Improving Patient Satisfaction
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Measuring And Improving Patient Satisfaction
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Author : Patrick J. Shelton
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2000
Measuring And Improving Patient Satisfaction written by Patrick J. Shelton and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Organizational change categories.
Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.
Improving Patient Satisfaction
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Author : Vanessa Allen
language : en
Publisher:
Release Date : 2006
Improving Patient Satisfaction written by Vanessa Allen and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Patient satisfaction categories.
Improving Patient Satisfaction Now
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Author : Anne-Marie Nelson
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1997
Improving Patient Satisfaction Now written by Anne-Marie Nelson and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Patient satisfaction categories.
In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.
Increasing Patient Satisfaction
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Author : Roberta L. Messner
language : en
Publisher:
Release Date : 1996
Increasing Patient Satisfaction written by Roberta L. Messner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Medical categories.
This manual guides the nurse and those associated with quality improvement in the health care setting through the fundamentals of ensuring a satisfied "customer". It presents the many components of quality patient care, including communication skills, individualized care, patient education, creating a hospitable environment, handling complaints efficiently, and designing and utilizing surveys of client satisfaction. The authors draw from the principles of Continuous Quality Improvement and other lessons learned from the business world, in addition to nursing's rich tradition of service. Written with warmth, sensitivity, and clarity, the book is an excellent resource for nursing students and practicing nurses. Health care institutions seeking good client relations will find this a suitable text for in-service training.
Patient Satisfaction
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Author : Irwin Press
language : en
Publisher:
Release Date : 2006
Patient Satisfaction written by Irwin Press and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Medical categories.
The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]
Improving Patient Satisfaction
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Author : James A. Muschler
language : en
Publisher:
Release Date : 2002
Improving Patient Satisfaction written by James A. Muschler and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002 with categories.
Improving Patient Satisfaction Scores By Implementing An Hourly Rounding Protocol
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Author : Colleen Reynolds
language : en
Publisher:
Release Date : 2010
Improving Patient Satisfaction Scores By Implementing An Hourly Rounding Protocol written by Colleen Reynolds and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with categories.
"Patient satisfaction has become an important indicator to measure the quality of care and the financial success of healthcare organizations. The measurement of patient satisfaction has led to an increased appreciation of the significance of patient expectations and the perceptions of care that they receive (Dingman, Williams, Fosbinder & Warnick, 1999). The review of evidence reveals that healthcare organizations providing higher levels of quality care and patient satisfaction hold a competitive advantage in the current health care market. Satisfaction consists of both a cognitive evaluation and emotional reaction to the components of care delivery and service. Patient Satisfaction is an individual subjective perception and is closely tied to an individual's expectations regarding the care and services (Urden, 2002). Satisfaction is lower when expectations are not met. Although most patients are generally satisfied with their healthcare experience, they are not uniformly satisfied with all aspects of care." −́£ -- from Introduction and Overview.
Transforming Leadership Improving The Patient Experience
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Author : Alan T. Belasen, Ph.D.
language : en
Publisher: CRC Press
Release Date : 2024-02-27
Transforming Leadership Improving The Patient Experience written by Alan T. Belasen, Ph.D. and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-27 with Business & Economics categories.
This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders’ perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported "quality of care" was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.
Love Your Patients
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Author : Scott Louis Diering
language : en
Publisher: Blue Dolphin Pub
Release Date : 2004
Love Your Patients written by Scott Louis Diering and has been published by Blue Dolphin Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Medical categories.
Love Your Patients is a guide to the words and actions that healthcare workers can offer to enhance any patient's healthcare experience. Written by a psychologist-turned-Emergency Room physician, the advice is gentle and uncomplicated, yet vibrantly enhanced by the colorful anecdotes from life in the trenches of healthcare. The first section identifies love in healthcare as comprised of compassion, respect and humility. The second section critiques a dozen anecdotes which illustrate how good caregivers can behave rudely when they fail to act with love. The third section provides the scientific basis for the admonitions. Love Your Patients will appeal to students in all fields of health care, practitioners at every level, hospital administrators looking to improve patient satisfaction, and managed care groups who wish to avoid complaints and litigations. It is easy to read - secular, but with spiritual overtones. It will change people's lives.
Improving Patient Satisfaction In The Emergency Department
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Author : Gillian Leeder
language : en
Publisher:
Release Date : 2014
Improving Patient Satisfaction In The Emergency Department written by Gillian Leeder and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Continuum of care categories.
Studies have shown a significant correlation between patient complaints and inadequate communication. Patient satisfaction scores are publicly available with Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results, providing consumers with the ability to compare hospitals. The Patient Protection and Affordable Care Act mandate penalties for hospitals achieving low satisfaction scores. One way to improve satisfaction scores in the Emergency Department (ED) is to enhance communication, an easy to achieve and simple solution is to incorporate hourly rounding. This process not only improves communication, but also provides the opportunity for health care workers to anticipate needs, reduce risks, and improve patient outcome. The theory of planned behavior (TPB) can be used during the implementation process. There are several factors involved with strategic planning, including ways to develop an implementation plan, involving key stakeholders, assessing current policy, and evaluating tools used to implement the plan and disseminate evidence. Evaluation is the final stage and should include discussions to evaluate the effectiveness during and several months after the process has been initiated.