Emotional Terrors In The Workplace Protecting Your Business Bottom Line
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Emotional Terrors In The Workplace Protecting Your Business Bottom Line
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Author : Vali Hawkins Mitchell
language : en
Publisher: Rothstein Associates Inc
Release Date : 2004-11
Emotional Terrors In The Workplace Protecting Your Business Bottom Line written by Vali Hawkins Mitchell and has been published by Rothstein Associates Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-11 with Business & Economics categories.
Annotation Reasonable variations of human emotions are expected at the workplace. People have feelings. Emotions that accumulate, collect force, expand in volume and begin to spin are another matter entirely. Spinning emotions can become as unmanageable as a tornado, and in the workplace they can cause just as much damage in terms of human distress and economic disruption. All people have emotions. Normal people and abnormal people have emotions. Emotions happen at home and at work. So, understanding how individuals or groups respond emotionally in a business situation is important in order to have a complete perspective of human beings in a business function. Different people have different sets of emotions. Some people let emotions roll off their back like water off a duck. Other people swallow emotions and hold them in until they become toxic waste that needs a disposal site. Some have small simple feelings and others have large, complicated emotions. Stresses of life tickle our emotions or act as fuses in a time bomb. Stress triggers emotion. Extreme stress complicates the wide range of varying emotional responses. Work is a stressor. Sometimes work is an extreme stressor. Since everyone has emotion, it is important to know what kinds of emotion are regular and what kinds are irregular, abnormal, or damaging within the business environment. To build a strong, well-grounded, value-added set of references for professional discussions and planning for Emotional Continuity Management a manager needs to know at least the basics about human emotion. Advanced knowledge is preferable. Emotional Continuity Management planning for emotions that come from the stress caused by changes inside business, from small adjustments to catastrophic upheavals, requires knowing emotional and humanity-based needs and functions of people and not just technology and performance data. Emergency and Disaster Continuity planners sometimes posit the questions,?What if during a disaster your computer is working, but no one shows up to use it? What if no one is working the computer because they are terrified to show up to a worksite devastated by an earthquake or bombing and they stay home to care for their children?? The Emotional Continuity Manager asks,?What if no one is coming or no one is producing even if they are at the site because they are grieving or anticipating the next wave of danger? What happens if employees are engaged in emotional combat with another employee through gossip, innuendo, or out-and-out verbal warfare? And what if the entire company is in turmoil because we have an Emotional Terrorist who is just driving everyone bonkers?" The answer is that, in terms of bottom-line thinking, productivity is productivity? and if your employees are not available because their emotions are not calibrated to your industry standards, then fiscal risks must be considered. Human compassion needs are important. And so is money. Employees today face the possibility of biological, nuclear, incendiary, chemical, explosive, or electronic catastrophe while potentially working in the same cubicle with someone ready to suicide over personal issues at home. They face rumors of downsizing and outsourcing while watching for anthrax amidst rumors that co-workers are having affairs. An employee coughs, someone jokes nervously about SARS, or teases a co-worker about their hamburger coming from a Mad Cow, someone laughs, someone worries, and productivity can falter as minds are not on tasks. Emotions run rampant in human lives and therefore at work sites. High-demand emotions demonstrated by complicated workplace relationships, time-consuming divorce proceedings, addiction behaviors, violence, illness, and death are common issues at work sites which people either manage well? or do not manage well. Low-demand emotions demonstrated by annoyances, petty bickering, competition, prejudice, bias, minor power struggles, health variables, politics and daily grind feelings take up mental space as well as emotional space. It is reasonable to assume that dramatic effects from a terrorist attack, natural disaster, disgruntled employee shooting, or natural death at the work site would create emotional content. That content can be something that develops, evolves and resolves, or gathers speed and force like a tornado to become a spinning energy event with a life of its own. Even smaller events, such as a fully involved gossip chain or a computer upgrade can lead to the voluntary or involuntary exit of valuable employees. This can add energy to an emotional spin and translate into real risk features such as time loss, recruitment nightmares, disruptions in customer service, additional management hours, remediations and trainings, consultation fees, Employee Assistance Program (EAP) dollars spent, Human Resources (HR) time spent, administrative restructuring, and expensive and daunting litigations. Companies that prepare for the full range of emotions and therefore emotional risks, from annoyance to catastrophe, are better equipped to adjust to any emotionally charged event, small or large. It is never a question of if something will happen to disrupt the flow of productivity, it is only a question of when and how large. Emotions that ebb and flow are functional in the workplace. A healthy system should be able to manage the ups and downs of emotions. Emotions directly