Emotional Labor And Crisis Response
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Emotional Labor And Crisis Response
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Author : Sharon H. Mastracci
language : en
Publisher: Routledge
Release Date : 2014-12-18
Emotional Labor And Crisis Response written by Sharon H. Mastracci and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Emotional Labor And Crisis Response
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Author : Sharon H. Mastracci
language : en
Publisher:
Release Date : 2011
Emotional Labor And Crisis Response written by Sharon H. Mastracci and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Features concepts actually applied in public service delivery, focusing on crisis responders who work in the most emotionally demanding situations.
Emotional Labor
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Author : Mary E. Guy
language : en
Publisher: Routledge
Release Date : 2014-12-18
Emotional Labor written by Mary E. Guy and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-12-18 with Business & Economics categories.
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling."
The Things We Carry
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Author : Courtney Adams Wooten
language : en
Publisher: Utah State University Press
Release Date : 2020-11-02
The Things We Carry written by Courtney Adams Wooten and has been published by Utah State University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-11-02 with Language Arts & Disciplines categories.
Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, demonstrates a variety of practical strategies to navigate it reflectively, and opens a path for further research. Particularly timely, this collection considers how writing program administrators work when their schools or regions experience crisis situations. The book is broken into three sections: one emphasizing the WPA’s own work identity, one on fostering community in writing programs, and one on balancing the professional and personal. Chapters written by a diverse range of authors in different institutional and WPA contexts examine the roles of WPAs in traumatic events, such as mass shootings and natural disasters, as well as the emotional labor WPAs perform on a daily basis, such as working with students who have been sexually assaulted or endured racist, sexist, homophobic, and otherwise disenfranchising interactions on campus. The central thread in this collection focuses on “preserving” by acknowledging that emotions are neither good nor bad and that they must be continually reflected upon as WPAs consider what to do with emotional labor and how to respond. Ultimately, this book argues for more visibility of the emotional labor WPAs perform and for WPAs to care for themselves even as they care for others. The Things We Carry extends conversations about WPA emotional labor and offers concrete and useful strategies for administrators working in both a large range of traumatic events as well as daily situations that require tactical work to preserve their sense of self and balance. It will be invaluable to writing program administrators specifically and of interest to other types of administrators as well as scholars in rhetoric and composition who are interested in emotion more broadly.
Transcending Crisis By Attending To Care Emotion And Flourishing
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Author : Marci D. Cottingham
language : en
Publisher: Taylor & Francis
Release Date : 2023-06-05
Transcending Crisis By Attending To Care Emotion And Flourishing written by Marci D. Cottingham and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-05 with Social Science categories.
This book offers new empirical research and policy-relevant care practices from across the globe to understand the interrelation of care, emotion, and flourishing in the context of acute and persistent crises. From COVID-19 responses around the world to the opioid epidemic in the United States, this volume investigates collective and individual crises as symptoms of underlying systemic pathologies. Crises require deep engagement with both structure and culture, drawing on interdisciplinary perspectives from sociology, nursing, social work, and psychology. Addressing the multi-level challenges of caregiving in families, schools, organizations, and communities, this book presents examples of research and practice that demonstrate compassion, resilience, productive collaboration, and flourishing. It documents the social conditions and processes that spawn effective solutions and positive emotional and health outcomes, which often occur amid chaos, rapid social change, and substantial suffering. The first section focuses on care, emotions, and flourishing in healthcare and educational contexts to examine nurses, students, and teachers as they respond to enduring and acute crises. Section two turns to community and family contexts to understand how emotions and care intertwine in the flourishing practices of women and communities facing isolation during COVID-19, parents of opioid users, and international efforts to address child abuse and healthy aging. Geographically, the book covers experiences in Canada, Ghana, India, Italy, Sweden, the United Kingdom, and the United States. Each chapter discusses how we can move from managing emotions and coping with crisis to transcending crisis and promoting flourishing. The book includes case studies that illustrate hopeful and successful practices that might help us meet the challenges we face in this moment and move through them with compassion and enhanced flourishing. Examining care across a range of professional contexts, including healthcare, education, community, and family settings, the authors explore similarities and differences in how these contexts shape care practices in light of collective threats and crises. This book is also a valuable contribution to the literatures on health and illness, the sociology of emotions, and the interdisciplinary field of well-being and flourishing.
