Improving Patient Experience
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Measuring And Improving Patient Satisfaction
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Author : Patrick J. Shelton
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2000
Measuring And Improving Patient Satisfaction written by Patrick J. Shelton and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Organizational change categories.
Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Understanding And Using Health Experiences
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Author : Sue Ziebland
language : en
Publisher: Oxford University Press
Release Date : 2013-04-04
Understanding And Using Health Experiences written by Sue Ziebland and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-04-04 with Medical categories.
Improving patient experience is a global priority for health policy-makers and care providers. This book critically examines the various ways in which people's experience of health and healthcare can be recorded, analysed and therefore improved.
Improving Patient Experience In Primary Care
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Author :
language : en
Publisher:
Release Date : 2017
Improving Patient Experience In Primary Care written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with categories.
Transforming Leadership Improving The Patient Experience
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Author : Alan T. Belasen, Ph.D.
language : en
Publisher: CRC Press
Release Date : 2024-02-27
Transforming Leadership Improving The Patient Experience written by Alan T. Belasen, Ph.D. and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-27 with Business & Economics categories.
This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders’ perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported "quality of care" was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.
The Complete Guide To Transforming The Patient Experience
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Author : Gary Adamson
language : en
Publisher: HC Pro, Inc.
Release Date : 2009-10
The Complete Guide To Transforming The Patient Experience written by Gary Adamson and has been published by HC Pro, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10 with Business & Economics categories.
The Complete Guide to Transforming the Patient Experience Gary Adamson; Sonia Rhodes Create exceptional healthcare experiences that improve market share. The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. The patient experience is your competition's #1 priority. Make it yours, too. Nearly 90% of senior healthcare executives say that improving patient experience is one of their top five priorities. That makes it your priority, too. Using examples from organizations that create successful healthcare experiences, The Complete Guide to Transforming the Patient Experience will give you the tools you need to: Assess your organization's patient experience Implement patient experience techniques in your own organization Market your new patient experience to improve market share Unite brand promise with brand experience The Complete Guide to Transforming the Patient Experience comes with a multi-media, interactive CD that includes a compilation of best practices, examples of experience initiatives, and ideas to inspire your own experience efforts. Take a look at the table of contents Chapter 1: Story in the Stone: The State of the Experience in Healthcare Chapter 2: Immerse Yourself: The Best Way to Learn About Experiences Chapter 3: An Experience Marriage: Marketing and Operations Together At Last Chapter 4: Experience Drivers: From the Inside Out and the Outside In Chapter 5: Stories Matter: How Leaders Can Convey Meaning and Drive Decisions Chapter 6: A Question of Greatness: Set a New Standard of Organizational Performance Chapter 7: Living Legends: Bring Mission, Vision, and Values to Life Chapter 8: Miniature Treasures, Epic Results: Create Memorable Symbols and Ceremonies Chapter 9: Setting the Stage: Turn Functional Facilities into Healing Spaces Chapter 10: The Fab Four: Develop, Gather, and Tell Your Stories--and Make them Legendary Chapter 11: Getting Real: Close the Gap Between Brand Promise and Brand Experience Who will benefit from this book? Improving the patient experience is everyone's job, and it starts with top-level executives, including CEOs, CFOs, COOs, chief medical and nursing officers, and chief marketing officers. This guide will also benefit marketing, advertising, and PR directors, and anyone involved with the patient experience.
Improving Patient Satisfaction
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Author : Vanessa Allen
language : en
Publisher:
Release Date : 2006
Improving Patient Satisfaction written by Vanessa Allen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Patient satisfaction categories.
The Best Patient Experience
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Author : Bo Snyder
language : en
Publisher: ACHE Management
Release Date : 2016
The Best Patient Experience written by Bo Snyder and has been published by ACHE Management this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016 with Medical categories.
