Engineering And Management Of It Based Service Systems
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Engineering And Management Of It Based Service Systems
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Author : Manuel Mora
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-10-19
Engineering And Management Of It Based Service Systems written by Manuel Mora and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-19 with Technology & Engineering categories.
Intelligent Decision-Making Support Systems (i-DMSS) are specialized IT-based systems that support some or several phases of the individual, team, organizational or inter-organizational decision making process by deploying some or several intelligent mechanisms. This book pursues the following academic aims: (i) generate a compendium of quality theoretical and applied contributions in Intelligent Decision-Making Support Systems (i-DMSS) for engineering and management IT-based service systems (ITSS); (ii) diffuse scarce knowledge about foundations, architectures and effective and efficient methods and strategies for successfully planning, designing, building, operating, and evaluating i-DMSS for ITSS, and (iii) create an awareness of, and a bridge between ITSS and i-DMSS academicians and practitioners in the current complex and dynamic engineering and management ITSS organizational. The book presents a collection of 11 chapters referring to relevant topics for both IT service systems and i-DMSS including: problems of selection of IT service providers, optimization of supply chain systems, IT governance decisions, clinical decision support, dynamic user-interface adaptation, re-engineering of processes, and generic decision problems. Advanced IT technologies used in some chapters are: fuzzy multi-criteria mechanisms, semantic processing, data mining processing, and rough sets. Other chapters report traditional DSS mechanisms but used or suggested to be used in innovative mode for IT service engineering and management tasks.
Service Systems Management And Engineering
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Author : Ching M. Chang
language : en
Publisher: John Wiley & Sons
Release Date : 2018-01-05
Service Systems Management And Engineering written by Ching M. Chang and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-05 with Technology & Engineering categories.
The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.
Implementing Effective It Governance And It Management
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Author : Gad Selig
language : en
Publisher: Van Haren
Release Date : 2015-02-01
Implementing Effective It Governance And It Management written by Gad Selig and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-01 with Architecture categories.
This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization s IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning, execution and governance of IT and its resources has become critical to more effectively align, integrate, invest, measure, deploy, service and sustain the strategic and tactical direction and value proposition of IT in support of organizations. Much has been written and documented about the individual components of IT Governance such as strategic planning, demand management, program and project management, IT service management, strategic sourcing and outsourcing, performance management, metrics, compliance and others. Much less has been written about a comprehensive and integrated approach for IT/Business Alignment, Planning, Execution and Governance. This title fills that need in the marketplace and offers readers structured and practical solutions using the best of the best practices available today. The book is divided into two parts, which cover the three critical pillars necessary to develop, execute and sustain a robust and effective IT governance environment:- Leadership, people, organization and strategy,- IT governance, its major component processes and enabling technologies. Each of the chapters also covers one or more of the following action oriented topics:- the why and what of IT: strategic planning, portfolio investment management, decision authority, etc.;- the how of IT: Program/Project Management, IT Service Management (including ITIL); Strategic Sourcing and outsourcing; performance, risk and contingency management (including COBIT, the Balanced Scorecard etc.) and leadership, team management and professional competences.
Service Systems Implementation
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Author : Haluk Demirkan
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-02-07
Service Systems Implementation written by Haluk Demirkan and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-02-07 with Computers categories.
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by illustrating techniques that can be employed in large scale, real world examples. The case studies will help visualize service systems along the four key dimensions of people, information, technology and value propositions which can help enable better integration between them towards higher value propositions. The chapters, written by leading experts in the field, examine a wide range of substantive issues and implementations related to service science in various industries. These contributions also showcase the application of an array of research methods, including surveys, experiments, design science, case studies and frameworks, providing the reader with insights and guidelines to assist in building their own service systems, and thus, moving toward a more favorable service customer and provider experience. Service Systems Implementation, along with its companion text, The Science of Service Systems, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Proceedings Of The 22nd International Conference On Industrial Engineering And Engineering Management 2015
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Author : Ershi Qi
language : en
Publisher: Springer
Release Date : 2016-01-29
Proceedings Of The 22nd International Conference On Industrial Engineering And Engineering Management 2015 written by Ershi Qi and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-01-29 with Technology & Engineering categories.
