How To Handle Difficult Conversations Q A For Professionals
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Implementing Service Level Objectives
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Author : Alex Hidalgo
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2020-08-05
Implementing Service Level Objectives written by Alex Hidalgo and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-08-05 with Computers categories.
Although service-level objectives (SLOs) continue to grow in importance, there’s a distinct lack of information about how to implement them. Practical advice that does exist usually assumes that your team already has the infrastructure, tooling, and culture in place. In this book, recognized SLO expert Alex Hidalgo explains how to build an SLO culture from the ground up. Ideal as a primer and daily reference for anyone creating both the culture and tooling necessary for SLO-based approaches to reliability, this guide provides detailed analysis of advanced SLO and service-level indicator (SLI) techniques. Armed with mathematical models and statistical knowledge to help you get the most out of an SLO-based approach, you’ll learn how to build systems capable of measuring meaningful SLIs with buy-in across all departments of your organization. Define SLIs that meaningfully measure the reliability of a service from a user’s perspective Choose appropriate SLO targets, including how to perform statistical and probabilistic analysis Use error budgets to help your team have better discussions and make better data-driven decisions Build supportive tooling and resources required for an SLO-based approach Use SLO data to present meaningful reports to leadership and your users
Leadersmithing
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Author : Eve Poole
language : en
Publisher: Bloomsbury Publishing
Release Date : 2017-03-09
Leadersmithing written by Eve Poole and has been published by Bloomsbury Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-03-09 with Business & Economics categories.
Shortlisted for the Business Book Awards 2018 'Leadership' is in danger of becoming a tired phrase in the world of management - it may sound cerebral and important, but more often comes across as static and trite. Which might explain why so many 'leaders' feel like imposters; they may have a vision or masterplan, but the reality is daily messiness, acute uncertainty and fragile loyalty from team members. Often, they have been parachuted in to transform a complex situation, or promoted in unexpected circumstances. Are there more effective ways in which people can learn the art of being a great leader? Being an effective leader is about the daily grind, and it is a far from glamorous existence, but it can be hugely rewarding if leaders are realistic about the choices they face. In many trades and professions, mastery of the subject can take a lifetime; leadership is no different. An apprenticeship approach can breathe life into the development of leaders, day in, day out. Using insights gained by Ashridge Business School about how leaders really learn, Leadersmithing guides readers through the process of becoming more precisely job-ready and more effectively resourced for the challenges they face. The result is a more confident leader, more perceptive as to their vocation and mandate, and able to maintain the most effective position at the very top of their game.
The Head Game High Efficiency Analytic Decision Making And The Art Of Solving Complex Problems Quickly
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Author : Philip Mudd
language : en
Publisher: W. W. Norton & Company
Release Date : 2015-04-06
The Head Game High Efficiency Analytic Decision Making And The Art Of Solving Complex Problems Quickly written by Philip Mudd and has been published by W. W. Norton & Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-06 with Business & Economics categories.
Become a High Efficiency Analytic Decision maker. We've all been there: faced with a major decision, yet overwhelmed by the very data that is supposed to help us. It’s an all-too-common struggle in the digital age, when Google searches produce a million results in a split second and software programs provide analysis faster than we could ever hope to read it. Adapting the geopolitical and historical lessons gleaned from over two decades in government intelligence, Philip Mudd—an ex–National Security Council staff member and former senior executive at the FBI and the CIA—finally gives us the definitive guidebook for how to approach complex decisions today. Filled with logical yet counterintuitive answers to ordinary and extraordinary problems—whether it be buying a new home or pivoting a failing business model—Mudd’s "HEAD" (High Efficiency Analytic Decision-making) methodology provides readers with a battle-tested set of guiding principles that promise to bring order to even the most chaotic problems, all in five practical steps: • What's the question? Analysts often believe that questions are self-evident, but focusing on better questions up front always yields better answers later. • What are your "drivers?" The human mind has a hard time juggling information, so analysts need a system to break down complex questions into different characteristics or “drivers.” • How will you measure performance? Once the question has been solidified and the "drivers" determined, an analyst must decide what metrics they will use to understand how a problem—and their solution to it—is evolving over time. • What about the data? Rather than looking at each bit of information on its own and up front, an analyst can only overcome data overload by plugging data into their "driver" categories and excising anything that doesn't fit. • What are we missing? Complex analysis isn't easy, so it is imperative to assume that the process is flawed, while also knowing how to check for possible gaps and errors, such as availability bias, halo effects, and intuitive versus analytic methodologies. Drawing deeply from his own harrowing experiences—and mistakes—in the line of duty, Mudd has spent years refining and teaching his methodology to Fortune 500 companies and government organizations. Now, in the best-selling tradition of Charles Duhigg's The Power of Habit and Oren Klaff's Pitch Anything, Philip Mudd's The HEAD Game can change the way you both live and work.
