Great Hotel Service
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Great Hotel Service
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Author : Orkun Avkan
language : en
Publisher: Independently Published
Release Date : 2019-06-30
Great Hotel Service written by Orkun Avkan and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-30 with categories.
Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
How To Get The Best Hotel Rooms And Service
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Author : Bizmove Consumer Center
language : en
Publisher: Independently Published
Release Date : 2019-04-18
How To Get The Best Hotel Rooms And Service written by Bizmove Consumer Center and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-18 with categories.
Here's How to Get the Best Hotel Rooms and Service, Featuring 300 Extremely Effective Tips for Getting the Best Deal on a Hotel Room. If you are interested in getting the best deal on hotel rooms than you need to read this book right now as it may be the most important hotels book you'll read in a long time. Here's just a fraction of what you're going to discover in this book that you simply will not learn anywhere else: * How to best take advantage of the most effective hotel booking techniques - ideas to make any of your hotel visits a success. * The surprising "little-known tricks" that will help you get the most out of staying in a hotel. * How to find low cost yet good hotels; this best kept secret will save you lots of money on hotel bookings. * Do's and don'ts for finding the perfect hotel for a vacation. * How to take your hotel selection methods to the next level; be ready to be surprised when you discover how easy and effective this is. * The simple unvarnished truth about what works and what doesn't work while looking for the best hotel value, this is really crucial! * Hotel research myths you need to avoid at all costs. * Golden rules to help you locate the best hotel for the money; discover simple methods that work perfectly every time. * The vital keys to completing a hotel booking successfully. * How to make sure you come up with the most effective solutions to your hotel booking challenges. * A simple, practical strategy to dramatically cut down hotel costs, but amazingly enough, almost no one understands or uses it. * The top hotel booking mistakes people do - and how to avoid them. * How to put together an effective hotel search routine: the golden rules of good hotel booking practices for the perfect hotel stay. * What nobody ever told you about booking the perfect hotel accommodation; insider secrets of avoiding the most bothersome challenges. * All these and much much more.
Hotel Butlers The Great Service Differentiators
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Author : Steven Ferry
language : en
Publisher:
Release Date : 2009-03-12
Hotel Butlers The Great Service Differentiators written by Steven Ferry and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-12 with Hotel butlers categories.
ASK NOT WHAT THE BUTLER DID, BUT WHAT HE CAN DO FOR YOU We all know the clich from the movies and board games about the butler doing it, but what was it the butler did? In the hotel environment, the butler can be a failed experiment or a service facility that commands high-rack rates and keeps occupancy rates at 100%. Where the butler fails in hotels, it is because he is cast in (frankly) degrading-to-the-profession roles such as "bath butler," "fireplace butler, "technology butler," "baby butler" (who provides rocking chairs and watches children), "dog butler," "ski butler," and "beach butler." The idea being that anything offering superior service in some small area is called a "butler" in an effort to siphon some of the prestige of the profession. At least when the term valet was extended to "dumb valet," that furniture item upon which one lays out clothing for the following day, there was no pretense that this was the real item. Fortunately for the profession, the public were not fooled or taken in by these "dumb butlers" and the practice has faded relatively rapidly-before it could sour the public mind on the concept of butlers in hotels. Fortunately also for the butlers working in top hotels around the world, who do justice to the profession, and the hotel managements who have recognized the value butlers bring to the bottom line and the repute of their establishments. In an industry that is completely premised on the idea of service, and in which service is a key differentiator, it's a no-brainer to institute butler service. Butlers have always represented the pinnacle in service quality. This book will go a long way toward bringing about and keeping on track a butler program. When used in conjunction with standard on-site training, it will cement in place a very successful butler service that will - Allow rack rates to be raised - Create a loyal following of repeat visitors - Enhance word of mouth - Increase new business - Raise service standards throughout the facility. All of which make the investment very sound. If you would like to become a butler in a hospitality setting, or think your hotel, spa, resort or private villa could benefit from an honest-to-goodness butler program, read this book.
The Heart Of Hospitality
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Author : Micah Solomon
language : en
Publisher: SelectBooks, Inc.
Release Date : 2016-10-11
The Heart Of Hospitality written by Micah Solomon and has been published by SelectBooks, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-11 with Business & Economics categories.
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression
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Author : Adam Hamadache
language : en
Publisher: Rethink Press Limited
Release Date : 2013-08
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression written by Adam Hamadache and has been published by Rethink Press Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08 with Hospitality industry categories.
Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
Professional Hotel Management P B
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Author : J M S Negi
language : en
Publisher: S. Chand Publishing
Release Date :
Professional Hotel Management P B written by J M S Negi and has been published by S. Chand Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
This book, an essential text for hospitality management students, examines the relevance and applications of general management theory and principles to hospitality organizations. Using contemporary material and case studies, the book indicates ways in which performance may be improved through better use of human resources. Rigorous academic theory is related to hospitality practice, based on the authors' great knowledge of the hospitality industry. The text takes a vocational basis and the illustration of the theory with the real-life examples of hospitality management in action provides a solid and stimulating introduction to the subject.
