Human Automation Teamwork
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Human Automation Teamwork
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Author : Åsa Svensson
language : en
Publisher: Linköping University Electronic Press
Release Date : 2020-04-07
Human Automation Teamwork written by Åsa Svensson and has been published by Linköping University Electronic Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-07 with Electronic books categories.
This dissertation explores the topic of human-automation teamwork in Air Traffic Control (ATC). ATC is a high stakes environment where complex automation is being introduced while the human operator has the legal responsibility. With increasing demands on productivity in various industries (as also in ATC), automation is introduced for efficiency, maintaining safety, and to keep the workload of the human operator within acceptable limits. However, previous research has shown that automation may cause negative effects on the human operator and performance, such as forcing the operator out of the control loop, which might lead to problems or confusion. Previous research suggests a need for strengthening human-automation collaboration where automation is seen as a team member to keep the operator in the loop. In order to achieve such teamwork, the design of the automation needs to be human-centred, i.e. that the automation is designed for the underlying need of the operator. The aim of this dissertation is to explore teamwork in ATC from several angles to understand how the air traffic controllers are working in current ATC environments and how automation could be designed to support human-automation teamwork. The included studies rely on interviews, simulations, and questionnaires, all with operational air traffic controllers as participants. The results indicate that for both human-human teamwork and human-automation teamwork, teamwork factors such as adaptability and mutual performance monitoring (knowing what the other team members are doing) are important for the work performance in current ATC environments, where mutual performance monitoring is especially important during stressful situations. When designing automation, lessons learned from human-human teamwork should be considered. The work within the scope of this dissertation identifies and concerns two human-automation teamwork aspects: boundary awareness and implicit communication. These are proposed to support the operator’s knowledge about the automation and the communication flow between the operator and the automation. Boundary awareness is the operator’s knowledge of the automation’s abilities, its boundaries (what it can or cannot manage), and about consequences if it would go outside of these boundaries. Implicit communication is the unspoken or implied small cues that the operator and the automation can use to communicate with each other. It is proposed that implicit communication can be based on the work patterns of the operator. The knowledge gained through the work in this dissertation can be used as a foundation for further research and design of automation regarding operator knowledge about the automation boundaries and the communication within the team. Denna avhandling utforskar teamwork mellan människa och automation inom flygtrafikledning. Flygtrafikledning är en högriskmiljö där komplex automation introduceras samtidigt som den mänskliga operatören har det juridiska ansvaret. Med ökade krav på produktivitet inom olika industrier (och även inom flygtrafikledning) så introduceras automation för effektiviteten, för att bibehålla säkerheten och för att hålla arbetsbelastningen för den mänskliga operatören inom acceptabla gränser. Tidigare forskning har däremot visat att automationen kan orsaka negativa effekter på den mänskliga operatören och på prestationen, som till exempel att tvinga ut operatören utanför kontrolloopen vilket leder till problem och förvirring. Tidigare forskning föreslår ett starkare samarbete mellan människa och automation där automationen är sedd som en teammedlem för att behålla operatören i loopen. För att uppnå ett sådant samarbete behöver automation vara människo-centrerad, att automation med andra ord är designad för operatörens underliggande behov. Syftet med denna avhandling är att utforska teamwork från olika vinklar inom flygtrafikledning för att förstå hur flygledare jobbar i nuvarande flygtrafikledningsmiljöer och för att förstå hur automation skulle kunna designas för att stödja teamwork mellan människa och automation. Studierna som denna avhandling bygger på har använt sig av intervjuer, simuleringar och enkäter, alla med operativa flygtrafikledare som deltagare. Resultatet tyder på att för både människa-människa teamwork och människa-automations teamwork så är teamwork faktorer så som flexibilitet och ömsesidig övervakning av teammedlemmarnas prestationer viktiga där övervakning av teammedlemmarnas prestationer är speciellt viktigt under stressiga situationer. När man designar automation bör man ta lärdom från teamwork mellan människor. Vidare så identifierar och behandlar arbetet inom denna avhandling två aspekter gällande teamwork mellan människa och automation: gränsmedvetenhet och implicit kommunikation. Dessa aspekter är föreslagna vi att stötta operatörens kunskap om automationen och kommunikationsflödet mellan operatören och automationen. Gränsmedvetenhet är operatörens kunskap om automationens förmågor, dess gränser och dess konsekvenser när automation går utanför dessa gränser. Implicit kommunikation är de outtalade eller implicita ledtrådar som operatören och automationen kan använda för att kommunicera med varandra. Det är föreslaget att implicit kommunikation kan baseras på arbetsmönster från operatören eller från prediktioner från automationen. Kunskapen från denna avhandling kan användas som ett underlagför vidare forskning och design av automation gällande operatörers kunskap om automationens gränser och kommunikationen inom teamet.
Identifying Requirements For Effective Human Automation Teamwork
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Author :
language : en
Publisher:
Release Date : 2014
Identifying Requirements For Effective Human Automation Teamwork written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with categories.
