The Complete Guide To Transforming The Patient Experience
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The Complete Guide To Transforming The Patient Experience
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Author : Gary Adamson
language : en
Publisher: HC Pro, Inc.
Release Date : 2009-10
The Complete Guide To Transforming The Patient Experience written by Gary Adamson and has been published by HC Pro, Inc. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-10 with Business & Economics categories.
The Complete Guide to Transforming the Patient Experience Gary Adamson; Sonia Rhodes Create exceptional healthcare experiences that improve market share. The patient experience impacts all areas of healthcare, including patient satisfaction, quality (as measured by HCAHPS), reputation, employee satisfaction, physician referrals, and, ultimately, the bottom line. This definitive resource for healthcare organizations, authored by two award-winning experience thinkers, delivers the proven solutions you need to create an exceptional and successful patient experience. The patient experience is your competition's #1 priority. Make it yours, too. Nearly 90% of senior healthcare executives say that improving patient experience is one of their top five priorities. That makes it your priority, too. Using examples from organizations that create successful healthcare experiences, The Complete Guide to Transforming the Patient Experience will give you the tools you need to: Assess your organization's patient experience Implement patient experience techniques in your own organization Market your new patient experience to improve market share Unite brand promise with brand experience The Complete Guide to Transforming the Patient Experience comes with a multi-media, interactive CD that includes a compilation of best practices, examples of experience initiatives, and ideas to inspire your own experience efforts. Take a look at the table of contents Chapter 1: Story in the Stone: The State of the Experience in Healthcare Chapter 2: Immerse Yourself: The Best Way to Learn About Experiences Chapter 3: An Experience Marriage: Marketing and Operations Together At Last Chapter 4: Experience Drivers: From the Inside Out and the Outside In Chapter 5: Stories Matter: How Leaders Can Convey Meaning and Drive Decisions Chapter 6: A Question of Greatness: Set a New Standard of Organizational Performance Chapter 7: Living Legends: Bring Mission, Vision, and Values to Life Chapter 8: Miniature Treasures, Epic Results: Create Memorable Symbols and Ceremonies Chapter 9: Setting the Stage: Turn Functional Facilities into Healing Spaces Chapter 10: The Fab Four: Develop, Gather, and Tell Your Stories--and Make them Legendary Chapter 11: Getting Real: Close the Gap Between Brand Promise and Brand Experience Who will benefit from this book? Improving the patient experience is everyone's job, and it starts with top-level executives, including CEOs, CFOs, COOs, chief medical and nursing officers, and chief marketing officers. This guide will also benefit marketing, advertising, and PR directors, and anyone involved with the patient experience.
Transforming The Patient Experience
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Author : William T. Choctaw
language : en
Publisher: Springer
Release Date : 2015-10-29
Transforming The Patient Experience written by William T. Choctaw and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-10-29 with Medical categories.
This book provides an organizational model of the common ground needed to improve patient care and adapt to today’s healthcare environment. The relationship between a hospital CEO and a general surgeon and how they aligned, motivated and partnered with physicians to change the culture of a hospital and implement patient oriented systems is the essential element of this text. Sustainable transformation processes will also be presented for the various roles and contributions of the healthcare team. Written from a team perspective, Transforming the Patient Experience is a practical guide for healthcare team members and leaders to follow.
Beyond Burnout Second Edition Overcoming Stress In Nursing Healthcare For Optimal Health Well Being
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Author : Suzanne Waddill-Goad
language : en
Publisher: Sigma Theta Tau
Release Date : 2023-04-14
Beyond Burnout Second Edition Overcoming Stress In Nursing Healthcare For Optimal Health Well Being written by Suzanne Waddill-Goad and has been published by Sigma Theta Tau this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-04-14 with Medical categories.
