Grundlagen Im Dienstleistungsunternehmen Mit Qualit Tsmanagement Und Kundenorientierung Zum Erfolg
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Grundlagen Im Dienstleistungsunternehmen Mit Qualit Tsmanagement Und Kundenorientierung Zum Erfolg
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Author : Tobias Mller
language : de
Publisher: Diplomarbeiten Agentur
Release Date : 2011
Grundlagen Im Dienstleistungsunternehmen Mit Qualit Tsmanagement Und Kundenorientierung Zum Erfolg written by Tobias Mller and has been published by Diplomarbeiten Agentur this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
Mit Kundenorientierung und Qualitätsmanagement beschreibt das Buch die beiden grundlegenden Kernkompetenzen eines jeden Dienstleistungsunternehmens. Neben der bloßen Definition dieser Managementansätze wird deren zeitliche Entstehung und Entwicklung erläutert. Des Weiteren werden konkrete Umsetzungsmöglichkeiten benannt und anhand graphischer Beispiele anschaulich dargestellt. Diese Beispiele umfassen sowohl eigene Entwicklungen, als auch international anerkannte Modelle der modernen Betriebswirtschaftslehre. Zum besseren Verständnis werden die konkreten Maßnahmen in eine Prozesskette eingeordnet, die dem Leser den Weg zum ökonomischen Erfolg vor Augen führt. An dieser Prozesskette orientiert sich auch der Aufbau dieses Buches, sodass die Materie Schritt für Schritt nachvollzogen und umgesetzt werden kann. Mit diesem Buch erhält der Leser zum Einen eine Übersicht über verschiedene Managementansätze und Philosophien, und zum Anderen in der Praxis erprobte und bewährte Ansätze und Vorgehensweisen.
Grundlagen Im Dienstleistungsunternehmen Mit Qualit Tsmanagement Und Kundenorientierung Zum Erfolg
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Author : Tobias Müller
language : de
Publisher: diplom.de
Release Date : 2015-02-01
Grundlagen Im Dienstleistungsunternehmen Mit Qualit Tsmanagement Und Kundenorientierung Zum Erfolg written by Tobias Müller and has been published by diplom.de this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-02-01 with Business & Economics categories.
Mit Kundenorientierung und Qualitätsmanagement beschreibt das Buch die beiden grundlegenden Kernkompetenzen eines jeden Dienstleistungsunternehmens. Neben der bloßen Definition dieser Managementansätze wird deren zeitliche Entstehung und Entwicklung erläutert. Des Weiteren werden konkrete Umsetzungsmöglichkeiten benannt und anhand graphischer Beispiele anschaulich dargestellt. Diese Beispiele umfassen sowohl eigene Entwicklungen, als auch international anerkannte Modelle der modernen Betriebswirtschaftslehre. Zum besseren Verständnis werden die konkreten Maßnahmen in eine Prozesskette eingeordnet, die dem Leser den Weg zum ökonomischen Erfolg vor Augen führt. An dieser Prozesskette orientiert sich auch der Aufbau dieses Buches, sodass die Materie Schritt für Schritt nachvollzogen und umgesetzt werden kann. Mit diesem Buch erhält der Leser zum Einen eine Übersicht über verschiedene Managementansätze und Philosophien, und zum Anderen in der Praxis erprobte und bewährte Ansätze und Vorgehensweisen.
Qualit Tsmanagement F R Dienstleistungen
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Author : Manfred Bruhn
language : de
Publisher:
Release Date : 1996-01
Qualit Tsmanagement F R Dienstleistungen written by Manfred Bruhn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996-01 with Service industries categories.
In dem Buch werden alle Grundlagen, die für das Verständnis des Dienstleistungsmarketing wichtig sind, ausführlich beschrieben. Konzepte und Methoden zur Implementierung von Qualitätsmanagementsystemen werden mindestens ebenso umfangreich behandelt, so dass dieses Buch nicht nur für Theoretiker, sondern auch für Praktiker sehr empfehlenswert ist. Obwohl das Dienstleistungsmarketing zu den grössten Sektoren in den Industrieländern gehört, ist das Werk von Manfred Bruhn eines der wenigen Bücher, das sich exzellent mit diesem Thema beschäftigt. Im Gegensatz zur gängigen Marketing-Literatur, die sich mit den 4 P's beschäftigt, werden wesentlich mehr Schnittstellen behandelt, die für das Dienstleistungsmarketing von entscheidender Bedeutung sind. Ob Kundenorientierung, Mitarbeiterzufriedenheit, Qualitätshandbücher oder Messmethoden zur Evaluation von Kundenzufriedenheit- und Kundenbindung, kein Bereich wird von Manfred Bruhn ausgelassen.
