Guidebook For Conducting Airport User Surveys
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Guidebook For Conducting Airport User Surveys
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Author : David C. Biggs
language : en
Publisher: Transportation Research Board
Release Date : 2009
Guidebook For Conducting Airport User Surveys written by David C. Biggs and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Social Science categories.
This report provides methods and useful information for conducting effective user surveys at airports. The guidebook introduces the basic concepts of survey sampling and the steps involved in planning and implementing a survey; describes the different types of airport user surveys; and provides guidance on how to design a survey and analyze its results. This guidebook will be of value to airport operators, planners, designers, and other takeholders that need to survey airport users to obtain useful information to plan and operate their facilities appropriately and efficiently. Airport facilities can include all aspects of airport terminal buildings, parking lot operations, surface transportation, food and retail services, and employee accommodations, among others.
Guidebook For Conducting Airport User Surveys
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Author :
language : en
Publisher:
Release Date : 2009
Guidebook For Conducting Airport User Surveys written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Airports categories.
"TRB’s Airport Cooperative Research Program (ACRP) Report 26: Guidebook for Conducting Airport User Surveys explores the basic concepts of survey sampling and the steps involved in planning and implementing a survey. The guidebook also examines the different types of airport user surveys, and includes guidance on how to design a survey and analyze its results"--Publisher's description
Acrp Report 26
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Author :
language : en
Publisher:
Release Date : 2010
Acrp Report 26 written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Electronic book categories.
Guidebook For Conducting Airport User Surveys And Other Customer Research
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Author : Jennifer D. Franz
language : en
Publisher:
Release Date : 2021
Guidebook For Conducting Airport User Surveys And Other Customer Research written by Jennifer D. Franz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with Airports categories.
Airport user surveys have traditionally been used to obtain information for facility planning. More recently, however, surveys are being used to measure satisfaction as a way to identify actions that could improve the customer experience and increase non-aeronautical revenues, particularly those from passenger terminal concessions. The TRB Airport Cooperative Research Program's ACRP Research Report 235: Guidebook for Conducting Airport User Surveys and Other Customer Research provides airport managers and staff involved in customer research, as well as airport consultants and other stakeholders, with guidance on the effective use of airport user surveys and other customer research techniques. Supplementary to the report is Appendices A through L.
Resource Manual For Airport In Terminal Concessions
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Author :
language : en
Publisher: Transportation Research Board
Release Date : 2011
Resource Manual For Airport In Terminal Concessions written by and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business & Economics categories.
'TRB's Airport Cooperative Research Program (ACRP) Report 54: Resource Manual for Airport In-Terminal Concessions provides guidance on the development and implementation of airport concession programs. The report includes information on the airport concession process; concession goals; potential customers; developing a concession space plan and concession mix; the Airport Concessions Disadvantaged Business Enterprise (ACDBE) program; and concession procurement, contracting, and management practices"--Publisher's description.
Guidebook For Evaluating Terminal Renewal Versus Replacement Options
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Author : Ricondo & Associates
language : en
Publisher: Transportation Research Board
Release Date : 2012
Guidebook For Evaluating Terminal Renewal Versus Replacement Options written by Ricondo & Associates and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012 with Transportation categories.
At head of title: Airport Cooperative Research Program.
Airport Passenger Related Processing Rates Guidebook
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Author : Michael James Cassidy
language : en
Publisher: Transportation Research Board
Release Date : 2009
Airport Passenger Related Processing Rates Guidebook written by Michael James Cassidy and has been published by Transportation Research Board this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Transportation categories.
TRB's Airport Cooperative Research Program (ACRP) Report 23: Airport Passenger-Related Processing Rates Guidebook provides guidance on how to collect accurate passenger-related processing data for evaluating facility requirements to promote efficient and cost-effective airport terminal design.
Improving The Airport Customer Experience
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Author : Bruce J. Boudreau
language : en
Publisher:
Release Date : 2016
Improving The Airport Customer Experience written by Bruce J. Boudreau and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Airports categories.
"TRB's Airport Cooperative Research Program (ACRP) Report 157: Improving the Airport Customer Experience documents notable and emerging practices in airport customer service management that increase customer satisfaction, recognizing the different types of customers (such as passengers, meeters and greeters, and employees) and types and sizes of airports. It also identifies potential improvements that airports could make for their customers." -- Publisher's description
Airport Marketing
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Author : Nigel Halpern
language : en
Publisher: Routledge
Release Date : 2021-11-04
Airport Marketing written by Nigel Halpern and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-04 with Business & Economics categories.
This accessible, up-to-date, comprehensive, and in-depth textbook introduces students and practitioners to the principles and practice of airport marketing as well as the major changes and future marketing challenges facing the airport sector. It applies principles of marketing within the airport industry, and examines airport marketing and its environment, how to define and measure the market for airport services, airport strategic marketing planning and individual elements of the airport marketing mix (product, price, distribution and promotion). The book integrates key elements of marketing theory with airport marketing in practice. Each chapter contains extensive industry examples for different types of airports from around the world to build on the theoretical base of the subject and show real-life applications. This new second edition has been updated to include: New and expanded content on branding and the passenger experience, marketing partnerships, engagement marketing and customer relationship management. Three brand new chapters on digital marketing, marketing for a more sustainable future, and crisis communications and marketing, in light of the Covid-19 pandemic. New, global case studies and examples throughout. This comprehensive textbook written by two airport marketing experts will be essential reading for air transport students and future managers.
Guidebook On General Aviation Facility Planning
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Author : Douglas E. Sander
language : en
Publisher:
Release Date : 2014
Guidebook On General Aviation Facility Planning written by Douglas E. Sander and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Airports categories.
"TRB's Airport Cooperative Research Program (ACRP) Report 113: Guidebook on General Aviation Facility Planning provides guidance for planning airport facilities that accommodate general aviation aircraft. The guidance is designed to help airport practitioners plan flexible and cost-effective facilities that are responsive to industry needs."--Publisher description.