How The Social Security Administration Can Improve Its Service To The Public
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How The Social Security Administration Can Improve Its Service To The Public
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Author : United States. Social Security Advisory Board
language : en
Publisher:
Release Date : 1999
How The Social Security Administration Can Improve Its Service To The Public written by United States. Social Security Advisory Board and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Social security categories.
How The Social Security Administration Can Improve Its Service To The Public
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Author : United States. Social Security Advisory Board
language : en
Publisher:
Release Date : 1999
How The Social Security Administration Can Improve Its Service To The Public written by United States. Social Security Advisory Board and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Social security categories.
Social Security Administration
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Author : Cynthia M. Fagnoni
language : en
Publisher: DIANE Publishing
Release Date : 1998-04
Social Security Administration written by Cynthia M. Fagnoni and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-04 with Political Science categories.
To contact & conduct business with the Social Security Administration (SSA), callers may use a national toll-free 800 number to conduct simple transactions, such as requesting information about SSA programs. Individuals may also call or visit one of SSA's 1300 field offices. In response to growing public preference for using the 800 number & to be consistent with governmentwide performance improvement initiatives, SSA has focused on improving this service. This report examines how well SSA's 800 number provides service to the public & what will ensure that improvements to the service are cost effective.
Social Security Administration Better Planning Needed To Improve Service Delivery
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Author : Barbara D. Bovbjerg
language : en
Publisher: DIANE Publishing
Release Date : 2010-08
Social Security Administration Better Planning Needed To Improve Service Delivery written by Barbara D. Bovbjerg and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-08 with Political Science categories.
Millions of people rely on the services of Social Security Admin. (SSA) field offices. In FY 2009, SSA¿s approx. 1,300 field offices provided service to a record 45.1 million customers. People visit field offices to apply for Social Security cards, apply for retirement and disability benefits, request replacement benefit checks, and a host of other services. Over the last several years, growing workloads have challenged field offices¿ ability to manage work while continuing to deliver quality customer service. This testimony discusses a Jan. 2009 report on SSA field office service delivery challenges, specifically: (1) the state of SSA field office operations; and (2) the status of SSA¿s efforts to develop a plan to address future service delivery challenges.
Understanding Ssi Supplemental Security Income
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Author :
language : en
Publisher: DIANE Publishing
Release Date : 1998-03
Understanding Ssi Supplemental Security Income written by and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998-03 with Social security categories.
This publication informs advocates & others in interested agencies & organizations about supplemental security income (SSI) eligibility requirements & processes. It will assist you in helping people apply for, establish eligibility for, & continue to receive SSI benefits for as long as they remain eligible. This publication can also be used as a training manual & as a reference tool. Discusses those who are blind or disabled, living arrangements, overpayments, the appeals process, application process, eligibility requirements, SSI resources, documents you will need when you apply, work incentives, & much more.
Social Security Administration
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Author : U S Government Accountability Office (G
language : en
Publisher: BiblioGov
Release Date : 2013-06
Social Security Administration written by U S Government Accountability Office (G and has been published by BiblioGov this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06 with categories.
GAO reviewed the Social Security Administration's (SSA) fiscal year 2000 performance report and fiscal year 2002 performance plan to assess SSA's progress in achieving five key outcomes important to the agency's mission. The five key outcomes are (1) providing timely, accurate, and useful information and services to the public; (2) making disability determinations more timely and accurate; (3) reducing long-term disability benefits as people return to the workplace; (4) providing timely information to decisionmakers on program policy issues, such as long-term solvency of trust fund; and (5) reducing waste, fraud, abuse, and error in the Supplemental Security Income program. Although it lowered and met its goal for the volume of 800-number calls processed, SSA did not report on its progress toward improving the accuracy of 800-number service because data were not yet available. SSA's strategy for meeting its fiscal year 2002 goals included training customer staff to be more accurate. However, in its fiscal year 2002 plan, SSA merged two accuracy indicators without sufficient justification, which may affect SSA's ability to monitor and manage performance. Even though SSA lowered the targets for about half of its goals, it still did not meet several of them, including goals for the volume and timeliness of disability hearings. SSA's measures were primarily output-oriented and did not directly convey SSA's progress. SSA's fiscal year 2002 strategies are more results-oriented and include goals and measures that are more clearly linked to its objectives. SSA has not developed performance goals for several indicators, including reductions in the number of disabled Supplemental Security Income beneficiaries receiving cash benefits. The plan should help SSA better track customer satisfaction with its research products. SSA's fiscal year 2002 strategies could be improved by including additional indicators of its antifraud efforts, such as tracing the number of civil and monetary penalties levied.
