How To Be More In Tune With The Feelings Of Your Customers
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How To Be More In Tune With The Feelings Of Your Customers
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Author : Sam Amoo
language : en
Publisher: Sam Amoo Publishing
Release Date : 2022-11-21
How To Be More In Tune With The Feelings Of Your Customers written by Sam Amoo and has been published by Sam Amoo Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-11-21 with Business & Economics categories.
Emotional Intelligence is a Powerful Tool That Can Help You Get More Customers, Increase Sales, Make Better Decisions and Build Better Relationships - The Simple Techniques for Increasing Sales, Customer Loyalty and Retention. What if you could learn to use your emotions to your advantage? What if you could increase your emotional intelligence so that you could make better decisions and build stronger relationships? If you want to become more successful, happier, healthier, wealthier and more influential, this is the book for you! It’s easy to ignore the needs of your customers, but ignoring their feelings doesn’t work. If you want to truly understand how to be more in tune with the feelings of your customers, then it’s time to look at the science of Emotional Intelligence. One of the biggest challenges that sales teams face in today’s complex, 24/7 world is managing customer expectations. Many companies are turning to emotional intelligence tools to help them become more in tune with their customers and increase the likelihood of customer retention, which is their ultimate sales machine. According to some of the best salespeople in history, the secret to successful ninja selling is knowing what your customer is feeling. The trick to selling like crazy is not necessarily in what you are saying but how you are saying it and the emotion you convey with your words. If you want to be a better salesperson that sell like titans, you need to know how to connect emotionally with your customer. To be able to connect emotionally with your customers is not something that happens overnight. You need to develop emotional intelligence over time through learning experiences. This book will help you understand how you can use your emotions to pitch anything, connect emotionally with your customers and improve your sales like a ninja marketer. In today’s world, we need to understand human emotions. We need to amp it up to connect emotionally with our customers, prospects, employees and other people. And that means tapping into our feelings and understanding their needs. If you want to make your company the most profitable it can be, you need to understand the way your customers think and feel about your brand. You need to know their hopes and dreams and what they’re looking for—and then figure out how to deliver on those expectations in ways that will inspire them to buy more of your product or service. So often, I’ve seen that people have very good business ideas, but when they talk to potential customers about it, they seem to be very disconnected from their customer’s emotions. If you’re not taking the time to listen to what your customers are telling you about their pain points and their needs, you're missing out on one of the biggest opportunities to increase your sales, customer retention, and customer loyalty. But to do that, you need to know what emotions are going on inside your customers. Emotional intelligence—the ability to identify, manage, and communicate the emotions of your customers, employees, and stakeholders—is what differentiates great organizations from average ones. Emotional Intelligence is the Key to Unlocking the Power of Positive Customer Experience. In fact, the best companies are actually measuring their customers' emotional state, and are using that information to make more informed decisions about their products and services. Learn how to use emotional intelligence to increase sales, customer loyalty and retention, and how to make the best impression on customers. This book will change the way you think about marketing like a ninja. Click The Buy Button Now!
Emotional Value
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Author : Janelle Barlow
language : en
Publisher: Berrett-Koehler Publishers
Release Date : 2000-04-01
Emotional Value written by Janelle Barlow and has been published by Berrett-Koehler Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000-04-01 with Business & Economics categories.
Today's consumers demand not only services and products that are of the highest quality, but also positive, memorable experiences. This essential guide shows how organizations can leapfrog their competitors by learning how to add emotional value -the economic value of customers' feelings when they positively experience products and services -to their customers' experiences. Janelle Barlow and Dianna Maul, with more than forty years combined experience in the service industry, detail five practices for adding emotional value to customer and staff experiences.
On Being And Having A Case Manager
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Author : Jeffrey Longhofer
language : en
Publisher: Columbia University Press
Release Date : 2010-04-05
On Being And Having A Case Manager written by Jeffrey Longhofer and has been published by Columbia University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-04-05 with Social Science categories.
On Being and Having a Case Manager stresses the importance of the process of building relationships in helping clients realize independent lives. Based on a two-year study of Marilyn and her case managers, this book emphasizes the intentional exchange of attention and information between case managers, clients, and others within the caring network and clearly outlines a practical method for all service providers, clients, family members, and close friends to follow. Throughout the day, from moment to moment, relationships fluctuate among doing for, doing with, standing by for support, and doing for oneself. By observing Marilyn and her case manager, the authors prove the value of mutually and continuously monitoring these fluctuations within three primary domains-feeling, thinking, and acting-while carrying out daily activities. These findings show that managers are often stuck in doing-for modes of relating. Indeed, this may be one of the factors that contribute most to case manager and client burnout. While some clients with severe and persistent symptoms may, in fact, frequently require others to do-for, some like Marilyn may not require as much. They may need more doing-with and standing-by to encourage mastery and the internalization of confidence.
