Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression
DOWNLOAD
Download Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression
DOWNLOAD
Author : Adam Hamadache
language : en
Publisher: Rethink Press Limited
Release Date : 2013-08
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression written by Adam Hamadache and has been published by Rethink Press Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08 with Hospitality industry categories.
Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
Educational Strategies For The Next Generation Leaders In Hotel Management
DOWNLOAD
Author : Feng, Jiuguang
language : en
Publisher: IGI Global
Release Date : 2015-04-30
Educational Strategies For The Next Generation Leaders In Hotel Management written by Feng, Jiuguang and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-30 with Business & Economics categories.
As the hospitality industry continues to grow, managers and educators are faced with the task of preparing future hospitality professionals for a rewarding but challenging career. Due to the impact of an ever-changing economy on the industry as a whole, the education of hotel managers and professionals has become an increasingly important area of study. Educational Strategies for the Next Generation Leaders in Hotel Management combines practical experience with the effective pedagogical approaches being implemented in higher learning institutions and hospitality programs internationally. Highlighting key issues surrounding the current and future scope of hotel management and the skills and knowledge necessary for career success in the hospitality industry, this publication is an essential reference source for hospitality managers, educators, and students interested in the future of the industry and the best practices for hospitality education. This publication features timely, research-based chapters and analysis relevant to topics in the hospitality industry including, but not limited to, craft-based learning, e-learning, higher education, hospitality management, human resources, opening delays, professional development, six sigma, women in global leadership, and work integrated learning.
Guest Experience A Effetto Wow Nel Mercato Extralberghiero Stupisci Piacevolmente I Tuoi Ospiti Li Renderai Impazienti Di Raccontare La Loro Esperienza Premiarla Con 5 Stelle E Tornare
DOWNLOAD
Author : Patrizia Menchiari
language : it
Publisher: Dario Flaccovio Editore
Release Date : 2024-03-21T00:00:00+01:00
Guest Experience A Effetto Wow Nel Mercato Extralberghiero Stupisci Piacevolmente I Tuoi Ospiti Li Renderai Impazienti Di Raccontare La Loro Esperienza Premiarla Con 5 Stelle E Tornare written by Patrizia Menchiari and has been published by Dario Flaccovio Editore this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-21T00:00:00+01:00 with Travel categories.
Fidelizzazione, differenziazione, reputazione, prezzi premium, meno costi di acquisizione e più guadagni: ecco alcune delle soddisfazioni raccolte dagli host capaci di offrire più di un semplice soggiorno: un'esperienza memorabile. Ma cosa fa esclamare “WOW!” ai clienti? Come si ottengono recensioni a 5 stelle e il tutto esaurito? Qual è l’approccio giusto per fare innamorare gli ospiti, prevenire qualsiasi reclamo e lasciare un ricordo indimenticabile? Questo manuale ti aiuta a progettare una guest experience che i clienti saranno ansiosi di raccontare. È la guida perfetta per te che desideri capire come creare connessioni autentiche e durature, comunicare in modo impeccabile e utilizzare in modo smart nuovi strumenti come WhatsApp e l'intelligenza artificiale. Il testo è ricco di casi di successo e corredato da un'utile check list che ti guiderà a reimpostare la tua strategia di relazione prima, durante e dopo il soggiorno.
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression
DOWNLOAD
Author : Adam Hamadache
language : en
Publisher: Rethink Press Limited
Release Date : 2013-08
Give Your Guest A Wow 21 Ways To Create Impeccable Hotel Customer Service That Leaves A Lasting Impression written by Adam Hamadache and has been published by Rethink Press Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08 with Hospitality industry categories.
Imagine that every hotel guest you serve walked out the door and told just five people how amazing their experience was... To get it right, it's going to take so much more than good customer service. It'll be the 'little things' that count, those WOW Moments that create an experience for the guest they haven't had anywhere else and are left feeling compelled to share with their nearest and dearest. Give Your Guest A WOW! presents 21 WOW Moments to help your hotel achieve the 'FOUR MORES': MORE repeat and referral bookings (coming to you direct). MORE positive reviews on Trip Advisor. MORE spend during the guests' stay. MORE remarkable experience that is shared time and time again. Adam Hamadache will help you to add a WOW Moment to every stage of your guest's experience, ensuring that you and your guests sleep a little easier. Adam Hamadache is the founder of hotel training company The Wow Guest Group and PMPM Hotel Marketing. Since 2008 Adam has held contracts with over 600 hotels including the likes of Marriott, Best Western & Hilton. A regular speaker at hotel industry events including The Hotel Summit, The Hospitality Exchange, as well as regular columnist of Hotel Owner Magazine, Adam shares his experience of wowing guests to create and leverage word of mouth marketing that drives more repeat and referral bookings, coming through directly to the hotel. "This book gives a real insight into elevating the guest experience to new levels ... will be of real benefit to those in the hotel industry!" - Janice Gault, CEO, Northern Ireland Hotel Federation
Great Hotel Service
DOWNLOAD
Author : Orkun Avkan
language : en
Publisher: Independently Published
Release Date : 2019-06-30
Great Hotel Service written by Orkun Avkan and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-06-30 with categories.
