Insights To Performance Excellence 2019 2020
DOWNLOAD
Download Insights To Performance Excellence 2019 2020 PDF/ePub or read online books in Mobi eBooks. Click Download or Read Online button to get Insights To Performance Excellence 2019 2020 book now. This website allows unlimited access to, at the time of writing, more than 1.5 million titles, including hundreds of thousands of titles in various foreign languages. If the content not found or just blank you must refresh this page
Insights To Performance Excellence 2019 2020
DOWNLOAD
Author : Paul L. Grizzell
language : en
Publisher:
Release Date : 2019-03-09
Insights To Performance Excellence 2019 2020 written by Paul L. Grizzell and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-03-09 with categories.
From Industry 4 0 To Quality 4 0
DOWNLOAD
Author : Timothy Adesanya Ibidapo
language : en
Publisher: Springer Nature
Release Date : 2022-07-07
From Industry 4 0 To Quality 4 0 written by Timothy Adesanya Ibidapo and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-07-07 with Business & Economics categories.
This book describes the development of quality over various stages, from product inspection, through quality control to the present ISO 9000 systems. It also highlights the advantages of the quality management system (QMS) standards and the need for certification by organizations and enterprises/firms interested in taking advantage of the various benefits of these standards to improve their systems and aid their survival in a globally competitive market. The author provides simplified information to enable even those hearing the word ''quality'' for the first time to be able to appreciate and understand the various quality management philosophies irrespective of their background and position.
The New Marketing
DOWNLOAD
Author : Cheryl Burgess
language : en
Publisher: SAGE
Release Date : 2020-07-27
The New Marketing written by Cheryl Burgess and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-07-27 with Business & Economics categories.
The New Marketing, with contributions spanning CMO trailblazers to martech disruptors, behavioral economics luminaries at Yale to leading marketing thinkers at Kellogg and Wharton, is the GPS for navigating in a digital world and moves the craft of marketing through the forces of marketing transformation.
Insights On Resiliency And Urban Development
DOWNLOAD
Author : Sonet, Ungku Norani
language : en
Publisher: IGI Global
Release Date : 2024-07-12
Insights On Resiliency And Urban Development written by Sonet, Ungku Norani and has been published by IGI Global this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-07-12 with Political Science categories.
Cities worldwide are at a crossroads, facing the pressing need to adapt to a rapidly changing environment. The impacts of climate change, economic shifts, and population growth are undeniable, demanding a paradigm shift in urban development. The conventional approaches fall short in creating spaces that endure and flourish in the face of adversity. The challenge is to reimagine cities as more than concrete jungles, integrating green spaces, flexibility, and community well-being into their DNA. Insights on Resiliency and Urban Development charts the course for a resilient urban future. In its pages, government leaders, architects, urban planners, and citizens unite to forge a comprehensive guide for developing urban 'sanctuaries.' This book seamlessly weaves together disciplines like architecture, urban design, planning, sustainability, and community development, offering not just theoretical groundwork but practical strategies illustrated with vibrant case studies. It empowers individuals with the knowledge to build cities that not only withstand the challenges of our time but actively thrive amidst them.
The Experience Mindset
DOWNLOAD
Author : Tiffani Bova
language : en
Publisher: Penguin
Release Date : 2023-06-06
The Experience Mindset written by Tiffani Bova and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-06-06 with Business & Economics categories.
A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. They deliver packages faster, churn out new products, and endlessly revamp their UI, often putting greater strain on employees for diminishing returns. According to Tiffani Bova, this siloed focus on customer experience – without considering the impact on your staff – actually hinders growth in the long run. The most successful companies adopt an Experience Mindset that strengthens both employee experience (EX) and customer experience (CX) at the same time. Based on exclusive research from two Salesforce-sponsored studies of thousands of employees and c-suite executives, The Experience Mindset details exactly how your company can adopt an Experience Mindset, at scale. It’s not enough to know that happy employees equals happy customers. You must have an intentional, balanced approach to company strategy that involves all stakeholders – IT, Marketing, Sales, Operations, and HR – with KPIs and ownership over outcomes. In this ground-breaking book, filled with case studies of leading companies and never-before-seen research, you’ll learn: How people, processes, technology, and culture contribute to the “virtuous cycle” of EX and CX. Why the best companies have programs that minimize the customer’s effort as well as the employee’s effort (and how companies like Southwest and Best Buy get this right) How to effectively roll out technology solutions that boost both EX and CX (hard truth: only 20% of customer-facing employees believe technology makes their job easier. Employees want a seamless technology experience, just like your customers.) What metrics you can use to measure EX, CX, and ultimately, the effect of the two together. You can’t improve what you can’t measure. Employees are the heart of your business. If you want to remain competitive in today’s marketplace, investing in people is no longer a nice-to-have, but rather a must have.
Modeling And Using Context
DOWNLOAD
Author : Gábor Bella
language : en
Publisher: Springer Nature
Release Date : 2019-11-12
Modeling And Using Context written by Gábor Bella and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-12 with Computers categories.
This book constitutes the proceedings of the 11th International and Interdisciplinary Conference on Modeling and Using Context, CONTEXT 2019, held in Trento, Italy, in November 2019. The 20 full papers and 4 invited talks presented were carefully reviewed and selected from 31 submissions. The papers feature research in a wide range of disciplines related to issues of context and contextual knowledge and discuss commonalities across and differences between the disciplines' approaches to the study of context. They cover a large spectrum of fields, including philosophy of language and of science, computational papers on context-aware information systems, artificial intelligence, and computational linguistics, as well as cognitive and social sciences.
