Simple Ways To Enhance Hotel Guest Experience
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Simple Ways To Enhance Hotel Guest Experience
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Author : Riddhi Maniar
language : en
Publisher: Riddhi Maniar
Release Date :
Simple Ways To Enhance Hotel Guest Experience written by Riddhi Maniar and has been published by Riddhi Maniar this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
This e-book will help you discover how you can get higher returns on the experience you create for your hotel guests at every stage of the guest lifecycle.
Managing The Guest Experience In Hospitality
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Author : Robert Clayton Ford
language : en
Publisher: Delmar Thomson Learning
Release Date : 2000
Managing The Guest Experience In Hospitality written by Robert Clayton Ford and has been published by Delmar Thomson Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
Describes fourteen principles of successful hospitality management, and discusses their relation to guest experiences at tourism venues, considering issues of strategy, staffing, and systems.
Great Hotel Service
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Author : Orkun Avkan
language : en
Publisher: Independently Published
Release Date : 2019-06-30
Great Hotel Service written by Orkun Avkan and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-30 with categories.
Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression
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Author : Adam Hamadache
language : en
Publisher: Rethink Press Limited
Release Date : 2013-08
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression written by Adam Hamadache and has been published by Rethink Press Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08 with Hospitality industry categories.
Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
Digital Guest Experience
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Author : Björn Radde
language : en
Publisher: tredition
Release Date : 2017-04-06
Digital Guest Experience written by Björn Radde and has been published by tredition this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-06 with Technology & Engineering categories.
The experience of staying at a hotel will continue to radically change in the coming years. The guest is welcomed by robots and bypasses the traditional check-in with their smartphone. Augmented reality and beacons accompany him through the hotel, any missing utensils in room will be produced with a 3D printer. Nanotechnologies and biometric methods will be introduced into the hotel industry, as well as chatbots and holograms. Digital Guest Experience tools are an investment area within the digital value chain that should be reviewed and implemented by the hotel industry. Björn Radde explains how the guest journey has changed and describes the most important digital guest experience instruments for optimizing the hotel's engagement, as well as its impact on guest satisfaction and revenue.
Create Impeccable Hotel Customer Service
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Author : Shawn Haffling
language : en
Publisher:
Release Date : 2021-05-12
Create Impeccable Hotel Customer Service written by Shawn Haffling and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-12 with categories.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES' MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Tips To Improve Service Quality At Your Hotel
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Author : Taylor McLin
language : en
Publisher:
Release Date : 2021-05-12
Tips To Improve Service Quality At Your Hotel written by Taylor McLin and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-12 with categories.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES' MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Create Impeccable Hotel Customer Service
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Author : Taylor Cully
language : en
Publisher: Independently Published
Release Date : 2021-11-29
Create Impeccable Hotel Customer Service written by Taylor Cully and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-29 with categories.
Hotels face rapidly changing guest behaviors, preferences, and expectations. Properties that can deliver a memorable experience through unique amenities, personal touches, and stellar customer service will be rewarded with repeat business, word-of-mouth referrals, and positive reviews on social media. If you're looking for ways to improve hotel guest satisfaction at your property, consider these eight provenWowrategies. Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experdirectlywas... To get it right, it's going to take so much more than good customer service. It'll be the 'little things that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. A MORE remarkable experience that is shared time and time again.
Customer Experience Enhancement
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Author : Oswaldo Simson
language : en
Publisher:
Release Date : 2021-05-17
Customer Experience Enhancement written by Oswaldo Simson and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-17 with categories.
What makes a perfect vacation for you? If you ask this question to a hundred people, you will get a hundred answers. At least. Different people have very different ideas about what it takes to make a perfect holiday. This is one of the main challenges in the hospitality industry. Guests prefer different kinds of experiences, and they also have different requirements when it comes to the quality of the service provided, inclusions and authenticity amongst others. To create memorable guest experiences, as a hospitality professional you need to put yourself in your guests' shoes. Go on a journey with a difference, as you explore what the hotelier in the know does before even meeting their guest, the touchpoints during their guest's stay, and what happens after their guest leaves. This book will give you the tools you need to make this a reality. - Find out what you need to do to ensure your guest's book with you - Work out how much you really know about your guests - Gain insights from esteemed hoteliers on how they make their guest experiences memorable - Get your guests to rave about you - Follow through and implement the top tips to keep your guests coming back The information in this book will set you apart from your competition. It will equip you with all you need to know to ensure you take every one of your guests on a journey they will remember...
The Ultimate Guide To Upselling In Hotels Innovative Sales And Marketing Ideas For Hotels
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Author : Thanh Lamanna
language : en
Publisher:
Release Date : 2021-09-03
The Ultimate Guide To Upselling In Hotels Innovative Sales And Marketing Ideas For Hotels written by Thanh Lamanna and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-09-03 with categories.
Providing your guests with a comfortable place to stay and with an opportunity to get away from it all is one of your most important responsibilities as a hotel operator or manager - but at the end of the day, you are still running a business. In order to improve your hotel business, you need to sell hotel rooms. Your hotel room sales strategies should reflect your commitment to the guest experience while emphasizing the importance of booking as many rooms as possible at any given time. Whether it's the peak season or the off-season, you will want to develop hotel room sales techniques that are designed to increase hotel room sales. This is a collection of thoughts, observations, and experiences about selling hotel rooms. It isn't intended to be a "how-to" guide. Instead, it's a guide to basic things you need to be aware of as a hotelier. It's written from my own experience of getting things wrong, learning, and trying again. I can't offer much help with your hotel operation. But I might be able to help if you or your business suffers from any of the following: *Not enough customers *Customers not paying enough *Late booking customers *The wrong customers *Low margins *Lack of time *Lack of marketing knowledge *Lack of confidence in marketing techniques What you will get from this book is an introduction to the task of marketing your hotel business, together with some ideas about things you can do to tackle the problems listed above. You can even start today. There's a quick start guide at the end. You can start there if you like. You can always dip back into the pages in between to understand more about what you're doing and why.