Increasing Your Pro Shop S Bottom Line

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Resorts

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Author : Robert Christie Mill
language : en
Publisher: John Wiley & Sons
Release Date : 2008

Resorts written by Robert Christie Mill and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008 with Business & Economics categories.

This updated second edition of ""Resorts: Management and Operation"" addresses the expansion of the resort industry and provides practical, need-to-know information on the development and management of all aspects of these properties, which include ski areas, gaming properties, cruise ships, and spas.

Managing A Profitable Group Fitness Department

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Author : IDEA Health & Fitness
language : en
Publisher: IDEA Health & Fitness Association
Release Date : 2004

Managing A Profitable Group Fitness Department written by IDEA Health & Fitness and has been published by IDEA Health & Fitness Association this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004 with Business & Economics categories.

Health Fitness Management

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Author : Mike Bates
language : en
Publisher: Human Kinetics, Incorporated
Release Date : 2019-01-31

Health Fitness Management written by Mike Bates and has been published by Human Kinetics, Incorporated this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-01-31 with Health & Fitness categories.

Health Fitness Management, Third Edition, provides an in-depth picture of the challenging and rewarding role of the health and fitness club manager. Leading experts in the fitness industry share their insights in a practical manner, making this text the most authoritative and field-tested guide to fitness management success. Whether they are providing service to members, ensuring club safety and profitability, or motivating staff to perform at their best, health and fitness club managers need the right mix of skills and flexibility to support the success and continued growth of their clubs. This third edition addresses recently emerging topics and offers practical tools that will help health club managers succeed: Opening chapter scenarios set the stage and put readers in the shoes of a club manager. New case studies emphasize the importance of thoroughly understanding legal responsibilities and obligations. Best practices and tips for managing social media pages give the reader practical ways to maximize marketing efforts and grow the business. Reproducible forms save time in creating templates for common agreements and records, such as a membership agreement, an equipment maintenance form, and a guest registration and exercise liability waiver. To further support its applied approach, Health Fitness Management, Third Edition, incorporates updated research and industry trends as it leads readers through key managerial development areas. It starts with organizational fundamentals and the payoffs of thoughtful staff recruitment, training, development, and retention. It then shifts to methods for attracting and retaining members while also increasing profitability with the right mix of products and services. Finally, it reviews operational and facility management functions, covering everything from reading financial statements and maintaining equipment to understanding and managing risk. To aid with retention and for easy reference, The Bottom Line segments sum up the key points to emphasize the most important topics in the text. Learning objectives, key terms, and a list of references round out each chapter to foster a better learning experience. Instructors will have access to an instructor guide, which contains additional practical assignments, and a test package for gauging student comprehension. Written by industry experts, Health Fitness Management, Third Edition, is the fundamental resource for the management and operation of health and fitness facilities and programs. Enhanced with practical scenarios and applied knowledge, it provides a solid foundation for students preparing for a management career in the health and fitness industry, and it serves as an essential reference for professionals already enjoying the challenges and opportunities of club management.

Bottom Line Call Center Management

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Author : David L. Butler
language : en
Publisher: Routledge
Release Date : 2007-06-01

Bottom Line Call Center Management written by David L. Butler and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2007-06-01 with Business & Economics categories.

'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.

Golf Manager S Handbook

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Author : National Golf Foundation
language : en
Publisher:
Release Date : 1996

Golf Manager S Handbook written by National Golf Foundation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1996 with Sports & Recreation categories.

This publication was developed from the National Institute of Golf Management program co-sponsored by NGF & the Wheeling, WV Park Commission. This program has trained over 1,000 operators, managers, & staff members of golf courses. It is a very practical compendium of information on golf management, managing profit centers, the golf business & the facility, & on managing employees & golf. Some of the subjects discussed in detail are: establishing fees, accounting, contracts, outsourcing, the golf shop, food & beverage operations, golf car operations, alternative profit centers, course design & remodeling, maintenance, security, employee safety, liability, meeting customer expectations, training personnel, tee reservation & starting services, pace of play, player development, tournaments/leagues/outings, & advertising & promotion. This compendium of information is the next best thing to attending the school.

Advertising And Promoting Your Golf Facility

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Author : National Golf Foundation
language : en
Publisher:
Release Date : 1997

Advertising And Promoting Your Golf Facility written by National Golf Foundation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Sports & Recreation categories.

