Information Services Design
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Information Services Design
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Author : Fons Wijnhoven
language : en
Publisher: Routledge
Release Date : 2011-12-21
Information Services Design written by Fons Wijnhoven and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-12-21 with Business & Economics categories.
Information services are economic and organizational activities for informing people. Because informing is changing rapidly under the influence of internet-technologies, this book presents in Chapter 1 fundamental notions of information and knowledge, based on philosopher C.W. Churchman’s inquiring systems. This results in the identification of three product-oriented design theory aspects: content, use value and revenue. Chapter 2 describes how one can cope with these aspects by presenting process-oriented design theory. Both design theory insights are applied in chapters on information services challenges, their business concepts and processes, their architectures and exploitation. The final chapter discusses three case studies that integrate the insights from previous chapters, and it discusses some ideas for future research. This book gives students a coherent start to the topic of information services from a design science perspective, with a balance between technical and managerial aspects. Therefore, this book is useful for modern curricula of management, communication science and information systems. Because of its design science approach, it also explains design science principles. The book also serves professionals and academics in search of a foundational understanding of informing as a science and management practice.
This Is Service Design Doing
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Author : Marc Stickdorn
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2018-01-02
This Is Service Design Doing written by Marc Stickdorn and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-01-02 with Business & Economics categories.
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Information Design
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Author : Alison Black
language : en
Publisher: Taylor & Francis
Release Date : 2017-01-12
Information Design written by Alison Black and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-01-12 with Business & Economics categories.
Information Design provides citizens, business and government with a means of presenting and interacting with complex information. It embraces applications from wayfinding and map reading to forms design; from website and screen layout to instruction. Done well it can communicate across languages and cultures, convey complicated instructions, even change behaviours. Information Design offers an authoritative guide to this important multidisciplinary subject. The book weaves design theory and methods with case studies of professional practice from leading information designers across the world. The heavily illustrated text is rigorous yet readable and offers a single, must-have, reference to anyone interested in information design or any of its related disciplines such as interaction design and information architecture, information graphics, document design, universal design, service design, map-making and wayfinding.
Information Services Today
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Author : Sandra Hirsh
language : en
Publisher: Bloomsbury Publishing PLC
Release Date : 2022-03-08
Information Services Today written by Sandra Hirsh and has been published by Bloomsbury Publishing PLC this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-03-08 with Language Arts & Disciplines categories.
This third edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, professional development, and lifelong learning in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of information communities. Specifically, the Information Services Today: An Introduction: provides a thorough introduction, history, and overall state of the field, explores different types of information communities, the varying information needs within those communities, and the role of equity of access, diversity, inclusion, and social justice in those communities, addresses why information organizations and information and technological literacy are more important today than ever before, discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and identifies career management strategies and leadership opportunities in the information professions. The new edition features chapter updates to address changes in information services, introducing new/updated topics such as emergency/crisis management/community resilience, sustainability, data analysis and visualization, social justice, and equity of access, diversity, and inclusion (EDI). Information Services Today: An Introduction begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities, as well as trends impacting the information field. Information Services Today: An Introduction covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. Information Services Today: An Introduction addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users. Information Services Today: An Introduction provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics.
Design Research In Information Systems
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Author : Alan Hevner
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-06-14
Design Research In Information Systems written by Alan Hevner and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-06-14 with Business & Economics categories.
It is 5 years since the publication of the seminal paper on “Design Science in Information Systems Research” by Hevner, March, Park, and Ram in MIS Quarterly and the initiation of the Information Technology and Systems department of the Communications of AIS. These events in 2004 are markers in the move of design science to the forefront of information systems research. A suf cient interval has elapsed since then to allow assessment of from where the eld has come and where it should go. Design science research and behavioral science research started as dual tracks when IS was a young eld. By the 1990s, the in ux of behavioral scientists started to dominate the number of design scientists and the eld moved in that direction. By the early 2000s, design people were having dif culty publishing in mainline IS journals and in being tenured in many universities. Yes, an annual Workshop on Information Technology and Systems (WITS) was established in 1991 in conju- tion with the International Conference on Information Systems (ICIS) and grew each year. But that was the extent of design science recognition. Fortunately, a revival is underway. By 2009, when this foreword was written, the fourth DESRIST c- ference has been held and plans are afoot for the 2010 meeting. Design scientists regained respect and recognition in many venues where they previously had little.
