Intercom On Starting Up
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Intercom On Starting Up
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Author : Geoffrey Keating
language : en
Publisher:
Release Date : 2017-04-12
Intercom On Starting Up written by Geoffrey Keating and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-04-12 with categories.
Why Are We Yelling
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Author : Buster Benson
language : en
Publisher: Penguin
Release Date : 2019-11-19
Why Are We Yelling written by Buster Benson and has been published by Penguin this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-11-19 with Psychology categories.
Have you ever walked away from an argument and suddenly thought of all the brilliant things you wish you'd said? Do you avoid certain family members and colleagues because of bitter, festering tension that you can't figure out how to address? Now, finally, there's a solution: a new framework that frees you from the trap of unproductive conflict and pointless arguing forever. If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, you're not alone. Conflict, or the fear of it, can be exhausting. But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most valuable tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas. As the mastermind behind some of the highest-performing teams at Amazon, Twitter, and Slack, Buster Benson spent decades facilitating hard conversations in stressful environments. In this book, Buster reveals the psychological underpinnings of awkward, unproductive conflict and the critical habits anyone can learn to avoid it. Armed with a deeper understanding of how arguments, you'll be able to: Remain confident when you're put on the spot Diffuse tense moments with a few strategic questions Facilitate creative solutions even when your team has radically different perspectives Why Are We Yelling will shatter your assumptions about what makes arguments productive. You'll find yourself having fewer repetitive, predictable fights once you're empowered to identify your biases, listen with an open mind, and communicate well.
The Cult Of The Customer
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Author : Shep Hyken
language : en
Publisher: Sound Wisdom
Release Date : 2020-03-17
The Cult Of The Customer written by Shep Hyken and has been published by Sound Wisdom this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-17 with Business & Economics categories.
In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create. In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural phases – from "uncertainty" to "amazement." By presenting dozens of case studies that show how great companies made this journey, Hyken identifies the critical internal and external changes that allowed them to build a Cult of the Customer – and shows how you can do it too. Hyken’s message is both powerful and timely: the happier your customers and employees are, the more successful your company will be. The Cult of the Customer is your guide to creating a customer-focused culture that turns satisfied customers into customer evangelists.
The Best Interface Is No Interface
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Author : Golden Krishna
language : en
Publisher: New Riders
Release Date : 2015-01-31
The Best Interface Is No Interface written by Golden Krishna and has been published by New Riders this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-01-31 with Computers categories.
Our love affair with the digital interface is out of control. We’ve embraced it in the boardroom, the bedroom, and the bathroom. Screens have taken over our lives. Most people spend over eight hours a day staring at a screen, and some “technological innovators” are hoping to grab even more of your eyeball time. You have screens in your pocket, in your car, on your appliances, and maybe even on your face. Average smartphone users check their phones 150 times a day, responding to the addictive buzz of Facebook or emails or Twitter. Are you sick? There’s an app for that! Need to pray? There’s an app for that! Dead? Well, there’s an app for that, too! And most apps are intentionally addictive distractions that end up taking our attention away from things like family, friends, sleep, and oncoming traffic. There’s a better way. In this book, innovator Golden Krishna challenges our world of nagging, screen-based bondage, and shows how we can build a technologically advanced world without digital interfaces. In his insightful, raw, and often hilarious criticism, Golden reveals fascinating ways to think beyond screens using three principles that lead to more meaningful innovation. Whether you’re working in technology, or just wary of a gadget-filled future, you’ll be enlighted and entertained while discovering that the best interface is no interface.
Product Leadership
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Author : Richard Banfield
language : en
Publisher: O'Reilly Media
Release Date : 2017
Product Leadership written by Richard Banfield and has been published by O'Reilly Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017 with Business & Economics categories.
What is product management? -- Why is product leadership so relevant? -- Being a great product leader -- Is there a formula for success? -- Hiring product leadership -- The startup organization -- The emerging organization -- The enterprise organization -- Mapping the partner ecology -- Final words.