Wirtschafts Und Organisationspsychologie Im Management
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Author : Stefan Poppelreuter
language : de
Publisher: BoD – Books on Demand
Release Date : 2021-11-10
Wirtschafts Und Organisationspsychologie Im Management written by Stefan Poppelreuter and has been published by BoD – Books on Demand this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-10 with Business & Economics categories.
"Wirtschafts- und Organisationsprychologie im Management, Band 2" enthält wieder eine Auswahl von Beiträgen, die in den vergangenen Jahren in unterschiedlichen Publikationen der TÜV Media erschienen sind. Sie spiegeln die Vielfalt wirtschafts- und organisationspsychologischer Fragestellungen und Einsatzbereiche in Unternehmen und Institutionen wider. Aus den Anwendungsfeldern Führung, Organisation, Personal und Gesundheit werden beispielhaft wirtschafts- und organisationspsychologische Erkenntnisse und Vorgehensweisen dargestellt, die dazu dienen sollen, Menschen zufriedener, leistungsfähiger und handlungssicherer zu machen. Welchen Nutzen die Unternehmen und Organisationen davon haben können, wird in den einzelnen Beiträgen dezidiert dargelegt. Die Beiträge stammen aus den Themenfeldern Führung, Organisationsentwicklung, Personalentwicklung, betriebliches Gesundheitsmanagement.
Corporate Data Quality
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Author : Boris Otto
language : en
Publisher: epubli
Release Date : 2015-12-08
Corporate Data Quality written by Boris Otto and has been published by epubli this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-08 with Business & Economics categories.
Data is the foundation of the digital economy. Industry 4.0 and digital services are producing so far unknown quantities of data and make new business models possible. Under these circumstances, data quality has become the critical factor for success. This book presents a holistic approach for data quality management and presents ten case studies about this issue. It is intended for practitioners dealing with data quality management and data governance as well as for scientists. The book was written at the Competence Center Corporate Data Quality (CC CDQ) in close cooperation between researchers from the University of St. Gallen and Fraunhofer IML as well as many representatives from more than 20 major corporations. Chapter 1 introduces the role of data in the digitization of business and society and describes the most important business drivers for data quality. It presents the Framework for Corporate Data Quality Management and introduces essential terms and concepts. Chapter 2 presents practical, successful examples of the management of the quality of master data based on ten cases studies that were conducted by the CC CDQ. The case studies cover every aspect of the Framework for Corporate Data Quality Management. Chapter 3 describes selected tools for master data quality management. The three tools have been distinguished through their broad applicability (method for DQM strategy development and DQM maturity assessment) and their high level of innovation (Corporate Data League). Chapter 4 summarizes the essential factors for the successful management of the master data quality and provides a checklist of immediate measures that should be addressed immediately after the start of a data quality management project. This guarantees a quick start into the topic and provides initial recommendations for actions to be taken by project and line managers. Please also check out the book's homepage at cdq-book.org/
Education And Training Policy Teachers Matter
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Author : Phillip McKenzie
language : en
Publisher: Organisation for Economic Co-operation and Development
Release Date : 2005-06-28
Education And Training Policy Teachers Matter written by Phillip McKenzie and has been published by Organisation for Economic Co-operation and Development this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-06-28 with Education categories.
Good teachers are the backbone of any education system. That’s why governments are constantly seeking teacher policies that will help them recruit and retain the best. Most countries are concerned with an ageing teaching workforce and attracting new recruits, coupled with the demands of more diverse student populations, higher expectations and new responsibilities. To be effective, teacher policy must address these issues. Teachers Matter provides a comprehensive, international analysis of: trends and developments in the teacher workforce in 25 countries around the world; research on attracting, developing and retaining effective teachers; innovative and successful policies and practices that countries have implemented; and teacher policy options for countries to consider. While documenting many areas of concern about teachers and teaching, the report also provides positive examples of where policies are making a difference. It spotlights countries where teachers’ social standing is high, and where there are more qualified applicants than vacant posts. Even in countries where shortages have been a concern, there are recent signs of increased interest in teaching, and policy initiatives appear to be taking effect.
