How To Create Heart Based Hospitality The Future Of The Hotel Hospitality Experience
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How To Create Heart Based Hospitality The Future Of The Hotel Hospitality Experience
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Author : Peter McAlpine
language : en
Publisher: Peter McAlpine
Release Date :
How To Create Heart Based Hospitality The Future Of The Hotel Hospitality Experience written by Peter McAlpine and has been published by Peter McAlpine this book supported file pdf, txt, epub, kindle and other format this book has been release on with Business & Economics categories.
This book shows hoteliers how to create a spirit of hospitality that is impossible to create with the globally pervasive, standards manual-based concept of SOP-Customer Satisfaction. Heart-Based Hospitality is an energetic and spiritual concept of hospitality, and it provides a completely new direction in hospitality. It is based on creating an ever-increasing spirit of unconditional love, Metta loving-kindness, compassion, and heart-warming care, which are the forgotten essence of hospitality. By working with energy, especially heart energy, and by developing the spiritual capacity of the staff you can create limitless levels of spiritual and energetic hospitality far above the traditional SOP-Customer Satisfaction ceiling. As you develop Heart-Based Hospitality you can increase the softness, gentleness, loving-kindness, compassion, and heart-warming care of the staff and the energetic warmth of the hospitality without limit. Heart-Based Hospitality is a concept and a direction that enables the spirit of hospitality to evolve energetically and spiritually. It will revolutionise the hospitality industry. I call the level Heart-Based Hospitality because it is created by working with human energy, especially with the energy of the heart; by developing the heart’s intelligence; by increasing heart coherence so as to open the heart to experience ever-stronger emotions of love; and by developing spiritual capacity which increases the desire to show unconditional love, Metta loving-kindness, heart-warming care, and compassion from the heart. The future hospitality experience will be energetic and spiritual. Hotels in the future will also use heart field energy techniques to change the energetic vibration of the hotel staff, the guests, and spaces. They will also infuse spaces, facilities, and guest accommodation with pleasant-feeling energy through specific meditations. I have written the book in order to bring about a revolution of change in the hotel industry. The book shows hotels how to implement and develop the process of creating Heart-Based Hospitality. Part 1, the Introduction to the book, explains what the book is about. Go to this link: http://heartbasedhospitality.com/?page_id=57800
The Heart Of Hospitality
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Author : Micah Solomon
language : en
Publisher: Select Books (NY)
Release Date : 2019-04-09
The Heart Of Hospitality written by Micah Solomon and has been published by Select Books (NY) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-09 with Business & Economics categories.
Success in today's rapidly changing hospitality industry depends on understanding the desires of guests of all ages, from seniors and boomers to the newly dominant millennial generation of travelers. Help has arrived with a compulsively-readable new standard, The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets by Micah Solomon, with a foreword by The Ritz-Carlton Hotel Company's president and COO Herve Humler. This up-to-the-minute resource delivers the closely guarded customer experience secrets and on-trend customer service insights of today's top hoteliers, restaurateurs, and masters of hospitality management including: Four Seasons Chairman Isadore Sharp: How to build an unsinkable company culture Union Square Hospitality Group CEO Danny Meyer: His secrets of hiring, onboarding, training, and more Tom Colicchio (Craft Restaurants, Top Chef): How to create a customer-centric customer experience in a chef-centric restaurant Virgin Hotels CEO Raul Leal: How Virgin Hotels created its innovative, future-friendly hospitality approach Ritz-Carlton President and COO Herve Humler: How to engage today's new breed of luxury travelers Double-five-star chef and hotelier Patrick O'Connell (The Inn at Little Washington) shares the secrets of creating hospitality connections Designer David Rockwell on the secrets of building millennial-friendly restaurants and hotel spaces (W, Nobu, Andaz) that resonate with today's travelers Restaurateur Traci Des Jardins on building a "narcissism-free" hospitality culture Legendary chef Eric Ripert's principles of creating a great guest experiences, simultaneously within a single dining room. The Heart of Hospitality is a hospitality management resource like no other, put together by leading customer service expert Micah Solomon. Filled with exclusive, first-hand stories and wisdom from the top professionals in the industry, The Heart of Hospitality is an essential hospitality industry resource. As Ritz-Carlton President and COO Herve Humler says in his foreword to the book, "If you want to create and sustain a level of service so memorable that it becomes an unbeatable competitive advantage, you'll find the secrets here."
Transformative Hotels Of The Future
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Author : Ksenia Kirillova
language : en
Publisher: Taylor & Francis
Release Date : 2025-06-02
Transformative Hotels Of The Future written by Ksenia Kirillova and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-06-02 with Business & Economics categories.
