Hotel Guest
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Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression
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Author : Adam Hamadache
language : en
Publisher: Rethink Press Limited
Release Date : 2013-08
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression written by Adam Hamadache and has been published by Rethink Press Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08 with Hospitality industry categories.
Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
Simple Ways To Enhance Hotel Guest Experience
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Author : Riddhi Maniar
language : en
Publisher: Riddhi Maniar
Release Date :
Simple Ways To Enhance Hotel Guest Experience written by Riddhi Maniar and has been published by Riddhi Maniar this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
This e-book will help you discover how you can get higher returns on the experience you create for your hotel guests at every stage of the guest lifecycle.
Hotel Guest Register
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Author : Sunnyside Hotel
language : en
Publisher:
Release Date : 1884
Hotel Guest Register written by Sunnyside Hotel and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1884 with Hotels categories.
Profitable Hotel Guest Management The Factors Involved In And The Importance Of Following A Guest Relationship Approach In The Irish Luxury Hotel Sector
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Author : Malte Kempen
language : en
Publisher: Bachelor + Master Publication
Release Date : 2012-07-02
Profitable Hotel Guest Management The Factors Involved In And The Importance Of Following A Guest Relationship Approach In The Irish Luxury Hotel Sector written by Malte Kempen and has been published by Bachelor + Master Publication this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-02 with Travel categories.
Inhaltsangabe:Introduction: Most literature on marketing contains an exhaustive discussion on the topic of relationship marketing and this concept is now well understood by every marketer. However, valuing customer relationships is usually viewed more vaguely as being a general, desirable and virtuous factor. Like many fields in marketing, there has been a failure to justify adopting such an approach based also on its inherent financial control measures. In this increasingly globalised marketplace (the hospitality sector), it can strike as odd that scholars and researchers have overlooked the differences in CRM handling that exist among different cultures. The aim of this dissertation is to make a contribution to closing the gap between marketing and management perspectives in terms of customer profitability, especially in the luxury hotel sector with regard to their international customer/guest base. The gap is to identify by the management and accounting which customers are profitable and to translate these insights into marketing activities. Companies can control their customer relationships and make sophisticated decisions about which customer relationships should be finished and which are worth retaining, a practice known as Customer Equity. The objectives of this work include: - Identify how investment in customer retention create a Return on Investment. - Allocating marketing spending ratios for long-term profitability. - Identify the methods that managers can use to create customer loyalty. - Explain the links between customer loyalty, customer equity and relationship marketing. - Estimate the role of quality factors within service delivery and after-sales service as above and how they affect customer retention. - Identify the effect of after-sales service as above quality on customers expectations and its impact on customer satisfaction. CRM outline is seen by some as an extended database containing useful information about customers that could be used to help extend sales, while others see it as a tool specifically designed for use on a (one-to-one) basis with each of their customers (Peppers and Rogers, 1999). To implement CRM successfully the TQM, HRM and IT management need to ensure organisational alignment (Reinartz et al., 2004). Building on this statement, Buttle (2004) spells out that: CRM needs to be established in three layers: companywide, factional and customer facing . Inhaltsverzeichnis:Table of Contents: i.able [...]
Hotel Visitor S Comments
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Author : Dani Williams
language : en
Publisher:
Release Date : 2019-09-28
Hotel Visitor S Comments written by Dani Williams and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-28 with categories.
Have your guest sign this beautiful hotel guest comments book so they can record their precious memories and recommendations for you future guest. Why not put this beautiful guest book somewhere in their room where it will catch their eye and help build a collection of messages from other guests that can be shared. There is a place for the date, their name and where they are from. They can also record their favorite or the best places to visit or eat. Their feedback can be shared on your Facebook page or Trip Advisor. There is also a place for them to comment about all your services, including the food, and their room. This Hotel Visitor's Comments Guest Book Has: 100 Total Pages 8 x 10 Page Size Matte Finish
Hotel Guest Book
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Author : Journals for All Staff
language : en
Publisher:
Release Date : 2017-06-02
Hotel Guest Book written by Journals for All Staff and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-02 with categories.