Methods And Concepts Of Land Management Diversity Changes And New Approaches
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Author : Erwin Hepperle
language : en
Publisher: vdf Hochschulverlag AG
Release Date : 2020-10-08
Methods And Concepts Of Land Management Diversity Changes And New Approaches written by Erwin Hepperle and has been published by vdf Hochschulverlag AG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-08 with Reference categories.
The peer reviewed papers in this new volume of the European Academy of Land Use and Development (EALD) inform about investigations on the common subject «land management» – due to the interdisciplinary nature of the EALD from very different views. The spectrum of contributions covers regulations, governance and the implementation of land management as well as the assessment of relevant data supporting these tasks. Various approaches, methods, systems and understanding of the government’s role in the different countries of Europe are highlighted. Committed to sustainability, the articles give evidence that Europe provides an experimental field for land management issues, and they enable to increase knowledge of new practices, to verify them and to learn from each other.
Evaluation Methodology Basics
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Author : E. Jane Davidson
language : en
Publisher: SAGE
Release Date : 2005
Evaluation Methodology Basics written by E. Jane Davidson and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Reference categories.
Evaluation Methodology Basics introduces evaluation by focusing on the main kinds of 'big picture' questions that evaluations usually need to answer, and how the nature of such questions are linked to evaluation methodology choices. The author: shows how to identify the right criteria for your evaluation; discusses how to objectively figure out which criteria are more important than the others; and, delves into how to combine a mix of qualitative and quantitative data with 'relevant values' (such as needs) to draw explicitly evaluative conclusions.
Project Management In Product Development
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Author : George Ellis
language : en
Publisher: Butterworth-Heinemann
Release Date : 2015-09-11
Project Management In Product Development written by George Ellis and has been published by Butterworth-Heinemann this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-09-11 with Business & Economics categories.
Project Management in Product Development: Leadership Skills and Management Techniques to Deliver Great Products is written for new and aspiring project managers in product development. Although texts on project management are common, the material presented here is unique, instead focusing on product development, a challenging segment of project management because of the high level of uncertainty, the need for a robust set of problem-solving techniques, and a demand for broad cross-functional teams. The book also focuses on more than just project management techniques, including a thorough treatment of transformational and transactional leadership. Other topics covered include problem-solving techniques, development, and continuous improvement of processes required in product development, risk recognition and management, and proper communication with mangers and other stakeholders. Finally, project management techniques used in product development are presented, including the critical path method, scrum and XP, and Kanban/lean project development, along with the strengths and weaknesses of each. Provides ways to successfully manage product development projects by teaching traditional and advanced project management techniques like Gantt, CPM, Agile, Lean, and others Covers transformational and transactional leadership, how to create a vision and engage the team, as well as tactics on how to manage a complex set of tasks Uses a practical, common sense approach to the day-to-day activities of a project manager, including project planning, project process development, problem-solving, project portfolio management, reporting, and more Presents a thorough comparison of popular project management tools Includes many examples, cases, and side-bars that are included throughout the book
Advances In Consulting Research
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Author : Volker Nissen
language : en
Publisher: Springer
Release Date : 2018-10-18
Advances In Consulting Research written by Volker Nissen and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-10-18 with Business & Economics categories.
This book brings together cutting-edge research on consulting in a single volume, thus helping to make the state-of-the-art in the field of consulting research more accessible, to promote better practices in business, and to spark further research. The respective articles approach consulting from very different angles, taking into account various approaches for and fields of consulting, consulting providers, clients and markets, as well as technologies and trends. The book will benefit all consultants who want to critically reflect on their own methods and approaches in light of recent scientific findings. It also offers a helpful guide for students in Management and IT-related courses who are either considering a career in consulting or want to be informed consulting clients. Lastly, the book provides a comprehensive review of current developments and trends in consulting that will foster future contributions in this important research field.