The Things We Carry
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Author : Courtney Adams Wooten
language : en
Publisher: University Press of Colorado
Release Date : 2020-10-01
The Things We Carry written by Courtney Adams Wooten and has been published by University Press of Colorado this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-01 with Language Arts & Disciplines categories.
Emotional labor is not adequately talked about or addressed by writing program administrators. The Things We Carry makes this often-invisible labor visible, demonstrates a variety of practical strategies to navigate it reflectively, and opens a path for further research. Particularly timely, this collection considers how writing program administrators work when their schools or regions experience crisis situations. The book is broken into three sections: one emphasizing the WPA’s own work identity, one on fostering community in writing programs, and one on balancing the professional and personal. Chapters written by a diverse range of authors in different institutional and WPA contexts examine the roles of WPAs in traumatic events, such as mass shootings and natural disasters, as well as the emotional labor WPAs perform on a daily basis, such as working with students who have been sexually assaulted or endured racist, sexist, homophobic, and otherwise disenfranchising interactions on campus. The central thread in this collection focuses on “preserving” by acknowledging that emotions are neither good nor bad and that they must be continually reflected upon as WPAs consider what to do with emotional labor and how to respond. Ultimately, this book argues for more visibility of the emotional labor WPAs perform and for WPAs to care for themselves even as they care for others. The Things We Carry extends conversations about WPA emotional labor and offers concrete and useful strategies for administrators working in both a large range of traumatic events as well as daily situations that require tactical work to preserve their sense of self and balance. It will be invaluable to writing program administrators specifically and of interest to other types of administrators as well as scholars in rhetoric and composition who are interested in emotion more broadly.
Emotional Labor
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Author : Mary Ellen Guy
language : en
Publisher: Routledge
Release Date : 2008
Emotional Labor written by Mary Ellen Guy and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice. This book focuses on this emotional labor and what it takes to perform it. It contains stories from the trenches gleaned through interviews, focus groups, and survey data.
Frontline Crisis Response
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Author : Jori P. Kalkman
language : en
Publisher: Cambridge University Press
Release Date : 2023-10-31
Frontline Crisis Response written by Jori P. Kalkman and has been published by Cambridge University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-31 with Business & Economics categories.
Examines the complex dilemmas faced by emergency responders, soldiers, and humanitarians during crisis response operations.
The Palgrave Handbook Of Global Perspectives On Emotional Labor In Public Service
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Author : Mary E. Guy
language : en
Publisher: Springer Nature
Release Date : 2019-09-03
The Palgrave Handbook Of Global Perspectives On Emotional Labor In Public Service written by Mary E. Guy and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-03 with Law categories.
The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service challenges traditional public administration theory and its disavowal of the emotive component to public service delivery. Providing a comprehensive and comparative overview of the current research in this previously understudied area, this handbook situates emotional labor within public service and establishes emotional labor within individual, organizational, cultural, and situational scenarios. With chapters spanning twelve different countries across six continents, this handbook provides groundbreaking survey research that probes the daily work experience of public servants, paying special attention to the relational aspect of public service delivery. It ultimately seeks to revise the current public service paradigm, and will be an invaluable resource to researchers, public managers, and international public service organizations as the first of its kind for the public administration market.
Handbook On Gender And Public Administration
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Author : Shields, Patricia M.
language : en
Publisher: Edward Elgar Publishing
Release Date : 2022-02-15
Handbook On Gender And Public Administration written by Shields, Patricia M. and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-15 with Political Science categories.
This ground-breaking Handbook on Gender and Public Administration brings together a rapidly growing new field of study, exploring the emerging contexts of gender and public administration. Capturing the many facets of this dynamic trend, the book explores gender equity and further examines masculinity, intersectionality and beyond binary conceptions of gender.