Handling Conflict
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Managing Conflict
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Author : David Liddle
language : en
Publisher: Kogan Page Publishers
Release Date : 2017-09-03
Managing Conflict written by David Liddle and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-09-03 with Business & Economics categories.
Conflict in the workplace is a perennial problem for organizations. Whether it's a disagreement between colleagues, a dispute with management or large-scale industrial action, conflict negatively affects both people and profits as employee morale and productivity fall. Endorsed by the CIPD, Managing Conflict is an essential guide for HR professionals needing to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. Going beyond interpersonal conflict, the book also looks at resolving board room disputes, disputes with shareholders, in the supply chain, commercial disputes and customer complaints. The first part of Managing Conflict covers the causes and costs of conflict, the impact of the psychological contract and the legal framework for managing workplace disputes both in the UK and internationally. The second part of the book provides a blueprint for redefining resolution and building a culture of constructive conflict management, from designing a conflict management strategy and developing a formal resolution process to embedding mediation, engaging stakeholders and training managers in resolution and mediation skills. This book also includes conflict resolution toolkits for managers, HR teams, employees and unions to help tackle conflict and bullying at work. Packed with best practice case studies from major UK and global organizations, this is an indispensable guide for all HR professionals looking to resolve conflict in the workplace. Online supporting resources include a conflict health check tool, conflict cost calculator, and checklist for developing an internal mediation scheme.
How To Manage Conflict In The Organization
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Author : Gregg Lee CARTER
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2005-10-26
How To Manage Conflict In The Organization written by Gregg Lee CARTER and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-10-26 with Business & Economics categories.
Gain control of tough conflict situations and transform them into a productive force in your organization. How to Manage Conflict in the Organization, Second Edition, equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You ́ll discover how to spot potential interpersonal conflicts—and defuse them before they flare up. You ́ll understand how, when, where and why to apply the five favored conflict-resolution approaches, and you ́ll develop the insight and intuition you need to make them work. This book will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation. You will learn how to: • Transform conflict into a positive, productive force • Respond to on-the-job conflicts quickly and effectively • Resolve conflicts positively using proven principled negotiation techniques. • Understand the differences between structural (organizational) and interpersonal conflict • Separate people from issues and focus on interests, not positions • Get beyond immediate tensions and disagreements to the root causes of any interpersonal conflict • Apply five surefire conflict-resolution approaches: avoiding, accommodating, compromising, forcing, and collaborating • Adopt best practices for implementing alternative dispute resolution techniques • Develop strategies for dealing with conflict resolution in electronic communication • Follow guidelines for when to consult with HR about a conflict-resolution situation. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Managing Conflict
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Author : Stacey Edmonson
language : en
Publisher: Routledge
Release Date : 2013-10-31
Managing Conflict written by Stacey Edmonson and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-31 with Education categories.
This book offers 50 easy-to-read strategies for managing conflicts in your school involving students, parents, and teachers. Individually, these strategies provide specific insights into conflict resolution, reduction, and management. As a whole, the 50 strategies provide a comprehensive method to lead constructive change in your school. With quotes, examples, and reflection questions, this book offers ideas that help you lead with confidence.
Hbr Guide To Dealing With Conflict Hbr Guide Series
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Author : Amy Gallo
language : en
Publisher: Harvard Business Review Press
Release Date : 2017-03-14
Hbr Guide To Dealing With Conflict Hbr Guide Series written by Amy Gallo and has been published by Harvard Business Review Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-14 with Business & Economics categories.
While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Every day we navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos. Sure, we share the same overarching goals as our colleagues, but we don't always agree on how to achieve them. We work differently. We rub each other the wrong way. We jockey for position. How can you deal with conflict at work in a way that is both professional and productive—where it improves both your work and your relationships? You start by understanding whether you generally seek or avoid conflict, identifying the most frequent reasons for disagreement, and knowing what approaches work for what scenarios. Then, if you decide to address a particular conflict, you use that information to plan and conduct a productive conversation. The HBR Guide to Dealing with Conflict will give you the advice you need to: Understand the most common sources of conflict Explore your options for addressing a disagreement Recognize whether you—and your counterpart—typically seek or avoid conflict Prepare for and engage in a difficult conversation Manage your and your counterpart's emotions Develop a resolution together Know when to walk away Arm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.
