based businesses. These platforms, such as e-commerce marketplaces, ride-sharing services, and online payment systems, act as intermediaries connecting buyers and sellers across borders. They facilitate transactions, provide infrastructure and services, and enable businesses to expand their customer base globally. Platforms have become influential players in international trade, shaping market dynamics and redefining traditional trading system.

Digital Customer Service

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