affect the continuity of production and services, customer and vendor relations and essential infrastructure. Unstable emotional infrastructure in the workplace disrupts business through such measurable costs as medical and mental health care, employee retention and retraining costs, time loss, or legal fees. Emotional Continuity Management is reasonably simple for managers when they are provided the justifiable concepts, empirical evidence that the risks are real, a set of correct tools and instructions in their use. What has not been easy until recently has been convincing the?powers that be? that it is value-added work to deal directly and procedurally with emotions in the workplace. Businesses haven?t seen emotions as part of the working technology and have done everything they can do to avoid the topic. Now, cutting-edge companies are turning the corner. Even technology continuity managers are talking about human resources benefits and scrambling to find ways to evaluate feelings and risks. Yes, times are changing. Making a case for policy to manage emotions is now getting easier. For all the pain and horror associated with the terrorist attacks of September 11, 2001, employers are getting the message that no one is immune to crisis. In today''''s heightened security environments the demands of managing complex workplace emotions have increased beyond the normal training supplied by in-house Human Resources (HR) professionals and Employee Assistance Plans (EAPs). Many extremely well-meaning HR and EAP providers just do not have a necessary training to manage the complicated strata of extreme emotional responses. Emotions at work today go well beyond the former standards of HR and EAP training. HR and EAP providers now must have advanced trauma management training to be prepared to support employees. The days of easy emotional management are over. Life and work is much too complicated. Significant emotions from small to extreme are no longer the sole domain of HR, EAP, or even emergency first responders and counselors. Emotions are spinning in the very midst of your team, project, cubicle, and company. Emotions are not just at the scene of a disaster. Emotions are present. And because they are not?controllable,? human emotions are not subject to being mandated. Emotions are going to happen. There are many times when emotions cannot be simply outsourced to an external provider of services. There are many times that a manager will face an extreme emotional reaction. Distressed people will require management regularly. That?s your job
The Cost Of Emotions In The Workplace
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Author : Vali Hawkins Mitchell
language : en
Publisher: Rothstein Publishing
Release Date : 2014-05-30
The Cost Of Emotions In The Workplace written by Vali Hawkins Mitchell and has been published by Rothstein Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-05-30 with Business & Economics categories.
Finally – a people management guide that goes way beyond the typical "problem employee" books to help you understand and manage the entire emotional culture of your organization. Many of us have witnessed – sometimes in helpless horror – how a simple problem can spin into a corporate crisis as people take sides, outside professionals are brought in, and company reputations suffer, as this description illustrates: "Everything was exposed and raw as if a common energy had stripped away the veneer of civilized behaviors...People took sides, hid, ran, quit, overworked, underworked, ate too much, drank more, complained more, went silent, changed jobs, exited. They reacted as if all their system had been tossed into the air and was never going to land again." This wasn't the scene of a criminal act, earthquake, or terrorist attack. Rather, it was the disruptive and costly outcome of months of escalating workplace tension in the wake of changed management policies. Like a tornado, two violent co-workers had left 600 others in emotional rubble. That company could have been prepared with corporate policies and procedures to defuse such emotionally charged situations - long before alarming human and financial costs hit its bottom line. Managers could have learned to recognize and stop “emotional spinning” from gathering destructive force. The old paradigm of separating humans from humanity during work hours is not only antiquated thinking, it's high risk corporate behavior. “Dr. Vali” calls her ground-breaking solution Emotional Continuity Management. She provides tools you can use right now to avoid costs in decreased productivity, injured goodwill, employee turnover, plummeting employee engagement, and severed business relationships.In this practical book, Dr. Vali gives you: Real-life case studies that show you how to calculate bottom line, dollars and cents costs of disruptive employees and managers and emotionally charged incidents. Proven techniques to help you identify variations in behavior that are early warning signs of trouble. She compares them to “tornado warnings” and provides a 5-point scale. An understanding of the psychology driving “emotional terrorists,” who stage themselves as victims and gather an army of acolytes to assist in their campaigns of emotional disruption, and a game-plan for managing such attacks before, during and after an event. Practical tools for managing workplace emotions before, during and after an emergency, based on the author’s extensive on-the-ground experience in counseling first responders and victims during major national and international disasters. Policies and procedures for working with military veterans returning to the workplace - and the need to deal with PTSD. Techniques for containing and mitigating the damage created by workplace bullies - and when to decide if an "amputation" is required or a less-extreme strategy is needed. Sample policies and plans, and detailed instructions for company-wide training programs, up and down the organization.