“This book came at the perfect time… The information is very helpful, and it’s just nice to know so many others have similar challenges.” Trenda Ray, PhD, RN, NEA-BC Chief Nursing Officer Associate Vice Chancellor for Patient Care Services Clinical Assistant Professor, UAMS College of Nursing “Another edition of renewable energy reminding us to be our best! This book takes us on a journey through stress, burnout, and post-traumatic stress and sparks innovative solutions.” Kristin Christophersen, DNP, MBA, RN, NEA-BC, CENP, CPHQ, CLSSGB, FACHE Healthcare Executive and Owner, VitalNow LLC “Beyond Burnout is timely, relevant, and critical to understanding the stressors that plague healthcare today.” Cindi M. Warburton, DNP, FNP Executive Director, Northwest Organization of Nurse Leaders Healthcare professions typically attract those who give deeply of themselves to make a positive difference in others’ lives. But that giving can come at a significant price: burnout. While the healthcare vocation offers myriad options in work settings and career paths, it can also involve tremendous amounts of stress because of long shifts, mental and physical exhaustion, patient challenges, and regulatory changes. When stress and fatigue overtake a healthcare provider’s ability to adequately cope with physically and emotionally taxing circumstances, burnout is often the result, potentially leading to compromises in quality and patient safety. Since the publication of the first edition of this book, the COVID-19 pandemic has only added dramatically to nurses’ and other healthcare providers’ stress, exacerbating existing problems with strained resources and labor shortages. In Beyond Burnout, Second Edition, author Suzanne Waddill-Goad adds new strategies and up-to-date, data-driven information for building hardiness and resilience so that nurses and other healthcare workers can successfully navigate their increasingly challenging environment while reducing stress and preventing burnout. TABLE OF CONTENTS Chapter 1: The Effects of Inherent Stress Chapter 2: A Slice of Reality Chapter 3: Nursing and Healthcare Professions: Art vs. Science Chapter 4: The Impact of Leadership in Nursing and Healthcare Chapter 5: Professional Integrity Chapter 6: The Internal Strain of Silos Chapter 7: The Social Milieu (Culture) Chapter 8: The Clout of Allies Chapter 9: Planning Intentional Quality and Safety Chapter 10: Beyond Burnout: Promoting Optimal Health and Well-Being Chapter 11: Burnout and the Nursing or Healthcare Student Chapter 12: Looking Toward the Future
The Power Of Moments
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Author : Chip Heath
language : en
Publisher: Simon and Schuster
Release Date : 2017-10-03
The Power Of Moments written by Chip Heath and has been published by Simon and Schuster this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-03 with Business & Economics categories.
The New York Times bestselling authors of Switch and Made to Stick explore why certain brief experiences can jolt us and elevate us and change us—and how we can learn to create such extraordinary moments in our life and work. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter for your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an experience, as well as the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they’re not.” And why our most cherished memories are clustered into a brief period during our youth. Readers discover how brief experiences can change lives, such as the experiment in which two strangers meet in a room, and forty-five minutes later, they leave as best friends. (What happens in that time?) Or the tale of the world’s youngest female billionaire, who credits her resilience to something her father asked the family at the dinner table. (What was that simple question?) Many of the defining moments in our lives are the result of accident or luck—but why would we leave our most meaningful, memorable moments to chance when we can create them? The Power of Moments shows us how to be the author of richer experiences.
Service Fanatics How To Build Superior Patient Experience The Cleveland Clinic Way
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Author : James Merlino
language : en
Publisher: McGraw-Hill Education
Release Date : 2014-10-27
Service Fanatics How To Build Superior Patient Experience The Cleveland Clinic Way written by James Merlino and has been published by McGraw-Hill Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-27 with Business & Economics categories.
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space. How did Cleveland Clinic turn itself around so effectively and so quickly? More important, how can you do the same with your organization? In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers: How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it Critical lessons learned regarding organization, recruitment, training, and measuring service excellence Ways in which the Clinic aligned its entire workforce around its Patients First strategy How leaders improved the critical element of physician communication Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives. Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare. Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.
Transforming Leadership Improving The Patient Experience
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Author : Alan T. Belasen, Ph.D.
language : en
Publisher: CRC Press
Release Date : 2024-02-27
Transforming Leadership Improving The Patient Experience written by Alan T. Belasen, Ph.D. and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-27 with Business & Economics categories.
This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders’ perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported "quality of care" was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.
Transforming Health Care Leadership
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Author : Michael Maccoby
language : en
Publisher: John Wiley & Sons
Release Date : 2013-08-05
Transforming Health Care Leadership written by Michael Maccoby and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-08-05 with Medical categories.
Health care organizations are challenged to improve care at the bedside for patients, learn from individual patients to improve population health, and reduce per capita costs. To achieve these aims, leaders are needed in all parts of the organization need positive solutions. Transforming Health Care Leadership provides healthcare leaders with the knowledge and tools to master the unprecedented level of change that health care organizations and their leaders now face. It also challenges management myths that served in bureaucracies but mislead in learning organizations.
The Definitive Guide To B2b Digital Transformation
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Author : Fred Geyer
language : en
Publisher: Frederick Geyer
Release Date : 2020-05-26
The Definitive Guide To B2b Digital Transformation written by Fred Geyer and has been published by Frederick Geyer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-05-26 with Business & Economics categories.