Lead Developer Career Guide
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Author : Shelley Benhoff
language : en
Publisher: Simon and Schuster
Release Date : 2025-01-07
Lead Developer Career Guide written by Shelley Benhoff and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-01-07 with Computers categories.
Learn the skills you need to be a lead developer, with expert advice on mentoring teams, handling clients and project managers, and keeping your head in emergencies. The Lead Developer Career Guide teaches you how to transition from an individual contributor to a thriving lead developer. It's packed with insider tips, tricks, and strategies drawn from author Shelley Benhoff's 25-year career in technology, providing vital insights for navigating the unique challenges and expectations of the lead developer role. This one-of-a-kind book demonstrates how critical thinking and communication skills can elevate your career. In the Lead Developer Career Guide you'll discover: • The key responsibilities of a lead developer • Techniques for writing effective technical documentation • Strategies for improving development processes • Best practices for communicating with non-technical clients • Methods for mentoring and inspiring a team • Approaches for delivering negative feedback constructively The Lead Developer Career Guide is filled with interviews and real-world case studies from industry professionals and esteemed tech experts. You'll learn how to become the public face for your development team, gathering feedback from your coworkers and communicating with clients and stakeholders. Plus, you'll find proven techniques to reliably calculate project estimates, plan a project from scratch, and mentor junior developers and peers alike. Foreword by Steve Buchanan. About the technology To be a successful Lead Developer you’ll need more than just technical expertise. You’ll be responsible for everything from facilitating architectural decisions that satisfy all stakeholders to mentoring your fellow developers. And you’ll be on the hook for delivering great software on time and under budget. Are you ready for the challenge? This book will help get you there! About the book The Lead Developer Career Guide provides the techniques and wisdom you need to transition from individual contributor to lead developer. You’ll learn how to collaborate effectively with executive leadership and project managers, present elegant solutions to clients, and think quickly in those inevitable emergencies. When all eyes are on you, this book will ensure you know exactly what to do. What's inside • Improving development processes • Mentoring and inspiring a team • Delivering negative feedback About the reader For aspiring lead developers. About the author Shelley Benhoff has over twenty-five years of experience in tech as a business owner, author, and speaker. The technical editor on this book was Stephen Mizell. Table of Contents 1 What is a lead developer? 2 Lead developer career trajectory 3 Learning lead developer skills 4 Learning any developer skill 5 Writing technical documentation 6 Optimizing the development process 7 Working with project teams 8 Speaking with clients 9 Being a mentor 10 Taking the lead 11 Leading with emotional intelligence 12 Being a successful lead developer
The Anti Racist Social Worker In Practice
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Author : Nimal Jude
language : en
Publisher: Taylor & Francis
Release Date : 2025-04-14
The Anti Racist Social Worker In Practice written by Nimal Jude and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-14 with Social Science categories.
The Anti-Racist Social Worker in Practice shows how anti-racism can be woven into daily practice. With examples from both children’s and adult’s services, it empowerssocial workers to find their own path to challenge racism through their work with people, families and communities. Despite the rich body of literature discussing the need for anti-racist approaches to social work, many practitioners still lack confidence in their own ability to find the words and actions needed to address experiences of marginalisation. This book is a collection of experiences and stories of anti-racist practice, written by social workers and people with lived experience. Each chapter takes an element of practice and considers it through an anti-racist lens. The book equips readers with practically applicable approaches to inform and develop their own anti-racist practice.
