Effective Help Desk Ticket Categories
DOWNLOAD
Download Effective Help Desk Ticket Categories PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Effective Help Desk Ticket Categories book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Help Desk Management How To Run A Computer User Support Service Desk Effectively
DOWNLOAD
Author : Wayne Schlicht
language : en
Publisher: Build a Help Desk Consulting LLC
Release Date : 2019-09-29
Help Desk Management How To Run A Computer User Support Service Desk Effectively written by Wayne Schlicht and has been published by Build a Help Desk Consulting LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-29 with Computers categories.
Do you want your Help Desk to maximize customer satisfaction, quality and first contact resolution? Or just make sure your IT management processes are repeatable? Does it seem your computer user support can be ad hoc at times? Are you always running around putting out fires? In this book you will learn powerful industry standard best practices that can be used to mature your IT Service Management processes, practices and procedures today! What makes this book different? Instead of just providing you a lot of technical information, I empower you with a step by step approach to mature your Help Desk. Each chapter includes straight forward processes that are easy to understand. Once you completely understand the process, chapters are concluded with a quick start implementation worksheet to put your new process into action. This format will allow you to rapidly transform your people, processes, and technology into a customer-focused center of excellence today! You can never underestimate the power of industry standard best practices. The recommendations shared in Help Desk Management are based on real-life experiences building successful customer-focused teams. Through trial and error, I am sharing what worked for my teams at small, medium, and Fortune 500 sized companies. Look no further. I will help you succeed. This information is designed to improve your management skills, your team engagement, and set you on a successful path to building a truly great team. What actionable and realistic end user support processes will you learn? How to justify funding for improvement projects. Creating an inspiring mission statement. Designing an employee performance management plan that works. Building an effective employee training and development program. Implementing a call and ticket quality assurance audit program that empowers the manager. Driving up the First Contact Resolution (FCR) percentage. Reducing cost per ticket costs by moving work from system engineers to the Help Desk. Marketing the Help Desk for company wide recognition. Implementing ITIL incident, problem, change, knowledge and event management. Do not hesitate to pick up your copy today
Effective Help Desk Ticket Categories
DOWNLOAD
Author : Wayne Schlicht
language : en
Publisher:
Release Date : 2019-08-27
Effective Help Desk Ticket Categories written by Wayne Schlicht and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-27 with categories.
Want to lower support ticket cost, improve first contact resolution (FCR), and improve reporting? If you said yes, then Effective Help Desk Ticket Categories is for you! Is this a long-winded book full of unproven theories? No. This book gets right to the point with a detailed step-by-step guide based on 20 years of successful ticket category implementation projects. It designed for busy professionals at call centers, service desks and of course help desks. Is this book just for system engineers? Absolutely not! The guide is for everyone that works with support tickets. If you are a director, project manager or developer, this book will help improve your process. Why do I need this book? With our help, your project will be successful! Your final ticket classification design will be geared to productivity gains, not just a ticket filing system. Your project will save time and money! We provide time-saving quick-start templates and discuss how to maximize your resolution tools to close tickets faster. What is in the book? First, we explain what ticket classification is, why we use it, and the significant benefits. Then we identify project resources to engage early in the project and the ticket classification process. After that, we provide you a step-by-step quick start guide to get your ticket classification project up and running. Following that we expand on the quick start guide with a detailed explanation of each step including the most popular templates. Finally, we include a glossary of frequently used terms. Once implemented most teams will see significant improvements in the following areas. Cost savings - Cost per call, reduced escalation costs. Improved incident resolution rates. Major Incident Management MTTR reduction. Issue avoidance - better problem management inputs. Enterprise reporting maturity. Agent training improvements.
Networking All In One For Dummies
DOWNLOAD
Author : Doug Lowe
language : en
Publisher: John Wiley & Sons
Release Date : 2018-03-27
Networking All In One For Dummies written by Doug Lowe and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-03-27 with Computers categories.
Becoming a master of networking has never been easier Whether you're in charge of a small network or a large network, Networking All-in-One is full of the information you’ll need to set up a network and keep it functioning. Fully updated to capture the latest Windows 10 releases through Spring 2018, this is the comprehensive guide to setting up, managing, and securing a successful network. Inside, nine minibooks cover essential, up-to-date information for networking in systems such as Windows 10 and Linux, as well as best practices for security, mobile and cloud-based networking, and much more. Serves as a single source for the most-often needed network administration information Covers the latest trends in networking Get nine detailed and easy-to-understand networking minibooks in one affordable package Networking All-in-One For Dummies is the perfect beginner’s guide as well as the professional’s ideal reference book.
Networking For Dummies
DOWNLOAD
Author : Doug Lowe
language : en
Publisher: John Wiley & Sons
Release Date : 2020-07-21
Networking For Dummies written by Doug Lowe and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-21 with Computers categories.