Great Hotel Service outlines proven principles and processes for helping your hotel focus on satisfying your customers. Orkun Avkan's book provides tips and rules in a variety of service topics. One hundred one practical ways in the book will not only motivate you but create a culture to solve problems proactively and deliver exceptional customer service.
Customer Service In The Hospitality Industry
DOWNLOAD
Author : Elizabeth Jimenez
language : en
Publisher: Independently Published
Release Date : 2023-08-14
Customer Service In The Hospitality Industry written by Elizabeth Jimenez and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-08-14 with categories.
Discover the art of exceptional customer service in the hospitality industry. This guide explores the importance of personalized guest experiences, the role of technology in enhancing service delivery, and strategies for handling challenging situations with finesse. From welcoming guests with warmth to implementing continuous improvement strategies, learn how to create unforgettable moments that leave a lasting impression. Elevate your hospitality business by prioritizing guest satisfaction and building a culture of excellence. Start your journey towards success through excellent customer service today.
How To Wow
DOWNLOAD
Author : Bentley Williams
language : en
Publisher: Bentley Williams
Release Date : 2009-01-01
How To Wow written by Bentley Williams and has been published by Bentley Williams this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-01-01 with Business & Economics categories.
To stand out in today's marketplace, we must be customer crazy. It's really about treating each customer as a special individual with his very own wants and needs. Today's customer is exposed daily to numerous choices. What would make him do business with you? What would make him buy or decide to buy more, eat at your restaurant again or decide to sign the contract with you? Well, it's down to simply treating him as a fellow human being with feelings and making a connection at an even deeper level than just mere speed and efficiency. What you hold in your hands is an interactive and practical toolkit that has 21 ways you can WOW! your customers to make that connection with his Head and Heart. Each chapter is dedicated to one way you can connect with your customer. Grab your pen and fill in the Action Plan found at the end of each chapter and back of the book. Take action on each of these practical tips and draw your customers to you. They'll love doing business with you and tell others about you! Start acting now and watch your business grow.
Ask A Manager
DOWNLOAD
Author : Alison Green
language : en
Publisher: Hachette UK
Release Date : 2018-05-01
Ask A Manager written by Alison Green and has been published by Hachette UK this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-05-01 with Business & Economics categories.
'I'm a HUGE fan of Alison Green's "Ask a Manager" column. This book is even better' Robert Sutton, author of The No Asshole Rule and The Asshole Survival Guide 'Ask A Manager is the book I wish I'd had in my desk drawer when I was starting out (or even, let's be honest, fifteen years in)' - Sarah Knight, New York Times bestselling author of The Life-Changing Magic of Not Giving a F*ck A witty, practical guide to navigating 200 difficult professional conversations Ten years as a workplace advice columnist has taught Alison Green that people avoid awkward conversations in the office because they don't know what to say. Thankfully, Alison does. In this incredibly helpful book, she takes on the tough discussions you may need to have during your career. You'll learn what to say when: · colleagues push their work on you - then take credit for it · you accidentally trash-talk someone in an email and hit 'reply all' · you're being micromanaged - or not being managed at all · your boss seems unhappy with your work · you got too drunk at the Christmas party With sharp, sage advice and candid letters from real-life readers, Ask a Manager will help you successfully navigate the stormy seas of office life.
New York Magazine
DOWNLOAD
Author :
language : en
Publisher:
Release Date : 1985-04-08
New York Magazine written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1985-04-08 with categories.
New York magazine was born in 1968 after a run as an insert of the New York Herald Tribune and quickly made a place for itself as the trusted resource for readers across the country. With award-winning writing and photography covering everything from politics and food to theater and fashion, the magazine's consistent mission has been to reflect back to its audience the energy and excitement of the city itself, while celebrating New York as both a place and an idea.
The Heart Of Hospitality
DOWNLOAD
Author : Micah Solomon
language : en
Publisher: SelectBooks, Inc.
Release Date : 2016-10-11
The Heart Of Hospitality written by Micah Solomon and has been published by SelectBooks, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-11 with Business & Economics categories.
Success in today’s rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company’s president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today’s top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today’s new breed of luxury travelers Double-five-star chef and hotelier Patrick O’Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today’s travelers Restaurateur Traci Des Jardins on building a “narcissism-free” hospitality culture Legendary chef Eric Ripert’s principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, “If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you’ll find the secrets here.”