Fasten Your Seatbelt The Passenger Is Flying The Plane
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Fasten Your Seatbelt The Passenger Is Flying The Plane
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Author : Nawal K. Taneja
language : en
Publisher: Routledge
Release Date : 2018-01-09
Fasten Your Seatbelt The Passenger Is Flying The Plane written by Nawal K. Taneja and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-09 with Transportation categories.
Fasten Your Seatbelt: The Passenger is Flying the Plane is the fourth in a series written at the encouragement of practitioners in the global airline industry. Core customers are beginning to seize control of the direction of the industry from airline management. Customers are doing so due to deep dissatisfaction with what is being offered by traditional carriers across all areas, including network, product, price, customer service and the distribution system. New airlines have clearly focused business designs with the discipline to reject non-valued products or services. In the US, new airlines score higher in customer satisfaction, offering lower fares and making larger operating profits. This book is about customer behaviour and how to address it. It provides detailed but easy-to-read practical discussion of the changes required on the part of airline management not only to think boldly, but also to execute courageously and relentlessly, ground-breaking strategies to fly ahead of their customers. As with previous books written by Nawal Taneja, the primary audience continues to be senior level practitioners within the global airline industry - in both traditional carrier and low complexity carrier segments. The approach is impartial, candid and pragmatic, based on what is happening in the actual market place rather than theoretical business models.
Fasten Your Seatbelts
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Author : Christine Churchill
language : en
Publisher:
Release Date : 2014-01-07
Fasten Your Seatbelts written by Christine Churchill and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-07 with categories.
Experience life as a flight attendant and the days when flying was fun, glamorous and sometimes a little naughty. Come fly with Chris through flight attendant training, (a.k.a. "the charm farm") to living the jet set lifestyle filled with laughter, romance and terror. From medical and mechanical emergencies, world travel and quirky passengers, to a SWAT team storming the aircraft on 9/11, Fasten Your Seatbelts will keep you on the edge of your seat. Relive two decades of harrowing and heartwarming personal stories and get an insider's view of travel and the changing airline industry. So, buckle up ladies and gentleman, and prepare for takeoff!
Fasten Your Seat Belts
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Author : Valerie Lester
language : en
Publisher:
Release Date : 1995
Fasten Your Seat Belts written by Valerie Lester and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with Transportation categories.
Fasten Your Seat Belts! is the first history of an airline to be told from the view point of its cabin crew. Through hundreds of interviews, Valerie Lester has encouraged Pan Am's flight attendants to recount their personal dramatic, tragic, comic & heroic stories, many of which deserve to take an honored place in the annals of air transport history. She includes accounts of the heroic deeds of the cabin crews in such incidents as the 1947 crash in the Syrian desert; the terrorism in Cairo & Rome; the last flight from Saigon; the holocaust at Tenerife; & the siege at Karachi. There are tales of the first stewards & their experiences during World War II; Pan Am's brave & resourceful first stewardesses; the first round-the-world flights (both planned & unplanned); the White House Press charters; the advent of jets--& of bigger jets; Desert Storm; & Pan Am's final, heart-rendering flight. Until now, the important role that flight attendants have played in the history of civil aviation has been poorly served. Here, at last, is a book that redresses the balance.
Fasten Your Seat Belts
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Author : Boh Tong
language : en
Publisher: Marshall Cavendish International Asia Pte Ltd
Release Date : 2010-08-15
Fasten Your Seat Belts written by Boh Tong and has been published by Marshall Cavendish International Asia Pte Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08-15 with Biography & Autobiography categories.