Set up a secure network at home or the office Fully revised to cover Windows 10 and Windows Server 2019, this new edition of the trusted Networking For Dummies helps both beginning network administrators and home users to set up and maintain a network. Updated coverage of broadband and wireless technologies, as well as storage and back-up procedures, ensures that you’ll learn how to build a wired or wireless network, secure and optimize it, troubleshoot problems, and much more. From connecting to the Internet and setting up a wireless network to solving networking problems and backing up your data—this #1 bestselling guide covers it all. Build a wired or wireless network Secure and optimize your network Set up a server and manage Windows user accounts Use the cloud—safely Written by a seasoned technology author—and jam-packed with tons of helpful step-by-step instructions—this is the book network administrators and everyday computer users will turn to again and again.
The Executive S Guide To Information Technology
DOWNLOAD
Author : John Baschab
language : en
Publisher: John Wiley & Sons
Release Date : 2007-07-13
The Executive S Guide To Information Technology written by John Baschab and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-07-13 with Business & Economics categories.
Praise for the The Executive's Guide to Information Technology "This book is important reading. It offers practical, real-world insight and pragmatic no-nonsense approaches for people who have a stake in corporate IT. " --Lynda Applegate, Henry R. Byers Professor of Business Administration, Harvard Business School "Information systems and processes are very important parts of our due diligence assessment of a company--yet the jargon is often more difficult to understand than many foreign languages. Baschab and Piot effectively translate IT into words and concepts that businesspeople can easily understand and act upon. This book is a helpful reference guide for corporate executives and private equity groups of all types." --Neal Aronson, Managing Partner, Roark Capital Group "Business success increasingly depends on effective use of IT. Effective use of IT depends on the kind of in-depth, practical insight in this book. Baschab and Piot provide a pragmatic approach to information systems investment that should be required reading for senior executives and CIOs alike." --Erik Brynjolfsson, Schussel Professor of Management, Director of the Center for Digital Business, MIT "This book should provide valuable guidance for management and technology consultants. The Executive's Guide to Information Technology provides field-proven insight on all important aspects of IT planning and execution, from governance to applications to operations and infrastructure." --Gary J. Fernandes, former vice chairman, EDS, member of the Board of Directors, Computer Associates "Baschab and Piot do a great job of laying out the fundamental issues and challenges that every IT organization faces. More often than not, the issues are not technical in nature, but are a reflection of how the IT and business teams work together to define, execute, and implement new business tools. The threshold issue is leadership. Often it is difficult for business leaders to feel that they have the skills and perspective to provide that leadership on technical projects. The Executive's Guide to Information Technology provides non-technical business leaders a solid framework for engaging with their IT peers." --Tom Nealon, Chief Information Officer, J.C. Penney
It Helpdesk Training Best Practices
DOWNLOAD
Author : Rob Botwright
language : en
Publisher: Rob Botwright
Release Date : 101-01-01
It Helpdesk Training Best Practices written by Rob Botwright and has been published by Rob Botwright this book supported file pdf, txt, epub, kindle and other format this book has been release on 101-01-01 with Computers categories.
🚀 Introducing: IT Helpdesk Training Best Practices Bundle! 🖥️ Are you ready to level up your IT support skills? Look no further! Dive into the ultimate bundle designed to transform you into a desktop support and system administration expert. 🌟 📘 Book 1: Foundations of IT Support New to IT? No problem! This beginner's guide will walk you through the essentials of desktop troubleshooting, from diagnosing hardware issues to resolving software glitches. Get ready to build a solid foundation for your IT career! 💻 📘 Book 2: Mastering Desktop Support Ready to take your skills to the next level? Learn advanced techniques in system administration to optimize desktop environments and tackle complex IT challenges with confidence. Become the go-to expert in your team! 🛠️ 📘 Book 3: Efficient IT Helpdesk Management Efficiency is key in IT helpdesk management. Discover strategies for streamlining support processes, managing tickets effectively, and keeping stakeholders happy. Say goodbye to chaos and hello to smooth operations! 🎯 📘 Book 4: Expert-Level Troubleshooting Become a troubleshooting maestro with this expert-level guide! Learn advanced solutions for the most complex IT issues, from network troubleshooting to data recovery techniques. Elevate your troubleshooting game to legendary status! 🚀 With over 1000 pages of invaluable insights and practical techniques, this bundle is your ticket to success in the fast-paced world of IT support and system administration. Don't miss out on this opportunity to become a true IT rockstar! 💪 Grab your copy now and embark on a journey to IT mastery! 💼🔧✨
Effective Help Desk Specialist Skills
DOWNLOAD
Author : Darril Gibson
language : en
Publisher: Pearson IT Certification
Release Date : 2014-10-27
Effective Help Desk Specialist Skills written by Darril Gibson and has been published by Pearson IT Certification this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-27 with Computers categories.