This book guides B2B leaders along a step by step path to uncommon growth through three transformative shifts: The Digital Selling Shift to digital demand generation, The Digital Customer Experience Makeover to digital customer engagement, The Digital Proposition Pivot to data-powered, digital solutions. The Definitive Guide is informed by the work of Fred Geyer at Prophet, a leading digital transformation consultancy, and Joerg Niessing at INSEAD, a global standard-bearer for business education. Rich case studies from Maersk, Michelin, Adobe, and Air Liquide with best practices from IBM, Salesforce.com, Thyssenkrupp, and scores of leading B2B companies illustrate how putting customers at the heart of digital transformation drives uncommon growth. Fred and Joerg map the route from customer insight to in-market implementation for each transformational shift in four steps: Where to Play - Identify top customer growth opportunities, How to Win - Build the strategy to win customer preference, What to Do - Effectively deliver the strategy, Who is Needed - Assemble the team to make it happen. The two biggest barriers to successful digital transformation, effectively using customer data and enabling employees, are addressed by outlining a clear path to navigate forward based on best practices from other leading companies. The guide has won rave reviews from B2B leaders: "This book illuminates the secret sauce of digital transformation in the B2B space" – David Aaker, renowned brand strategist and bestselling author. "A thought-provoking exploration of three crucial transformational shifts for B2B companies" – Vincent Clerc, CEO, Maersk Ocean & Logistics "This is a great guide to applying best practices to the formidable challenge of digital transformation in complex markets and supply chains." – Dr. Lars Brzoska, Chairman of the Board of Management, Jungheinrich AG. "By providing case examples and step by step assistance in determining where to play, how to win, what to do and who to win, this book fulfilled my need for inspiring and pragmatic transformation guidance" – Lindy Hood, Chief Customer Experience Officer, Zurich Financial North America
Achieving Patient Aka Customer Experience Excellence
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Author : Rhonda Dishongh
language : en
Publisher: CRC Press
Release Date : 2013-06-10
Achieving Patient Aka Customer Experience Excellence written by Rhonda Dishongh and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-06-10 with Business & Economics categories.
Written by internationally acknowledged experts in the customer and patient experience movement, Achieving Patient (aka Customer) Experience Excellence: Lessons From a Successful Cultural Transformation in a Hospital clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it all
The Ultimate Guide To Positivity 15 000 Life Changing Affirmations
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Author : Aline An
language : en
Publisher: Alien An
Release Date : 2024-06-13
The Ultimate Guide To Positivity 15 000 Life Changing Affirmations written by Aline An and has been published by Alien An this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-06-13 with Self-Help categories.
Welcome to "The Ultimate Guide to Positivity: 15,000 Life-Changing Affirmations," a comprehensive treasure trove of powerful, uplifting affirmations designed to transform every aspect of your life. Whether you're seeking to manifest abundance, enhance your self-confidence, or find inner peace, this book offers the perfect affirmation for every goal and challenge you face. Dive into a world where positivity reigns supreme, and discover the secret to a happier, healthier, and more fulfilling life. Why Affirmations Matter: Positive affirmations are more than just words—they are a tool for rewiring your mind, shifting your perspective, and aligning your thoughts with your deepest desires. This book brings you the most extensive collection of affirmations, each carefully crafted to address a wide range of topics and personal goals. Explore a World of Affirmations: Empowerment and Self-Improvement: Positive Affirmations for Self-Worth Positive Affirmations for Self-Confidence Positive Affirmations for Self-Love Positive Affirmations for Self-Empowerment Positive Affirmations for Self-Respect Health and Wellness: Positive Affirmations for Physical Healing and Health Positive Affirmations for Healing Illness Positive Affirmations for Mental Health Positive Affirmations for Good Sleep Positive Affirmations for Weight Loss/Gain Love and Relationships: Positive Affirmations for Manifesting Love Positive Affirmations for Relationship Healing Positive Affirmations for Healthy Relationships Positive Affirmations for Attracting a Specific Person Positive Affirmations for Loving Yourself Success and Abundance: Positive Affirmations for Financial Abundance Positive Affirmations for Career Success Positive Affirmations for Business Success Positive Affirmations for Job Interview Success Positive Affirmations for Manifesting Wealth Spiritual Growth and Inner Peace: Positive Affirmations for Divine Feminine Energy New Moon Affirmations for New Beginnings Root Chakra Affirmations for Grounding, Strength, and Stability Third Eye Chakra Affirmations for Clarity & Emotional Balance Positive Affirmations for Trusting the Universe Overcoming Challenges: Positive Affirmations for Trauma Survivors Positive Affirmations for Healing a Broken Heart Positive Affirmations for Recovering Addicts Positive Affirmations for Stress Relief Positive Affirmations to Break Free From Toxic Relationships Daily Motivation and Productivity: Positive Affirmations for Starting the Day Positive Affirmations for Focus Positive Affirmations to Boost Productivity Positive Affirmations for Self-Control Positive Affirmations for Strengthening Your Willpower Specialized Needs: Positive Affirmations for Young Black Females Positive Affirmations for People with ADHD Positive Affirmations for Athletes Positive Affirmations for Pregnant Women Positive Affirmations for Overcoming Panic Attacks The Ultimate Positivity Toolkit: This book is organized to provide easy access to affirmations based on your immediate needs. Each section includes detailed affirmations tailored to specific topics, ensuring you find the right words to inspire and uplift you. Whether you're a beginner to affirmations or a seasoned practitioner, this guide offers a wealth of positivity to support your journey.