Human Capital Development In Services Job
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Human Capital Development In Services Job
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Author : Asst. Prof. Dr. Kannapat Kankaew
language : en
Publisher: Horizon Books ( A Division of Ignited Minds Edutech P Ltd)
Release Date : 2021-03-02
Human Capital Development In Services Job written by Asst. Prof. Dr. Kannapat Kankaew and has been published by Horizon Books ( A Division of Ignited Minds Edutech P Ltd) this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-03-02 with Business & Economics categories.
The purpose of this study are to; 1) study the level and the differences of development of human capital, and human capital competency in aviation, and service satisfaction of ground service officers. 2) study the development of human capital that affect the competency of ground service officers. 3) Study the aviation human capital of ground service officers that satisfy the passengers. This research is primarily quantitative research and the qualitative was supplemented by structured in-depth interviews to foster the results. The sampling groups divided into two main groups. The first samples were those who work in the aviation industry, consisting of full-service airlines and low-cost airlines senior staff level. The second group was full-service and low-cost airline passengers. The data was collected through questionnaires for quantitative. While the qualitative was conducted by interviewing the airlines' executives. The first objective found that the approaches to developing aviation capital from airlines’ employee perspectives are classroom training, learning organization, job rotation, a field trip for learning, and education at highest level. Whereas, the competencies that fit for aviation human capital are having a volunteer attitude, cultural diversity management, communication and interaction skills, communication skills of the foreign language, technological skills, creativity and innovation for the job improvement, service-minded, continuous learning for self-improvement, ethics and morals, being expertise in career, and job achievement at the highest level. The result of passengers’ satisfaction on service quality, responsiveness to passengers’ needs, reliability and assurance, and service expectation at highest level. The second objective the approaches affecting aviation human capital development are classroom training, job rotation, on-the-job training, coaching, and learning organization. And the third objective the competences affect passengers’ satisfaction towards ground service officers are communication skills of the foreign language, continuous learning for self-improvement, having a volunteer attitude, service minded, communication and interaction skills, teamwork, emotional quotient, cultural diversity management, and ethics and morals. The recommendation from this research for policymakers of the government agencies to monitor the aviation standards for the development of aviation personnel. The government agencies should implement policy on the manpower development process for the ground service systematically. Considering that, the institutions should apply the methods of learning and development as well as the necessary competencies to students.
Opportunities For Improving Programs And Services For Children With Disabilities
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Author : National Academies of Sciences, Engineering, and Medicine
language : en
Publisher: National Academies Press
Release Date : 2018-08-06
Opportunities For Improving Programs And Services For Children With Disabilities written by National Academies of Sciences, Engineering, and Medicine and has been published by National Academies Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-08-06 with Medical categories.
Although the general public in the United States assumes children to be generally healthy and thriving, a substantial and growing number of children have at least one chronic health condition. Many of these conditions are associated with disabilities and interfere regularly with children's usual activities, such as play or leisure activities, attending school, and engaging in family or community activities. In their most severe forms, such disorders are serious lifelong threats to children's social, emotional well-being and quality of life, and anticipated adult outcomes such as for employment or independent living. However, pinpointing the prevalence of disability among children in the U.S. is difficult, as conceptual frameworks and definitions of disability vary among federal programs that provide services to this population and national surveys, the two primary sources for prevalence data. Opportunities for Improving Programs and Services for Children with Disabilities provides a comprehensive analysis of health outcomes for school-aged children with disabilities. This report reviews and assesses programs, services, and supports available to these children and their families. It also describes overarching program, service, and treatment goals; examines outreach efforts and utilization rates; identifies what outcomes are measured and how they are reported; and describes what is known about the effectiveness of these programs and services.
Employing Human Capital
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Author :
language : en
Publisher:
Release Date : 1987
Employing Human Capital written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1987 with Manpower planning categories.
Human Capital And Development
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Author : Ju-Ho Lee
language : en
Publisher: Edward Elgar Publishing
Release Date : 2018
Human Capital And Development written by Ju-Ho Lee and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018 with categories.
