Hosted Telecom Call Center Services
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Hosted Telecom Call Center Services
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Author : Josee G. m. l. Berg
language : nl
Publisher: Lulu.com
Release Date : 2007-01-01
Hosted Telecom Call Center Services written by Josee G. m. l. Berg and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-01-01 with Business & Economics categories.
(in revisie - nieuwe versie verwacht begin 2011) - Dit boek wil een basis verschaffen aan al diegenen die wel eens hebben gehoord van Hosted Telecom/Call Center Services, maar nog weinig weten over deze nog relatief onbekende discipline speciaal in een call center omgeving. Hosted services kunnen een tijd- en geldbesparende oplossing leveren. Supervisors en managers kunnen zo meer aandacht geven aan waar het in een call center om draait: klant(vriendelijkheid) en optimalisatie van de skills van de agents. Betere productiviteit en hogere kwaliteit zijn het gevolg. Wat komt er allemaal bij kijken om dergelijke services aan te bieden? Waar bevinden de servers zich? Hoe zet je een campagne op? Wat is een script? Kortom: achtergrond informatie voor supervisors, agents en managers in call centers en voor iedereen die meer wil weten over deze zaken. Niet wachten op de revisie? Gelijk meer info over inbound en outbound mogelijkheden? www.octopustele.com en www.i-comprovider.nl
Embracing Your Accessibility
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Author : JosTe Berg
language : en
Publisher: Lulu.com
Release Date : 2007-02-01
Embracing Your Accessibility written by JosTe Berg and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-02-01 with Business & Economics categories.
This book starts with information on Hosted Telecom/Call Center Services, because we'd like to introduce customer care companies to this relatively unknown discipline, which may provide huge time and money saving options in a call center environment. The applications are easier to use, which frees up time which supervisors and managers may use to address matters which should be their core business: training their agents in customer friendliness and optimizing agents' skills. The book further deals with communicative AND commercial skills, telesales, the sales process, call center operations, mystery calls, and enhancement of the self-image which makes for better performances.
Telecom Management For Call Centers
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Author : Luiz Augusto de Carvalho
language : en
Publisher: iUniverse
Release Date : 2011-11-02
Telecom Management For Call Centers written by Luiz Augusto de Carvalho and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-02 with Business & Economics categories.
Telecom Management for Call Centers offers a practical guide to addressing the most common issues faced by telecom management in large call-centers. This handbook was written primarily for the telecom manager; the techniques described here are practical and easily applicable, focusing on the issues the telecom manager faces in his or her daily operational work. The lessons learned by the professionals in this growing field are not often documented and shared. This guide provides documentation of this practical knowledge in a single volume, presented by telecom professionals Luiz Augusto de Carvalho and Olavo Alves Jr. It offers a general view of how telecom infrastructures in large call-centers should be planned, priced, negotiated and managed. It examines call-center operations and provides guidelines for cost management; traffic management; call-center infrastructure; transport networks; GSM gateways deployment; billing systems and auditing; dialer deployment. Carvalho and Alves also explore how to do the necessary calculations, prepare and use traffic matrixes, and map and analyze call-center traffic, including relevant case studies for all issues. Put your call center on the path to success using the advice and methods offered in Telecom Management for Call Centers.
Omarming Van Uw Bereikbaarheid
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Author : Josée G. M. L. Berg
language : nl
Publisher: Lulu.com
Release Date : 2010-02-22
Omarming Van Uw Bereikbaarheid written by Josée G. M. L. Berg and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-02-22 with Business & Economics categories.
Dit boek begint met informatie over Hosted Telecom en Call Center Services, omdat deze discipline relatief nieuw en onbekend is, terwijl er toch een hoop tijd en (dus) geld mee bespaard kan worden in call centers. Niet alleen aan de technische kant, maar ook door supervisors en managers die veel meer gelegenheid krijgen om dat te doen waar ze eigenlijk voor zijn: zorgen dat de bellers zo optimaal en klantvriendelijk mogelijk te woord worden gestaan. Daarnaast geeft dit boek tips betreffende communicatieve en commerciele vaardigheden, telesales, het sales proces, call center operations, mystery calls, en verhoging van het zelfbeeld dat zorgt voor betere prestaties.
Voip And Enhanced Ip Communications Services
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Author : International Engineering Consortium
language : en
Publisher: Intl. Engineering Consortiu
Release Date : 2005-09
Voip And Enhanced Ip Communications Services written by International Engineering Consortium and has been published by Intl. Engineering Consortiu this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-09 with categories.
Focusing on the current forward momentum of IP applications and services, this practical resource offers a varied range of perspectives on the current status and future directions of IP communications.
Call Center Operations
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Author : Charles E. Day
language : en
Publisher: McGraw Hill Professional
Release Date : 2000
Call Center Operations written by Charles E. Day and has been published by McGraw Hill Professional this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
Annotation Optimize call center technologies and boost your bottom line. Open up new sales opportunities and improve customer service with today's newest teleservice technologies! "Call Center Operations: Profiting from Teleservices, by Charles E. Day, puts at your fingertips everything you need to understand computer telephony integration ... assess available methodologies ... and pick the ones right for your business needs. This hands-on guide covers all the angles: management and marketing issues such as business-to-business and business-to-consumer campaigns, facility and people resources, and call center organization; network architectures, including ISDN; PBX/ACD functionality; local, long distance and cable providers; and more; automatic and predictive dialing ... client server technology ... GUIs and legacy hosts; call center software packages and systems; workload management, forecasting and staff schedule modeling and much, much more!
The Call Center Dictionary
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Author : Madeline Bodin
language : en
Publisher: CRC Press
Release Date : 2002-01-03
The Call Center Dictionary written by Madeline Bodin and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-03 with Technology & Engineering categories.
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,
Callcenter Management By The Numbers
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Author : Jon Anton
language : en
Publisher: Purdue University Press
Release Date : 1997
Callcenter Management By The Numbers written by Jon Anton and has been published by Purdue University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Call centers categories.
Annotation With the emergence of the callcenter as a mission-critical part of the corporate customer service strategy, management of the callcenter has moved from a reactive "fire-fighting" style to a more proactive tactical style of professional management. Measurements drive behavior, and "you get what you measure and reward." The primary purpose of this book is to provide new professional callcenter managers with a methodology for "managing their callcenter by the numbers."
Developments In The Call Centre Industry
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Author : Julia Connell
language : en
Publisher: Routledge
Release Date : 2006-09-27
Developments In The Call Centre Industry written by Julia Connell and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-09-27 with Business & Economics categories.
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Computerworld
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Author :
language : en
Publisher:
Release Date : 2006-05-08
Computerworld written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-05-08 with categories.
For more than 40 years, Computerworld has been the leading source of technology news and information for IT influencers worldwide. Computerworld's award-winning Web site (Computerworld.com), twice-monthly publication, focused conference series and custom research form the hub of the world's largest global IT media network.