Fundamentals Of Service Systems
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Fundamentals Of Service Systems
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Author : Jorge Cardoso
language : en
Publisher: Springer
Release Date : 2015-12-12
Fundamentals Of Service Systems written by Jorge Cardoso and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-12 with Computers categories.
This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management. Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace. For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.
Introduction To Service Engineering
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Author : Waldemar Karwowski
language : en
Publisher: John Wiley & Sons
Release Date : 2010-01-12
Introduction To Service Engineering written by Waldemar Karwowski and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-12 with Technology & Engineering categories.
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Services Science
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Author : Bernd Stauss
language : en
Publisher: Springer Science & Business Media
Release Date : 2007-10-15
Services Science written by Bernd Stauss and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-15 with Business & Economics categories.
In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics and experts on services research, service-oriented education, and service-related collaborations. All the contributions in this book stem from the presentations and statements given at the first German Services Science Conference.
Smart Service Systems Operations Management And Analytics
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Author : Hui Yang
language : en
Publisher: Springer Nature
Release Date : 2019-11-25
Smart Service Systems Operations Management And Analytics written by Hui Yang and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-25 with Business & Economics categories.
This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users‘ both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.
Service Systems Management And Engineering
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Author : Ching M. Chang
language : en
Publisher: John Wiley & Sons
Release Date : 2018-01-05
Service Systems Management And Engineering written by Ching M. Chang and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-05 with Technology & Engineering categories.
The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on strategic and operational challenges. This instructional guide supplies essential tools for career seekers in the service field, including techniques on how to apply scientific, engineering, and business management principles effectively to integrate technology into the workplace. This book provides: Broad-based concepts, skills, and capabilities in twelve categories, which form the "Three-Decker Leadership Architecture," including creative thinking and innovations in services, knowledge management, and globalization Materials supplemented and enhanced by a large number of case studies and examples Skills for successful service engineering and management to create strategic differentiation and operational excellence for service organizations Focused training on becoming a systems engineer, a critically needed position that, according to a 2009 Moneyline article on the best jobs in America, ranks at the top of the list Service Systems Management and Engineering is not only a valuable addition to a college classroom, but also an extremely handy reference for industry leaders looking to explore the possibilities presented by the expanding service economy, allowing them to better target strategies for greater achievement.
Smart Product Service Systems
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Author : Pai Zheng
language : en
Publisher: Elsevier
Release Date : 2021-06-23
Smart Product Service Systems written by Pai Zheng and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-06-23 with Technology & Engineering categories.
Smart Product-Service Systems draws on innovative practice and academic research to demonstrate the unique benefits of Smart PSS and help facilitate its effective implementation. This comprehensive guide explains how Smart PSS reshapes product-service design in several unique aspects, including a closed-loop product design and redesign manner, value co-creation with integrated human-machine intelligence, and solution design context-awareness. Readers in industry as well as academia will find this to be an invaluable guide to the current body of technical knowledge on Smart Product-Service Systems (Smart PSS), future research trajectories, and experiences of implementation. Rapid development of information and communication technologies, artificial intelligence, and digital technologies have driven today’s industries towards the so-called digital servitization era. As a result, a promising IT-driven business paradigm, known as Smart Product-Service Systems (Smart PSS) has emerged, where a large amount of low cost, high performance smart, connected products are leveraged, together with their generated on-demand services, as a single solution bundle to meet individual customer needs. Explains what factors a company needs to consider in their transition towards digital servitization and its advantages Describes how this field relates to the sustainability movement, and how Smart PSS can be implemented in a sustainable way Includes detailed case studies from different industries, including DELTA Electronics Inc. Singapore (smart commercialization), COMAC aviation industry (smart manufacturing servitization), and Van High Tech (smart building services)
Exploring Services Science
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Author : Stefano Za
language : en
Publisher: Springer
Release Date : 2017-04-04
Exploring Services Science written by Stefano Za and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-04 with Computers categories.
This book constitutes the proceedings of the 8th International Conference on Exploring Services Science, IESS 2017, held in Rome, Italy, in May 2017. The 33 papers presented in this volume were carefully reviewed and selected from 48 submissions. IESS 2017 covered major research and development areas related to Service Science foundations, service engineering and management, service innovation, service orientation of processes, applications in service sectors and ICT support for services. The presented papers were organized in topical sections named: theoretical contributions: literature analysis and conceptual models; service systems analysis and design; service organizations case studies and practices; and sustainability: service ecosystems, environment control and transportation.
Exploring Service Science
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Author : Gerhard Satzger
language : en
Publisher: Springer
Release Date : 2018-09-12
Exploring Service Science written by Gerhard Satzger and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-12 with Computers categories.
This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.
Service Systems Science
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Author : Kyoichi Kijima
language : en
Publisher: Springer
Release Date : 2014-11-13
Service Systems Science written by Kyoichi Kijima and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-13 with Business & Economics categories.
The present volume illustrates a rich and promising research field in service, service systems sciences, by combining and fusing two strands of sciences: the science of service systems and systems sciences of service. The scale, complexity, and interdependence of today’s service systems have been driven to an unprecedented level by globalization, demographic changes, and technology developments, so that it is absolutely necessary now for us to cultivate a new frontier of service research. In response, service science has emerged during the past decade as a transdisciplinary research field that aims to clarify, analyze, and design the structure and process of service systems. Service science is strongly motivated to prove the science of service systems. To deal with complexity, interactions, and the network of, in, and among service systems, we need to take a more systemic view. Because systems sciences offers a way of thinking in relationships and interaction and theories and models to address complexity, it is legitimate to develop systems sciences of service by explicitly focusing on systemic properties of service and service systems. As a volume of the Translational Systems Sciences series, this book emphasizes, in particular, a translational systems sciences perspective when the authors are approaching service, service systems, and service innovation. Indeed, the book employs systems sciences as a common framework or language not only to approach service in a holistic way but also to take a translational approach aiming to explain, analyze, design, and support service systems and their evolution.
Hydraulics
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Author :
language : en
Publisher: Ingram
Release Date : 2011
Hydraulics written by and has been published by Ingram this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Automobiles categories.
Hydraulics is the definitive "how-to" book on the hydraulic systems of off-road vehicles, trucks, buses--from showing you how to diagnose problems and test components to explaining how to repair the system. And when we say "show you", we mean just that! Our book is filled with illustrations to clearly demonstrate what must be done--photographs, drawings, pictorial diagrams, troubleshooting charts, and diagnostic charts. Instructions are written in simple language so that they can be easily understood. This book can be used by anyone, from a novice to an experienced mechanic. By starting with the basics, the book builds your knowledge step-by-step. This book covers the principles of hydraulics--how it works. It goes into detail about the working parts of hydraulic circuits. It shows you how to properly maintain hydraulic circuits as well as how to diagnose and test problem areas, plus an entire chapter on safety.