How To Manage Conflicts
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Author : Caden Burke
language : en
Publisher: Independently Published
Release Date : 2021-02-25
How To Manage Conflicts written by Caden Burke and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-02-25 with categories.
Are you struggling to get those involved in conflicts to sit down and listen? Do you feel like every time you try to resolve a conflict; it just makes it worse? "How to Manage Conflicts" is a great guide to help you make a move from putting band-aids on problems to finding real resolutions. Resolving conflicts can be challenging. However, you can arm yourself with these 7 easy steps that will help you craft communication skills and learn the process to do more than just manage conflicts, but also to help to prevent them.As a person who is distressed by communicating a message or tasks, you have to gain the buy-in of the other party and get both parties to listen to each other. As a person who is resolving conflict, you have to be able to assess the situation and not form a judgment in one way or another. The guidance you can gain from within these chapters will help you to grow as a communicator, but also as a person. As you progress on your journey to master your conflict management skills, you will learn many tips and tricks that can help you achieve your goals.YOU WILL LEARN: - Why it is important to manage conflicts.- Why respect is important in conflict management.- How to recognize potential conflicts.- Why it is important to change the atmosphere.- Understanding different points of view.- Tips for recognizing different perspectives.- Skills for developing solutions.- How to implement actions plans.- Why following up is necessary.- And much more.To help you in becoming an effective manager of conflicts, this guide goes through many actionable examples and strategies. As you press yourself to grow, you will find that there are so many experiences you have already had that will help formulate your ability to be successful as a communicator. It's time to take the plunge and grow!
Managing Conflict At Work
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Author : Clive Johnson
language : en
Publisher: Kogan Page Publishers
Release Date : 2010-09-03
Managing Conflict At Work written by Clive Johnson and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-09-03 with Business & Economics categories.
Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces. Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint. Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts, Managing Conflict at Work provides practical support to ensure that your company prevents disputes and stays within the law. The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.
Confronting Conflict
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Author : Friedrich Glasl
language : en
Publisher:
Release Date : 1999
Confronting Conflict written by Friedrich Glasl and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Confronting Conflict will be useful for managers, facilitators, management lecturers and professionals such as teachers and community workers, mediators and workers in dispute resolution
How To Manage Conflict In The Organization
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Author : Gregg Lee Carter
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2006
How To Manage Conflict In The Organization written by Gregg Lee Carter and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
Managing Conflict In Organizations
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Author : M. Afzalur Rahim
language : en
Publisher: Praeger Publishers
Release Date : 1986
Managing Conflict In Organizations written by M. Afzalur Rahim and has been published by Praeger Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 1986 with Business & Economics categories.
Managing Conflict And Negotiation
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Author : B. D. Singh
language : en
Publisher: Excel Books India
Release Date : 2008-12
Managing Conflict And Negotiation written by B. D. Singh and has been published by Excel Books India this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-12 with Conflict management categories.
Conflict is something inevitable. It is an integral part of our lives. Normally we work in groups and while working, we relate with our superiors, peers and juniors. While relating, more often than not, conflicting situations arise which take toll on our precious time and energy. Therefore, understanding and management of conflict become very important. This book deals with different conceptual aspects of conflict and its effective management. The most popular and effective style of resolving conflict is through dialogue, which is popularly known as negotiation. Through negotiation people deal with differences, which they do, consciously or unconsciously, throughout their lives. The part of the book dealing with negotiation takes care of the details about different aspects of negotiation – strategies, preparation, processes and multicultural and ethical dimensions related to it. The book contains live cases, which will provide useful insight on the theoretical and conceptual aspects to the students. The book will go a long way in meeting with the requirements of the management students by providing consolidated material on the subject.