Feedback Pocketbook
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Feedback Pocketbook
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Author : Mike Pezet
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Feedback Pocketbook written by Mike Pezet and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
Lack of feedback and coaching to aid development is the third most cited reason for resignations at work. 'Netgeners' with their reliance on social networking and instant messaging have added even greater impetus to the need for performance feedback. Feedback is integral to learning: it helps to develop skills, knowledge and confidence, and reinforces desired behaviours. It can reassure and thus reduce anxiety; and it can help people see the 'bigger picture', leading to greater alignment with organisational goals and needs. The Feedback Pocketbook encourages managers (and trainers) to use informal, formal and generative feedback as part of their day-to-day approach to motivating, managing and developing people. It explains how to construct and deliver feedback, and demonstrates how to use the underlying dynamics (explicit and implicit) to secure feedback acceptance.
360 Degree Feedback Pocketbook
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Author : Tony Peacock
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
360 Degree Feedback Pocketbook written by Tony Peacock and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
To 360 degree feedback is one of the most powerful experiences a person can have in the workplace, according to Tony Peacock the author of The 360 Degree Feedback Pocketbook. In this book he shows how feedback can be used for personal development, self-awareness, identification of talent and how in flatter organisational structures it will help management obtain a richer picture of team members. The focus of these reviews is all about how people behave, the work activities they undertake and how feedback is given to facilitate change. This book guides the reader through the whole process, starting with any concerns individuals may have and overcoming objections, followed by the pluses and minuses of developing in-house systems, or using external providers. How to handle confidentiality and feedback, and the way sharing of development plans are undertaken are explained in an easy step-by-step format.
The 360 Degree Feedback Pocketbook
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Author : Tony Peacock
language : en
Publisher: Pocketbooks
Release Date : 2007
The 360 Degree Feedback Pocketbook written by Tony Peacock and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with 360-degree feedback (Rating of employees) categories.
Contains tips, tools and techniques on how to introduce, develop, facilitate and participate in a personal development review scheme. This book takes the reader through the process, starting with any concerns that individuals may have and how to overcome objections, followed by the advantages and disadvantages of developing in-house systems.
Handling Complaints Pocketbook
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Author : Angelena Boden
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Handling Complaints Pocketbook written by Angelena Boden and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
The Handling Complaints Pocketbook looks at why and how people complain, and the key types of complaint: aggressive, passive, constructive and professional. The author explains that all businesses should welcome complaints because they provide direct feedback and an immediate opportunity to improve the service to customers. The next sections cover a strategy for handling complaints, and the use of transactional analysis in understanding complaint behaviour. The final section looks at ways to turn complaints into compliments and create loyal customers. From the author of The Problem Behaviour Pocketbook.
Performance Conversations
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Author : Frank Scott-Lennon
language : en
Publisher: Pocketbooks
Release Date : 2019-04-05
Performance Conversations written by Frank Scott-Lennon and has been published by Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-05 with Business & Economics categories.
Focus on CLEFT conversations leadership expectations future focus timely
Appraisals Pocketbook
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Author : Frank Scott-Lennon
language : en
Publisher: Management Pocketbooks
Release Date : 2004-01-01
Appraisals Pocketbook written by Frank Scott-Lennon and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-01 with Business & Economics categories.
The Appraisals Pocketbook adopts a strongly practical approach in explaining how to set up and run an appraisal system. Using a helpful 5-stage model, the book shows how to identify the job objective and key result areas, how to set clear achievable goals, and how to structure and conduct the performance discussion. The 2nd edition of this popular title has been brought up-to-date by the author and there are new illustrations throughout. Reviewing the Appraisals Pocketbook, Management Today concluded: 'This little book provides a lot of help. It challenges managers to ask themselves whether they understand what an appraisal is for, and what questions they should be asking'.
Coaching In Schools Pocketbook
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Author : Andy Vass
language : en
Publisher: Teachers' Pocketbooks
Release Date : 2016-06-13
Coaching In Schools Pocketbook written by Andy Vass and has been published by Teachers' Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-13 with Education categories.
Coaching skills are fundamentally about the quality of dialogues that happen at all levels of an organisation. Where coaching is part of a school’s ethos, performance improves and attainment is raised. The Coaching in Schools Pocketbook comprises a collection of highly practical skills and strategies that can be used by all educational professionals, regardless of role or status. The book begins by explaining the concept of solutions focused coaching. It describes a number of powerful tools that facilitate conversational shifts, moving people from: resistance to collaboration; anxiety to confidence; what’s wrong to what’s right; complaint to preferred future; limitation to possibility and potential. A key chapter on coaching skills looks at building trust and rapport, asking skilful questions, listening at different levels and offering supportive feedback. A coaching framework, developed and refined by the author over time, is provided. Further chapters cover goal-setting and developing coaching within a school. Illustrative case studies, along with cartoons, diagrams and other visually attractive presentational devices are used throughout to support the text and cement the meaning. Andy Vass is an internationally renowned educator and mentor who works with organisations and individuals to support improvement. Andy has coached more than 10,000 teachers from over 1,000 schools and draws on experience gained from 35 years in the field. Some of the content of this Pocketbook has been previously published in the Coaching & Reflecting Pocketbook, which this new title replaces.
Empowerment Pocketbook
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Author : Michael Applegarth
language : en
Publisher: Management Pocketbooks
Release Date : 2015-09-16
Empowerment Pocketbook written by Michael Applegarth and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-16 with Business & Economics categories.
Empowerment is often confused with delegation and, wrongly, is often seen as a form of power or authority over another person. The authors of The Empowerment Pocketbook prefer to liken empowerment to a licence that is issued only after those concerned have proven their ability and only when the scope and conditions of the activity to which the licence applies are clearly defined. This Pocketbook explains what empowerment is, what can be gained when it is in place and how to put it there and keep it there. It will be helpful to managers, trainers, consultants and all those people who are concerned with getting the best from their workforce. Areas covered include: identifying the need for empowerment, enabling the individual, implementation (nine steps to get empowerment in place) and, finally, monitoring and feedback.
The Trainer S Pocketbook
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Author : John Townsend
language : en
Publisher:
Release Date : 1999
The Trainer S Pocketbook written by John Townsend and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
With international sales now exceeding 40,000 copies, this best seller by John Townsend takes a succinct, practical approach to all aspects of structuring and delivering a training course or seminar. It covers learning theory, learning environment, techniques for opening and closing the session, the right equipment and how to use it, preparation, delivery and group exercises.
Growth Mindset Pocketbook
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Author : Barry Hymer
language : en
Publisher: Management Pocketbooks
Release Date : 2014-01-03
Growth Mindset Pocketbook written by Barry Hymer and has been published by Management Pocketbooks this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-01-03 with Education categories.
People with fixed mindsets believe that fundamental qualities like intelligence are essentially stable; people with growth mindsets believe that such qualities can be developed and nurtured. Research shows that learners with growth mindsets are more: open to challenges and constructively critical feedback; resilient in the face of obstacles and failure; convinced that effort makes a difference; able to learn well with and from others; likely to succeed. If we can foster growth mindsets in our pupils the results will be transformative. The Growth Mindset Pocketbook is full of classroom strategies for doing just that. Barry Hymer and Mike Gershon look at high-challenge tasks and the value of errors, mistakes and failure; exactly what we mean by effort and how to make that attractive to students; great feedback; the power of language; and 'going seriously meta' – equipping students to think about their own thinking and learn about their own learning. Get the book; get growing!