Never look at your flight attendant the same way again! Fasten Your Seat Belts is a no-holds-barred tell-all book packed with tales of sex, lies and alcohol, from the narrow aisles of cattle class, to the cosseted confines of the cockpit and under starched hotel linen. With a mix of raunchy, sordid and scandalous details and redeeming moments of innocence and hilarity, this book is a result of more than three decades of flying the friendly skies. So fasten your seat belts and prepare yourself for the read of your life! He had better be. The first body is discovered in Singapore, and the second in Bangkok. Both American women. Both viciously beaten. Both stripped nude and posed obscenely. The FBI calls it terrorism, but the whispers are that a serial killer is stalking American women across Asia.So why is it no one seems to want Tay to find the murderer? Whatever the reason, he won’t let go. He is training a sadistic killer from Singapore deep into the dark, sordid heart of Bangkok. And, if he has to, he will do it all be himself.
Fasten Your Seat Belts And Eat Your Fucking Nuts
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Author : Joe Thomas
language : en
Publisher:
Release Date : 2016
Fasten Your Seat Belts And Eat Your Fucking Nuts written by Joe Thomas and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with categories.
In his debut book, 'Fasten Your Seat Belts And Eat Your Fucking Nuts', Joe Thomas -- aka Flight Attendant Joe -- takes you on an inappropriate storytelling journey about what really happens while you sit comfortably (unless you are in a middle seat, in that case -- he's sorry) onboard a climate controlled airplane while sucking down cups of soda, snacking on unsalted peanuts, and playing dumb when you get caught smoking in the lavatory.Have you ever wondered what happens behind the scenes at 38,000 feet? Does the thought of banging a flight attendant intrigue you? What about a pilot? Do you regularly attempt at eavesdropping on flight attendant conversations while waiting to use the lavatory on a red-eye flight?If so, then this book was written for you.Nobody said traveling was easy and Joe Thomas has the stories to prove it. 'Fasten Your Seat Belts And Eat Your Fucking Nuts' will make you hungry for more than just another bag of pretzels. Each page drips with gossip, drama, and his own personal confrontations with passengers and coworkers that will leave you gasping for air one minute, and then busting out laughing the next.Joe's honest, heartwarming, -- dick-slapping-in-your-face-comedy -- will have you turning pages quicker than a hooker turns tricks.
Looking Beyond The Runway
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Author : Nawal K. Taneja
language : en
Publisher: Routledge
Release Date : 2016-12-05
Looking Beyond The Runway written by Nawal K. Taneja and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-12-05 with Technology & Engineering categories.
The global airline industry, facing significant changes and discontinuity is prompted and forced to deal with a "new normal." Who would have imagined a few years ago that: - a significant percentage of consumers in the US now prefer to fly low-cost airlines instead of full-service airlines because they perceive the product to be better, - airlines would generate up to a third of their total income from non-ticket revenue, - many low-cost airlines would add complexity to their original simple business models through the development of code-share agreements, the use of global distribution systems, and travel agents to distribute their seats, - Jetstar, a low-cost subsidiary of Qantas, would grow faster and be more profitable than its parent, - a survey carried out by Ryanair would show that 42 percent of passengers would be willing to stand on short (one hour) flights if they could pay 50 percent less than seated passengers, - passengers could pay as little as US$2,000 for a transatlantic Business Class ticket on top-brand airlines, - Lufthansa would have ownership in airlines based in Austria, Belgium, Italy, Switzerland, Turkey, the UK, and the US, and that it would continue to pursue equity ownership in airlines based in Poland and Scandinavia, or - the Japanese and Canadian governments would struggle to find different ways to bail out their heretofore flag carriers? To deal with this upcoming "new normal", airlines have to go beyond their short-term circumstantial strategies - they need strategic renewal of their ageing business model. In this candidly-written book, Nawal Taneja explains what will separate the winners from the losers. He maintains the leaders will be the airlines that: (1) exploit this crisis-driven change to their best advantage, (2) learn to work around the airline-inherent constraints that prevent them from running their businesses just like other businesses, (3) learn from successes and failures of other global enterprises, (4) sharpen their business intelligence, analytics, and strategic agility, and (5) proactively explore the "pockets of growth" in this emerging-markets century. To help airline executives become informed of new competitive games, the author analyzes numerous business sectors such as auto, hospitality, retail, technology, and entertainment. For example, relevant lessons can be learned from the strategic mistakes made by the US automakers. Likewise, emergent and compelling insights can be gained in superior customer experience from Ritz Carlton and Zappos, and in value-creating innovation from Cirque du Soleil and Zipcar. The book also features a multitiude of forewords from airlines and related businesses to provide readers with multiple perspectives on the changing landscape in the global airline industry. Nawal Taneja is a career analyst of the global airline industry with wide-ranging experience in the aviation industry, academia, and public policy. Encouraged by industry executives, he has written five other books for practitioners in the global airline industry, including FASTEN YOUR SEATBELT: The Passenger is Flying the Plane and Flying Ahead of the Airplane.
