Finding Training And Keeping Great Service Employees 101
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Finding Training And Keeping Great Service Employees 101
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Author : Richard D. Ollek
language : en
Publisher: AuthorHouse
Release Date : 2009-06-11
Finding Training And Keeping Great Service Employees 101 written by Richard D. Ollek and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-11 with Business & Economics categories.
This book is a detailed "how to" book on finding the career minded GREAT employees you need to move your organization forward in a positive manner. Included in the book are samples of --A hiring process manual --An employee policy manual --Sample job descriptions Using the ideas in this book may just save you a lot of blood, sweat, and tears. No theory here, just proven ideas that have WORKED.
Finding Training And Keeping Great Service Employees 101
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Author : Cbse Ollek
language : en
Publisher: AuthorHouse
Release Date : 2009-06
Finding Training And Keeping Great Service Employees 101 written by Cbse Ollek and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06 with Business & Economics categories.
This book is a detailed "how to" book on finding the career minded GREAT employees you need to move your organization forward in a positive manner. Included in the book are samples of --A hiring process manual --An employee policy manual --Sample job descriptions Using the ideas in this book may just save you a lot of blood, sweat, and tears. No theory here, just proven ideas that have WORKED.
The Do S And Don Ts Of Contract Cleaning From One Who Did And Didn T
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Author : Richard D. Ollek CBSE
language : en
Publisher: AuthorHouse
Release Date : 2011-05-05
The Do S And Don Ts Of Contract Cleaning From One Who Did And Didn T written by Richard D. Ollek CBSE and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-05-05 with Business & Economics categories.
Whether you are thinking about entering the contract cleaning business, have a young company that may be struggling to get to the next level, or have a mature organization that may need to look at things in a different light, this book is for you. From naming your company to selling your company, this book covers all the bases. Dick takes you through the mistakes he made when starting his company, to the stumbling he did along the way, and how he got up and kept going. Some of his real life stories will amuse while others will make you sit back and take note of how you can make a correction in your company that can save or earn lots of dollars for you. Dick includes ways to approach a banker, attorney, accountant, insurance agent as well as the supplier of your cleaning products and equipment. Doing these things right will put money on your bottom line, doing them wrong may put you out of business in a hurry. Not to be forgotton, he also includes a chapter on preparing your company for sale. Dick sold his company and can provide helpful suggestions on what you need to do and not do to be ready to sell. Dick interjects humor along the way to emphasize some of his mistakes and what he learned from them. You will particularly want to read chapter 18 where he talkes about his favorite sayings and how they affected him. In that same chapter he also talks about actual calls he took from employees calling in to report they would not be at work and how he handled the calls. Last but not least, he provides you his thoughts on how to focus on becoming a leader as well as what he envisons the characteristics of real success are. This book is designed as a working tool. It is written in conversational style and will provide you a true encloypedia for being in the contract cleaning business. Enjoy and learn.
Customer Service Management Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2011
Customer Service Management Training 101 written by Renee Evenson and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting * Time management * Team development * Conflict resolution * Providing feedback * Monitoring performance * Conducting meetings * Managing challenges * Listening * Verbal, nonverbal, and written communication. Readers will learn to identify their personal management style, develop core leadership qualities, and efficiently focus on their own development as managers. Packed with checklists, "real world" practice lessons, and examples of the right and wrong ways to do things, this is the one book every customer service manager needs to thrive.
Customer Service Training 101
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Author : Renee Evenson
language : en
Publisher: AMACOM
Release Date : 2010-10-06
Customer Service Training 101 written by Renee Evenson and has been published by AMACOM this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-06 with Business & Economics categories.
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service Training 101 presents proven techniques for creating unforgettable customer experiences. The book covers every aspect of face-to-face, phone, Internet, and self-service customer relations, and provides simple yet powerful tips for: * Projecting a positive attitude and making a great first impression * Communicating effectively, both verbally and nonverbally * Developing trust, establishing rapport, and making customers feel valued * Confidently handling difficult customers and situations New features include "How Do I Measure Up?" self-assessments, and "Doing It Right" examples from the author's extensive customer service experience. Every step-by-step lesson in this comprehensive and inspiring training manual is augmented with instructive sidebars, a summary of key points, practice exercises, and so much more.
101 Ways To Improve Customer Service
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Author : Lorraine L. Ukens
language : en
Publisher:
Release Date : 2007
101 Ways To Improve Customer Service written by Lorraine L. Ukens and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Customer services categories.
Provides a variety of tyraining and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization.
Finding Training And Keeping Best Service Workers
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Author : Martin Dandira
language : en
Publisher:
Release Date : 2012
Finding Training And Keeping Best Service Workers written by Martin Dandira and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Personnel management categories.
Finding Hiring And Keeping The Best Employees
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Author : Robert Half
language : en
Publisher:
Release Date : 1993-11-08
Finding Hiring And Keeping The Best Employees written by Robert Half and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1993-11-08 with Business & Economics categories.
The author reveals the enormous changes in society that have transformed the rules for locating and retaining good employees. Examines how global competition, ethical considerations and economic conditions impact on the hiring process. Discusses the significance of salary, promotions, bonuses and motivation in order to keep excellent workers. Features tips for dealing with problem employees including how to spot losers and ``shirkaholics,'' dealing with ``time theft,'' recognizing discontentment and firing responsibly.
Managing Human Resources
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Author : Randall S. Schuler
language : en
Publisher: South Western Educational Publishing
Release Date : 1998
Managing Human Resources written by Randall S. Schuler and has been published by South Western Educational Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Business & Economics categories.
This book helps readers feel comfortable identifying and dealing with the opportunities and challenges facing human resource management, enabling managers to view the issues and challenges from the viewpoints of the employee, employer, and society.
Human Resource Planning
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Author :
language : en
Publisher:
Release Date : 2004
Human Resource Planning written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Manpower planning categories.