Being the premier forum for the presentation of new advances and research results in the fields of Industrial Engineering, IEEM 2015 aims to provide a high-level international forum for experts, scholars and entrepreneurs at home and abroad to present the recent advances, new techniques and applications face and face, to promote discussion and interaction among academics, researchers and professionals to promote the developments and applications of the related theories and technologies in universities and enterprises, and to establish business or research relations to find global partners for future collaboration in the field of Industrial Engineering. All the goals of the international conference are to fulfill the mission of the series conference which is to review, exchange, summarize and promote the latest achievements in the field of industrial engineering and engineering management over the past year, and to propose prospects and vision for the further development. This volume is the first of the two proceedings volumes from this conference.
Product Lifecycle Management Leveraging Digital Twins Circular Economy And Knowledge Management For Sustainable Innovation
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Author : Christophe Danjou
language : en
Publisher: Springer Nature
Release Date : 2024-06-27
Product Lifecycle Management Leveraging Digital Twins Circular Economy And Knowledge Management For Sustainable Innovation written by Christophe Danjou and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-27 with Computers categories.
This two-volume set IFIP AICT 701-702 constitutes the refereed post-conference proceedings of the 20th IFIP WG 5.1 International Conference on Product Lifecycle Management: Leveraging Digital Twins, Circular Economy, and Knowledge Management for Sustainable Innovation, PLM 2023, held in Montreal, QC, Canada, during July 9–12, 2023. The 61 regular papers included in this book were carefully reviewed and selected from 116 submissions. They are organized in the following thematic sections: Part I: Technology implementation: augmented reality, CPS and digital twin; organisation: knowledge management, change management, frameworks for project and service development; modelisation : CAD and collaboration, model-based system engineering and building information modeling. Part II: Circular economy: characterization, criteria and implementation; interoperability technology: blockchain, IoT and ontologies for data exchange; learning and training: from AI to a human-centric approach; smart processes: prediction, optimization and digital thread.
Smart Service Management
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Author : Maria Maleshkova
language : en
Publisher: Springer Nature
Release Date : 2021-01-26
Smart Service Management written by Maria Maleshkova and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-01-26 with Computers categories.
This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.
The Science Of Service Systems
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Author : Haluk Demirkan
language : en
Publisher: Springer Science & Business Media
Release Date : 2011-04-20
The Science Of Service Systems written by Haluk Demirkan and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-04-20 with Computers categories.
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science.
Ai Based Services For Smart Cities And Urban Infrastructure
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Author : Lyu, Kangjuan
language : en
Publisher: IGI Global
Release Date : 2020-09-04
Ai Based Services For Smart Cities And Urban Infrastructure written by Lyu, Kangjuan and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-09-04 with Computers categories.
Cities are the next frontier for artificial intelligence to permeate. As smart urban environments become possible, probable, and even preferred, artificial intelligence offers the chance for even further advancement through infrastructure and industry boosting. Opportunity overflows, but without thorough research to guide a complicated development and implementation process, urban environments can become disorganized and outright dangerous for citizens. AI-Based Services for Smart Cities and Urban Infrastructure is a collection of innovative research that explores artificial intelligence (AI) applications in urban planning. In addition, the book looks at how the internet of things and AI can work together to enable a real smart city and discusses state-of-the-art techniques in urban infrastructure design, construction, operation, maintenance, and management. While highlighting a broad range of topics including construction management, public transportation, and smart agriculture, this book is ideally designed for engineers, entrepreneurs, urban planners, architects, policymakers, researchers, academicians, and students.
Exploring Services Science
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Author : Theodor Borangiu
language : en
Publisher: Springer
Release Date : 2016-05-18
Exploring Services Science written by Theodor Borangiu and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-05-18 with Computers categories.
This book contains the refereed proceedings of the 7th International Conference on Exploring Service Science (IESS), held in Bucharest, Romania, in May 2016.Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and practical challenges of the service industry and its economy. The 45 full papers and 13 short papers accepted for IESS were selected from 119 submissions. The papers consider the topics service exploration theories and processes; modeling service requirements and management of business processes; value co-creation through knowledge management and user-centric services; service design methodologies and patterns; service innovation and strategy; IT-based service engineering; servitization in sustainable manufacturing; product-service systems; business software services and data-driven service design; web service design and service-oriented agents; IoT and mobile apps for public transport service management; e-health services and medical data interoperability; and service and IT-oriented learning and education systems.