Global Training And Development
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Training And Development Express
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Author : Roger Cartwright
language : en
Publisher: John Wiley & Sons
Release Date : 2003-10-31
Training And Development Express written by Roger Cartwright and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-10-31 with Business & Economics categories.
Effective Training & Development is essential if you are tocontinuously get the best from your people and extend the knowledgeshelf-life of your company. This module explores the vast array ofoptions available to the HR function including on-the-job learning,formal management education, coaching and mentoring.Cost-effectiveness and measurable payback are also dealt with ascornerstones of any training and development activity.
Call Centre Training And Development
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Author : Laurence Carter
language : en
Publisher: AuthorHouse
Release Date : 2012-12-19
Call Centre Training And Development written by Laurence Carter and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-19 with Education categories.
The training and development team of an international call centre enterprise is faced with the challenge of creating a global workforce, dedicated to excellent customer service, and high quality operational results that drive business performance. High standards for employee performance must be nurtured in the organisation. The training and development team is responsible for producing and delivering training that can be effectively utilized in different global operational environments, with individuals of different cultural backgrounds. The goal is to train call centre employees who attain the same levels of productivity, quality and compliance across the global organisation. Training initiatives should be developed for effective use throughout the organisation, and should be able to generate the same level of competencies in workforce employees regardless of their location. In a highly competitive market for global call centre operations, training and development teams should be at the forefront of the planning and execution of training programs that generate excellent business results, while ensuring learning transfer in an enriching learning environment. This book is dedicated to reviewing aspects of call centre training and development to showcase what it takes to create a world class, productive and successful call centre training and development program.
Implementing A Training And Development Strategy
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Author : Roger Cartwright
language : en
Publisher: John Wiley & Sons
Release Date : 2003-10-31
Implementing A Training And Development Strategy written by Roger Cartwright and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-10-31 with Business & Economics categories.
Effective Training & Development is essential if you are tocontinuously get the best from your people and extend the knowledgeshelf-life of your company. This module explores the vast array ofoptions available to the HR function including on-the-job learning,formal management education, coaching and mentoring.Cost-effectiveness and measurable payback are also dealt with ascornerstones of any training and development activity.
Employee Training And Development
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Author : Raymond A. Noe
language : en
Publisher:
Release Date : 2005
Employee Training And Development written by Raymond A. Noe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Employees categories.
Seeks to find a balance between research and company practices. This text provides students with a background in the fundamentals of training and development - needs assessment, transfer of training, designing a learning environment, methods, and evaluation.
Managing Training And Development Finance
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Author : Fiona Green
language : en
Publisher: John Wiley & Sons
Release Date : 2004-01-16
Managing Training And Development Finance written by Fiona Green and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-16 with Business & Economics categories.
Effective Training & Development is essential if you are tocontinuously get the best from your people and extend the knowledgeshelf-life of your company. This module explores the vast array ofoptions available to the HR function including on-the-job learning,formal management education, coaching and mentoring.Cost-effectiveness and measurable payback are also dealt with ascornerstones of any training and development activity.
Step By Step Resumes For All Human Resources Entry Level To Executive Positions
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Author : Evelyn U Salvador, NCRW, JCTC
language : en
Publisher: Page Publishing Inc
Release Date : 2020-05-15
Step By Step Resumes For All Human Resources Entry Level To Executive Positions written by Evelyn U Salvador, NCRW, JCTC and has been published by Page Publishing Inc this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-15 with Fiction categories.
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Design Thinking For Training And Development
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Author : Sharon Boller
language : en
Publisher: Association for Talent Development
Release Date : 2020-06-09
Design Thinking For Training And Development written by Sharon Boller and has been published by Association for Talent Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-09 with Business & Economics categories.
Better Learning Solutions Through Better Learning Experiences When training and development initiatives treat learning as something that occurs as a one-time event, the learner and the business suffer. Using design thinking can help talent development professionals ensure learning sticks to drive improved performance. Design Thinking for Training and Development offers a primer on design thinking, a human-centered process and problem-solving methodology that focuses on involving users of a solution in its design. For effective design thinking, talent development professionals need to go beyond the UX, the user experience, and incorporate the LX, the learner experience. In this how-to guide for applying design thinking tools and techniques, Sharon Boller and Laura Fletcher share how they adapted the traditional design thinking process for training and development projects. Their process involves steps to: Get perspective. Refine the problem. Ideate and prototype. Iterate (develop, test, pilot, and refine). Implement. Design thinking is about balancing the three forces on training and development programs: learner wants and needs, business needs, and constraints. Learn how to get buy-in from skeptical stakeholders. Discover why taking requests for training, gathering the perspective of stakeholders and learners, and crafting problem statements will uncover the true issue at hand. Two in-depth case studies show how the authors made design thinking work. Job aids and tools featured in this book include: a strategy blueprint to uncover what a stakeholder is trying to solve an empathy map to capture the learner’s thoughts, actions, motivators, and challenges an experience map to better understand how the learner performs. With its hands-on, use-it-today approach, this book will get you started on your own journey to applying design thinking.
International Human Resource Management
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Author : Dennis Briscoe
language : en
Publisher: Routledge
Release Date : 2004-08-02
International Human Resource Management written by Dennis Briscoe and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-08-02 with Business & Economics categories.
This is an ideal foundation text for anyone studying or working in the International Human Resource Management (IHRM) arena. This text utilizes and incorporates most of what is currently known, researched or experienced in the field. It features data and examples from academic research, international businesses and consulting firms, as well as experiences of and interviews with HRM managers in multinational and global firms. This book offers both a theoretical and practical treatment of this important and constantly evolving area. Thoroughly updated and revised, this second edition now includes key terms, learning objectives, discussion questions and an end-of-book integrative case. It has been designed to lead readers through all of the key topics in a highly engaging and approachable way. This book focuses on IHRM within multi-national enterprises (MNEs) and covers topics including: * MNE and country culture * organizational structure, strategy and design * international joint ventures and cross-border mergers and acquisitions * labour standards, ethics and codes of conduct * selection and mangement of international assignees * training and management development * compensation and benefits * health and safety and crisis management * IHRM departments and professionals Uncovering precisely why IHRM is important for success in international business and how IHRM policies and practices function within the multinational enterprise, this outstanding textbook provides an essential foundation for an understanding of the theory and practice of IHRM. This book is essential reading for all students, lecturers and IHRM professionals.
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Author :
language : en
Publisher: Waxmann Verlag
Release Date :
written by and has been published by Waxmann Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
International Human Resource Management
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Author : Dennis R. Briscoe
language : en
Publisher: Routledge
Release Date : 2012
International Human Resource Management written by Dennis R. Briscoe and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Business & Economics categories.
An ideal foundation text for international human resource management, this text represents most of what is currently known or experienced within the field. This edition includes key terms, learning objectives, discussion questions and an end-of-book integrative case.