Improving Public Service Delivery
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Improving Public Service Delivery
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Author : Peter C. Humphreys
language : en
Publisher: Institute of Public Administration
Release Date : 1998
Improving Public Service Delivery written by Peter C. Humphreys and has been published by Institute of Public Administration this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Administrative agencies categories.
Governance In Developing Asia
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Author : Anil B. Deolalikar
language : en
Publisher: Edward Elgar Publishing
Release Date : 2015-04-30
Governance In Developing Asia written by Anil B. Deolalikar and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-30 with Political Science categories.
Governance in Developing Asia is one of the first books of its kind to provide an overview of the role that better governance and citizen empowerment can play in improving public service delivery in developing Asia. The World Development Report 2004 se
Citizens And Service Delivery
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Author : Dena Ringold
language : en
Publisher: World Bank Publications
Release Date : 2011-12-01
Citizens And Service Delivery written by Dena Ringold and has been published by World Bank Publications this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-12-01 with Business & Economics categories.
The report reviews how citizens can influence education, health and social protection services through access to information and opportunities to hold providers accountable. It takes stock of international evidence and experience from projects supported by the World Bank to identify knowledge gaps, key questions and areas for further work.
Collaboration In Public Service Delivery
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Author : Anka Kekez
language : en
Publisher: Edward Elgar Publishing
Release Date : 2019
Collaboration In Public Service Delivery written by Anka Kekez and has been published by Edward Elgar Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Civil service categories.
The growing intensity and complexity of public service has spurred policy reform efforts across the globe, many featuring attempts to promote more collaborative government. Collaboration in Public Service Delivery sheds light on these efforts, analysing and reconceptualising the major types of collaboration in public service delivery through a governance lens.
Shared Services In Local Government
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Author : Ray Tomkinson
language : en
Publisher: Gower Publishing, Ltd.
Release Date : 2007
Shared Services In Local Government written by Ray Tomkinson and has been published by Gower Publishing, Ltd. this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007 with Business & Economics categories.
By using extensive case studies drawn from across local councils in England, Ray Tomkinson explains the implications of sharing service delivery, addresses concerns about loss of control and accountability, and demonstrates the potential advantages. He shows how to set up collaborative ventures, formal partnerships, shared service centres or special purpose vehicles, while pointing out possible pitfalls, thus enabling senior managers to follow all the necessary project steps to create an appropriate shared service.
Developing Country Perspectives On Public Service Delivery
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Author : Anjula Gurtoo
language : en
Publisher:
Release Date : 2015
Developing Country Perspectives On Public Service Delivery written by Anjula Gurtoo and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015 with categories.
The book examines the status of public service in developing countries, in the sectors of health, infrastructure, labour and marginalized populations, rural economy, and public administration. The last decade has witnessed significant government focus on service delivery in developing nations like South Africa, Philippines, India and Malaysia. At the forefront of this movement has been the public sector reforms significantly driven by two broad factors: public sector inefficiencies, and liberal economic ideology. This move towards efficient public service delivery in developing nations (versus developed nations) has required a significant shift in institutional thinking and institutional capacity for the governments. It is therefore no surprise that while economic liberalization has been relatively easy to implement, governance reforms towards public service delivery has been significantly more challenging. In this background, the chapters of the book, with sector themes, examine the three basic foundations of public policy--courses of action, regulatory measures and issues, and funding structures and priorities--in public service delivery. The book is a multi country, multi sector, perspective since it includes studies from Russian Federation, India, Ethiopia, Pakistan, Fiji, South Africa, Columbia, Philippines, Macedonia, and India. This perspective lends itself to the investigation for a comprehensive overall development model.
Improving Public Services
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Author : Douglas J. Besharov
language : en
Publisher: Oxford University Press
Release Date : 2017
Improving Public Services written by Douglas J. Besharov and has been published by Oxford University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate program evaluation techniques. Chapters include single-country case studies, multi-country comparisons, and thoughtful essays on the challenges of making performance measurement and management work in diverse settings.
If We Can Put A Man On The Moon
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Author : William D. Eggers
language : en
Publisher: Harvard Business Press
Release Date : 2009
If We Can Put A Man On The Moon written by William D. Eggers and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Political Science categories.
"Six American flags stand on the moon - irrefutable proof of government's ability to overcome difficult challenges. Yet evidence of failure surrounds us, from the devastation of Hurricane Katrina to the 2008-09 economic meltdown to the chronic dysfunction of our urban schools. William D. Eggers and John O'Leary argue that playing the blame game is an exercise in futility. In If We Can Put a Man on the Moon, they go beyond partisan squabbles to take a look at the process by which government tackles its biggest challenges." "Based on a review of over seventy-five government undertakings in the United States and abroad, Eggers and O'Leary pinpoint what it takes to successfully bring a public-sector initiative from great idea to desired results. They distill this "Journey to Success" into a practical set of steps that every public initiative must go through to deliver on its promise." --Book Jacket.
The Role Of Leadership In Improving Public Service Delivery The Case Of Goba Town Bale Zone Oromia
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Author : Mr. Teshome Lemmie
language : en
Publisher: D&M ACADEMIA
Release Date : 2021-12-20
The Role Of Leadership In Improving Public Service Delivery The Case Of Goba Town Bale Zone Oromia written by Mr. Teshome Lemmie and has been published by D&M ACADEMIA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-12-20 with Business & Economics categories.
The general objective of the study was to assess the role of leadership in improving service delivery in selected public sector offices of Goba Town. To realize this objective descriptive design was used, both quantitative and qualitative data were employed. The probability and non-probability sampling techniques were applied. The quantitative data were collected from 123 respondents using a questionnaire and the qualitative data was collected from 2 interviewees. Data were analyzed with SPSS and descriptive statistics: frequency, percentages, mean and standard deviation presented by table, text, and figure. The study found that the weak integration of leaders and employees, lack of a leader’s commitment, effectiveness, capability, and lack of visionary leaders hinders the improvements of service quality in the sample sector. Besides, the study found that managerial interference, inadequate citizen participation, lack of good administrative leadership, lack of accountability, lack of skilled workers, lack of modern facilities, and political manipulation were challenges of poor service delivery. Customers have no a clear understanding of the standards and complain of the service The office did not act in the public interest and maintain public trust and confidence, quality service cannot be addressed for customers. So, it was concluded that leaders failed to carry out their leadership roles in the sample sector offices. Based on the findings articulated and conclusions made, the researcher recommended that the government should design an appropriate leadership capacity building program, establishing a performance-based promotion system and may check customer service strategies. The organization should establish customer Service Standards, method of contact, waiting time for the service providers, and arrange mechanisms that customers can easily obtain appropriate services from the organization.