Effectiveness Quality And Efficiency A Management Oriented Approach
DOWNLOAD
Download Effectiveness Quality And Efficiency A Management Oriented Approach PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Effectiveness Quality And Efficiency A Management Oriented Approach book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Effectiveness Quality And Efficiency A Management Oriented Approach
DOWNLOAD
Author : Ephraim F. Sudit
language : en
Publisher: Springer Science & Business Media
Release Date : 2012-12-06
Effectiveness Quality And Efficiency A Management Oriented Approach written by Ephraim F. Sudit and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-06 with Business & Economics categories.
This is a management oriented book about efficiency, quality and effectiveness designed for an audience of management practitioners, scholars, and students. The integrative approach developed in this book contains new ideas regarding quality and efficiency-based effective management. These ideas lend themselves to managerial applications. This work is not meant to provide an exhaustive account of the measurement, and applications of effectiveness, quality, and efficiency concepts. With the exception of the treatment of conventional productivity concepts and measurements in Chapter 2, and of production flexibility in Chapter 5, the discussion in this book is largely non-teclmical. Among management practitioners, the book may be of particular interest to managers with broad strategic orientations in the fields of production management, quality management, marketing, and management of human resources. The academic audience is likely to include scholars and students interested in strategic planning, applied productivity analysis, quality management, marketing management, and management of human resources. The book could also be used as a supplementary text to or part of the readings in basic and advanced courses in strategic management, production management, and quality management. Concepts and dimensions of efficiency, quality, and effectiveness, as used throughout this book, are introduced in Chapter 1. The intricate sets of relationships among effectiveness, quality, and efficiency are explored.
Quality Management For Services
DOWNLOAD
Author : Manfred Bruhn
language : en
Publisher:
Release Date : 2023
Quality Management For Services written by Manfred Bruhn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Quality Management For Services
DOWNLOAD
Author : Manfred Bruhn
language : en
Publisher: Springer Nature
Release Date : 2023
Quality Management For Services written by Manfred Bruhn and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with Electronic books categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Effectiveness Quality And Efficiency
DOWNLOAD
Author : Ephraim F. Sudit
language : en
Publisher:
Release Date : 1996
Effectiveness Quality And Efficiency written by Ephraim F. Sudit and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Industrial efficiency categories.
Quality Management For Services
DOWNLOAD
Author : Manfred Bruhn
language : en
Publisher:
Release Date : 2023
Quality Management For Services written by Manfred Bruhn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023 with categories.
This book provides assistance for ensuring and increasing service quality. Manfred Bruhn presents a holistic, scientifically based approach to quality management for services, which is consistently oriented to the management process with the phases of analysis, planning, control, implementation and controlling of quality management. Core parts of the book are procedures for measuring service quality, instruments for controlling quality and expectation management, the implementation of quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure effectiveness and efficiency. In the previous editions to date, the work has evolved into a handbook and can be used as a reference work for the various topics of quality management for services. Individual topics of quality management or the respective chapters can be worked through independently of each other. The contents Principles of quality management for services Analysis of service quality Planning and control of quality management for services Implementation of quality management for services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business Administration, in particular Marketing and Corporate Management, at the Faculty of Business and Economics of the University of Basel (Switzerland) and Honorary Professor at the Technical University of Munich (Germany). The translation was done with the help of artificial intelligence. A subsequent human revision was done primarily in terms of content.
Effective Implementation Of Management Systems
DOWNLOAD
Author : Jan Kopia
language : en
Publisher: Springer
Release Date : 2019-05-16
Effective Implementation Of Management Systems written by Jan Kopia and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05-16 with Business & Economics categories.
In this book Jan Kopia assesses the problems of the evaluation of integrated management systems. Current scientific research results and its practicality within organizations are presented. This includes aspects of organizational performance and its measurement comprising its shift from purely financially measured methods to multidimensional approaches. Practical solutions for the evaluation of management systems are suggested, which show the strategic relevance of management systems and its influence on process performance. The presented evaluation model offers an extended use of the balanced scorecard together with the strategic map-process, the execution premium and the plan-do-check-act-cycle of management systems providing an approach for scientists and practitioners to use and extend it.