2008 Edwards Disaster Recovery Directory
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Author :
language : en
Publisher: Edwards Information, LLC
Release Date : 2008
2008 Edwards Disaster Recovery Directory written by and has been published by Edwards Information, LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Disaster relief categories.
Edwards Disaster Recovery Directory
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Author : Edwards Information, LLC
language : en
Publisher: Edwards Information, LLC
Release Date : 2007
Edwards Disaster Recovery Directory written by Edwards Information, LLC and has been published by Edwards Information, LLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Computers categories.
Business Continuity Planning
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Author : Kenneth L. Fulmer
language : en
Publisher: Rothstein Publishing
Release Date : 2015-02-11
Business Continuity Planning written by Kenneth L. Fulmer and has been published by Rothstein Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-11 with Business & Economics categories.
This easy workbook format shows managers new to Business Continuity Planning how to quickly develop a basic plan and keep it updated. If you've been tasked with developing a basic business continuity plan and aren't sure where to start, this workbook with sample forms, checklists, templates, and plans will walk you step-by-step through the process. The book is aimed at single/few location companies with up to 250 employees and is more oriented to an office environment, especially where computer operations are critical. It offers a fast, practical approach for small companies with limited staff and time to customize a workable plan and expand it as they grow. Endorsed by The Business Continuity Institute and Disaster Recovery Institute International, it includes these helpful tools: Straightforward, jargon-free explanations emphasize the non-technical aspects of Information Technology/Disaster Recovery planning. Glossary with 120 terms and Appendices with sample risk assessment and risk analysis checklists. Extensive, easy to-use downloadable resources include reproducible worksheets, forms, templates, questionnaires, and checklists for various natural disasters and special hazards such as power outages, boiler failures, bomb threats, hazardous material spills, and civil unrest, along with a checklist for vital records storage. For professional development or college classes the book is accompanied by a set of Instructor Materials.
Managing Trauma In The Workplace
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Author : Noreen Tehrani
language : en
Publisher: Routledge
Release Date : 2010-10-06
Managing Trauma In The Workplace written by Noreen Tehrani and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-06 with Psychology categories.
Managing Trauma in the Workplace looks at the impact of trauma not only from the perspective of the employees but also from that of their organisations. In addition to describing the negative outcomes from traumatic exposure it offers solutions which will not only build a more resilient workforce but also lead to individual and organisational growth and development. This book has contributions from international experts working in a variety of professions including teaching, the military, social work and human resources. It is split into four parts which explore: the nature of organisational trauma traumatized organisation and business continuity organisational interventions building resilience and growth. Managing Trauma in the Workplace is essential reading for anyone with responsibility to help and support workers involved in distressing and traumatic incidents as a victim, supporter or investigator.
