Incident Management For Operations
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Incident Management For Operations
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Author : Rob Schnepp
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2017-06-20
Incident Management For Operations written by Rob Schnepp and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-06-20 with Computers categories.
Are you satisfied with the way your company responds to IT incidents? How prepared is your response team to handle critical, time-sensitive events such as service disruptions and security breaches? IT professionals looking for effective response models have successfully adopted the Incident Management System (IMS) used by firefighters throughout the US. This practical book shows you how to apply the same response methodology to your own IT operation. You’ll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain. This book provides use cases of some of the largest (and smallest) IT operations teams in the world. There is a better way to respond. You just found it. Assess your IT incident response with the PROCESS programmatic evaluation tool Get an overview of the IMS all-hazard, all-risk framework Understand the responsibilities of the Incident Commander Form a unified command structure for events that affect multiple business units Systematically evaluate what broke and how the incident team responded
Critical Incident Management
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Author : Vincent Faggiano
language : en
Publisher: CRC Press
Release Date : 2011-11-15
Critical Incident Management written by Vincent Faggiano and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-11-15 with Law categories.
Terrorism threats and increased school and workplace violence have always generated headlines, but in recent years, the response to these events has received heightened media scrutiny. Critical Incident Management: A Complete Resource Guide, Second Edition provides evidence-based, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: The phases of a critical incident response and tasks that must be implemented to stabilize the scene Leadership style and techniques required to manage a critical incident successfully The National Incident Management System (NIMS) and the Incident Command System (ICS) Guidelines for responding to hazardous materials and weapons of mass destruction incidents Critical incident stress management for responders Maintaining continuity of business and delivery of products or services in the face of a crisis Roles of high-level personnel in setting policy and direction for the response and recovery efforts Augmented by Seven Critical TasksTM that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact: 585-624-9500 or [email protected].
Emergency Incident Management Systems
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Author : Louis N. Molino, Sr.
language : en
Publisher: John Wiley & Sons
Release Date : 2006-04-20
Emergency Incident Management Systems written by Louis N. Molino, Sr. and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006-04-20 with Technology & Engineering categories.
A "street smart" look atincident management in all its permutations Incident Management Systems (IMS) provide the means by which to coordinate the efforts of individual agencies in order to stabilize an incident and protect life, property, and the environment. Born from the FireScope project of the late 1960s, which was developed in response to the major wildfires that regularly plagued Southern California, these systems have evolved with many similarities and certain fundamental differences. Emergency Incident Management Systems: Fundamentals and Applications contrasts the major forms of Incident Management/Incident Command Systems. The author illuminates these differences and offers a fresh perspective on the concepts on which these systems are founded in order to make them more accessible and user-friendly. Without suggesting major changes in the systems, he bridges the gap between their theoretical and academic foundations and their real-world applications, and makes them more applicable to the professional's daily needs. Timely features of the book include: * An "in the field" point of view * Coverage of incidents of mass destruction * Filled-out sample forms designed to aid professionals in completing reports In post-9/11 America, where incident management has become a national priority-one that must be easilyunderstood and applicable across all emergency systems-this book provides a useful tool for helping today's emergency workers be more informed and more prepared than ever.
Serious Incident Prevention
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Author : Thomas Burns
language : en
Publisher: Gulf Professional Publishing
Release Date : 1999
Serious Incident Prevention written by Thomas Burns and has been published by Gulf Professional Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999 with Business & Economics categories.
Serious incidents affect a company's most important and most visible measures of performance, including profitability and company image. Unfortunately, prevention of accidents often garners low visibility and often even low priority. Many companies invest the minimum effort required to meet regulations and make changes only after an expensive and devastating crisis. Real improvement takes place when prevention becomes a high priority. This is your guide to creating a proactive, effective prevention process. This book presents a model showing you how to systematically identify and execute the steps needed to make your operations incident-free. Its team-based approach draws every level of the organization into the effort. Follow this roadmap to a safer, more prosperous plant by preventing serious incidents
Large Scale Incident Management
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Author : Mark Haraway
language : en
Publisher: Cengage Learning
Release Date : 2009
Large Scale Incident Management written by Mark Haraway and has been published by Cengage Learning this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Command and control at fires categories.
Taking the approach that experience is the best teacher, Large Scale Incident Management is the first book of its kind to use a major, real-life, contemporary event to teach key incident management concepts. The book places readers in the Incident Commander seat for the EQ chemical fires that occurred in Apex, North Carolina, in October 2006: an event that lasted three days, shut down an entire city, and displaced 17,000 citizens. Using this large-scale incident as a running example of how critical components of successful incident management are actually applied in real life, it provides detailed insight into important topics in the field. Coverage begins with pre-planning and preparation, emergency plan development, and conducting community hazard assessments, and then progresses to implementation of the National Incident Management System (NIMS) as a part of daily operations, incident action plans, and complex NIMS for large catastrophic events. With this unique, real-life approach, the book is both engaging and instructional, leaving readers with a solid understanding, not only of large scale incident management concepts, but also how to apply them.
