Information Technology Enabled Global Customer Service
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Information Technology Enabled Global Customer Service
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Author : Tapio Reponen
language : en
Publisher: IGI Global
Release Date : 2003-01-01
Information Technology Enabled Global Customer Service written by Tapio Reponen and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-01 with Computers categories.
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.
It Enabled Services
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Author : Shiro Uesugi
language : en
Publisher: Springer Science & Business Media
Release Date : 2013-01-08
It Enabled Services written by Shiro Uesugi and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-08 with Computers categories.
As the global economy turns more and more service oriented, Information Technology-Enabled Services (ITeS) require greater understanding. Increasing numbers and varieties of services are provided through IT. Furthermore, IT enables the creation of new services in diverse fields previously untouched. Because of the catalyzing nature of internet technology, ITeS today has become more than “Outsourcing” of services. This book illustrates the enabling nature of ITeS with its entailment of IT, thus contributing to the betterment of humanity. The scope of this book is not only for academia but also for business persons, government practitioners and readers from daily lives. Authors from a variety of nations and regions with various backgrounds provide insightful theories, research, findings and practices in various fields such as commerce, finance, medical services, government and education. This book opens up a new horizon with the application of Internet-based practices in business, government and in daily lives. Information Technology-Enabled Services works as a navigator for those who sail to the new horizon of service oriented economies.
Advanced Topics In Global Information Management
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Author : Felix B. Tan
language : en
Publisher: IGI Global
Release Date : 2002-01-01
Advanced Topics In Global Information Management written by Felix B. Tan and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-01-01 with Computers categories.
Advanced Topics in Global Information Management includes original material concerned with all aspects of global information management in three broad areas: Global Information Systems in Business Fuctions, Information Technology in Specific Regions of the World, Management of Global Information Resources and Applications. Both researchers and practitioners disseminate the evolving knowledge in these broad categories and the book examines a variety of aspects of global information management dealing with development, usage, failure, success, policies, strategies and applications of this valuable organizational resources.
Public Information Technology
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Author : G. David Garson
language : en
Publisher: IGI Global
Release Date : 2003-01-01
Public Information Technology written by G. David Garson and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-01 with Computers categories.
Public Information Technology: Policy and Management Issues constitutes a survey of many of the most important dimensions of managing information technology in the public sector. Written by noted academics and public administration practitioners, this book addresses general policy and administrative issues in this arena as well as the information technology skills needed by public managers.
Encyclopedia Of Information Science And Technology Second Edition
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Author : Khosrow-Pour, D.B.A., Mehdi
language : en
Publisher: IGI Global
Release Date : 2008-10-31
Encyclopedia Of Information Science And Technology Second Edition written by Khosrow-Pour, D.B.A., Mehdi and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-10-31 with Business & Economics categories.
"This set of books represents a detailed compendium of authoritative, research-based entries that define the contemporary state of knowledge on technology"--Provided by publisher.
Creating Business Value With Information Technology Challenges And Solutions
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Author : Shin, Namchul
language : en
Publisher: IGI Global
Release Date : 2002-07-01
Creating Business Value With Information Technology Challenges And Solutions written by Shin, Namchul and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-07-01 with Computers categories.
Questions on the business value of information technology (IT), which have been raised by managers and researchers for the last decade, are not settled yet. Firms invest in IT to improve their business performance. However, some firms fail to improve their business performance while others succeed. The overall value of IT varies enormously from firm to firm. Computerization does not automatically create business value, but it is one essential component that should be coupled with organizational changes such as new strategies, new business processes, and new organizational structure. Creating Business Value with Information Technology: Challenges and Solutions aims to solicit the studies that yield significant new insights into the business value of IT.
Knowledge And Information Technology Management Human And Social Perspectives
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Author : Gunasekaran, Angappa
language : en
Publisher: IGI Global
Release Date : 2002-07-01
Knowledge And Information Technology Management Human And Social Perspectives written by Gunasekaran, Angappa and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-07-01 with Computers categories.
Success in an increasingly competitive market depends on the quality of knowledge which organisations apply to their major business processes. For example, a supply chain depends on knowledge of diverse areas, including raw materials, planning, manufacturing, and distribution. Likewise, product development requires knowledge of consumer requirements, new science, new technology, and marketing. Knowledge is broadly defined as credible information that is of potential value to an organisation. Knowledge management (KM) is a function of generation and dissemination of information, developing a shared understanding of information, filtering shared understandings into degrees of potential value, and storing valuable knowledge within the confines of an accessible organisational mechanism.
Information Technology And Organizations
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Author : Mehdi Khosrowpour
language : en
Publisher: IGI Global
Release Date : 2003-01-01
Information Technology And Organizations written by Mehdi Khosrowpour and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2003-01-01 with Computers categories.
This volume aims to provide a collection of unique perspectives on the issues surrounding the management of information technology in organizations around the world and the ways in which these issues are addressed.
Study Abroad Contexts For Enhanced Foreign Language Learning
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Author : Velliaris, Donna M.
language : en
Publisher: IGI Global
Release Date : 2018-04-13
Study Abroad Contexts For Enhanced Foreign Language Learning written by Velliaris, Donna M. and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-04-13 with Education categories.
Popular opinion has long assumed that learning a foreign language requires not only traditional classroom instruction but also immersion among native speakers of the language. This opinion is so strongly held that students who study through immersion are believed to become more proficient than those who do not. Study Abroad Contexts for Enhanced Foreign Language Learning is a critical scholarly publication that explores the importance and efficacy of international travel in the learning of a second or additional language. Including various topics such as auditory-orthographic training, grammatical ability, and learner autonomy, this book is geared toward academicians, students, and professionals seeking current and relevant research on language acquisition through immersion and its value.
Decision Making Support Systems Achievements And Challenges For The New Decade
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Author : Mora, Manuel
language : en
Publisher: IGI Global
Release Date : 2002-07-01
Decision Making Support Systems Achievements And Challenges For The New Decade written by Mora, Manuel and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-07-01 with Computers categories.
Annotation The book presents state-of-the-art knowledge about decision-making support systems (DMSS). Its main goals are to provide a compendium of quality chapters on decision-making support systems that help diffuse scarce knowledge about effective methods and strategies for successfully designing, developing, implementing, and evaluating decision-making support systems, and to create an awareness among readers about the relevance of decision-making support systems in the current complex and dynamic management environment.