Getting Service Right
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Getting Service Right
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Author : Jeff Toister
language : en
Publisher: Toister Performance Solutions
Release Date : 2019-03-15
Getting Service Right written by Jeff Toister and has been published by Toister Performance Solutions this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-15 with categories.
Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered.Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service.Note: the first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About I
Right Of Counsel In The Selective Service System
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Author : United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Administrative Practice and Procedure
language : en
Publisher:
Release Date : 1968
Right Of Counsel In The Selective Service System written by United States. Congress. Senate. Committee on the Judiciary. Subcommittee on Administrative Practice and Procedure and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1968 with Draft categories.
Considers S. 3303, to amend U.S. Code providing the right to legal counsel for persons selected for military service. Includes memorandum from Task Force on the Structure of the Selective Service System "Organization of the Selective Service System," Oct. 16, 1967 (p. 123-252).
Right Of Counsel In The Selective Service System
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Author : United States. Congress. Senate. Committee on the Judiciary
language : en
Publisher:
Release Date : 1968
Right Of Counsel In The Selective Service System written by United States. Congress. Senate. Committee on the Judiciary and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1968 with categories.
Good Services
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Author : Louise Downe
language : en
Publisher: BIS Publishers
Release Date : 2020-03-03
Good Services written by Louise Downe and has been published by BIS Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-03 with Business & Economics categories.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Perfect Customer Care
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Author : Ted Johns
language : en
Publisher: Random House
Release Date : 2003
Perfect Customer Care written by Ted Johns and has been published by Random House this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003 with Customer relations categories.
"Why does customer service matter? ho are your customers? ow well do you meet your customers needs? voiding the pitfalls otivating people for customer service ritical success factors hat are the benefits? iagnostic questionnaires MAKE EVERY CUSTOMER A REPEAT CUSTOMER Customers don't come back with those valuable repeat orders unless you show them care about their satisfaction. That means showing them you know how to look after them, how to provide what they want - plus that little bit extra. Everyone in the firm, from the boss to the receptionist, must play a part in converting each new customer into a thoroughly satisfied client whose future orders will drive your continuing success. PERFECT CUSTOMER CARE provides companies big and small with the answers to some of the most important business questions facing today. Comprehensive, yet concise and to the point, Ted Johns writes in simple, clear language to provide a book that is of immediate, practical benefit to all readers.
How To Get Things Right
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Author : Beatriz Muñoz-Seca
language : en
Publisher: Springer
Release Date : 2019-06-11
How To Get Things Right written by Beatriz Muñoz-Seca and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-11 with Business & Economics categories.
In How to Make Things Happen, we learnt that knowledge is the fundamental driver of service efficiency. In this new book, the author follows four very different companies in the finance, gas and tourism sectors as they implement the Service Problem Driven Management Model (SPDM) to improve their operations. With real examples and plenty of practical tips, anecdotes and actionable ideas for real life implementation, this book will teach you how to: Explore hidden capacity Implement new ideas by transforming pop-ups into prototypes Discover knowledge pills to accelerate learning Develop service modules and problem tracks Put problem solving at the heart of excellent service delivery Offering a rare insight into how to unblock service problems and the realistic challenges you will encounter along the way, this book shows you how to make things happen and more importantly, how to get them right.
This Is Service Design Doing
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Author : Marc Stickdorn
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2018-01-02
This Is Service Design Doing written by Marc Stickdorn and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-02 with Business & Economics categories.
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Integrity Service
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Author : Ron Willingham
language : en
Publisher: Simon and Schuster
Release Date : 2005-10-03
Integrity Service written by Ron Willingham and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-10-03 with Business & Economics categories.
Every company today recognizes the importance of good customer service and putting the customer first. Why, then, do service people so often treat us as though we're supposed to serve them, rather than the opposite? How often do we feel neglected, frustrated, or just plain unhappy -- wondering what happened to basic civility and common courtesy? Why do things seem to be getting worse rather than better? And how can businesses train employees to offer customers the courtesy and attention they are entitled to? Ron Willingham, whose seminars and training sessions have helped big companies around the world change their employees' behavior, offers a new and subtler way of looking at customer service. Instead of the traditional "paint an artificial smile on your face" approach, Integrity Service brings the whole person into the service experience, showing that good customer relationships grow from employees' beliefs about who they are and what's possible for them to achieve, what career rewards they deserve, and what value they can give customers. Integrity Service presents fundamental principles that lead to individual success and gives readers specific action guidelines for on and off the job. Willingham's documented success through his seminars and programs ensures that the hands-on help in this book will bring employees and managers to a new understanding of the nature of service. In a world of automated phone systems and constantly frustrated customers, Ron Willingham provides a proven program that empowers employees to provide the superior service that people really want and deserve.
Getting It Right At Work Customer Service
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Author : Helen De Silva Joyce
language : en
Publisher:
Release Date : 2007
Getting It Right At Work Customer Service written by Helen De Silva Joyce and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Customer services categories.
A two-part training resource designed to assist intermediate to advanced English language learners to improve their workplace communication skills.
Start With Why
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Author : Simon Sinek
language : en
Publisher: Penguin UK
Release Date : 2011-10-06
Start With Why written by Simon Sinek and has been published by Penguin UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-10-06 with Business & Economics categories.
THE MILLION-COPY GLOBAL BESTSELLER - BASED ON THE LIFE-CHANGING TED TALK! DISCOVER YOUR PURPOSE WITH ONE SIMPLE QUESTION: WHY? 'One of the most incredible thinkers of our time; someone who has influenced the way I think and act every day' Steven Bartlett, investor, BBC Dragon and host of The Diary of a CEO podcast ***** Why are some people more inventive, pioneering and successful than others? And why are they able to repeat their success again and again? Because it doesn't matter what you do, it matters WHY you do it. Those who have had the greatest influence in the world all think, act, and communicate in the same way - and it's the opposite to most. In Start with Why, Simon Sinek uncovers the fundamental secret of their success. How you lead, inspire, live, it all starts with why. WHAT READERS ARE SAYING: 'It's amazing how a book can change the course of your life, and this book did that.' 'Imagine the Ted Talk expanded to 2 hours long, with more depth, intrigue and examples.' 'What he does brilliantly is demonstrate his own why - to inspire others - throughout.'