Intelligence Driven Incident Response
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Author : Scott J Roberts
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2017-08-21
Intelligence Driven Incident Response written by Scott J Roberts and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-08-21 with Computers categories.
Using a well-conceived incident response plan in the aftermath of an online security breach enables your team to identify attackers and learn how they operate. But, only when you approach incident response with a cyber threat intelligence mindset will you truly understand the value of that information. With this practical guide, you’ll learn the fundamentals of intelligence analysis, as well as the best ways to incorporate these techniques into your incident response process. Each method reinforces the other: threat intelligence supports and augments incident response, while incident response generates useful threat intelligence. This book helps incident managers, malware analysts, reverse engineers, digital forensics specialists, and intelligence analysts understand, implement, and benefit from this relationship. In three parts, this in-depth book includes: The fundamentals: get an introduction to cyber threat intelligence, the intelligence process, the incident-response process, and how they all work together Practical application: walk through the intelligence-driven incident response (IDIR) process using the F3EAD process—Find, Fix Finish, Exploit, Analyze, and Disseminate The way forward: explore big-picture aspects of IDIR that go beyond individual incident-response investigations, including intelligence team building
Incident Management For I T Departments
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Author : Darren O'Toole
language : en
Publisher: CreateSpace
Release Date : 2015-04-04
Incident Management For I T Departments written by Darren O'Toole and has been published by CreateSpace this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-04-04 with categories.
An in depth look at Incident Management for I.T. departments. 10 simple steps to design and deploy your Incident Management program based on ITIL's best practices. Topics include: Incident Detection Incident Prioritization Response Plans Managing an Incident Escalation Matrix Communications Plans Vendor Management Documentation Bonus Templates The author has over 30 years of leading I.T. departments for some of the world's largest companies. This book goes beyond ITIL's theory with real world experience and recommendations
Cybersecurity Incident Response
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Author : Eric C. Thompson
language : en
Publisher: Apress
Release Date : 2018-09-20
Cybersecurity Incident Response written by Eric C. Thompson and has been published by Apress this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-09-20 with Computers categories.
Create, maintain, and manage a continual cybersecurity incident response program using the practical steps presented in this book. Don't allow your cybersecurity incident responses (IR) to fall short of the mark due to lack of planning, preparation, leadership, and management support. Surviving an incident, or a breach, requires the best response possible. This book provides practical guidance for the containment, eradication, and recovery from cybersecurity events and incidents. The book takes the approach that incident response should be a continual program. Leaders must understand the organizational environment, the strengths and weaknesses of the program and team, and how to strategically respond. Successful behaviors and actions required for each phase of incident response are explored in the book. Straight from NIST 800-61, these actions include: Planning and practicing Detection Containment Eradication Post-incident actions What You’ll Learn Know the sub-categories of the NIST Cybersecurity Framework Understand the components of incident response Go beyond the incident response plan Turn the plan into a program that needs vision, leadership, and culture to make it successful Be effective in your role on the incident response team Who This Book Is For Cybersecurity leaders, executives, consultants, and entry-level professionals responsible for executing the incident response plan when something goes wrong
The Site Reliability Workbook
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Author : Betsy Beyer
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2018-07-25
The Site Reliability Workbook written by Betsy Beyer and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-07-25 with Computers categories.
In 2016, Googleâ??s Site Reliability Engineering book ignited an industry discussion on what it means to run production services todayâ??and why reliability considerations are fundamental to service design. Now, Google engineers who worked on that bestseller introduce The Site Reliability Workbook, a hands-on companion that uses concrete examples to show you how to put SRE principles and practices to work in your environment. This new workbook not only combines practical examples from Googleâ??s experiences, but also provides case studies from Googleâ??s Cloud Platform customers who underwent this journey. Evernote, The Home Depot, The New York Times, and other companies outline hard-won experiences of what worked for them and what didnâ??t. Dive into this workbook and learn how to flesh out your own SRE practice, no matter what size your company is. Youâ??ll learn: How to run reliable services in environments you donâ??t completely controlâ??like cloud Practical applications of how to create, monitor, and run your services via Service Level Objectives How to convert existing ops teams to SREâ??including how to dig out of operational overload Methods for starting SRE from either greenfield or brownfield