How To Survive Thrive In A Call Centre
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How To Survive Thrive In A Call Centre
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Author : Alison Mathiebe
language : en
Publisher:
Release Date : 2016-10-10
How To Survive Thrive In A Call Centre written by Alison Mathiebe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-10 with categories.
How to Survive (& Thrive) in a Call Centre teaches call centre agents to:- Contribute to the call centre's success- Provide outstanding customer service- Increase sales results- Improve their overall performance- Enjoy sustained energy and motivation- Reduce their stress levels- Manage and advance their careers"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents." Brad Clevelandbradcleveland.com/blogAuthor, Call Center Management on Fast Forward (ICMI Press)"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. " John P. Wilson author of The Call Centre Training Handbook
The Routledge Handbook Of Multilingualism
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Author : Carolyn McKinney
language : en
Publisher: Taylor & Francis
Release Date : 2023-10-31
The Routledge Handbook Of Multilingualism written by Carolyn McKinney and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-10-31 with Education categories.
The Routledge Handbook of Multilingualism provides a comprehensive survey of the field of multilingualism for a global readership and an overview of the research which situates multilingualism in its social, cultural and political context. This fully revised edition not only updates several of the original chapters but introduces many new ones that enrich contemporary debates in the burgeoning field of multilingualism. With a decolonial perspective and including leading new and established contributors from different regions of the globe, the handbook offers a critical overview of the interdisciplinary field of multilingualism, providing a range of central themes, key debates and research sites for a global readership. Chapters address the profound epistemological and ontological challenges and shifts produced since the first edition in 2012. The handbook includes an introduction, five parts with 28 chapters and an afterword. The chapters are structured around sub-themes, such as Coloniality and Multilingualism, Concepts and Theories in Multilingualism, and Multilingualism and Education. This ground-breaking text is a crucial resource for researchers, scholars and postgraduate students interested in multilingualism from areas such as sociolinguistics, applied linguistics, anthropology and education.
A Practical Guide To Call Center Technology
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Author : Andrew Waite
language : en
Publisher: CRC Press
Release Date : 2002-01-02
A Practical Guide To Call Center Technology written by Andrew Waite and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-02 with Computers categories.
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Now We Are 40
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Author : Tiffanie Darke
language : en
Publisher: HarperCollins
Release Date : 2017-02-23
Now We Are 40 written by Tiffanie Darke and has been published by HarperCollins this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-02-23 with Performing Arts categories.
What happened to Generation X? Millenials dominate our Facebook feeds and people bang on about the baby boomers – but what about us? The lost generation, the middle youth, the middle child of today. Are we still cool?
Make Your Business Survive And Thrive
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Author : Priscilla Y. Huff
language : en
Publisher: John Wiley & Sons
Release Date : 2007-03-16
Make Your Business Survive And Thrive written by Priscilla Y. Huff and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-16 with Business & Economics categories.
If you’re an entrepreneur, or you’re just thinking of starting a business, start with this smart, practical guide to small business success. It shows you how to maintain healthy growth and profits—no matter what kind of business you own—and helps you get the most out of your limited resources. Grow your business and get on the fast track to success.
Call Center Management On Fast Forward
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Author : Brad Cleveland
language : en
Publisher: ICMI Inc.
Release Date : 1997
Call Center Management On Fast Forward written by Brad Cleveland and has been published by ICMI Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.
Grow Up
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Author : J. S. Cheetham
language : en
Publisher: Wilkins Farago Pty Ltd
Release Date : 2008
Grow Up written by J. S. Cheetham and has been published by Wilkins Farago Pty Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Family & Relationships categories.
An easy to follow book on how to raise a well-balanced, fulfilled young adult, and reduce the stress and strain on yourself in the process.
Voice Video And Data Network Convergence
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Author : Juanita Ellis
language : en
Publisher: Elsevier
Release Date : 2003-09-11
Voice Video And Data Network Convergence written by Juanita Ellis and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-09-11 with Technology & Engineering categories.