Previous studies have shown that poorly designed human-automation collaboration, such as poorly designed communication protocols, often leads to problems for the human operators, such as: lack of vigilance, complacency, and loss of skills. These problems often lead to suboptimal system performance. To address this situation, a considerable amount of research has been conducted to improve human-automation collaboration and to make automation function better as a "team player." Much of this research is based on an understanding of what it means to be a good team player from the perspective of a human team. However, the research is often based on a simplified view of human teams and teamwork. In this study, we sought to better understand the capabilities and limitations of automation from the standpoint of human teams. We first examined human teams to identify the principles for effective teamwork. We next reviewed the research on integrating automation agents and human agents into mixed agent teams to identify the limitations of automation agents to conform to teamwork principles. This research resulted in insights that can lead to more effective human-automation collaboration by enabling a more realistic set of requirements to be developed based on the strengths and limitations of all agents.
Function Allocation For Humans And Automation In The Context Of Team Dynamics
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Author :
language : en
Publisher:
Release Date : 2015
Function Allocation For Humans And Automation In The Context Of Team Dynamics written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.
Within Human Factors Engineering, a decision-making process called function allocation (FA) is used during the design life cycle of complex systems to distribute the system functions, often identified through a functional requirements analysis, to all human and automated machine agents (or teammates) involved in controlling the system. Most FA methods make allocation decisions primarily by comparing the capabilities of humans and automation, but then also by considering secondary factors such as cost, regulations, and the health and safety of workers. The primary analysis of the strengths and weaknesses of humans and machines, however, is almost always considered in terms of individual human or machine capabilities. Yet, FA is fundamentally about teamwork in that the goal of the FA decision-making process is to determine what are the optimal allocations of functions among agents. Given this framing of FA, and the increasing use of and sophistication of automation, there are two related social psychological issues that current FA methods need to address more thoroughly. First, many principles for effective human teamwork are not considered as central decision points or in the iterative hypothesis and testing phase in most FA methods, when it is clear that social factors have numerous positive and negative effects on individual and team capabilities. Second, social psychological factors affecting team performance and can be difficult to translate to automated agents, and most FA methods currently do not account for this effect. The implications for these issues are discussed.
The Effects Of Automation On Team Performance And Team Coordination
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Author : Melanie Clay Wright
language : en
Publisher:
Release Date : 2002
The Effects Of Automation On Team Performance And Team Coordination written by Melanie Clay Wright and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
Keywords: automation, human-automation interaction, team coordination, teams, levels of automation.
Framework For Human Automation Collaboration
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Author :
language : en
Publisher:
Release Date : 2013
Framework For Human Automation Collaboration written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013 with categories.
The Human Automation Collaboration (HAC) research project is investigating how advanced technologies that are planned for Advanced Small Modular Reactors (AdvSMR) will affect the performance and the reliability of the plant from a human factors and human performance perspective. The HAC research effort investigates the consequences of allocating functions between the operators and automated systems. More specifically, the research team is addressing how to best design the collaboration between the operators and the automated systems in a manner that has the greatest positive impact on overall plant performance and reliability. Oxstrand et al. (2013 - March) describes the efforts conducted by the researchers to identify the research needs for HAC. The research team reviewed the literature on HAC, developed a model of HAC, and identified gaps in the existing knowledge of human-automation collaboration. As described in Oxstrand et al. (2013 - June), the team then prioritized the research topics identified based on the specific needs in the context of AdvSMR. The prioritization was based on two sources of input: 1) The preliminary functions and tasks, and 2) The model of HAC. As a result, three analytical studies were planned and conduced; 1) Models of Teamwork, 2) Standardized HAC Performance Measurement Battery, and 3) Initiators and Triggering Conditions for Adaptive Automation. Additionally, one field study was also conducted at Idaho Falls Power.
The Human Electronic Crew Can We Trust The Team Proceedings Of The 3rd International Workshop On Human Computer Teamwork
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Author :
language : en
Publisher:
Release Date : 1995
The Human Electronic Crew Can We Trust The Team Proceedings Of The 3rd International Workshop On Human Computer Teamwork written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1995 with categories.
With the emergence of increasing numbers of aircraft systems involving human operators interacting with "intelligent" automation, concerns have been raised regarding the trustworthiness of the Human-Electronic Crew Team's decisions. Many of the decisions that the Team is required to make occur in an imprecise world in which the judgements may be made based on such vague concepts as high, low, near or far. The most effective decision aids in this type of environment may be those which can interpret inexact data and still achieve sound solutions, such as fuzzy logic decision aiding systems. Essentially, the problem comes down to the level of confidence that higher authorities should have in the decisions, and in the resulting actions, of the Team. The Human-Electronic Crew needs to be successfully developed and integrated such that it can function effectively as a trustworthy Team in this inexact, real world. The specific purpose of this workshop was to examine these concerns.
Human Performance In Automated And Autonomous Systems
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Author : Mustapha Mouloua
language : en
Publisher: CRC Press
Release Date : 2019-09-19
Human Performance In Automated And Autonomous Systems written by Mustapha Mouloua and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-19 with Technology & Engineering categories.
