Innovate To Elevate A Journey Through Mindset And Gen Ai To Enhance Customer Experience
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Innovate To Elevate A Journey Through Mindset And Gen Ai To Enhance Customer Experience
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Author : Francis Goh
language : en
Publisher: World Scientific
Release Date : 2024-09-03
Innovate To Elevate A Journey Through Mindset And Gen Ai To Enhance Customer Experience written by Francis Goh and has been published by World Scientific this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-09-03 with Business & Economics categories.
As a 30-year veteran executive, Francis Goh brings to the table a unique blend of practical wisdom and certified expertise in Customer Experience (CX), Design Thinking, Agile, Scrum, and Lean methods. His deep understanding of Amazon's Working Backwards mechanism, honed during his tenure as a Digital Innovation expert at AWS, further enriches the insights shared in this book. These strategies are not just theoretical concepts but battle-tested solutions forged in the crucible of real-world challenges. Through his experience and expertise, the author aims to provide readers with actionable strategies and proven methodologies to navigate the ever-evolving landscape of technology and business with confidence and success.The book unveils three powerful frameworks meticulously developed to help executives leverage innovation and Gen AI to develop their CX strategies. These frameworks serve as guiding lights, illuminating the path forward in a landscape marked by rapid technological advancement and shifting consumer expectations. With practical strategies and actionable insights, this book equips leaders with the tools they need to navigate the complex intersection of innovation and Customer Experience, driving transformative change within their organizations.
Social Ethical And Legal Aspects Of Generative Ai
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Author : Srikanta Patnaik
language : en
Publisher: Springer Nature
Release Date : 2025-07-19
Social Ethical And Legal Aspects Of Generative Ai written by Srikanta Patnaik and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-19 with Computers categories.
Social, Ethical & Legal Aspects of Generative AI: Tools, Techniques, and Systems highlights the transformative exploration of the AI revolution. This groundbreaking discourse deciphers the nexus between cutting-edge generative AI tools and the societal framework that shapes their impact. Generative AI is more than a technological marvel; it’s a societal force reshaping industries, education, healthcare, and governance. Explore the ethical dilemmas, legal challenges, and innovative solutions driving its global adoption. This volume provides an insight into the latest innovations and state-of-the-art research in the fields of Social, Ethical & Legal Aspects of Generative AI, showcasing their potential to address AI's profound societal implications. It spans a diverse array of topics, including: Advanced AI-driven creative tools revolutionizing industries. Navigating the legal landscape of generative technologies. Addressing biases, data privacy, and societal inclusivity. Shaping a future where technology and humanity coexist harmoniously. By merging cutting-edge theoretical insights with practical applications, this volume provides researchers, practitioners, and students with the essential knowledge and tools to explore and advance within the dynamic field of Social, Ethical & Legal Aspects of Generative AI. Generative AI technologies bring transformative potential but also raise critical questions about privacy, bias, and accountability, demanding ethical frameworks to guide their development and deployment. The social implications of generative AI include its impact on employment, creativity, and human interactions, necessitating balanced approaches to ensure inclusivity and equity. Legal challenges surrounding generative AI focus on intellectual property, liability for AI-generated content, and adherence to global data protection laws. Addressing the ethical, social, and legal aspects of generative AI is essential to fostering innovation while safeguarding human rights and societal well-being.
The Ai Revolution In Customer Service And Support
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Author : Ross Smith
language : en
Publisher: Pearson Education
Release Date : 2024-07-16
The Ai Revolution In Customer Service And Support written by Ross Smith and has been published by Pearson Education this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-16 with Business & Economics categories.
