How To Survive Thrive In A Call Centre
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How To Survive Thrive In A Call Centre
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Author : Alison Mathiebe
language : en
Publisher:
Release Date : 2016-10-10
How To Survive Thrive In A Call Centre written by Alison Mathiebe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-10 with categories.
How to Survive (& Thrive) in a Call Centre teaches call centre agents to:- Contribute to the call centre's success- Provide outstanding customer service- Increase sales results- Improve their overall performance- Enjoy sustained energy and motivation- Reduce their stress levels- Manage and advance their careers"Alison Mathiebe has written a book that is clear, concise and comes from evident practical experience. It is certain to boost the confidence and success of those just entering (or considering) the profession, and is a great go-to resource for established call centre agents." Brad Clevelandbradcleveland.com/blogAuthor, Call Center Management on Fast Forward (ICMI Press)"How To Survive (& Thrive) in a Call Centre by Alison Mathiebe is a very welcome contribution which will help call centres to guide, support and inform new and existing call centre staff. In particular, it would prove a useful text to give to all new staff helping them understand and adjust to working in stimulating and sometimes challenging environments. The 24 chapters address the main topics and are short enough to provide bite-size learning for agents and operators. " John P. Wilson author of The Call Centre Training Handbook
Call Centers For Dummies
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Author : Real Bergevin
language : en
Publisher: John Wiley & Sons
Release Date : 2010-05-11
Call Centers For Dummies written by Real Bergevin and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-05-11 with Business & Economics categories.
Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents. The ultimate call center guide, now revised and updated The authors have helped over 60 companies improve the efficiency and effectiveness of their call center operations Offers comprehensive guidance for call centers of all sizes, from 20-person operations to multinational businesses With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line.
Contact
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Author : Jack A. Green
language : en
Publisher: Scarborough, Ont. : Nelson Canada
Release Date : 2000
Contact written by Jack A. Green and has been published by Scarborough, Ont. : Nelson Canada this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Business & Economics categories.
This book is written to help aspiring and current call centre represtentatives to optimize their success on the job. Consequently, this book is more than just a collection of theories about what a call centre should be. This book is a manual, a "how to" that will guide the reader to success in the call centre roll.
How To Thrive Not Just Survive
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Author : Steve Clarke
language : en
Publisher: Lulu.com
Release Date : 2009-06-19
How To Thrive Not Just Survive written by Steve Clarke and has been published by Lulu.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-06-19 with Business & Economics categories.
Here's your proven formula for business success. A practical guide on how to thrive not just survive in any economy Revealed in this book... ─ How to attract new enquiries like a magnet ─ How simple changes to your website could easily quadruple your sales ─ Six ways to grow your business whatever market you're in ─ How to complete the work of 12 people without the overhead ─ How to earn more profit with less blood, sweat and tears ─ The seven major marketing blunders business owners make... and how to avoid them! ─ And much, much more... "Listen to what Steve says and take action because his success formula hits all the buttons. I believe it to be the blueprint for businesses to follow if they want to succeed. Ignore it at your peril." Bev James - Managing Director The Entrepreneurs Business Academy.
Make Your Business Survive And Thrive
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Author : Priscilla Y. Huff
language : en
Publisher: John Wiley & Sons
Release Date : 2007-03-16
Make Your Business Survive And Thrive written by Priscilla Y. Huff and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-03-16 with Business & Economics categories.
If you’re an entrepreneur, or you’re just thinking of starting a business, start with this smart, practical guide to small business success. It shows you how to maintain healthy growth and profits—no matter what kind of business you own—and helps you get the most out of your limited resources. Grow your business and get on the fast track to success.
23 Steps To An Effective Call Centre
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Author : Bergevin, Real
language : en
Publisher: St. Catherines, Ont. : NuComm Solutions Incorporated
Release Date : 2000
23 Steps To An Effective Call Centre written by Bergevin, Real and has been published by St. Catherines, Ont. : NuComm Solutions Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Call centers Management categories.
Adapt And Thrive
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Author : Peter J. McManners
language : en
Publisher: Susta Press
Release Date : 2008
Adapt And Thrive written by Peter J. McManners and has been published by Susta Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.
