Improving Patient Satisfaction Now

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Improving Patient Satisfaction Now

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Author : Anne-Marie Nelson
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1997

Improving Patient Satisfaction Now written by Anne-Marie Nelson and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Patient satisfaction categories.

In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient satisfaction is a big part of that evaluation. Improving Patient Satisfaction Now: How to Earn Patient and Payer Loyalty explains why understanding and meeting patient expectations is not only nice to know, it's necessary to know! It gives you action steps in all areas of the practice. Through anecdotes and real-life examples from practicing physicians, you'll learn how to develop higher patient satisfaction, more compliant patients, a more productive and committed staff, and practical techniques to increase patient satisfaction in this updated edition.

Measuring And Improving Patient Satisfaction

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Author : Patrick J. Shelton
language : en
Publisher: Jones & Bartlett Learning
Release Date : 2000

Measuring And Improving Patient Satisfaction written by Patrick J. Shelton and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Organizational change categories.

Measuring and Improving Patient Satisfaction provides a detailed "how-to" approach to establishing an effective patient satisfaction measurement program. The reader learns how to measure patient satisfaction and act upon the information obtained from patient satisfaction surveys. The book is based on the author's own experience in creating and implementing a patient satisfaction measurement program for the Med-Partners Friendly Hills Health Network in Southern California.

Increasing Patient Satisfaction

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Author : Roberta L. Messner
language : en
Publisher:
Release Date : 1996

Increasing Patient Satisfaction written by Roberta L. Messner and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Medical categories.

This manual guides the nurse and those associated with quality improvement in the health care setting through the fundamentals of ensuring a satisfied "customer". It presents the many components of quality patient care, including communication skills, individualized care, patient education, creating a hospitable environment, handling complaints efficiently, and designing and utilizing surveys of client satisfaction. The authors draw from the principles of Continuous Quality Improvement and other lessons learned from the business world, in addition to nursing's rich tradition of service. Written with warmth, sensitivity, and clarity, the book is an excellent resource for nursing students and practicing nurses. Health care institutions seeking good client relations will find this a suitable text for in-service training.

Love Your Patients

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Author : Scott Louis Diering
language : en
Publisher: Blue Dolphin Pub
Release Date : 2004

Love Your Patients written by Scott Louis Diering and has been published by Blue Dolphin Pub this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Medical categories.

Love Your Patients is a guide to the words and actions that healthcare workers can offer to enhance any patient's healthcare experience. Written by a psychologist-turned-Emergency Room physician, the advice is gentle and uncomplicated, yet vibrantly enhanced by the colorful anecdotes from life in the trenches of healthcare. The first section identifies love in healthcare as comprised of compassion, respect and humility. The second section critiques a dozen anecdotes which illustrate how good caregivers can behave rudely when they fail to act with love. The third section provides the scientific basis for the admonitions. Love Your Patients will appeal to students in all fields of health care, practitioners at every level, hospital administrators looking to improve patient satisfaction, and managed care groups who wish to avoid complaints and litigations. It is easy to read - secular, but with spiritual overtones. It will change people's lives.

Patient Satisfaction

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Author : Irwin Press
language : en
Publisher:
Release Date : 2006

Patient Satisfaction written by Irwin Press and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Medical care categories.

The book explores the patient's perception of care to identify the drivers and implications of patient satisfaction. ... . The second edition offers significant new material, including : Enhanced material on staff buy-in to patient satisfaction initiatives - A new chapter that provides fifty simple and innovative improvement ideas - Additional material on staff and physician satisfaction - A new chapter on managing diverse patients and staff - New insight on compliant management and scripting. [Ed.]

Pocket Guide To Quality Improvement In Healthcare

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Author : Reneè Roberts-Turner
language : en
Publisher: Springer Nature
Release Date : 2021-05-21

Pocket Guide To Quality Improvement In Healthcare written by Reneè Roberts-Turner and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-05-21 with Medical categories.

This text will act as a quick quality improvement reference and resource for every role within the healthcare system including physicians, nurses, support staff, security, fellows, residents, therapists, managers, directors, chiefs, and board members. It aims to provide a broad overview of quality improvement concepts and how they can be immediately pertinent to one's role. The editors have used a tiered approach, outlining what each role needs to lead a QI project, participate as a team member, set goals and identify resources to drive improvements in care delivery. Each section of the book targets a specific group within the healthcare organization. Pocket Guide to Quality Improvement in Healthcare will guide the individual, as well as the organization to fully engage all staff in QI, creating a safety culture, and ultimately strengthening care delivery.

Managed Care Success

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Author : James W. Saxton
language : en
Publisher: Jones & Bartlett Learning
Release Date : 1998

Managed Care Success written by James W. Saxton and has been published by Jones & Bartlett Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Liability, Legal categories.