Blank Hotel Reservation Log Get Your Copy Today! Large Size 8.5 inches by 11 inches Enough space for writing Include sections for: Date Room Number Room Type Guest Name Address Phone Number Check In Date Number of Nights Check Out Date Expected Number of Persons Room Price Buy One Today and have a record of your hotel reservations
Create Impeccable Hotel Customer Service
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Author : Shawn Haffling
language : en
Publisher:
Release Date : 2021-05-12
Create Impeccable Hotel Customer Service written by Shawn Haffling and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-12 with categories.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES' MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Hotel Visitor S Comments Guest Book
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Author : Thomas Studios
language : en
Publisher:
Release Date : 2019-09-27
Hotel Visitor S Comments Guest Book written by Thomas Studios and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-27 with categories.
Have your guest sign this beautiful hotel visitor's comments guest book so they can record their precious memories and recommendations for you future guest. Why not put this beautiful guest book somewhere in their room where it will catch their eye and help build a collection of messages from other guests that can be shared. There is a place for the date, their name and where they are from. They can also record their favorite or the best places to visit or eat. Their feedback can be shared on your Facebook page or Trip Advisor. There is also a place for them to comment about all your services, including the food, and their room. This Vacationer's Log Book Has: 100 Total Pages 8 x 10 Page Size Matte Finish
Hotel Reservation Log Book
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Author : Rogue Plus Publishing
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2018-06-06
Hotel Reservation Log Book written by Rogue Plus Publishing and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-06 with categories.
HOTEL RESERVATION LOG BOOK Need help with organizing your reservations? Our top-quality books can help you keep track of reservations for your hotel ensuring a smooth operation. Each of our book is designed to be: USEFUL. This Hotel Reservation Log Book allows you to record details such as guest name, date, room number, room type, address, phone number, check-in date, number of nights, check out date, expected number of persons, room price and other notes in a sturdy and well-customized logbook designed for hotels. EASY TO USE & CONVENIENT. What's more convenient than using a pen and paper? No batteries, no log in and no password needed. This record notebook is very important as the details are confidential that is why it should be written and kept in one place. This is a must-have and suitable log book for hotels. BUILT TO LAST. The binding is durable so the pages will remain secured and will not break loose. We make sure our notebooks are reliable and good quality for several months of use. WELL-CRAFTED INTERIOR- We only used thick, white paper to avoid ink bleed-through. The columns are clearly marked to make it easy to fill out and to cross reference. PERFECT SIZE- With its 21.59 x 27.94 cm (8.5" x 11") dimensions, it offers ample space for you to record important reservation details. COOL COVERS!- To top it all, we have an array of cover designs for you to choose from. The beautiful cover and attractive modern design is guaranteed to impress all of your guests.Get inspired by our collection of truly creative book covers. We stand to present good quality log books to cater you the best writing experience with our collection of notebooks. With this Hotel Reservation Log Book, you can now write in a classy and sturdy notebook for all your hotel reservations. Don't miss this copy, get one now!
Hotel Reservation Log Book
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Author : Rogue Plus Publishing
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2018-06-07
Hotel Reservation Log Book written by Rogue Plus Publishing and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-07 with categories.
HOTEL RESERVATION LOG BOOK Need help with organizing your reservations? Our top-quality books can help you keep track of reservations for your hotel ensuring a smooth operation. Each of our book is designed to be: USEFUL. This Hotel Reservation Log Book allows you to record details such as guest name, date, room number, room type, address, phone number, check-in date, number of nights, check out date, expected number of persons, room price and other notes in a sturdy and well-customized logbook designed for hotels. EASY TO USE & CONVENIENT. What's more convenient than using a pen and paper? No batteries, no log in and no password needed. This record notebook is very important as the details are confidential that is why it should be written and kept in one place. This is a must-have and suitable log book for hotels. BUILT TO LAST. The binding is durable so the pages will remain secured and will not break loose. We make sure our notebooks are reliable and good quality for several months of use. WELL-CRAFTED INTERIOR- We only used thick, white paper to avoid ink bleed-through. The columns are clearly marked to make it easy to fill out and to cross reference. PERFECT SIZE- With its 21.59 x 27.94 cm (8.5" x 11") dimensions, it offers ample space for you to record important reservation details. COOL COVERS!- To top it all, we have an array of cover designs for you to choose from. The beautiful cover and attractive modern design is guaranteed to impress all of your guests.Get inspired by our collection of truly creative book covers. We stand to present good quality log books to cater you the best writing experience with our collection of notebooks. With this Hotel Reservation Log Book, you can now write in a classy and sturdy notebook for all your hotel reservations. Don't miss this copy, get one now!