All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together
Customer Support In 2025 24 7 Support Without The Headcount
DOWNLOAD
Author : Jens Belner
language : en
Publisher: Jens Belner
Release Date :
Customer Support In 2025 24 7 Support Without The Headcount written by Jens Belner and has been published by Jens Belner this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
Unlock the Future of Customer Support with AI Agents In an ever-evolving landscape, businesses face the challenge of delivering exceptional customer support while managing soaring expectations and limited resources. Our groundbreaking book, “Using AI Agents to Deliver High-Quality Customer Support at Scale,” is your comprehensive guide to navigating this transformation. Why Should You Read This Book? Gain Insights From Experts Historical Context: Understand how customer support has evolved from traditional methods to AI-enhanced solutions. Current Trends: Stay ahead of the curve with insights into the latest developments shaping the future. Master AI Tools and Strategies Chatbots & Ticket Triage: Learn how to design effective AI chatbots and automate ticket triage to provide instant responses. Returns Management: Streamline your returns process with intelligent automation that enhances the customer journey. Optimize Customer Interactions FAQs and Inquiries: Discover best practices for crafting a comprehensive FAQ database powered by AI to handle common inquiries seamlessly. Sentiment Analysis: Uncover the significance of understanding customer emotions to improve support interactions. Enhance Support Efficiency Escalation Routing: Explore smart AI-driven algorithms for effective escalation, ensuring your customers receive the right help when they need it. Smart Personalization: Learn how to deliver a tailored support experience that meets individual customer needs, backed by successful case studies. Cost and Operational Benefits Cost Optimization: Compare the costs of AI agents versus human employees and discover proven strategies for reducing overhead. Scalability: Understand how AI solutions can expand your support capabilities without the typical growth constraints. Risk Management and Reporting Minimize Errors: Discover how AI reduces human error and ensures compliance with legal standards. Real-Time Insights: Set up intelligent reporting that provides data-driven insights for better decision-making. Take Control of Your AI Integration Journey Step-by-Step Guide: Assess your organization’s readiness for AI and explore critical considerations for a successful rollout. Metrics for Success: Learn how to define key performance indicators (KPIs) and use real-time tools to measure your AI support’s impact. Look Ahead to the Future Emerging Technologies: Get the latest predictions on the role of AI in customer support by 2030 and anticipate the next generation of opportunities. Recap and Final Thoughts By the end of this journey, you will be equipped with: - Key insights on AI’s value proposition in customer support. - Strategies to implement AI solutions effectively and efficiently. - A roadmap for adapting to future trends in customer service. Transform your approach to customer support and ensure your organization remains at the forefront of innovation. Dive into “Using AI Agents to Deliver High-Quality Customer Support at Scale” and unlock the secrets to exceptional customer experiences today!
Effective It Service Management With Freshservice
DOWNLOAD
Author : Richard Johnson
language : en
Publisher: HiTeX Press
Release Date : 2025-06-19
Effective It Service Management With Freshservice written by Richard Johnson and has been published by HiTeX Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-19 with Computers categories.
"Effective IT Service Management with Freshservice" "Effective IT Service Management with Freshservice" is a comprehensive, authoritative guide for IT leaders and practitioners who aim to modernize and optimize their IT service delivery. The book navigates the evolving landscape of ITSM by interweaving globally recognized frameworks such as ITIL, COBIT, and DevOps, while addressing the challenges of contemporary enterprises, including operational complexity, compliance, automation, and user experience. Through an exploration of metrics, governance models, and continuous improvement practices, readers gain a holistic understanding of building resilient, scalable, and future-ready service management strategies. This book offers a deep dive into the Freshservice platform, unraveling its SaaS-based architecture, core modules, extensibility, and robust security foundations. Each chapter demystifies complex domains such as incident, problem, change, and asset management at scale, providing actionable insights into automation, workflow orchestration, integrations, and regulatory compliance. With a dedicated focus on best practices for implementing configuration management databases (CMDB), asset lifecycle automation, knowledge management, self-service, and analytics, readers are empowered to deliver exceptional service quality and value across distributed and global organizations. Beyond technical implementation, "Effective IT Service Management with Freshservice" addresses strategic considerations such as governance, cost optimization, stakeholder engagement, and organizational alignment. It guides readers through scaling Freshservice practices in complex environments, future-proofing platform adoption, and fostering continual service innovation. Combining practical advice with expert-driven strategies, this book is an indispensable resource for anyone seeking to transform their ITSM function and harness the full power of Freshservice in the era of digital transformation.
Reliable Knowledge Discovery
DOWNLOAD
Author : Honghua Dai
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-02-23
Reliable Knowledge Discovery written by Honghua Dai and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-02-23 with Computers categories.
Reliable Knowledge Discovery focuses on theory, methods, and techniques for RKDD, a new sub-field of KDD. It studies the theory and methods to assure the reliability and trustworthiness of discovered knowledge and to maintain the stability and consistency of knowledge discovery processes. RKDD has a broad spectrum of applications, especially in critical domains like medicine, finance, and military. Reliable Knowledge Discovery also presents methods and techniques for designing robust knowledge-discovery processes. Approaches to assessing the reliability of the discovered knowledge are introduced. Particular attention is paid to methods for reliable feature selection, reliable graph discovery, reliable classification, and stream mining. Estimating the data trustworthiness is covered in this volume as well. Case studies are provided in many chapters. Reliable Knowledge Discovery is designed for researchers and advanced-level students focused on computer science and electrical engineering as a secondary text or reference. Professionals working in this related field and KDD application developers will also find this book useful.