The number of malpractice claims And The severity of final judgments could explode under managed care. Physicians and managed care organizations are on a collision course with malpractice when patient expectations are at an all-time high, and pressures of efficiency are constantly increasing. Defensive medicine -- doing procedures or additional tests, To protect the provider will no longer work. Utilization controls will penalize you, and ultimately, limit your practice. So what's the solution? to be successful in this evolving health care environment, you've got to change with it. You've got to be informed, be prepared, and ready to coexist with it. That's precisely why you need Managed Care Success: Reducing Risk While Increasing Patient Satisfaction . You'll learn how to work with -- not against -- managed care.

Equity And Excellence

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Author : Great Britain: Department of Health
language : en
Publisher: The Stationery Office
Release Date : 2010-07-12

Equity And Excellence written by Great Britain: Department of Health and has been published by The Stationery Office this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-12 with Medical categories.

Equity and Excellence : Liberating the NHS: Presented to Parliament by the Secretary of State for Health by Command of Her Majesty

How To Use Patient Satisfaction Data To Improve Healthcare Quality

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Author : Ralph Bell
language : en
Publisher:
Release Date : 2000

How To Use Patient Satisfaction Data To Improve Healthcare Quality written by Ralph Bell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2000 with Medical care categories.

In How to Use Patient Satisfaction Data to Improve Healthcare Quality, the authors demonstrate the relationship between patient satisfaction and total quality in healthcare organizations. This is not a book on how to improve patient satisfaction, but rather how to use the information relating to patient satisfaction to improve overall healthcare quality. a better understanding of this information will lead to better overall performance, which in turn will lead to improved customer satisfaction, repeat business, and ultimately new business. the use of diagrams, charts, and examples throughout the book clearly demonstrate how to begin using the data relating to patient satisfaction to improve the healthcare process, financial performance, and total quality.

Making It Right

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Author : Paul Alexander Clark
language : en
Publisher: HC Pro, Inc.
Release Date : 2005

Making It Right written by Paul Alexander Clark and has been published by HC Pro, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005 with Business & Economics categories.

HCPro and Press Ganey are proud to introduce "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices." It is a unique and authoritative resource and training tool to increase patient satisfaction . . . and improve your bottom line.What do you do when healthcare service fails? How should you react when a patient complains or expresses concern? It's one thing to make a mistake. It's another to add insult to injury by neglecting to address the problem, or by responding inappropriately. In fact, the way your organization reacts when something goes wrong profoundly affects your patients' overall healthcare experience, and ultimately their satisfaction with your facility.The success of any healthcare facility depends on an effective service recovery system. Failure to resolve a patient's problem--whether real or perceived--or to make amends will result in an unhappy patient--and a possible lawsuit. Fortunately, it is possible to mitigate the impact of flawed healthcare service. By exceeding expectations in the way you address the situation, you can re-capture the loyalty of a wronged patient, and send your patient satisfaction scores through the roof.The definitive service recovery guide Introducing "Making it Right: Healthcare Service Recovery Tools, Techniques, and Best Practices," an indispensable service recovery guide made possible by a unique partnership between HCPro and Press Ganey. Rely on this dependable, authoritative resource to create, implement and maintain a service recovery program that achieves: high patient satisfaction profitable financial returns regulatory compliance measurable results This must-have guide uses valuable real-life, world-class case studies to illustrate essential service recovery principles. Readers will benefit from these compelling examples of how other healthcare organizations have created successful programs to enhance their service recovery and improve patient satisfaction.From Press Ganey--the thought leaders in patient satisfaction "Making it Right"draws on the expertise and experiences of Press Ganey Consultants and clients. Press Ganey, the premier vendor of performance measurement and improvement in healthcare, has compiled a mountain of industry best practices and analyzed the best service recovery programs in the country. You'll benefit from this insider information, as Press Ganey Consultants take you step-by-step through the process of creating an effective service recovery program. With "Making it Right," you'll have the tools and information you need to transform your organization from one that avoids complaints, to an organization that is empowered, patient-centered, and ready to handle service failures.Innovative multimedia makes staff training a pleasure Along with your informative guide, you'll also receive a DVD full of training clips for your staff. These clips depict realistic scenarios of typical patient complaints, as well as effective staff responses and solutions to these problems. You'll also find interactive evaluations, planning documents, do-it-yourself databases, and other important tools-of-the-trade conveniently located on the accompanying CD-ROM.Order your copy today With "Making it Right" you'll not only increase your patient satisfaction scores and encourage positive word of mouth, you'll also improve your organization's bottom line.About Press Ganey: Press Ganey is the healthcare industry's largest independent vendor of satisfaction measurement and improvement services. They specialize in producing tested and reliable satisfaction surveys, comprehensive management reports, and national comparative databases to monitor customer (patient, resident and employee) satisfaction in healthcare delivery systems. Press Ganey--founded in 1985 and headquartered in South Bend, Indiana--serves approximately 6,000 health care facilities, which includes 1,454 hospitals or more