Applied Helping Skills
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Author : Leah Brew
language : en
Publisher: SAGE Publications
Release Date : 2016-06-23
Applied Helping Skills written by Leah Brew and has been published by SAGE Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-06-23 with Psychology categories.
With its practical, experiential approach, the Second Edition of Applied Helping Skills: Transforming Lives covers the basic skills and core interventions needed to begin seeing clients. By approaching therapy as an art rather than from a prescriptive diagnostic position, this text encourages readers to look at every situation differently and draw from their embedded knowledge to best serve the individuals in their care. Authors Leah Brew and Jeffrey A. Kottler weave humor and passion into their engaging prose, effectively conveying their excitement and satisfaction for doing helping work.
Life Coach Handbook Second Edition
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Author : Kevin William Grant
language : en
Publisher: Kevin William Grant
Release Date : 2022-04-30
Life Coach Handbook Second Edition written by Kevin William Grant and has been published by Kevin William Grant this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-04-30 with Business & Economics categories.
Second Edition This textbook covers the fundamentals of setting up a coaching business. I share tools and techniques that will assist you in launching and running your thriving coaching business. I approach this topic from coaching, psychology, counseling, marketing, and corporate management perspectives. The following foundational coaching resources are covered in this handbook: Context— Background information, research findings, theory, and contextual material that will give you the background you need. Guidelines— Best practices that will streamline your coaching processes and guarantee you deliver high-quality coaching services to your clients. Planning— Critical planning and decision-making techniques to rapidly optimize your coaching business. Records— Best practices for professionally documenting coaching information such as notes, records, intake, agreements, questionnaires, and feedback. Skills— Core coaching skills, techniques, and tips so you can get certified, launch your coaching business, and start immediately. Mental Health— Insights, context, and tools that will ensure you take into account, manage, and appropriately refer clients with mental health issues. Business— Foundational knowledge needed to run your business, manage financials, market your services effectively, create your brand, and build your Internet presence. Exercises— Proven techniques that will generate immediate success by jumpstarting the coaching process with your clients. Forms— Sample forms and business documents you can adapt and tune to your specific coaching practice. Tools— Smart tools that will help pinpoint particular client issues so you can make informed, empathetic, and professional coaching decisions.
Inspire
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Author : Jim Champy
language : en
Publisher: Pearson Education
Release Date : 2009-03-23
Inspire written by Jim Champy and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-03-23 with Business & Economics categories.
8 POWERFUL WAYS TO INSPIRE TODAY’S TOUGH CUSTOMERS IN TOUGH TIMES AND MAKE THEM STICK! “With Jim Champy’s well-proven gift for keen management analysis, today’s essential notions of business transparency, channel and customer alignment, and enduring cultural values become palpable, memorable, and—most important—usable.” Alan Spoon, Managing General Partner, Polaris Venture Partners “If you love the game of business, you’d be hard pressed to find a book with more ‘good moves’ per page than INSPIRE!” Paal Gisholt, President and CEO, SmartPak “Full of insightful ideas, this book is for those who like winning, who embrace innovation, and who wish to transform how they lead. It is not for the defenders of the status quo.” Michael Dowling, President and CEO, North Shore-Long Island Jewish Health System “INSPIRE! provides ‘food for thought’ and insightful guidance for all companies. This is particularly important in today’s economy where even established companies are looking for ways to maintain the growth they have enjoyed in better times.” Chiquita White, Section Head, Product Development, Procter & Gamble Jim Champy revolutionized business with Reengineering the Corporation. Now, in Inspire!, the second book in a series about what’s new and really works in business, he takes on the challenge of inspiring customers–even in tough times. In an era of commoditization and ever less loyal customers, this book shows how to keep customers coming back. Drawing on dozens of original case studies from companies in a variety of industries, new and old, Champy reveals how to define a consistent value proposition your customers will be passionate about–and will stay passionate about. You’ll learn how to engage a new generation of customers who value transparency and authenticity above all...how to reinvigorate your company in the face of brutally tough and creative competition...how to go beyond mere marketing campaigns to lead crusades customers want to join. Once again, Jim Champy has given businesses actionable solutions to one of the most challenging problems they currently face: making customers stick. How to reignite customer loyalty by… • Bringing authenticity to everything you do • Creating new products that reflect the best of what you really are • Delivering new value based on convenience, simplicity, and honesty • Nurturing your mystique • Choosing the right channel partners • Doing well by doing good Want more? Check out the e-book collection, Jim Champy on What's Really Working in Business. This brand new collection contains state-of-the-art business insights from world-renowned expert Jim Champy…now in a convenient e-format, at a great price!
