Hospitality Services
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Management Of Tourism And Hospitality Services
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Author : Rebecca Dei Mensah
language : en
Publisher: Xlibris Corporation
Release Date : 2013-09-30
Management Of Tourism And Hospitality Services written by Rebecca Dei Mensah and has been published by Xlibris Corporation this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-09-30 with Business & Economics categories.
What standards should tourism and hospitality practitioners adhere to? What goes into designing and delivering quality tourism and hospitality services? What management functions are necessary for the maintenance of high service standards? What critical issues confront the tourism industry today? The answers to these questions have been adequately addressed by this book which is indispensable to both students and practitioners of hospitality and tourism. This book provides insights into different segments of the tourism and hospitality industry, management functions, design and delivery of tourism and hospitality services as well as critical issues such as service quality and technological applications.
Franchising Hospitality Services
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Author : Conrad Lashley
language : en
Publisher: Routledge
Release Date : 2007-06-07
Franchising Hospitality Services written by Conrad Lashley and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-07 with Business & Economics categories.
'Franchising in the Hospitality Industry' provides an overview of the issues, debates and challenges associated with business franchising. In two parts, this text firstly looks at the issues from both an academic and practitioner perspective. The second part looks more closely at service sector groups in the hospitality industry, such as hotels, leisure and catering using national and international examples and illustrations. These demonstrate how the theories and debates discussed in the first part, are tackled in real life situations. Examples used are from well known companies such as McDonalds, Baskin Robbins, Burger King, Choice Hotels, Holiday Inn, Domino Pizza, Pierre Victoire amongst others.
Improving Tourism And Hospitality Services
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Author :
language : en
Publisher: CABI
Release Date : 2004
Improving Tourism And Hospitality Services written by and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.
Consumer satisfaction is a key issue for all those involved in tourism and hospitality services. Through a multitude of case studies this book explores the challenges of managing tourism and hospitality businesses in order to produce maximum customer satisfaction. It outlines the various frameworks available for the study of tourist satisfaction, before examining service delivery systems and definitions of quality. It then discusses the role that marketing can play in tourism and hospitality services, and the ways in which hospitality and tourism services can be improved. The book contains examples of customer dissatisfaction, and examples of organisations that have succeeded in providing profitable services with high levels of customer loyalty.
Hospitality Services
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Author : Johnny Sue Reynolds
language : en
Publisher: Goodheart-Wilcox Publisher
Release Date : 2013-05-16
Hospitality Services written by Johnny Sue Reynolds and has been published by Goodheart-Wilcox Publisher this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-05-16 with Hospitality industry categories.
Resource added for the Hospitality Management program 311093 and Business Management - Hotel & Restaurant Emphasis 101023-H.
Hospitality Services
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Author : Johnny Sue Reynolds Ph. D.
language : en
Publisher: Goodheart-Wilcox Publisher
Release Date : 2016-06-14
Hospitality Services written by Johnny Sue Reynolds Ph. D. and has been published by Goodheart-Wilcox Publisher this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-14 with Business & Economics categories.
"Food, lodging, travel, tourism, recreation."
Service Quality Management In Hospitality Tourism And Leisure
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Author : Connie Mok
language : en
Publisher: Routledge
Release Date : 2013-01-11
Service Quality Management In Hospitality Tourism And Leisure written by Connie Mok and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-11 with Business & Economics categories.
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business world. This essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.
Hospitality Services
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Author : Johnny Sue Reynolds
language : en
Publisher: Goodheart-Willcox Pub
Release Date : 2004-01-01
Hospitality Services written by Johnny Sue Reynolds and has been published by Goodheart-Willcox Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-01-01 with Business & Economics categories.
- Clear, well-organized presentation of a complex and diverse industry. - Profiles of fascinating and inspiring industry leaders. - Supplements provide worksheets and strategies to reinforce learning.
Hospitality Services
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Author : Johnny Sue Reynolds
language : en
Publisher: Goodheart-Wilcox Publisher
Release Date : 2010
Hospitality Services written by Johnny Sue Reynolds and has been published by Goodheart-Wilcox Publisher this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with Hospitality industry categories.
Introduce your students to the world of hospitality! Hospitality Services: Food & Lodging presents an overview of the hospitality industry. The text concentrates on the various roles and responsibilities of workers in restaurants and hotels. The basics of management and the business side of hospitality are also covered. Chapters on career assessment guide students through the steps of the job search and emphasize the skills needed for success.
Services Management
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Author : Jay Kandampully
language : en
Publisher: Prentice Hall
Release Date : 2007
Services Management written by Jay Kandampully and has been published by Prentice Hall this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
Services Management: The New Paradigm in Hospitality challenges managers in the hospitality industry and students of hospitality management to perceive hospitality management not as managing and selling of goods but instead as managing and selling services and personal experiences. Central to this book is the theme of creating and maintaining long-term loyal relationships with customers and, in general, understanding that personal relationships are at the heart of hospitality service.
Managing Tourism And Hospitality Services
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Author : B. Prideaux
language : en
Publisher: CABI
Release Date : 2006-09-14
Managing Tourism And Hospitality Services written by B. Prideaux and has been published by CABI this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-14 with Hospitality industry categories.
The aim of this book is to enhance theoretical and practical understanding of quality management in tourism and hospitality. It provides a benchmark of current knowledge, and examines the range of research methods being applied to further develop tourism and hospitality service management research. It is hoped that this book will stimulate new research questions by highlighting tensions and challenges in the area.