This timely and innovative book offers an inspirational and thought-provoking journey into the future world of hospitality by conceptualizing an innovative future where hotels transcend traditional boundaries and evolve into dynamic hubs of innovation, environmental stewardship, community engagement, and personal growth at the guest, employee, and local resident level. Written to captivate not just industry specialists but also academia and general enthusiasts, this book presents a stimulating exploration of the transformative effects hotels can have on individuals, destination communities, and society at large.The book has three parts, with each part combining current trends with speculative future advancements, aiming to inspire and challenge entrepreneurs, educators, and researchers to think of hotel innovation beyond the constraints of today's technology and societal norms. The first part focuses on the individual-level transformation that hotels can instigate, while the second part delves into the influential role of hotels as agents of community-wide transformation. The final part examines the role of hotels in driving system-wide transformation in environmental and social sustainability and ecological conservation by developing a renewed purpose for them. This groundbreaking book conceives the transformative hotels of the future and provides a futuristic perspective focusing on the fundamental effects that hotels can have on individuals, the society, and the planet. The book aims to challenge and inspire hoteliers, hospitality students, and scholars to think of hotels under a new light.
Handbook Of Research On Innovative Management Using Ai In Industry 5 0
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Author : Garg, Vikas
language : en
Publisher: IGI Global
Release Date : 2021-11-19
Handbook Of Research On Innovative Management Using Ai In Industry 5 0 written by Garg, Vikas and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-19 with Business & Economics categories.
There is no industry left where artificial intelligence is not used in some capacity. The application of this technology has already stretched across a multitude of domains including law and policy; it will soon permeate areas beyond anyone’s imagination. Technology giants such as Google, Apple, and Facebook are already investing their money, effort, and time toward integrating artificial intelligence. As this technology continues to develop and expand, it is critical for everyone to understand the various applications of artificial intelligence and its full potential. The Handbook of Research on Innovative Management Using AI in Industry 5.0 uncovers new and innovative features of artificial intelligence and how it can help in raising economic efficiency at both micro and macro levels and provides a deeper understanding of the relevant aspects of artificial intelligence impacting efficacy for better output. Covering topics such as consumer behavior, information technology, and personalized banking, it is an ideal resource for researchers, academicians, policymakers, business professionals, companies, and students.
The Future Of Luxury Brands
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Author : Annamma Joy
language : en
Publisher: Walter de Gruyter GmbH & Co KG
Release Date : 2022-02-07
The Future Of Luxury Brands written by Annamma Joy and has been published by Walter de Gruyter GmbH & Co KG this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-07 with Business & Economics categories.
The concepts of artification and sustainability are now both at the heart of luxury brand marketing strategies; artification as an ongoing process of transformation in the world of art and sustainability as an indispensable response to the issues of our times. The Future of Luxury Brands examines three interrelated luxury-marketing segments—the art world, fashion and fine wines including hospitality services—through the dual lenses of sustainability and artification. From safeguarding human and natural resources to upholding labor rights and protecting the environment, sustainability has taken center stage in consumer consciousness, embodying both moral authority and sound business practices. At the same time, artification—the process by which non-art is reconceived as art—applies the cachet of art to business, affording commercial products the sacred status accorded to works of art. When commercial products enter the realm of aesthetic creation, artification and consumer engagement inevitably increases. This pioneering book examining artification and sustainability as strategic pillars of marketing strategies in the luxury industry will be essential reading for practitioners working in luxury product companies, as also students of luxury brand marketing.
The Future Of Luxury Customer Experience
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Author : Gabriella Lojacono
language : en
Publisher: Kogan Page Publishers
Release Date : 2024-08-03
The Future Of Luxury Customer Experience written by Gabriella Lojacono and has been published by Kogan Page Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-03 with Business & Economics categories.
What is a luxury customer experience and how can luxury brands best use emerging technologies in order to create truly unique, high-end experiences for their customers? These are the questions that The Future of Luxury Customer Experience has been designed to answer, as it explores how luxury brands can best utilize human touch and new technologies to deliver experiences that surprise and delight customers in a truly omnichannel environment. Using case studies from world-leading luxury retailers such as Ferrar, Cartier, Audemars Piguet, Mandarin Oriental, Valentino, Bottega Veneta and many others, this book explains what makes a luxury customer experience different. Learn how luxury brands need to evolve in order to adapt to the changing landscape, using data and the latest technology to provide exceptional customer experiences whilst protecting their customer's privacy. Written by experts from the world-leading SDA Bocconi School of Management, this book provides a thorough understanding of how to create and deliver luxury customer experiences that will build long-lasting customer loyalty, as well as how these experiences can build and support brand awareness. Covering topics such as arts and culture, authenticity, inclusivity and social responsibility, the use of AI and virtual experiences, as well as how to set KPIs to evaluate success, this book provides practical advice on how to create a luxury customer experience that will deliver exceptional results.
The Routledge Handbook Of Hospitality Studies
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Author : Conrad Lashley
language : en
Publisher: Routledge
Release Date : 2016-11-10
The Routledge Handbook Of Hospitality Studies written by Conrad Lashley and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-10 with Business & Economics categories.