Design Of Industrial Information Systems
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Author : Thomas Boucher
language : en
Publisher: Elsevier
Release Date : 2010-07-26
Design Of Industrial Information Systems written by Thomas Boucher and has been published by Elsevier this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-07-26 with Business & Economics categories.
Design of Industrial Information Systems presents a body of knowledge applicable to many aspects of industrial and manufacturing systems. New software systems, such as Enterprise Resource Planning, and new hardware technologies, such as RFID, have made it possible to integrate what were separate IT databases and operations into one system to realize the greatest possible operational efficiencies. This text provides a background in, and an introduction to, the relevant information technologies and shows how they are used to model and implement integrated IT systems.With the growth of courses in information technology offered in industrial engineering and engineering management programs, the authors have written this book to show how such computer-based knowledge systems are designed and used in modern manufacturing and industrial companies. - Introduces Data Modeling and Functional Architecture Design, with a focus on integration for overall system design - Encompasses hands-on approach, employing many in-chapter exercises and end-of-chapter problem sets with case studies in manufacturing and service industries - Shows the reader how Information Systems can be integrated into a wider E-business/Web-Enabled Database business model - Offers applications in Enterprise Resource Planning (ERP) and Manufacturing Execution Systems (MES)
Good Services
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Author : Lou Downe
language : en
Publisher:
Release Date : 2020
Good Services written by Lou Downe and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with Consumer satisfaction categories.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Practical It Service Management
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Author : Thejendra BS
language : en
Publisher: IT Governance Publishing
Release Date : 2014-02-11
Practical It Service Management written by Thejendra BS and has been published by IT Governance Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-02-11 with Computers categories.
A beginner’s book explaining the basics of ITIL and its implementation and interpretation in an easy, selfstudy approach
Design Science Methodology For Information Systems And Software Engineering
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Author : Roel J. Wieringa
language : en
Publisher: Springer
Release Date : 2014-11-19
Design Science Methodology For Information Systems And Software Engineering written by Roel J. Wieringa and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-11-19 with Computers categories.
This book provides guidelines for practicing design science in the fields of information systems and software engineering research. A design process usually iterates over two activities: first designing an artifact that improves something for stakeholders and subsequently empirically investigating the performance of that artifact in its context. This “validation in context” is a key feature of the book - since an artifact is designed for a context, it should also be validated in this context. The book is divided into five parts. Part I discusses the fundamental nature of design science and its artifacts, as well as related design research questions and goals. Part II deals with the design cycle, i.e. the creation, design and validation of artifacts based on requirements and stakeholder goals. To elaborate this further, Part III presents the role of conceptual frameworks and theories in design science. Part IV continues with the empirical cycle to investigate artifacts in context, and presents the different elements of research problem analysis, research setup and data analysis. Finally, Part V deals with the practical application of the empirical cycle by presenting in detail various research methods, including observational case studies, case-based and sample-based experiments and technical action research. These main sections are complemented by two generic checklists, one for the design cycle and one for the empirical cycle. The book is written for students as well as academic and industrial researchers in software engineering or information systems. It provides guidelines on how to effectively structure research goals, how to analyze research problems concerning design goals and knowledge questions, how to validate artifact designs and how to empirically investigate artifacts in context – and finally how to present the results of the design cycle as a whole.
Design For Information
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Author : Isabel Meirelles
language : en
Publisher: Rockport Publishers
Release Date : 2013-10-01
Design For Information written by Isabel Meirelles and has been published by Rockport Publishers this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-10-01 with Design categories.
The visualization process doesn’t happen in a vacuum; it is grounded in principles and methodologies of design, cognition, perception, and human-computer-interaction that are combined to one’s personal knowledge and creative experiences. Design for Information critically examines other design solutions —current and historic— helping you gain a larger understanding of how to solve specific problems. This book is designed to help you foster the development of a repertoire of existing methods and concepts to help you overcome design problems. Learn the ins and outs of data visualization with this informative book that provides you with a series of current visualization case studies. The visualizations discussed are analyzed for their design principles and methods, giving you valuable critical and analytical tools to further develop your design process. The case study format of this book is perfect for discussing the histories, theories and best practices in the field through real-world, effective visualizations. The selection represents a fraction of effective visualizations that we encounter in this burgeoning field, allowing you the opportunity to extend your study to other solutions in your specific field(s) of practice. This book is also helpful to students in other disciplines who are involved with visualizing information, such as those in the digital humanities and most of the sciences.