A cross-discipline analysis of the world and its problems that outlines revolutionary changes within society. It shows how economics and environmental issues can be reconciled.
Survive And Thrive In Your Job Search
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Author : Dale Hinshaw
language : en
Publisher: Abbott Press
Release Date : 2018-09-28
Survive And Thrive In Your Job Search written by Dale Hinshaw and has been published by Abbott Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-28 with Business & Economics categories.
“At your fingertips are the counsel, wisdom, and advice of three of the most humble, credentialed, and experienced professionals in the field of career navigation. These three men have encouraged, coached, mentored, and networked with countless, well-qualified professionals who suddenly found themselves out of a job. Through Survive and Thrive, these men share their advice for those whose world has just been rocked – hard. This level of counsel in one book is an absolute treasure.” —Ron Brumbarger, Founder and President of Apprentice University “Hinshaw, Faulconer, and Johnson have scored a big success with this book! It’s a real and ready resource of what is important and useful in navigating the turbulent waters of the job search. They’ve managed to provide plenty of resources for personal assessment and practical progress while driving home the need to conduct your job search in a context of community. Their book will prove to be a great asset and effective tool in gaining your next employment adventure!” —Lou Stoops, Professional Consultant, Speaker, Trainer, and Life and Business Coach “The way you conduct a career search has changed radically. It is easy to find a job. It is much more competitive to find a career. With STAR stories and skills training, TNG offers an approach that helps you to stand out from the others. TNG has helped hundreds find their next career.” —Bruce Flanagan, Career Coach and author of It’s Not About You, It’s About Them
Call Center Management On Fast Forward
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Author : Brad Cleveland
language : en
Publisher: Cmp United Business Media
Release Date : 2006-11-10
Call Center Management On Fast Forward written by Brad Cleveland and has been published by Cmp United Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-11-10 with Call centers categories.
The industry's number 1 selling book on call center management! Now updated and expanded, Call Center Management on Fast Forward is the most comprehensive source available on running a call center. It covers every aspect of call center management - service level, forecasting, scheduling, resource calculations, metrics, quality, budgeting, reporting, strategy and key enabling technologies - in a format that is well-organized and easy to understand. The updated and expanded edition contains important new information, including: Trends in customer expectations; Best practices in performance reports and objectives; How to create an effective customer access strategy appropriate for today's environment; How to manage multichannel contacts with quality; New technologies, and how they're changing customer contact services; Improving the call center's strategic impact and ROI; New case studies and examples from Wells Fargo, Starbucks, Aetna and many others.
Prevent Survive Thrive
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Author : John G. West
language : en
Publisher: BenBella Books, Inc.
Release Date : 2016-10-04
Prevent Survive Thrive written by John G. West and has been published by BenBella Books, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-10-04 with Health & Fitness categories.
Are you doing everything you can to make sure your breasts are healthy? If this question gives you pause, you're not alone. Confusing media and conflicting advice surrounding breast health can make it challenging to know what's best. In the United States this year, more than 40,000 women will die from breast cancer. Dr. John G. West wants to help you avoid becoming part of that statistic through preventative methods and screenings. And for women who are diagnosed, Dr. West provides guidance and wisdom to make the best possible treatment decisions. For nearly 20 years, Dr. West has focused on giving his patients the best care possible when they show up for diagnosis or treatment. The question he gets most often from his patients is: "What would you tell me if I were your wife or daughter?" Prevent, Survive, Thrive: Every Woman's Guide to Optimal Breast Care is the answer. Drawing from the latest scientific findings in the field of breast care, Dr. West outlines the things most women don't know about screening, like when you should insist on an ultrasound instead of only relying on mammogram results or how to determine if you should get genetic testing—and what it can and cannot tell you about your cancer risk. He lets you know exactly what kind of pain is normal and what should be investigated further. Dr. West even offers lifestyle advice to help lower your risk factors; things as small as how often you exercise or where you carry your cell phone can have an impact on your future health. Prevent, Survive, Thrive provides clear, accurate guidelines for prevention and early detection—letting you take control of your health.