A Flight Attendant S Essential Guide
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Author : Colin C. Law
language : en
Publisher: BrownWalker Press
Release Date : 2019-08-15
A Flight Attendant S Essential Guide written by Colin C. Law and has been published by BrownWalker Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-08-15 with Transportation categories.
A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook primarily focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight.
Flying Ahead Of The Airplane
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Author : Nawal K. Taneja
language : en
Publisher: Routledge
Release Date : 2016-04-15
Flying Ahead Of The Airplane written by Nawal K. Taneja and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-15 with Business & Economics categories.
Airlines willing to develop insight from foresight relating to the expected ’step phase changes’ will eventually improve their margins. However, the backward-looking airline, managed using old strategic levers and short-term metrics, will cease to exist, merge, shrink, become more dependent on government support, or become irrelevant. ’Management innovations’ are not going to deliver the required improvements; innovation within management is essential for airlines' survival. In Flying Ahead of the Airplane, Nawal Taneja analyzes global changes and thought-provoking scenarios to help airline executives adjust and adapt to the chaotic world. Drawing on his experience of real airline situations worldwide, the author concludes that there is a gulf between what executives are doing now and what they need to do to stay ahead of the curve. To close this gap, the author suggests that airline executives focus on just three relevant initiatives: a) aligning business and technology strategies, b) redesigning organization structures to centralize the role of the scheduling function, and c) developing relevant brands that integrate social networking technology. To support this third initiative, the book provides insights on branding from 20 fascinating non-aviation case studies from around the world. Flying Ahead of the Airplane will assist practitioners in airlines of every size to integrate future trends into their mainstream thinking and launch flexible business models to manage risk and compete effectively in the ’flattening world’.
Aircraft Accident Report
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Author :
language : en
Publisher:
Release Date : 1971
Aircraft Accident Report written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1971 with Aircraft accidents categories.
Airline Industry
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Author : Nawal K. Taneja
language : en
Publisher: Routledge
Release Date : 2016-06-23
Airline Industry written by Nawal K. Taneja and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-23 with Business & Economics categories.
Many business sectors have been, and are being, forced to compete with new competitors-disrupters of some sort-who have found new ways to create and deliver new value for customers often through the use of technology that is coupled with a new underlying production or business model, and/or a broad array of partners, including, in some cases, customers themselves. Think about the disruption created by Apple by the introduction of the iPod and iTunes, and by Netflix within the entertainment sectors using partners within the ecosystem; think of Uber that didn’t build an app around the taxi business but rather built a mobility business around the app to improve customer experience. Airline Industry considers whether the airline industry is poised for disruptive innovations from inside or outside of the industry. Although airlines have a long history of continuous improvements and innovation, few of their innovations can be classified as disruptive innovations. The few disruptive innovations that did emerge were facilitated, for example by new technology (jet aircraft) and government policy (deregulation). Now there are new forces in play-customers who expect to receive products that are more personalized and experience-based throughout the entire journey, new customer interfaces (via social media), advanced information systems and analytics, financially powerful airlines based in emerging nations, and the rise of unencumbered entrepreneurs who think differently as well as platform-focused integrators.