How To Run A Great Hotel
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Author : Enda M. Larkin
language : en
Publisher: How to Books
Release Date : 2009
How To Run A Great Hotel written by Enda M. Larkin and has been published by How to Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Hotel management categories.
Hotels.
Great American Hoteliers
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Author : Stanley Turkel
language : en
Publisher: AuthorHouse
Release Date : 2009-09-16
Great American Hoteliers written by Stanley Turkel and has been published by AuthorHouse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-09-16 with Biography & Autobiography categories.
During the thirty years prior to the Civil War, Americans built hotels larger and more ostentatious than any in the rest of the world. These hotels were inextricably intertwined with American culture and customs but were accessible to average citizens. As Jefferson Williamson wrote in "The American Hotel" ( Knopf 1930), hotels were perhaps "the most distinctively American of all our institutions for they were nourished and brought to flower solely in American soil and borrowed practically nothing from abroad". Development of hotels was stimulated by the confluence of travel, tourism and transportation. In 1869, the transcontinental railroad engendered hotels by Henry Flagler, Fred Harvey, George Pullman and Henry Plant. The Lincoln Highway and the Interstate Highway System triggered hotel development by Carl Fisher, Ellsworth Statler, Kemmons Wilson and Howard Johnson. The airplane stimulated Juan Trippe, John Bowman, Conrad Hilton, Ernest Henderson, A.M. Sonnabend and John Hammons.. My research into the lives of these great hoteliers reveals that none of them grew up in the hospitality business but became successful through their intense on-the- job experiences. My investigation has uncovered remarkable and startling true stories about these pioneers, some of whom are well-known and others who are lost in the dustbin of history.
Rooms With A View
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Author : Adrian Mourby
language : en
Publisher: Icon Books
Release Date : 2017-11-02
Rooms With A View written by Adrian Mourby and has been published by Icon Books this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-02 with Travel categories.
Salvador Dalí once asked room service at Le Meurice in Paris to send him up a flock of sheep. When they were brought to his room he pulled out a gun and fired blanks at them. George Bernard Shaw tried to learn the tango at Reid's Palace in Madeira, and the details of India's independence were worked out in the ballroom of the Imperial Hotel, Delhi. The world's grandest hotels have provided glamorous backgrounds for some of the most momentous – and most bizarre – events in history. Adrian Mourby is a distinguished hotel historian and travel journalist – and a lover of great hotels. Here he tells the stories of 50 of the world's most magnificent, among them the Adlon in Berlin, the Hotel de Russie in Rome, the Continental in Saigon, Raffles in Singapore, the Dorchester in London, Pera Palace in Istanbul and New York's Plaza, as well as some lesser known grand hotels like the Bristol in Warsaw, the Londra Palace in Venice and the Midland in Morecambe Bay. All human life is to be found in a great hotel, only in a more entertaining form.
Great Grand Famous Hotels
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Author : Fritz Gubler
language : en
Publisher: Great, Grand & Famous Hotels
Release Date : 2008
Great Grand Famous Hotels written by Fritz Gubler and has been published by Great, Grand & Famous Hotels this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Hotels categories.
This is a book for lovers of remarkable hotels. Whether you are a long-term luxury hotel addict, or just fantasising about a visit to one of the world's great hotels, this book is for you. This book features stories about great, grand and famous hotels sourced from history, legend and the occasional snippet of gossip. Take a peek inside and discover a treasure trove of famous or forgotten anecdotes. See the dramas unfold in lobbies, dining rooms, bars and ballrooms, or behind the closed doors of guest rooms and Presidential Suites. Marvel at those who made these hotels what they are: daring financiers, visionary owners, inventive architects, cutting-edge designers, devoted hoteliers and renowned chefs. Remember the great, grand and famous celebrity guests and meet the new breed of visionaries who are creating the great hotels of the future. Visit historic hotels, including The Ritz, Paris; the Waldorf-Astoria, New York; the Beverly Hills Hotel, Los Angeles; the Savoy, London; the Hassler, Rome; The Peninsula, Hong Kong; Raffles, Singapore; Mena House, Cairo; Taj Lake Palace, Udaipur; Chateau Lake Louise, Alberta; the Cipriani, Danieli and Gritti Palace, Venice; Reid's Palace, Madeira; and the Baur au Lac, Zurich, alongside modern masterpieces such as The Burj al Arab, Icehotel and other futuristic hotels. The book is intended to give the traveller a better understanding of, and greater insight into, the hotels they admire and love. It is also a reference book for the passionate hotel professional and provides knowledge for young hoteliers, helping them to understand the history and the development of their industry. Combining four years of research, assisted by many students in various hotel schools around the world, and with contributions by six travel writers, it is hoped this book will entice more people to seek out the world's great, grand and famous hotels, and to stay in them for an unforgettable experience, not just as a place to spend the night.