Covers the latest standards and those being developed in an ever-evolving field Provides insight into the latest technology of video and data over wireless networks and how convergence will be a driving force in this industry Provides an understanding of the true capabilities behind each vendor's solution to allow for informed buying decisions A recent survey of 500 U.S. companies with multiple locations found that 81% are planning to implement IP Telephony on their local area networks (LANs) in 2003, and two-thirds are looking at convergence for their wide area networks (WANs) as well. This includes voice, video and data over hard line and wireless networks. Today, new standards and technologies are being developed to support convergence and voice over IP (VoIP) and Video over IP and wireless. Because convergence covers the voice and data world, it will be critical to understand all of these environments. Voice, Video, and Data Network Convergence provides detailed information on convergence network models, protocol stacks, routing algorithms, gateways and switches required to support these networks. Covers the latest standards and those being developed in an ever-evolving field Provides insight into the latest technology of video and data over wireless networks and how convergence will be a driving force in this industry Provides an understanding of the true capabilities behind each vendor's solution to allow for informed buying decisions
Under Bright Lights
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Author : Bobby Benedicto
language : en
Publisher: U of Minnesota Press
Release Date : 2014-10-15
Under Bright Lights written by Bobby Benedicto and has been published by U of Minnesota Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-15 with Social Science categories.
Gay-friendly dance clubs, upmarket bars, and party circuits—such commercial venues evoke the image of a gay globe, but what happens when they are bound to a landscape of disorder, mass poverty, and urban decay? Vividly describing this world of contradictions through the prism of twenty-first-century Manila, Under Bright Lights challenges popular interpretations of the “third world queer” as a necessarily radical figure. Drawing on ethnographic research, Bobby Benedicto paints a remarkably counterintuitive portrait of gay spaces in postcolonial cities. He argues that Filipino gay men’s pursuit of an elusive global gay modernity sustains the very class, gender, and racial hierarchies that structure urban life in the Philippines. Benedicto examines, for example, how practices such as driving enable the emergence of a classed gay cityscape, and how scenes of networked global cities engender discourse that positions Manila within a global system of “gay capitals.” And yet he also analyzes how the fantasy of gay globality is imperiled when privileged gay men from Manila, while traveling abroad, encounter Filipino labor migrants and come face-to-face with the exclusionary racial orders that operate in gay spaces overseas. Unique in its methodological approach, Under Bright Lights employs affective, first-person storytelling techniques to capture the visceral experience of Manila and gay life in a third world city.
The Ai Book
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Author : Ivana Bartoletti
language : en
Publisher: John Wiley & Sons
Release Date : 2020-06-04
The Ai Book written by Ivana Bartoletti and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-06-04 with Business & Economics categories.
Written by prominent thought leaders in the global fintech space, The AI Book aggregates diverse expertise into a single, informative volume and explains what artifical intelligence really means and how it can be used across financial services today. Key industry developments are explained in detail, and critical insights from cutting-edge practitioners offer first-hand information and lessons learned. Coverage includes: · Understanding the AI Portfolio: from machine learning to chatbots, to natural language processing (NLP); a deep dive into the Machine Intelligence Landscape; essentials on core technologies, rethinking enterprise, rethinking industries, rethinking humans; quantum computing and next-generation AI · AI experimentation and embedded usage, and the change in business model, value proposition, organisation, customer and co-worker experiences in today’s Financial Services Industry · The future state of financial services and capital markets – what’s next for the real-world implementation of AITech? · The innovating customer – users are not waiting for the financial services industry to work out how AI can re-shape their sector, profitability and competitiveness · Boardroom issues created and magnified by AI trends, including conduct, regulation & oversight in an algo-driven world, cybersecurity, diversity & inclusion, data privacy, the ‘unbundled corporation’ & the future of work, social responsibility, sustainability, and the new leadership imperatives · Ethical considerations of deploying Al solutions and why explainable Al is so important