Increasing Effectiveness
DOWNLOAD
Author : Mr John Stone
language : en
Publisher: Routledge
Release Date : 2014-01-21
Increasing Effectiveness written by Mr John Stone and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-21 with Education categories.
The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can choose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.
Organizational Effectiveness Service Quality And Related Aspects In Its Services
DOWNLOAD
Author : Rainer Bubenheim
language : en
Publisher: diplom.de
Release Date : 1997-08-27
Organizational Effectiveness Service Quality And Related Aspects In Its Services written by Rainer Bubenheim and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997-08-27 with Business & Economics categories.
Inhaltsangabe:Abstract: Services in the field of information technology (IT) are an emerging and expanding market. The quality with which they are delivered to the customer and the effectiveness of their provision determine the economic success of an enterprise to a large extent. Therefore, the dissertation centers around service quality and organizational effectiveness. Introducing, the characteristics of services in general - intangibility, inseparability, heterogeneity, and perishability - and the rote of projects in IT services are explained. Then, organizational effectiveness is defined as internal efficiency plus adaptability to external demands. Two models are compared showing that organizational effectiveness consists of several factors - e.g. motivation, management leadership, or structure - which indeed can be measured via a particular diagnosis questionnaire. Analogously, two service quality models are put forth. They reveal that total quality is comprised of the technical quality of the service outcome (objective quality) and the functional quality of the process (subjective quality). Likewise, service quality can be evaluated by regarding ten determinants and graphically displaying them in an importance-performance grid. Relating to both points above, aspects in marketing (internal, interactive) and operations (service as a basic function and as one objective) are considered. The so-gained theoretical insights are practically applied in an investigation of an IT service department for which specific recommendations are deduced. Generally, results suggest that service quality and organizational effectiveness are somehow related and commonly influenced by organizational structure, customer orientation, as well as management, leadership, and motivation. The discussion of these points finally leads to the conclusions that (1) a matrix structure in IT services is more apt than any other one, (2) a people-oriented management style is of crucial importance for motivating people and reaching performance, and (3) orientation towards the customer and marketing the buyer-seller interactions decisively influences the perception of service quality. Inhaltsverzeichnis:Table of Contents: List of Figuresix Preface and Acknowledgementsx Prologue1 1.Introduction3 2.Managing Services and Organizational Effectiveness in Business Administration Literature5 2.1General Characteristics of Services5 2.2Organizational Effectiveness9 2.3Service [...]
Achieving Excellence In Business
DOWNLOAD
Author : Kenneth E. Ebel
language : en
Publisher: Routledge
Release Date : 2019-04-04
Achieving Excellence In Business written by Kenneth E. Ebel and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-04 with Technology & Engineering categories.
This volume provides the understanding and the means needed to achieve complete systematic quality control of goods and services in any type of organisation. It also shows how to meet or exceed clients' quality expectations, structure management systems to encourage business growth and adapt to changing needs, ensure continuous quality improvement and increase efficiency and effectiveness. The book explains the theory of total quality and demonsrates its practical applications, elucidates the relationships among all company departments and their effects on pursuit of excellence and presents several powerful problem solving techniques. An essential resource for quality improvement, quality control, business, human resource and industrial engineering managers, chief executive officers of product and service orientated firms and graduates in these disciplines.
Productivity And Quality Management
DOWNLOAD
Author : Joseph Prokopenko
language : en
Publisher: International Labour Organization
Release Date : 1996
Productivity And Quality Management written by Joseph Prokopenko and has been published by International Labour Organization this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Industrial productivity categories.
Pt. 1. Productivity and quality improvement: concepts, processes and techniques -- Pt. 2. High potential productivity and quality improvement areas. Presents a Modular Programme on Productivity and Quality Management aimed at promoting an effective, efficient, ecologically sustainable and human oriented development. Includes a guide, learning elements, modular training, and training techniques.