Updated 1998 Edition -- All New Articles. Advertising & promotion are needed in today's competitive environment. This collection of 75 articles contains ideas & activities for golf course promotions & covers a range of topics including: marketing to targeted groups, coupons & discounts, advertising by direct mail & cable TV, & promoting special events. Some specific topics are: investing your advertising budget, hosting informal parties, travel incentives, corporate sponsorship of memberships, hole-in-one contests, certificates for off-season play, raffles & sweepstakes, keys to effective advertising, business golf outings, magazine ads, free shuttle service, matching donations to charities, & yellow page ads. This is a NGF InfoPac publication. InfoPacs are bound collections of full-text articles, compiled & copied from various golf industry magazines, newsletters, & journals.

Private Clubs

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Author :
language : en
Publisher:
Release Date : 1998

Private Clubs written by and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1998 with Sports & Recreation categories.

Updated 1998 Edition -- All New Articles. Learn what some of the experts have to say about the management & operation of a private golf club. This collection of 78 articles focuses on: the role of the club director, internal controls, record keeping, risk management, membership activities & issues, legal issues, & liability. Some of the in-depth coverage focuses on: privacy issues, ASCAP/BMI fees, banquet business, taxation, club by-laws, capital improvement projects, children's use of facilities, gender issues, minority issues, real estate, corporate memberships, alcohol-free minimums, club dues deductibility, dress codes, member relations, interior decoration, safety hazards, contracts, strategic planning, automation, anti-drug programs, incentive pay, initiation fees by installment, theft & fraud prevention, junior memberships, federal legislation, marketing the club, employee relations, new-member education, clubhouse renovation, operational audits, hiring a club controller, athletic programs, service charges, tipping policies, UBIT, value-added services, fire protection, theft, gambling, & trends in private clubs. This is a NGF InfoPac publication. InfoPacs are bound collections of full-text articles, compiled & copied from various golf industry magazines, newsletters, & journals.

Providing Quality Food And Beverage Services

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Author : National Golf Foundation
language : en
Publisher:
Release Date : 1997

Providing Quality Food And Beverage Services written by National Golf Foundation and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1997 with Business & Economics categories.

Updated 1998 Edition -- All New Articles. This collection of 56 articles deals with improving food & beverage services offered by clubhouses in order to improve customer satisfaction & profitability. The collection covers a range of topics including: computer applications to the operation, organizing special functions, club liability, club dues deductibility, & legal matters. Some in-depth articles are provided on: increasing banquet business, bar service, non-alcoholics drinks & upscale coffee drinks, catering, on-premises bakeries, the business meal tax deduction, wines, cost control, ambience, champagne, tabletop setting, minimum spending rules, & wood-burning ovens. This is a NGF InfoPac publication. InfoPacs are bound collections of full-text articles, compiled & copied from various golf industry magazines, newsletters, & journals.

Bowhunter S Guide To Accurate Shooting

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Author : Lon E. Lauber
language : en
Publisher: Quarto Publishing Group USA
Release Date : 2005-04-01

Bowhunter S Guide To Accurate Shooting written by Lon E. Lauber and has been published by Quarto Publishing Group USA this book supported file pdf, txt, epub, kindle and other format this book has been release on 2005-04-01 with Sports & Recreation categories.

Perfect your bowhunting technique with this comprehensive guide covering equipment, skill-building, and field-tested tips for taking down big game. Most hunters agree that bowhunting is a low-percentage affair. To improve your chances in the field, it’s crucial that you choose the right equipment, set it up properly, and have the necessary skill to use it when the moment of truth comes. In this guide, expert archer and bowhunter Lon E. Lauber gives you the knowledge and techniques you need to drastically improve your accuracy. Whether you’re working with a compound bow, recurve or longbow, Lauber helps you understand your weapon. He then offers in-depth advice on how to practice good shooting form. This is followed by a discussion field skills such as balancing accuracy and speed and maintaining mental focus, and shooting in adverse conditions.

Shakespeare Einstein And The Bottom Line

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Author : David L. Kirp
language : en
Publisher: Harvard University Press
Release Date : 2003-11-30

Shakespeare Einstein And The Bottom Line written by David L. Kirp and has been published by Harvard University Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-11-30 with Business & Economics categories.

Wry and insightful, Shakespeare, Einstein, and the Bottom Line takes us on a cross-country tour of the most powerful trend in academic life today--the rise of business values and the belief that efficiency, immediate practical usefulness, and marketplace triumph are the best measures of a university's success.