In the rapidly evolving AI landscape, customer service and support professionals find themselves in a prime position to take advantage of this innovative technology to drive customer success. The AI Revolution in Customer Service and Support is a practical guide for professionals who want to harness the power of generative AI within their organizations to create more powerful customer and employee experiences. This book is designed to equip you with the knowledge and confidence to embrace the AI revolution and integrate the technology, such as large language models (LLMs), machine learning, predictive analytics, and gamified learning, into the customer experience. Start your journey toward leveraging this technology effectively to optimize organizational productivity. A portion of the book’s proceeds will be donated to the nonprofit Future World Alliance, dedicated to K-12 AI ethics education. IN THIS BOOK YOU’LL LEARN About AI, machine learning, and data science How to develop an AI vision for your organization How and where to incorporate AI technology in your customer experience fl ow About new roles and responsibilities for your organization How to improve customer experience while optimizing productivity How to implement responsible AI practices How to strengthen your culture across all generations in the workplace How to address concerns and build strategies for reskilling and upskilling your people How to incorporate games, play, and other techniques to engage your agents with AI Explore thought experiments for the future of support in your organization “Insightful & comprehensive—if you run a service & support operation, put this book on your essential reading list right now!” —PHIL WOLFENDEN, Cisco, VP, Customer Experience “This book is both timely and relevant as we enter an unprecedented period in our industry and the broader world driven by Generative AI. The magnitude and speed of change we’re experiencing is astounding and this book does an outstanding job balancing technical knowledge with the people and ethical considerations we must also keep front of mind.” —BRYAN BELMONT, Microsoft, Corporate VP, Customer Service & Support “The authors of this book are undoubtedly on the front lines of operationalizing Gen AI implementations in customer support environments... and they know undoubtedly that at its core, support is about people and genuine human connections. This book walks you through their journey to keep people at the center of this technical tsunami.” —PHAEDRA BOINODIRIS, Author, AI for the Rest of Us
Airimagination
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Author : Nawal K. Taneja
language : en
Publisher: Taylor & Francis
Release Date : 2022-09-29
Airimagination written by Nawal K. Taneja and has been published by Taylor & Francis this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-09-29 with Transportation categories.
Unprecedented social changes, accelerated by facilitating technologies and the COVID-19 pandemic, are calling for airlines to think deeply and non-conventionally on what will be important to existing and new travelers, as they change their lifestyles. New thinking requires airlines to extend the boundaries of their businesses to go beyond their traditional domains. This need goes beyond the renovation and iteration of conventional products to the transformation of products requiring new ideas and ways to scale them. Examples include the development of cost-effective urban air mobility, intermodal passenger transportation, door-to-door travel that is sustainable, and personalized offers. Airimagination: Extending the Airline Business Boundaries raises some thought-provoking questions and provides a direction for practical solutions. For example, what if airlines developed products and services that finally meet end-to-end needs of customers seamlessly by collaborating in the value-adding open ecosystems, using platforms that facilitate effective engagement with both "digital and nondigital" customers and employees in real time and at each touch point? Ironically, the current time is an advantage for some airlines as they already have had to deal with a deep and wide disruption caused by the pandemic, leading operations to start from ground zero. This book, the latest in a long and well-regarded series by Nawal K. Taneja, explores innovative best practices within the airline business world, complemented by numerous insightful perspectives contained in multiple forewords and thought leadership pieces. This book is aimed primarily at high-level practitioners within the airline industry and related businesses.
Ai For Marketing And Product Innovation
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Author : A. K. Pradeep
language : en
Publisher: John Wiley & Sons
Release Date : 2018-11-26
Ai For Marketing And Product Innovation written by A. K. Pradeep and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-11-26 with Business & Economics categories.
Get on board the next massive marketing revolution AI for Marketing and Product Innovation offers creatives and marketing professionals a non-tech guide to artificial intelligence (AI) and machine learning (ML)—twin technologies that stand poised to revolutionize the way we sell. The future is here, and we are in the thick of it; AI and ML are already in our lives every day, whether we know it or not. The technology continues to evolve and grow, but the capabilities that make these tools world-changing for marketers are already here—whether we use them or not. This book helps you lean into the curve and take advantage of AI’s unparalleled and rapidly expanding power. More than a simple primer on the technology, this book goes beyond the “what” to show you the “how”: How do we use AI and ML in ways that speak to the human spirit? How to we translate cold technological innovation into creative tools that forge deep human connections? Written by a team of experts at the intersection of neuroscience, technology, and marketing, this book shows you the ins and outs of these groundbreaking technological tools. Understand AI and ML technology in layman’s terms Harness the twin technologies unparalleled power to transform marketing Learn which skills and resources you need to use AI and ML effectively Employ AI and ML in ways that resonate meaningfully with customers Learn practical examples of how to reinvest product innovation, brand building, targeted marketing and media measurement to connect with people and enhance ROI Discover the true impact of AI and ML from real-world examples, and learn the thinking, best practices, and metrics you need to capture this lightning and take the next massive leap in the evolution of customer connection. AI for Marketing and Product Innovation shows you everything you need to know to get on board.
Ai First Human Always
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Author : Sandy Carter
language : en
Publisher: John Wiley & Sons
Release Date : 2025-03-03
Ai First Human Always written by Sandy Carter and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-03 with Business & Economics categories.