During recent decades, Korea has been one of only a handful of countries that have made the successful transformation to become a developed nation by simultaneously achieving persistent economic growth combined with a democratic political system. Experts and political leaders worldwide have attributed this achievement to investments in people or, in other words, the power of education. Whilst numerous books have highlighted the role of industrial policies, technological growth, and international trade in Korea’s development process, this is one of the first to focus on the role of human capital. It shows how the accumulation of human capital aided transformation and helps explain the policies, strategies and challenges that Korea faces now and in the future.
Developing Human Capital
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Author : Gene Pease
language : en
Publisher: John Wiley & Sons
Release Date : 2014-07-21
Developing Human Capital written by Gene Pease and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-07-21 with Business & Economics categories.
Don't squander your most valuable resource! Collectively, your workers are your company's most important and most valuable asset. To make the most of this asset, nothing beats quantitative performance and investment measurement. Learning and Development is an 80 billion-dollar industry, and every valuable employee represents a sizable investment on the part of your company. To keep your business moving forward, effective management of human capital is crucial. It generates plenty of data, and deep analysis of this data helps you provide feedback and make adjustments to capitalize on the combined knowledge, skills, and creativity of your workers. Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments provides a guidebook for collecting, organizing, and analyzing the data surrounding human capital so you can make the most of your employees' potential. Use predictive analysis to optimize human capital investments Learn effective study design and alignment Get the tools you need for measurement, surveys, and analysis Decide what to measure and how to measure it Outline your company's current and future analytics technology needs Map data sources, and overcome barriers to data collection Authors Gene Pease, Bonnie Beresford, and Lew Walker provide case studies in which major companies applied human capital analytics to guide people decisions, and expand upon the role of analytics in Learning and Development. Developing Human Capital: Using Analytics to Plan and Optimize Your Learning and Development Investments is an essential guide to 21st century human resources and management practices, and can keep you from squandering your company's most valuable resource.
Human Resource Management In Singapore The Complete Guide Volume A Employment Management
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Author : Oun Hean Loh
language : en
Publisher: World Scientific
Release Date : 2024-03-06
Human Resource Management In Singapore The Complete Guide Volume A Employment Management written by Oun Hean Loh and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-03-06 with Business & Economics categories.
'Human Resource is our most precious asset. Progressive HR enhances human capital. Regressive HR depresses it. HR practitioners are entrusted with heavy responsibility. They must equip themselves with the knowledge and skills so that they could multiply the human capital under their care. This HR management series is timely. It is written in the Singapore context guided by our local employment laws and tripartite guidelines and standards. I commend the authors for their endeavour to produce such a first.'Lim Swee SayFormer Minister for ManpowerFormer Secretary General, National Trades Union CongressHuman Resource Management in Singapore — The Complete Guide covers a wide spectrum of human resource management topics in five volumes: Employment Management, Work and Remuneration, Employee Benefits, Performance and Development, and Employee Conduct and Relations. In every chapter, the WHY, WHAT and HOW are presented lucidly. The books are a must-have GPS for any human resource practitioner in Singapore. Students, academics and bosses into human resource management as well as overseas human resource practitioners will also find the books helpful and instructive.Volume A on Employment Management explains the differences between contract of service and contract for service and the various types of employment and engagement of services, including permanent employment, term contract, re-employment, part-time employment and casual work. Key employment terms including probation, notice period and non-compete agreements are discussed. A clear execution guide is given on recruitment and selection, as well as managing the different forms of employment exit, including resignation, contract expiry, contractual termination, dismissal due to misconduct, vacation of office, frustration of contract, retirement, retrenchment and medical boarding out. Staff transfer and secondment, as well as legal transfer of employment are also covered. Readers will find the 11 chapters easily comprehensible and packed with invaluable insights to guide them to make good decisions on manpower resourcing and managing employment.
Human Capital
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Author : Sally Coleman Selden
language : en
Publisher: CQ Press
Release Date : 2008-07-21
Human Capital written by Sally Coleman Selden and has been published by CQ Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-21 with Political Science categories.
