Focus First On Service
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Focus First On Service
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Author : AWWA Staff
language : en
Publisher: American Water Works Association
Release Date : 2011-01-12
Focus First On Service written by AWWA Staff and has been published by American Water Works Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-12 with Water utilities categories.
This manual serves as both a strategic training experience and a tool for achieving quality customer service at your water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. It's informative and easy to understand format allow for quick results.
Focus First On Service
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Author : Awwa Staff
language : en
Publisher: Amer Water Works Assn
Release Date : 2007
Focus First On Service written by Awwa Staff and has been published by Amer Water Works Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
This manual serves as both a strategic training experience and a tool for achieving quality customer service at a water utility. Topics covered include communication strategies, automated technologies, complaint resolution, managing conflict, and more. Its informative and easy to understand format allows for quick results.
Consumers First
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Author : Canadian National Institute for the Blind
language : en
Publisher:
Release Date : 1996-01-01
Consumers First written by Canadian National Institute for the Blind and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-01-01 with categories.
Focus First On Results
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Author : Chris Adams and Beth Hughes
language : en
Publisher: Association for Talent Development
Release Date : 2014-09-23
Focus First On Results written by Chris Adams and Beth Hughes and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-09-23 with Business & Economics categories.
To distinguish an L&D program that affects learner behavior, you must put results first. Doing so helps you show the value of your work as a learning consultant and demonstrate the value of L&D activities. In this issue of TD at Work, Chris Adams and Beth Hughes introduce the Results Come First framework. You will discover: • how results should come first when engaging with clients • the forces that may throw off the balance of your development initiative • examples of how the framework works in action.
Focus On First Year Success
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Author : Brenda Leibowitz
language : en
Publisher: AFRICAN SUN MeDIA
Release Date : 2009-11-01
Focus On First Year Success written by Brenda Leibowitz and has been published by AFRICAN SUN MeDIA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-01 with Education categories.
The importance of the first-year experience is now well recognised. This collection of papers makes a fascinating and important contribution to our understanding of students' transition to higher education. This is a scholarly, engaging and illuminating text, that is relevant not only in the context of South Africa, but for anyone interested in student learning in the first year of university education. David Gosling, Plymouth University
Entrepreneurial Strategies Of Professional Service Firms
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Author : Andreas B. Günther
language : en
Publisher: Springer
Release Date : 2019-02-19
Entrepreneurial Strategies Of Professional Service Firms written by Andreas B. Günther and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-02-19 with Business & Economics categories.
Over the past years, knowledge-intensive industries have gained significant importance as economic factor, giving rise to professional service firms (PSFs) such as law firms, accounting firms, or consultancies. Following this development, the research interest especially in the strategies pursued by PSFs has grown substantially. However, past research focused mainly on strategies of established, mature PSFs, leaving academics as well as potential entrepreneurs without guidance on what newly founded, entrepreneurial PSFs should pay attention to in order to ensure lasting competitive advantages. Based on an explorative grounded theory analysis of two outstanding commercial law firm spin-offs in Germany, this work advances the research in this field. In addition to a detailed case study report, it offers a comprehensive theoretical framework and argues that PSFs have to employ a set of seven specific entrepreneurial strategies – including for example service delivery, people development, and client acquisition strategies – in order to successfully manage the entrepreneurial phase. In providing examples for the growing PSF industry, the findings on commercial law firm spin-offs also inform entrepreneurship research in other professions
Library Programs And Services
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Author : Stacey Greenwell
language : en
Publisher: Bloomsbury Publishing USA
Release Date : 2023-06-15
Library Programs And Services written by Stacey Greenwell and has been published by Bloomsbury Publishing USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-15 with Language Arts & Disciplines categories.
The ninth edition of this popular overview of the various programs and services offered by libraries offers best practice and useful tips for implementing them effectively. Building on the strong foundation of the previous editions, award-winning author G. Edward Evans returns with a new co-author, Stacey Greenwell, for this update that combines their signature style of textbook readability, informality, and sometimes humor, as well as their knack for balancing foundational topics and new trends. A new feature in this edition is the incorporation of the concept of "library social work" through "Social Work Connections" sidebars in each chapter. Anecdotes throughout the text and "Career Connections" sidebars offer practical advice and specific current examples. Greenwell and Evans have combined several chapters from the previous edition and expanded discussions of new trends while retaining and updating the fundamentals. The ninth edition is a welcome update for library and information science courses and a valuable handbook for public services librarians.
Federal Register
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Author :
language : en
Publisher:
Release Date : 2013-06
Federal Register written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06 with Delegated legislation categories.
Handbook Of Service User Involvement In Mental Health Research
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Author : Jan Wallcraft
language : en
Publisher: John Wiley & Sons
Release Date : 2009-06-22
Handbook Of Service User Involvement In Mental Health Research written by Jan Wallcraft and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-22 with Medical categories.
Handbook of Service User Involvement in Mental Health Research In recent years, the need for patient and public involvement in medical research has been accepted around the world. Patient groups are gaining power and demanding their right to influence the direction of research, while funding bodies are increasingly regarding patient involvement as a requirement for grant applications. However, current knowledge on how to involve service users in mental health research is sparse and dispersed. This book provides clear guidance on best practice in this area, with practical advice based on experience in countries around the world. Handbook of Service User Involvement in Mental Health Research describes the background and principles underlying the concept of service user involvement in mental health research; it provides relevant practical advice on how to engage with service users and how to build and maintain research collaboration on a professional level. The book highlights common practical problems in service user involvement, suggesting ways to avoid pitfalls and common difficulties. Combines the theoretical aspects of service user involvement in research with specific examples, as well as with general practical guidelines Represents the views of service users, in a powerful combination with the views of other mental health professionals Considers the different perspectives and needs of the stakeholders concerned Includes a step by step guide on best practice in successful service user involvement. Handbook of Service User Involvement in Mental Health Research is written for psychiatrists and other medical professionals managing people with psychiatric disorders, as well as for researchers in the mental health field who want to develop projects with service user involvement. It is vital reading for funding bodies requesting service user involvement, and – importantly – is written for those service users who are interested in becoming involved in research.
Marketing Financial Services
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Author : Mike Wright
language : en
Publisher: Routledge
Release Date : 2010-02-17
Marketing Financial Services written by Mike Wright and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-17 with Business & Economics categories.
Within a practical business context of the changing, competitive climate, this book details the implications for marketing strategy. New chapters cover topics such as credit cards and customer care, while several relevant case studies have also been added. Combining analysis of principles, concepts and techniques with sound practical advice, 'Marketing Financial Services' is ideal for students on degree and postgraduate courses, including Chartered Institute of Bankers. There is also a tutor resource pack to accompany the case studies in this textbook.