The Broken Rung
DOWNLOAD
Author : Kweilin Ellingrud
language : en
Publisher: Harvard Business Press
Release Date : 2025-03-11
The Broken Rung written by Kweilin Ellingrud and has been published by Harvard Business Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-03-11 with Business & Economics categories.
The broken rung is more pervasive than the glass ceiling in holding women back from career success. Three McKinsey senior partners offer strategies for overcoming it and fulfilling your potential. Women around the world do extremely well when it comes to their education. They graduate at higher rates than men and have higher average GPAs. But then a strange thing happens: upon entering the workforce, they immediately lose their advantage. When the first promotions come around, the slide continues. For every 100 men promoted to manager, only 81 women overall and 77 women of color get promoted. This is what McKinsey senior partners Kweilin Ellingrud, Lareina Yee, and María del Mar Martínez call "the broken rung," and its effects compound throughout women's careers, causing them to fall behind at the start and keeping them from catching up. In this groundbreaking book, the authors reveal the problem's underlying cause: while about half of a person's lifetime earnings come from education and half from work experience, men get more value from their experience than women do. It is also here, in one's work experience, that the solution lies: women need to build their "experience capital" to level the playing field and maximize their earning potential. The book combines over a decade of research, personal conversations with more than fifty remarkable leaders, and the authors' own rich experiences as leaders at McKinsey. They weave data on the potential pitfalls with inspiring and instructive stories of women who have climbed over the broken rung using strategies that increased their experience capital. Leaders and companies must do more to address gender inequalities in the workplace. But you don't have to wait. The Broken Rung is your guide, right now, for moving up the career ladder and reaching your full potential at work.
International Conference On Innovation Sustainability And Applied Sciences
DOWNLOAD
Author : Chithirai Pon Selvan
language : en
Publisher: Springer Nature
Release Date : 2025-02-11
International Conference On Innovation Sustainability And Applied Sciences written by Chithirai Pon Selvan and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-02-11 with Technology & Engineering categories.
The book presents the proceedings of the International Conference on Innovation, Sustainability and Applied Sciences (ICISAS 2023), which took place in Dubai, UAE, on 09-11 December 2023. The conference is a unique opportunity to learn from leading researchers and professionals on how to collectively shape the future through innovation, sustainability, and scientific vigor. Topics include but are not limited to sustainable materials and manufacturing, renewable energy, cyber incident and security, information security risk management, and sustainable finance and investments, to name a few. The conference is meant to attract experts from diverse industries, including senior government leaders, policymakers, eminent scientists, academicians, researchers, technocrats, and students from various parts of the world. This multi-professional conference is dedicated to all applied specialized and interdisciplinary fields.
Advances In Sports Science And Technology
DOWNLOAD
Author : D. Prasanna Balaji
language : en
Publisher: CRC Press
Release Date : 2025-04-29
Advances In Sports Science And Technology written by D. Prasanna Balaji and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-04-29 with Technology & Engineering categories.
It focused on the strategies, challenges and choices in the renaissance of modern sports. It brought together scientists, sports persons, decision makers and executives from across the globe to share research approaches, methods and results. It analyzed ways for implementing adaptable and observable improvement which have direct impact on sports.
Transforming Leadership Improving The Patient Experience
DOWNLOAD
Author : Alan T. Belasen, Ph.D.
language : en
Publisher: CRC Press
Release Date : 2024-02-27
Transforming Leadership Improving The Patient Experience written by Alan T. Belasen, Ph.D. and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-02-27 with Business & Economics categories.
This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve patient outcomes, prevent medical errors, improve efficiency, and increase patient satisfaction. Surprisingly, however, healthcare leaders tend to prioritize specific metrics to improve hospital performance and patient satisfaction even though patient experience and provider-patient communications are intertwined. Determining the most effective strategy for achieving higher levels of service quality and patient satisfaction can prove elusive for providers. Consider the evidence: a survey in 2012 of more than 17,000 healthcare leaders in North America, for example, found that leaders’ perceptions did not always match the data, and many hospital leaders overestimated the performance of their hospitals. Over 75% of the hospital leaders reported "quality of care" was something their hospital did well, while their patients, on average, rated them lower on perceived service quality. Ten years later, in 2022, only a few providers integrated best practices to achieve high patient satisfaction which severely impacted CMS Hospital Star Rating. This has significant effects on profit margins since patients consider the star rating differentials in their choices of hospitals and are willing to pay upward of 17% extra for treatments in 5-star hospitals, a revenue generating source of income at times when hospitals have seen falling revenues (down 4.8%) and rising labor (up 37%) from pre-COVID-19 pandemic levels. To reduce the gap between perception and reality, hospital leaders can consider the link between communication goals (e.g., responsiveness of hospital staff, pain management, communication about medicines) and outcomes (e.g., increased adherence and compliance, readmission, healthcare delivery costs, hospital overall ratings) as well as improve the patient experience. When intentions and outcomes are aligned, they create a powerful medium by which healthcare leaders can evaluate the gaps that exist between patient care measures and best practices and mitigate organizational or technological factors relevant to improving the patient experience. When the alignment is optimal, care teams develop a better sense of shared purpose, become more committed and accountable, and work together to improve the patient experience. When accomplished, patients participate more fully and actively in the exchange and are discharged with an enhanced commitment to carry out care management requirements. Key topics in this practical guide include provider-patient communications; demonstrating the value of patient-focused care; how physician and nurse executives use synergy as a strategy; engaging board members in promoting quality and safety goals and in developing hospital community partnerships; building bridges between physicians, administrators, trustees, and hospital staff; and developing a leadership pipeline.