Modern Game Testing A Pragmatic Guide To Test Planning And Strategy
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Author : Chris Howell
language : en
Publisher: Modern Game Testing Company
Release Date : 2022-08-31
Modern Game Testing A Pragmatic Guide To Test Planning And Strategy written by Chris Howell and has been published by Modern Game Testing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-08-31 with Computers categories.
Focusing exclusively on the unique challenges of video game testing, you’ll discover how modern game companies create test plans and strategies for large and complex games, and learn the foolproof techniques and processes created for and used by real-world game teams. Packed with expert advice and real-life examples, you’ll find this book invaluable if you want to improve your own or your team’s feature test plans and catch more bugs. It’s also a great guide for testers looking to move into a test writing role. Inside you’ll find all the know-how you’ll need to own the end-to-end test strategy for game features, including: - identifying what should be tested for each game feature - designing tests with clear instructions for effective test execution - how to approach testing for a range of common game features - a toolbox of test planning techniques to guide the test planning process All equipping you to organise and communicate your plans within any project team. Complete with practical examples, working templates and industry tales from real projects, Modern Game Testing assumes no prior knowledge of the subject, tackling each area with logical, easy-to-follow steps. By the end of the book, you’ll have a sufficiently broad and deep knowledge to be able to write test plans for all the most common game features
Business English Through Coaching And Conversation
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Author : David Ostrowski
language : en
Publisher: David Barkham
Release Date : 2020-10-29
Business English Through Coaching And Conversation written by David Ostrowski and has been published by David Barkham this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-29 with Education categories.
Teaching English Online - Business English through Coaching and Conversation - Full Ebook - 195 pages Are you an existing Online English Teacher with a desire to incorporate Business English into your teaching arsenal? Or, perhaps, you're planning to pursue Online Teaching as either a full-time profession or side-hustle. Whichever box you fall into, this Ebook could be for you! As an experienced Online English Teacher with a background in HR and over 20 years of work experience, I largely specialise in Business English, teaching via the popular language-learning platform, Italki, in addition to offering private lessons on my website. The vast majority of my students are B1-C2 level ADULT PROFESSIONALS based in Russia, and across Europe. Many work in particular fields such as IT, Banking and HR. Students such as these may be working for an international company, are relocating to an English-speaking country, or may simply want to focus on their interview technique. The issue is, however, is that much of the Business English material available to teachers has a tendency to focus on overly-formal language, outdated situations and generalised vocabulary which may not be relevant to individual students. Also, professionals may be able to describe the technical intricacies of their job role, but struggle when it comes to discussing behaviours. 2020 has also seen a change in Business English. Boardroom meetings have turned into Zoom calls, Job Interviews take place over Skype, and the use of informal language on modern communication platforms has become far more prominent. This Ebook is split into three simple parts - WHY, HOW, AND WHAT. The 'Why' section is aimed at teachers who may have little to no experience in teaching Business English. What types of student need to improve their Business English through coaching and conversation? For what reasons? In what situations do students need to improve their Business English? The 'How' section describes useful teaching techniques I have used, such as an adapted PPP lesson plan, methods of building writing capability, a behavioural interview focus, and much more! Classroom lessons and textbooks for advanced students are not necessarily useful. Advanced students want to have a conversation, build their confidence and learn new, relevant vocabulary. Keeping this in mind, the 'What' section consists of over 60 behavioural, skills-based, issues-based, and industry-specific conversational lesson plans. Each lesson plan contains useful prompts for the teacher, relevant phrasal verbs, idioms, and collocations for the student to use during a lesson, in addition to pre-work/technical prompts for both the student and teacher in the industry-specific topics. These lesson plans will last you forever!! You can also find examples of behavioural interview questions which are typically asked in modern times, particularly around failure and reflection, leadership skills and more, instead of the typical "What are your strengths and weaknesses" questions. Overall, Business English students need support with confidence. This can only be achieved through 1-2-1 coaching and conversation. If you are an existing, experienced teacher who would simply like to have some useful lesson plans to hand, you can purchase the lesson plans-only version from this site. Happy Teaching!
Business English Through Coaching And Conversation Lesson Plans
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Author : David Ostrowski
language : en
Publisher: David Barkham
Release Date : 2020-10-29
Business English Through Coaching And Conversation Lesson Plans written by David Ostrowski and has been published by David Barkham this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-10-29 with Education categories.