Social Security And Public Policy
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Author : Eveline Mabel Burns
language : en
Publisher: New York : McGraw-Hill
Release Date : 1956
Social Security And Public Policy written by Eveline Mabel Burns and has been published by New York : McGraw-Hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 1956 with Public welfare categories.
Social Security Administration
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Author : Barbara D. Bovbjerg
language : en
Publisher: DIANE Publishing
Release Date : 2005-12
Social Security Administration written by Barbara D. Bovbjerg and has been published by DIANE Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-12 with Political Science categories.
Each day thousands of people contact the Soc. Sec. Admin. (SSA) to file claims, update records, & request info. from its field offices, website, & nat. toll-free 800 no. Implemented in 1989, SSA's 800-no. has become a principal contact point for millions of individuals seeking agency services. This report reviewed the quality of SSA's 800 no. in terms of caller access & agent accuracy of response & courtesy. SSA should take steps to: increase callers' access to agent services; determine why agents fail to comply with SSA require. when handling calls; & establish uniform procedures for documenting & assessing customers' agent-related complaints. Also includes testimony of Barbara Bovbjerg, Educ., GAO, before the NY State Assembly.
Social Security At The Dawn Of The 21st Century
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Author : Dalmer D. Hoskins
language : en
Publisher: Transaction Publishers
Release Date :
Social Security At The Dawn Of The 21st Century written by Dalmer D. Hoskins and has been published by Transaction Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on with Social Science categories.
Presenting a periodic overview of the most significant developments and trends in the field of social security has become, for the International Social Security Association, a tradition and a firm commitment. Benefiting from the vast quantity of information uniquely available to the ISSA, its triennial review takes stock of the current state of social security world wide and focuses, through expert analyses, on some of the most pressing social security issues. Social Security at the Dawn of the 21st Century, the outcome of the most recent review, is intended to significantly extend the access of an international readership to accurate and up-to-date information and analyses on social security, which has without question developed during the twentieth century into one of the most important publicly financed and administered institutions in modern society. The chapters are grouped into two parts. Part one treats subjects related to policy trends and regional developments, with special emphasis on such important issues as redesigning social security programs, new management practices, and the informal care dilemma. It features major aspects of developments in Asia-Pacific and Latin America. Part two focuses on specific program areas, with special emphasis on problems and reforms in employment policy, pension systems, and public disability schemes. Information is also provided on new approaches to ensuring adequate access to health care and on policies in response to changes in family structures as well as an recent experience with social assistance programs. Dalmer D. Hoskins has held the post of Secretary General of the International Social Security Association (ISSA) since 1990. Before his election to this post, he held positions in the United States Social Security Administration and the Department of Health and Human Services. Donate Dobbernack is currently chief of communications and publications within the International Social Security Association (ISSA). Before assuming responsibilities in this area, she was chief of the technical activities program of the Association, dealing with international enquiries and studies on various aspects of social security and related fields. Christiane Kuptsch is a research officer with the International Social Security Association (ISSA) and the editor of the quarterly publication Trends in Social Security. She is a regular contributor to the Encyclopaedia Britannica on the issue of developments in social protection.
Improving The Social Security Representative Payee Program
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Author : National Research Council
language : en
Publisher: National Academies Press
Release Date : 2007-10-17
Improving The Social Security Representative Payee Program written by National Research Council and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-10-17 with Social Science categories.
More than 7 million recipients of Social Security benefits have a representative payee-a person or an organization-to receive or manage their benefits. These payees manage Old Age, Survivors and Disability Insurance funds for retirees, surviving spouses, children, and the disabled, and they manage Supplemental Security Income payments to disabled, blind, or elderly people with limited income and resources. More than half of the beneficiaries with a representative payee are minor children; the rest are adults, often elderly, whose mental or physical incapacity prevents them from acting on their own behalf, and people who have been deemed incapable under state guardianship laws. The funds are managed through the Representative Payee Program of the Social Security Administration (SSA). The funds total almost $4 billion a month, and there are more than 5.3 million representative payees. In 2004 Congress required the commissioner of the SSA to conduct a one-time survey to determine how payments to individual and organizational representative payees are being managed and used on behalf of the beneficiaries.1 To carry out this work, the SSA requested a study by the National Academies, which appointed the Committee on Social Security Representative Payees. This report is the result of that study. Improving the Social Security Representative Payee Program: Serving Beneficiaries and Minimizing Misuse (1) assesses the extent to which representative payees are not performing their duties in accordance with SSA standards for representative payee conduct, (2) explains whether the representative payment policies are practical and appropriate, (3) identifies the types of representative payees that have the highest risk of misuse of benefits, and (4) finds ways to reduce the risk of misuse of benefits and ways to better protect beneficiaries.