Customers Love Em Or Lose Em
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Author : Vinay Kumar
language : en
Publisher: iUniverse
Release Date : 2011-09-28
Customers Love Em Or Lose Em written by Vinay Kumar and has been published by iUniverse this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-09-28 with Business & Economics categories.
o Do you love your customers? o Do they know it? o Do they love you? One of the biggest reasons businesses lose customers is indifference. Simply put, if you don’t love your customers, somebody else will, earning their business. Without customers, you have no business. When your customers feel loved, they buy more, buy more often, are more loyal, are willing to pay more, and they refer you to others. And you also end up lowering your costs associated with business development. Based on my years of business experience that includes B2B and retail sales, marketing and customer service, I wrote this book to share with you 57 ways you can love your customers, in ways that are truly meaningful and memorable. Applying these will help you strengthen your business relationships and your business, make business more enjoyable, and make you much more money.
Practical Counselling And Helping Skills
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Author : Richard Nelson-Jones
language : en
Publisher: SAGE
Release Date : 2013-11-01
Practical Counselling And Helping Skills written by Richard Nelson-Jones and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-11-01 with Social Science categories.
This sixth edition provides a step-by-step guide to using counselling and helping skills with confidence and proficiency. The author's three-stage model of counselling - relating, understanding and changing - is designed to facilitate developing lifeskills in clients and to help them to change how they feel, think, communicate and act. It includes new chapters on 'Technology mediated counselling and helping', with updated research and references throughout. Using practical activities and case examples, the book takes you beyond the basics to more advanced skills, making it an essential companion for all counselling skills courses. Richard Nelson-Jones has many years' experience as a counsellor, trainer and psychotherapist. His books have helped train thousands of counsellors and helpers worldwide. He is a Fellow of the British and Australian Psychological Societies and of the British Association for Counselling and Psychotherapy.
Communication In Nursing
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Author : Julia Balzer Riley
language : en
Publisher: Elsevier Health Sciences
Release Date : 2015-12-21
Communication In Nursing written by Julia Balzer Riley and has been published by Elsevier Health Sciences this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-21 with categories.
Immerse yourself in the topic of communication in the workplace with an interesting conversation about the communication demands of today s nursing practice! Communication in Nursing, 8th Edition adopts a uniquely practical and personal approach, providing extensive examples, exercises, and techniques that help you understand important concepts and apply communication skills in a variety of clinical settings. With its conversational tone, this relatable text takes you beyond theory to show you how to use communication as a tool to limit stress in your nursing practice. A new "Active Learning" feature that promotes goal-directed reading, and additional QSEN exercises highlight the importance of assertive communication in promoting quality, safe care for clients all in an easy-to-read magazine layout.QSEN preface and exercises stress how communication impacts safety and quality of care."Moments of Connection" boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work.""Reflections on..."" boxes provide thoughtful summary exercises at the end of each chapter that give you a specific task to help you integrate chapter material into the broader scope of nursing practice."Wit & Wisdom" boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes keep your attention by providing moments of relief from serious topics and "a-ha" moments when theory becomes linked to practice.Exercisesthroughout each chapter help you master chapter techniques and strengthen your communication skills.NEW! "Active Learning" feature in every chapter promotes active, goal-directed reading.NEW! Exercises in each chapter, including reflective journaling, remediation, online and group activities, and discussion topics, help facilitate various learning types.NEW and UPDATED! Additional QSEN exercises and an updated QSEN preface highlight the importance of assertive communication in promoting quality, safe care for clients.NEW! Discusses the importance of interprofessional education and communication in the healthcare environment.NEW! Addresses the importance of "presence" in nursing being present for clients, families, colleagues, and self. NEW! New content on healthy grief and the issues of death denial and death phobia and professional boundaries related to social media.NEW! Coverage of the most current research about the importance of self-care.NEW! Explains the importance of the concept of "the pause" in communication so you better understand how and when to use pauses. "
Grief Counseling Homework Planner
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Author : Phil Rich
language : en
Publisher: John Wiley & Sons
Release Date : 2017-05-08
Grief Counseling Homework Planner written by Phil Rich and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-05-08 with Psychology categories.
Help bereaved clients deal with and work through a difficult time in their lives Grief Counseling Homework Planner provides you with an array of ready-to-use, between-session assignments designed to help clients better understand their grief and the grieving process. This easy-to-use sourcebook features: 63 ready-to-copy exercises covering the most common issues encountered in grief therapy A quick-reference format–the interactive assignments are organized around the most typical stages of the grieving process Expert guidance on how and when to make the most efficient use of the exercises Homework that enables clients to work through the issues surrounding their loss through reflective thought, personal management, problem resolution, and self-healing Access to download of all assignments in the book–allowing you to customize them to suit you and your clients' unique styles and needs