Teaching English Online - Business English through Coaching and Conversation - Lesson Plan Ebook - 92 pages Are you an existing Online English Teacher with a desire to incorporate Business English into your teaching arsenal? This Ebook could be for you! As an experienced Online English Teacher with a background in HR and over 20 years of work experience, I largely specialise in Business English, teaching via the popular language-learning platform, Italki, in addition to offering private lessons on my website. The vast majority of my students are B1-C2 level ADULT PROFESSIONALS based in Russia, and across Europe. Many work in particular fields such as IT, Banking and HR. Students such as these may be working for an international company, are relocating to an English-speaking country, or may simply want to focus on their interview technique. The issue is, however, is that much of the Business English material available to teachers has a tendency to focus on overly-formal language, outdated situations and generalised vocabulary which may not be relevant to individual students. Also, professionals may be able to describe the technical intricacies of their job role, but struggle when it comes to discussing behaviours. 2020 has also seen a change in Business English. Boardroom meetings have turned into Zoom calls, Job Interviews take place over Skype, and the use of informal language on modern communication platforms has become far more prominent. This Ebook is effectively the second half of my FULL Business English Ebook - this option is for any existing, experienced who are simply looking for some structured, conversational lesson plans to use with students. Classroom lessons and textbooks for advanced students are not necessarily useful. Advanced students want to have a conversation, build their confidence and learn new, relevant vocabulary. This Ebook consists of over 60 behavioural, skills-based, issues-based, and industry-specific conversational lesson plans. Each lesson plan contains useful prompts for the teacher, relevant phrasal verbs, idioms, and collocations for the student to use during a lesson, in addition to pre-work/technical prompts for both the student and teacher in the industry-specific topics. These lesson plans will last you forever!! You can also find examples of behavioural interview questions which are typically asked in modern times, particularly around failure and reflection, leadership skills and more, instead of the typical "What are your strengths and weaknesses" questions. Overall, Business English students need support with confidence. This can only be achieved through 1-2-1 coaching and conversation. If you are a new teacher who would simply like further detail and guidance on the WHY and HOW of Business English through Coaching and Conversation, you can pick up the FULL Ebook on this site. Happy Teaching!
Quality In Online Programs
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Author :
language : en
Publisher: BRILL
Release Date : 2022-01-31
Quality In Online Programs written by and has been published by BRILL this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-01-31 with Education categories.
Are you looking for evidence-based hands-on approaches to quality assurance in online programs in higher education? Then this is the book you are looking for. Quality in Online Programs includes approaches and practices to creating and maintaining quality in online programs from across disciplines, institutions, and countries. In this book, leaders in the field of online higher education share their lessons learned using customized approaches to online program quality, student support, and faculty development. These cases will be useful to those seeking to adopt or adapt such practices in their own contexts. The authors also focus on quality assurance at the program level, which has not often been addressed before and which is crucial to ensure faculty satisfaction, program outcomes, and a successful student experience. Contributors are: Beverly Araújo Dawson, Patricia Arnold, Alexandra Bitton-Bailey, Bettyjo Bouchey, Elizabeth Counselman-Carpenter, Michelle Dennis, Henrik Dindas, Cathy DuBois, Jo Anne Durovich, Sarah Fornero, John C. Gillham, Michael Graham, Amy Grincewicz, Montse Guitert, James D. Halbert, Paul Huckett, Kevin Hulen, Swapna Kumar, Nikki Lyons, Olysha Magruder, Bernhard Minke, Steven T. Nagel, Marleigh L. Perez, Jennifer L. Plahovinsak, Amy Poland, Mary L. Raber Johnson, Teresa Romeu, Albert Sangrà, Frank P. Schulte, Zaina Sheets, Bethany Simunich, Alfredo Soeiro, Nicole V. Williams and Veronica Wilson.
Professions Information Technology And Management In Hospitals
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Author : Mike Dent
language : en
Publisher:
Release Date : 1996
Professions Information Technology And Management In Hospitals written by Mike Dent and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Medical categories.
With the introduction of resource management, doctors and nurses are now directly involved in the management of hospitals as clinical directors and ward managers. This work focuses on the roles played by Information Technology in this process and its implications for the health service.