Emotion Management In The Workplace
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Emotion Management In The Workplace
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Author : Sharon Bolton
language : en
Publisher: Red Globe Press
Release Date : 2005
Emotion Management In The Workplace written by Sharon Bolton and has been published by Red Globe Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.
The exciting new book explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives whilst also acknowledging the subjective experiences of its members. The key strength of this sole-authored text lies in its critical approach and labour-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at undergraduate and postgraduate level.
Managing Emotions In The Workplace
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Author : Neal M. Ashkanasy
language : en
Publisher: M.E. Sharpe
Release Date : 2002
Managing Emotions In The Workplace written by Neal M. Ashkanasy and has been published by M.E. Sharpe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with Business & Economics categories.
This study is designed to advance the understanding of the causes and effects of emotions at work and extend existing theories to consider implications for the management of emotions.
Managing Emotions In The Workplace
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Author : Neal M. Ashkanasy
language : en
Publisher: Routledge
Release Date : 2016-09-16
Managing Emotions In The Workplace written by Neal M. Ashkanasy and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-16 with Business & Economics categories.
The modern workplace is often thought of as cold and rational, as no place for the experience and expression of emotions. Yet it is no more emotionless than any other aspect of life. Individuals bring their affective states and emotional "buttons" to work, leaders try to engender feelings of passion and enthusiasm for the organization and its mission, and consultants seek to increase job satisfaction, commitment, and trust. This book advances the understanding of the causes and effects of emotions at work and extends existing theories to consider implications for the management of emotions. The international cast of authors examines the practical issues raised when organizations are studied as places where emotions are aroused, suppressed, used, and avoided. This book also joins the debate on how organizations and individuals ought to manage emotions in the workplace. Managing Emotions in the Workplace is designed for use in graduate level courses in Organizational Behavior, Human Resource Management, or Organizational Development - any course in which the role of emotions in the workplace is a central concern. Scholars and consultants will also find this book to be an essential resource on the latest theory and practice in this emerging field.
The Cambridge Handbook Of Workplace Affect
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Author : Liu-Qin Yang
language : en
Publisher: Cambridge University Press
Release Date : 2020-07-16
The Cambridge Handbook Of Workplace Affect written by Liu-Qin Yang and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-16 with Psychology categories.
Are you struggling to improve a hostile or uncomfortable environment at work, or interested in how such tension can arise? Experts in organizational psychology, management science, social psychology, and communication science show you how to implement interventions and programs to manage workplace emotion. The connection between workplace affect and relevant challenges in our society, such as diversity and technological changes, is undeniable; thus learning to harness that knowledge can revolutionize your performance in tackling workday issues. Applying major theoretical perspectives and research methodologies, this book outlines the concepts of display rules, emotional labor, work motivation, well-being, and discrete emotions. Understanding these ideas will show you how affect can promote team effectiveness, leadership, and conflict resolution. If you require a foundation for understanding workplace affect or a springboard into deeper, more interdisciplinary research, this book presents an integrative approach that is indispensable.
Emotions At Work
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Author : Roy L. Payne
language : en
Publisher: Wiley-Interscience
Release Date : 2007-08-13
Emotions At Work written by Roy L. Payne and has been published by Wiley-Interscience this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-08-13 with Psychology categories.
In this book, the authors provide up-to-date thinking and research on the broad range of emotional experience in working environments with particular attention to the causes of emotional change, the consequences of emotional experience for individuals and their organisations, and the implications for effective strategies for managing individuals (including oneself) and organisations. * Offers systematic coverage of the latest concepts of emotion and methods for research in organisations * Includes scientific understanding and critique of the field as well as implications for organisational practice.
Emotions In Organizational Behavior
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Author : Charmine Hartel
language : en
Publisher: Psychology Press
Release Date : 2005-01-15
Emotions In Organizational Behavior written by Charmine Hartel and has been published by Psychology Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-01-15 with Business & Economics categories.
This edition was conceived and compiled to meet the need for a comprehensive book for practitioners, academics, and students on the research of emotions in organizational behavior. The book is the first of its kind to incorporate organizational behavior and bounded emotionality. The editors' primary aim is to communicate the research presented at the bi-annual International Conference on Emotions and Organizational Life to a wider audience. This edition looks at the range of research on emotions within an organizational behavior framework; organized in terms of the individual, interpersonal, and organizational levels. Particular emphasis has been placed on obtaining the leading research in the international sphere. This book is intended to be useful to the student of organizational behavior, as well as to the managers of organizations.