In recent years there has been a growing interest in the study of hospitality as a social phenomenon. This interest has tended to arrive from two communities. The first comprises hospitality academics interested in exploring the wider meanings of hospitality as a way of better understanding guest and host relations and its implications for commercial settings. The second comprises social scientists using hosts and guests as a metaphor for understanding the relationship between host communities and guests as people from outside the community – migrants, asylum seekers and illegal immigrants. The Routledge Handbook of Hospitality Studies encourages both the study of hospitality as a human phenomenon and the study for hospitality as an industrial activity embracing the service of food, drink and accommodation. Developed from specifically commissioned original contributions from recognised authors in the field, it is the most up-to-date and definitive resource on the subject. The volume is divided into four parts: the first looks at ways of seeing hospitality from an array of social science disciplines; the second highlights the experiences of hospitality from different guest perspectives; the third explores the need to be hospitable through various time periods and social structures, and across the globe; while the final section deals with the notions of sustainability and hospitality. This handbook is interdisciplinary in coverage and is also international in scope through authorship and content. The ‘state-of-the-art’ orientation of the book is achieved through a critical view of current debates and controversies in the field as well as future research issues and trends. It is designed to be a benchmark for any future assessment of the field and its development. This handbook offers the reader a comprehensive synthesis of this discipline, conveying the latest thinking, issues and research. It will be an invaluable resource for all those with an interest in hospitality, encouraging dialogue across disciplinary boundaries and areas of study. Chapters: Chapter 4 of this book is freely available as a downloadable Open Access PDF at http://www.taylorfrancis.com under a Creative Commons [Attribution-Non Commercial-No Derivatives (CC-BY-NC-ND)] 4.0 license.
Modern Hotel Operations Management
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Author : Michael Chibili
language : en
Publisher: Routledge
Release Date : 2019-11-22
Modern Hotel Operations Management written by Michael Chibili and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-22 with Business & Economics categories.
A comprehensive and wide-ranging introduction to operational hotel management, this textbook brings together business administration, management and entrepreneurship into a complete overview of the discipline. Essential reading for students of hospitality management, the book also benefits from online support materials.
Hotelier Indonesia
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Author : Hery Sudrajat
language : en
Publisher: Hotelier Indonesia Magazine
Release Date :
Hotelier Indonesia written by Hery Sudrajat and has been published by Hotelier Indonesia Magazine this book supported file pdf, txt, epub, kindle and other format this book has been release on with Art categories.
Indonesia now is on alert, many events canceled and some are postpone due to the COVID-19 Outbreak. Governor has announced to closed all Jakarta Tour destination to protect people from the covid-19 spreads. And suggest to closed all schools and start recommend to avoid gathering, amid the outbreak. Therefore please check all events schedules before you make hotel and flight reservations . This outbreak has hit Hospitality Industry in every aspects. This global outbreak has announced by WHO as pandemic and everyone has ordered to be ready and avoid the spreads. Please take care yourself and family. Rachel Grier, IDeaS Area Vice President, Asia Pacific Concerns relating to the spread of the COVID-19 and largescale travel restrictions put in place are having a direct impact on hoteliers across the Asia- Pacific (APAC) region. So, what should hoteliers consider when seeking to address the business challenges posed by the emergence of COVID-19? Read on Page 14. Check out what Yuki Hu, Eva Liu and George Yu advice regarding COVID-19 and the global hotel industry: A roadmap to recovery start on Page 44 Not to miss Bali Brand & Residence March 2020 Report from Horwarth HTL in this edition, plus Many many more to read ... again, always protect yourself and be safe!
The Indian Hospitality Industry
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Author : Sandeep Munjal
language : en
Publisher: CRC Press
Release Date : 2017-08-30
The Indian Hospitality Industry written by Sandeep Munjal and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-30 with Business & Economics categories.
India has been in transition for the last two decades, moving from a mixed economy toward a market economy model, and the Indian hospitality industry is metamorphosing into a mature industry. It is time that the story of the Indian hospitality industry is told. The Indian Hospitality Industry: Dynamics and Future Trends tells that story, one defined by the industry’s push for growth in revenues and the struggle to match the revenue growth with profitability. The volume includes a selection of insightful chapters that offer research into the multiple dimensions of the Indian hospitality industry. The book covers many segments of the hospitality sector, including hotels, events and catering businesses, and restaurants and coffee shops, both domestic and small mom-and-pop businesses as well as international chains. The opening chapters set the tone for providing an overarching perspective on the status of the industry in terms of the macroeconomic variables and how they may have impacted the health of hospitality businesses in India. The book then goes on to explore a wide variety of issues. The editors and chapter authors are either practitioners themselves or researchers, looking at both domestic and international hospitality business in India and a wide variety of economic factors. The information divulged here will be important for stakeholders, which includes domestic and international hospitality professionals, business leaders, investors, and those in governmental positions, especially in the tourism ministry. The volume informs on the issues and challenges that that the hospitality industry in India is up against. The book looks at the dilemma of a industry that responded to the demand growth promise by ramping up supply, only to find that the investments made were received by an actual growth that was way shy of forecasts and left investors with unexpected losses on their profit & loss statements and bloodied balance sheets.