Leadership wisdom to ride the wave of the seven hottest trends in our new AI-first world of business Written by seasoned tech executive Sandy Carter, AI First, Human Always: Embracing a New Mindset for the Era of Superintelligence is your guidebook to the seven hottest trends in AI. This book will recalibrate your approach to the exponential curve of emerging AI solutions for business. It will help you transform today's unstoppable currents of change into tailwinds that propel your organization to great heights. From the tokenization of everything, to multi-model learning models, to the importance of technical convergence and the implementation of digital twins across almost every industry imaginable, this book provides an essential core knowledge base as well as examples and case studies to help you transform your approach to leadership to meet the demands of the modern business era. Throughout the book, Carter drives home the essential coexistence of technology, emotion, intelligence, creativity, intuition, and ethics to enhance, rather than replace, the human experience. Some of the topics that Carter explores include: How to foster an AI-driven culture with experimentation Strategies for applying first principles before starting an AI project Ways to balance human and AI collaboration AI First, Human Always: Embracing a New Mindset for the Era of Superintelligence is a timely, essential read for all business leaders and professionals aiming to prepare for AI's broader implications on society and the economy. Grab your copy today and stay one step ahead of the competition in a digital world evolving at breakneck speed.
Generative Ai For E Commerce
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Author : Rakesh Kumar
language : en
Publisher: Independently Published
Release Date : 2024-05-06
Generative Ai For E Commerce written by Rakesh Kumar and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-05-06 with categories.
Welcome to the frontier of e-commerce innovation - where artificial intelligence meets the art of customer experience. In the fast-paced world of online retail, staying ahead means more than just offering products; it's about creating immersive, personalized, and engaging shopping experiences that captivate customers and keep them coming back for more. In this groundbreaking book, "Generative AI for E-commerce," we delve into the transformative potential of Generative AI - a cutting-edge technology reshaping the landscape of online shopping. Generative AI is not just about algorithms; it's about understanding human preferences, anticipating needs, and crafting bespoke solutions that resonate with each individual customer. From personalized product recommendations and interactive virtual try-ons to immersive shopping experiences and fraud detection mechanisms, Generative AI is revolutionizing every aspect of the e-commerce journey. Through a comprehensive exploration of concepts, case studies, and practical applications, this book serves as your definitive guide to navigating the intersection of Generative AI and e-commerce. Whether you're a business leader looking to drive growth, a developer seeking to innovate, or a consumer eager for a glimpse into the future of online shopping, "Generative AI for E-commerce" equips you with the knowledge and insights to thrive in the digital marketplace of tomorrow. Join us on a journey where creativity meets technology, where data fuels innovation, and where every click brings us closer to a world of limitless possibilities. Welcome to the future of e-commerce - powered by Generative AI.
Future Proof Your Business With Ai
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Author : Jason Cole Sterling
language : en
Publisher: eBookIt.com
Release Date : 2025-05-20
Future Proof Your Business With Ai written by Jason Cole Sterling and has been published by eBookIt.com this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-20 with Business & Economics categories.
Transform Your Business into a Future-Ready Powerhouse with AI Step into the next era of entrepreneurship with a guide designed to illuminate the path from curiosity to mastery in AI integration. This book offers more than just theoretical insights–it provides a comprehensive blueprint tailored for modern business leaders eager to adapt, innovate, and thrive in a world increasingly shaped by artificial intelligence. Dive into a world where AI isn't just a buzzword but a practical tool woven seamlessly into every layer of your operation. From automating mundane tasks to predicting sales trends, from revolutionizing customer experiences to navigating the complex legal landscape of AI ethics–each chapter equips you with actionable strategies and expert advice. Explore how cutting-edge technologies like ChatGPT can enhance communication, marketing, and customer support, while discovering ways to build an AI-savvy team that embraces innovation with confidence. Imagine having the ability to anticipate market shifts, personalize customer journeys, and optimize operations–all powered by smart AI-driven insights. This book empowers you to assess your readiness, craft a tailored AI roadmap, and overcome common challenges that come with transformation. Featuring real-world case studies and practical tips on funding and scaling, it's a must-have companion for entrepreneurs who refuse to be left behind. Your business's future isn't just about survival–it's about setting a new standard of excellence. Whether you're just starting your AI journey or looking to amplify existing efforts, this compelling roadmap ensures you lead with agility, vision, and confidence. Prepare to harness the full potential of AI and redefine what success means in the digital age.
Ai Powered Customer Experience Enhancing Engagement And Loyalty Through Intelligent Solutions
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Author : Nathan Sterling
language : en
Publisher: Nathan Sterling
Release Date : 2025-05-07
Ai Powered Customer Experience Enhancing Engagement And Loyalty Through Intelligent Solutions written by Nathan Sterling and has been published by Nathan Sterling this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-07 with Business & Economics categories.