Take a sneak peak inside!Click on the link below to preview chapter one. Order your exam copy today by clicking on the "Request an Exam Copy" link above. Chapter 1 With the shift from “human resources” to “human capital management” (HCM), public agencies are striving to strategically manage their workforces. Sally Selden’s groundbreaking book moves far beyond describing best practices and offers the context in which innovative practices have been implemented. She details how agencies are creating performance-aligned workforces by adopting systems and policies that are driven by their strategic missions. This book covers core topics of personnel courses—including hiring, training, retention, performance, and recognition—but also includes integrated coverage on measuring success through assessment. Further helping readers grasp how HCM works, the book uses original data from the Government Performance Project and incorporates many comparative examples across a wide range of states, plus federal and municipal agencies. Unlike anything else available, Human Capital fills a critical gap for both students and public personnel professionals.
Women Men And Human Capital Development In The Public Sector
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Author : Bonnie G. Mani
language : en
Publisher: Rowman & Littlefield
Release Date : 2009
Women Men And Human Capital Development In The Public Sector written by Bonnie G. Mani and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Human capital categories.
Women, Men, and Human Capital Development in the Public Sector: Return on Investments analyzes the gap in wages paid to women and men who work for federal, state, and local governments; factors that contribute to disparities in pay; and organizational strategies for narrowing the gap. The gender gap in wages and status is closing. Changes in public policies and social and organizational changes have facilitated the development of human capital. However, many systemic, sociopsychological, and social barriers still limit women's career advancement in the public sector. American women earn approximately eighty cents for every dollar earned by men. Women hold less than 30 percent of executive positions in the private sector as well as federal, state, and local governments. This study analyzes factors, both legal and illegal, that lead to inequities in the pay and status of men and women. In recent turbulent economic times many organizations have eliminated jobs, facilitated early retirements, and lost employees frustrated by the lack of opportunities for advancement. Proactive organizations prepare for the unexpected by fully developing their human capital. Public policies have been less than effective in closing the wage gap, due in part to American culture and individual women's choices. Women are more likely than men to complete lower levels of education, enter the workforce later in life, and occupy lower-level positions. For these reasons the gender-based wage gap may never close, but, as the author points out, investments in human capital development may facilitate women's career advancement and narrow the gap. The author develops specific strategies for narrowing the wage gap and explores avenues of implementation. Book jacket.
Survive Learn Thrive
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Author : Weltbank
language : en
Publisher:
Release Date : 2020
Survive Learn Thrive written by Weltbank and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with categories.
Human capital is the stock of accumulated knowledge, experience, and attributes that workers bring to and use in the production of goods and services in an economy. Investing in people through quality healthcare, education, social services, and job opportunities develops human capital, which is key to ending extreme poverty and creating more inclusive societies. The state of Georgia's human capital is of significant concern as it threatens to hold the country back from reaching its growth potential. Recognizing this urgency, the government has begun to set national priorities for accelerating human capital development.This report highlights the state of and trends in human capital development in Georgia today. Its aim is to acknowledge Georgia's accomplishments, address ongoing challenges, and outline key interventions to help the country in taking the next step in its growth by investing in its most important resource, the Georgian people. Moving from ideation to the implementation of strategic human capital investments will require a whole-of-society approach, an increase in financial commitments, continuous monitoring and learning from results, and the exploitation of technology.
Innovations In Human Resource Management
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Author : Hannah S. Sistare
language : en
Publisher: Routledge
Release Date : 2015-01-28
Innovations In Human Resource Management written by Hannah S. Sistare and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-28 with Business & Economics categories.
Human resource management is experiencing profound change, new challenges, exciting accomplishments, and much uncertainity. The public service has moved away from the old days of "personnel management" concerned mostly with processing "personal action" paperwork, to a system where public employees are managed as human capital to get the work of the government done more effectively and efficiently. This volume brings together the latest thinking on human resource management in the public service, presented by distinguished thought leaders in the field. While it focuses primarily on federal government policies and practices, the principles, conclusions, and recommendations translate readily to state and local government, and to the private sector as well.