In today's healthcare environment, satisfying patients is essential to good medical care and business success. But physicians' chances of moving the needle on patient satisfaction are much higher if they have the support of their healthcare organization's leadership team. The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores explains how healthcare leaders can help physicians improve their interactions with patients and achieve higher patient satisfaction scores. Written in a conversational style, the book is filled with tips, tools, templates, and resources leaders can employ to support physicians in their relationships with patients. Recognizing that the process for building a better patient experience is not easy, the book intersperses practical advice with anecdotes from the author and other healthcare leaders to provide context for working through these challenges. The resulting transformation creates an environment of personal gratification and professional pride that galvanizes not just the physicians but the entire organization. Features of the book include: A case study of a physician group that improved its patient satisfaction scores from the 20th percentile to the 99th percentile A dozen reasons leaders should care about patient satisfaction A six-step process for getting physicians to engage on patient satisfaction Typical objections of skeptical physicians and how to respond to them Advice on helping doctors sustain behavior changes to ensure success Tips on using patient satisfaction data A DIY approach to shadow coaching physicians
Improving The Patient Experience
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Author : NHS Estates
language : en
Publisher: TSO
Release Date : 2004
Improving The Patient Experience written by NHS Estates and has been published by TSO this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Medical categories.
This strategic guidance is part of a series of publications by NHS Estates which consider the planning and design of NHS facilities to improve the patient experience. It focuses on the identification of core principles involved in providing a friendly environment for children and young people using healthcare facilities, and can be applied to any health care or social care setting. Topics discussed include: the Children's National Service framework; views of children, young people and their carers; key considerations including security, safety, privacy, the importance of play, education in hospital and the use of artwork displays; designs based on sensory receptors of sight, touch, hearing, taste and smell; and the European Association for Children in Hospital (EACH) Charter.
Physician Entrepreneurs
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Author : Wendy Leebov
language : en
Publisher: Healthleaders Media, a Division of Blr
Release Date : 2008
Physician Entrepreneurs written by Wendy Leebov and has been published by Healthleaders Media, a Division of Blr this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Entrepreneurship categories.
Physician Entrepreneurs: The Quality Patient Experience Improve outcomes, boost quality scores, and increase revenue Wendy Leebov, EdD Improving patient satisfaction is your practice's most effective business strategy A quality patient experience directly impacts physician scores and rankings with private insurers and government agencies, boosts patient volume and retention rates, and leads to better patient adherence and improved medical outcomes. In short, improving patient satisfaction may be your practice's best investment. Physician Entrepreneurs: The Quality Patient Experience is built around the key areas covered in the Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey that measures patient satisfaction. This book with CD toolkit offers quick-to-learn and easy-to-implement customer service techniques that physicians and practice staff can adopt today--without sacrificing productivity--such as: Tips and strategies for making the most of the limited time available with each patient Scripts and checklists to improve doctor-patient communication Guidelines for interacting with patients via e-mail and telephone Case studies of successful initiatives that boost quality and improve satisfaction Follow-up techniques for staff to enhance patient adherence and medical outcomes Easy ways to improve CAHPS and payers' physician ranking scores Advice for improving the customer experience while using a laptop, PDA, or tablet Techniques to improve patient copay cash flow Practical techniques and tools to improve the patient experience in your organization Whether you're an employed physician, a practice manager, or a physician owner, The Quality Patient Experience takes a business management focus and emphasizes the practical benefits of improving the patient experience. The CD offers ready-to-use fact sheets, flyers, checklists, scripts, worksheets, and report cards for everyday situations that you and your staff can put into use today to improve: Observation and feedback Greetings, handoffs, and goodbyes Handling difficult situations Telephone and e-mail communications Patient delays and waiting times Hiring, accountability, and employee recognition Communication before, during, and after visits Who will benefit from this book? Physician leaders and owners Practice administrators CEOs COOs Office managers
Smart Healthcare
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Author : Charles Bell
language : en
Publisher:
Release Date : 2020-02-04
Smart Healthcare written by Charles Bell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-04 with categories.
How to assess and improve Patient Experience Quotient