The Cost Of Emotions In The Workplace
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Author : Vali Hawkins Mitchell
language : en
Publisher:
Release Date : 2013-02
The Cost Of Emotions In The Workplace written by Vali Hawkins Mitchell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-02 with Business & Economics categories.
Terrorism The Worker And The City
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Author : Dr Luke Howie
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2012-08-28
Terrorism The Worker And The City written by Dr Luke Howie and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-08-28 with Business & Economics categories.
Soon after watching the twin towers falling in New York, some of those with business responsibilities were already asking themselves whether people would be willing to work in tall buildings ever again. Is work too risky? How can people be expected to attend work in what might now be seen as precarious and vulnerable workplaces and cities? Although, thankfully, large scale terrorist attacks are infrequent, the world's cities, and the businesses to which they are home, have been put on notice that it can come to any place at any time. In Terrorism, the Worker and the City, Luke Howie considers what steps managers and employees can and should take to protect their businesses from such an amorphous and indefinable threat. Deftly combining theoretical insight with empirical research, he reveals how, despite an appearance of 'business as usual', fear; anxiety; and suspicion permeate workplaces, even in cities that may not be at the top of any terrorist group's target list. Using the Australian city of Melbourne, a cosmopolitan city and major business centre with nearly four million people, as a metaphor for other such cities around the world, Dr Howie's research has uncovered that even where they don't perceive a high level threat, business managers who might face having to account for themselves to some post event Inquiry have taken action in consequence of the situation. Often, that action amounts to the introduction of what can be described as 'Simulated Security'. This cannot ever provide certain protection from terrorist attack, but it may be the best we can reasonably do. There is also evidence that it can be effective in terms of providing the reassurance to counter the terrorist objective of disrupting normal life through fear. With its rigorous research compared with other more speculative works on this subject, Terrorism, the Worker and the City will appeal to city and business leaders and managers, and security professionals, as well as those in governmental and academic research communities, for all of whom terrorism is now an ever present concern.
Security Planning And Design
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Author : The American Institute of Architects
language : en
Publisher: John Wiley & Sons
Release Date : 2003-11-03
Security Planning And Design written by The American Institute of Architects and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-03 with Architecture categories.
This important reference from the American Institute of Architects provides architects and other design professionals with the guidance they need to plan for security in both new and existing facilities Security is one of the many design considerations that architects must address and in the wake of the September 11th 2001 events, it has gained a great deal of attention This book emphasises basic concepts and provides the architect with enough information to conduct an assessment of client needs as well as work with consultants who specialise in implementing security measures. Included are chapters on defining security needs, understanding threats, blast mitigation, building systems, facility operations and biochemical protection. * Important reference on a design consideration that is growing in importance * Provides architects with the fundamental knowledge they need to work with clients and with security consultants * Includes guidelines for conducting client security assessments * Best practices section shows how security can be integrated into design solutions * Contributors to the book represent an impressive body of knowledge and specialise in areas such as crime prevention, blast mitigation, and biological protection
Enough Blood Shed
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Author : Mary-Wynne Ashford
language : en
Publisher: New Society Publishers
Release Date : 2006-05-01
Enough Blood Shed written by Mary-Wynne Ashford and has been published by New Society Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-05-01 with Political Science categories.
Enough Blood Shed confronts the reality of a world awash in weapons and the belief that war is inevitable, with people powerless to change the system. It provides an alternative perspective based on solutions known to be successful because they have been used already. The first part of the book describes the culture of violence that has led the world to this precipice of hopelessness, and then points to signs of hope that a different future is possible. It outlines the steps being made to build a culture of peace, including the phenomenal power of civil society: the second superpower - or the conscience of society. Part Two then focuses on the solutions that are possible for all sectors of society: For individuals, including women, children and youth For schools, educators, activist groups and religious organizations For the media, professionals, business and labor For cities, nations and the global community Focusing on the power of ordinary people to make a difference and packed with effective nonviolent success stories - often in a setting of hate and provocation - the book provides guidance, inspiration, hope and empowerment that peace is not only possible, but can be fun along the way.