In today’s hyper-competitive and digital-first business landscape, customer experience (CX) is no longer just a differentiator—it is the battleground where brands win or lose. "AI-Powered Customer Experience: Enhancing Engagement and Loyalty Through Intelligent Solutions" is an essential, in-depth guide that explores how artificial intelligence is transforming the way companies interact with customers across every stage of the journey. From personalization engines to predictive analytics and intelligent chatbots, AI is enabling businesses to deliver seamless, meaningful, and highly responsive customer experiences at scale. This book is designed for CX leaders, marketing professionals, product managers, data strategists, and forward-thinking executives who want to future-proof their customer strategy by leveraging the power of AI. It offers a clear, practical framework for integrating artificial intelligence into customer-facing operations while aligning with brand values, human empathy, and long-term loyalty goals. Drawing from real-world case studies, industry best practices, and cutting-edge technologies, the book explores how intelligent automation, machine learning, natural language processing (NLP), computer vision, and generative AI are being used to elevate the customer experience across industries including retail, finance, healthcare, travel, telecommunications, and SaaS. Inside this comprehensive guide, you will learn: The foundations of AI-powered customer experience: key technologies, architecture, and implementation models How to build data ecosystems that fuel AI-driven CX, including customer data platforms (CDPs), CRM integration, and data lakes The role of personalization algorithms in delivering 1:1 marketing, dynamic content, and tailored product recommendations How AI enhances customer service through chatbots, voice assistants, AI agents, and omnichannel support Predictive analytics for customer behavior modeling, churn prevention, segmentation, and lifetime value forecasting How AI improves customer onboarding, feedback collection, and experience optimization using sentiment analysis and NLP Practical strategies to automate customer journeys, including trigger-based communications, retention workflows, and loyalty program enhancements The ethical use of AI in customer experience: transparency, data privacy, algorithmic bias, and trust-building The ROI of AI investments in CX—measuring engagement uplift, NPS improvement, operational efficiency, and retention gains Future trends in AI for CX, including generative AI (e.g., ChatGPT), hyper-personalization, AI-driven design, and emotion AI Whether you’re looking to streamline your contact center, reduce customer churn, increase brand loyalty, or deliver predictive and proactive customer support, this book provides the roadmap to do it effectively with artificial intelligence. It blends strategy with execution, making it suitable for both AI beginners and seasoned digital transformation leaders. You’ll gain insight into leading AI platforms, open-source tools, and cloud-based ecosystems that support scalable and adaptive CX programs. In addition, the book offers practical guidance on AI governance, agile project management, cross-functional collaboration, and organizational change management to help companies avoid common pitfalls and maximize the impact of their AI investments. "AI-Powered Customer Experience: Enhancing Engagement and Loyalty Through Intelligent Solutions" is not just a technology book—it’s a strategic blueprint for building customer relationships that are intelligent, intuitive, and deeply human at their core. It empowers professionals to create frictionless, anticipatory, and emotionally resonant customer journeys that lead to long-term brand advocacy and business growth. If you’re ready to lead the next evolution of customer engagement and build smarter, more meaningful interactions with your audience, this book is your ultimate guide to making it happen with AI.
Ai Innovations For Customer Experience Optimization In The Service Sector
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Author : Aarabe, Mourad
language : en
Publisher: IGI Global
Release Date : 2025-05-08
Ai Innovations For Customer Experience Optimization In The Service Sector written by Aarabe, Mourad and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-05-08 with Business & Economics categories.
The rise of digital technology and the proliferation of customer data have created fertile ground for the application of AI in the services sector. Customers expect personalized, fluid, and proactive experiences in the current era. From chatbots and virtual assistants to predictive personalization and sentiment analysis, AI allows companies to gain deeper insight into their customers' needs and preferences, enabling them to deliver more tailored and effective customer experiences. AI Innovations for Customer Experience Optimization in the Service Sector addresses the theoretical, methodological, and empirical gaps in the academic and professional literature on using AI innovation solutions to optimize marketing processes and customer experiences. It encourages more rigorous and in-depth research to catalyze innovation and excellence in AI-based customer experience management, particularly in the services sector. Covering topics such as value creation, customer journey mapping effect, and telecommunications, this book is an excellent resource for marketing specialists, customer service managers, strategy manager, consultants, technology specialists, professionals, researchers, scholars, academicians, and more.