Emotional Labor In The 21st Century
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Author : Alicia Grandey
language : en
Publisher: Routledge
Release Date : 2013-05-07
Emotional Labor In The 21st Century written by Alicia Grandey and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-07 with Business & Economics categories.
This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years. The concept of emotional labor was first proposed by Dr. Arlie Russell Hochschild (1983), who defined it as "the management of feeling to create a publicly observable facial and bodily display" (p. 7) for a wage. A basic assumption of emotional labor theory is that many jobs (e.g., customer service, healthcare, team-based work, management) have interpersonal, and thus emotional, requirements and that well-being and effectiveness in these jobs is determined, in part, by a person’s ability to meet these requirements. Since Hochschild’s initial work, psychologists, sociologists, and management scholars have developed distinct theoretical approaches aimed at expanding and elaborating upon Hochschild’s core ideas. Broadly speaking, emotional labor is the study of how emotion regulation of oneself and others influences social dynamics at work, which has implications for performance and well being in a wide range of occupations and organizational contexts. This book offers researchers and practitioners a review of emotional labor theory and research that integrates the various perspectives into a coherent framework, and proposes an agenda for future research on this increasingly relevant and important topic. The book is divided into 5 main sections, with the first section introducing and defining emotional labor as well as creating a framework for the rest of the book to follow. The second section consists of chapters describing emotional labor theory at different levels of analysis, including the event, person, dyad, and group. The third section illustrates the diversity of emotional labor in distinct occupational contexts: customer service (e.g. restaurant, retail), call centers, and caring work. The fourth section considers broader contextual influences – organizational-, societal-, and cultural-level factors – that modify how and when emotional labor is done. The final section presents a series of ‘reflective essays’ from eminent scholars in the area of emotion and emotion regulation, where they reflect upon the past, present and future of emotion regulation at work.
Experiencing And Managing Emotions In The Workplace
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Author : Neal M. Ashkanasy
language : en
Publisher: Emerald Group Publishing
Release Date : 2012-06-20
Experiencing And Managing Emotions In The Workplace written by Neal M. Ashkanasy and has been published by Emerald Group Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-06-20 with Business & Economics categories.
This volume contains a further selection of the best papers presented at the Seventh Emonet conference (Montreal, Canada, August 2010), following on from Volume 7 and is augmented with invited chapters by leading scholars in the field. It focuses on the experience, dynamics and regulation of emotion and the emotionally intelligent organization.
Group Management Of Stress Related Emotions In The Workplace
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Author : Zdenka Šadl
language : en
Publisher: Cambridge Scholars Publishing
Release Date : 2023-05-25
Group Management Of Stress Related Emotions In The Workplace written by Zdenka Šadl and has been published by Cambridge Scholars Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-05-25 with Business & Economics categories.
This book spotlights the communities of coping that develop in everyday routines at work like socialising, taking group breaks, telling stories and jokes, or drinking coffee and smoking together. Such practices help employees improve their well-being as they try to deal with the stress and emotions created by their demanding jobs. Effective solutions for how work groups can better manage work-related stress by building strong emotional cultures with a strong group mindset, trust, and connection are described. The research points to communication patterns that encourage co-workers to openly discuss work problems, painful experiences and therefore better deal with stress. These communal practices nourish the camaraderie that sustains them and ensures the work is done. What is also highlighted is the way individuals become both involved in the system of power at play in the organisation by expressing/suppressing their stress-caused feelings and entangled in the struggles against this system.
Emotion Management In The Workplace
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Author : Sharon C. Bolton
language : en
Publisher: Palgrave Macmillan
Release Date : 2005-03-16
Emotion Management In The Workplace written by Sharon C. Bolton and has been published by Palgrave Macmillan this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-03-16 with Business & Economics categories.
The work explores the management of emotion in organizations and the emotion management skills organizational actors need to possess in order to achieve organizational objectives while also acknowledging the subjective experiences of its members. The key strength of this text lies in its critical approach and labor-process orientation. It will appeal to students of organizational studies, gender studies, sociology and human resource management at the undergraduate and postgraduate levels.