This book is devoted to the examination of emerging practical issues related to automated and autonomous systems. The book highlights the significance of these emergent technologies that determine the course of our daily lives. Each unique chapter highlights human factors and engineering concerns across real-world applications, including matters related to aviation and healthcare, human-robot interaction, transportation systems, cybersecurity and cyber defense. This book also depicts the boundaries that separate humans from machine as we continue to become ever more immersed in and symbiotic with these fast-emerging technologies. Automation, across many occupations, has transitioned the human to a role of monitoring machines, presenting challenges related to vigilance and workload. This book identifies the importance of an approach to automated technology that emphasizes the "human user" at the center of the design process. Features Provides perspectives on the role of the individual and teams in complex technical systems such as aviation, healthcare, and medicine Presents the development of highly autonomous systems related to human safety and performance Examines solutions to human factors challenges presented by modern threats to data privacy and cybersecurity Discusses human perceptual and cognitive capabilities underwriting to the design of automated and autonomous systems • Provides in-depth, expert reviews of context-related developments in automation and human-robot teaming Human Performance in Automated and Autonomous Systems: Emerging Issues and Practical Perspectives applies scientific theory directly to real-world systems where automation and autonomous technology is implemented.
Effects Of Mental Model Quality On Collaborative System Performance
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Author : Bart D. Wilkison
language : en
Publisher:
Release Date : 2008
Effects Of Mental Model Quality On Collaborative System Performance written by Bart D. Wilkison and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Automation categories.
As the tasks humans perform become more complicated and the technology manufactured to support those tasks becomes more adaptive, the relationship between humans and automation transforms into a collaborative system. In this system each member depends on the input of the other to reach a predetermined goal beneficial to both parties. Studying the human/automation dynamic as a social team provides a new set of variables affecting performance previously unstudied by automation researchers. One such variable is the shared mental model (Mathieu, Heffner, Goodwin, Salas, & Cannon-Bowers, 2000). This study examined the relationship between mental model quality and collaborative system performance within the domain of a navigation task. Participants navigated through a simulated city with the help of a navigational system performing at two levels of accuracy; 70% and 100%. Participants with robust mental models of the task environment identified automation errors when they occurred and optimally navigated to destinations. Conversely, users with vague mental models were less likely to identify automation errors, and chose inefficient routes to destinations. Thus, mental model quality proved to be an efficient predictor of navigation performance. Additionally, participants with no mental model performed as well as participants with vague mental models. The difference in performance was the number and type of errors committed. This research is important as it supports previous assertions that humans and automated systems can work as teammates and perform teamwork (Nass, Fog, & Moon, 2000). Thus, other variables found to impact human/human team performance might also affect human/automation team performance just as this study explored the effects of a primarily human/human team performance variable, the mental model. Additionally, this research suggests that a training program creating a weak, inaccurate, or incomplete mental model in the user is equivalent to no training program in terms of performance. Finally, through a qualitative model, this study proposes mental model quality affects the constructs of user self confidence and trust in automation. These two constructs are thought to ultimately determine automation usage (Lee & Moray, 1994). To validate the model a follow on study is proposed to measure automation usage as mental model quality changes.
Model Based Metrics Of Human Automation Function Allocation In Complex Work Environments
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Author : So Young Kim
language : en
Publisher:
Release Date : 2011
Model Based Metrics Of Human Automation Function Allocation In Complex Work Environments written by So Young Kim and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Automation categories.
Function allocation is the design decision which assigns work functions to all agents in a team, both human and automated. Efforts to guide function allocation systematically has been studied in many fields such as engineering, human factors, team and organization design, management science, and cognitive systems engineering. Each field focuses on certain aspects of function allocation, but not all; thus, an independent discussion of each does not address all necessary issues with function allocation. Four distinctive perspectives emerged from a review of these fields: technology-centered, human-centered, team-oriented, and work-oriented. Each perspective focuses on different aspects of function allocation: capabilities and characteristics of agents (automation or human), team structure and processes, and work structure and the work environment. : Together, these perspectives identify the following eight issues with function allocation.
Human Performance In Automated And Autonomous Systems Two Volume Set
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Author : Mustapha Mouloua
language : en
Publisher: CRC Press
Release Date : 2019-12-17
Human Performance In Automated And Autonomous Systems Two Volume Set written by Mustapha Mouloua and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-12-17 with Computers categories.
This two-volume set addresses a variety of human factors issues and engineering concerns across various real-world applications such as aviation and driving, cybersecurity, and healthcare systems. The contents of these books also present recent theories and methods related to human performance, workload and usability assessment in automated and autonomous systems. In this set, the authors discuss both current and developing topics of advanced automation technologies and present emerging practical challenges. Topics covered include unmanned aerial systems and self-driving cars, individual and team performance, human-robot interaction, and operator selection and training. Both practical and theoretical discussions of modern automated and autonomous systems are provided throughout each of the volumes. These books are suitable for those first approaching the issues to those well versed in these fast-moving areas, including students, teachers, researchers, engineers, and policy makers alike. Volume 1 - Human Performance in Automated and Autonomous Systems: Current Theory and Methods Volume 2 - Human Performance in Automated and Autonomous Systems: Emerging Issues and Practical Perspectives