Gaining Traction
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Author : Thomas Raffael
language : en
Publisher: Createspace Independent Publishing Platform
Release Date : 2016-11-19
Gaining Traction written by Thomas Raffael and has been published by Createspace Independent Publishing Platform this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-19 with categories.
Have you ever wondered how to build a web or mobile app that keeps growing? Almost one in four apps are used once and disregarded forever. But with a little guidance, anyone can build the next Spotify or Tinder. This book shows you how. Avoid the classic mistakes that first-time product managers and entrepreneurs make and kickstart your growth from Day One. Find out what your customers really want, not just what they say they want. Gaining Traction teaches you the basics of building a successful product, from research to design. Find out how to get your users hooked on your product and how to work well with both developers and stakeholders. This book covers: - Interpreting interviews - Research techniques from A/B testing to focus groups - Behavioural Psychology including Cialdini's principles, Dan Ariely's famous pricing experiment and Nir Eyal's Hooked method. - Moving to Agile and Lean and away from Waterfall - The principles of UX Design - An introduction to HTML, CSS and Javascript - How to create a product strategy and vision - Tools like Google Analytics and Intercom Gaining Traction is a practical beginner's guide to it all. If you are just starting out in product management or a new entrepreneur with a digital product, Gaining Traction is the place to start.
Build Better Products
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Author : Laura Klein
language : en
Publisher: Rosenfeld Media
Release Date : 2016-11-01
Build Better Products written by Laura Klein and has been published by Rosenfeld Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-11-01 with Technology & Engineering categories.
It’s easier than ever to build a new product. But developing a great product that people actually want to buy and use is another story. Build Better Products is a hands-on, step-by-step guide that helps teams incorporate strategy, empathy, design, and analytics into their development process. You’ll learn to develop products and features that improve your business’s bottom line while dramatically improving customer experience.
Product Led Growth
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Author : Bush Wes
language : en
Publisher:
Release Date : 2019-05
Product Led Growth written by Bush Wes and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-05 with Business & Economics categories.
"Product-Led Growth is about helping your customers experience the ongoing value your product provides. It is a critical step in successful product design and this book shows you how it's done." - Nir Eyal, Wall Street Journal Bestselling Author of "Hooked"
Customer Understanding
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Author : Annette Franz
language : en
Publisher:
Release Date : 2019-09-03
Customer Understanding written by Annette Franz and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-09-03 with categories.
Struggling to ensure that the customer is at the center of all your business does? This book is your guide to putting the "customer" in customer experience. Not sure what that means? Well, for starters, too many executives believe they are delighting their customers. Why wouldn't they think that?! When they focus on growth, those customer acquisition numbers are pretty sweet, but they don't tell the real story. Prioritizing customer retention is critical. But you can't just throw technology at it, give it some lip service, and call it a day. Retention is hard work! You've got to understand who your customers are and what problems they are trying to solve or what jobs they are trying to do. Then you've got to use that understanding to design an experience that helps customers achieve their goals. That's the key to putting the customer in customer experience! Ultimately, you need to bring the customer voice into all meetings, decisions, processes, and designs. The customer must be at the center of all you do. After all, it's all about the customer! In this book, I cover the three approaches to customer understanding: surveys and data, personas, and journey mapping. I could've written the whole book about journey mapping, but there's so much more to building a customer-centric business than journey mapping. The culture must first be deliberately designed to put the customer at the heart of the business. And all foundational elements of a CX transformation must be in place to make that happen. With that knowledge, read this book and: Learn about the three approaches you must use to understand your customers, why you must use them, and how they work together. Create an action plan to ensure insights gleaned from these three approaches are implemented in your organization. Develop and assign personas to your customers in order to better understand their needs, goals, problems to solve, and jobs to be done. Learn the difference between touchpoint maps and journey maps and how touchpoint maps can still be a valuable asset in your customer experience toolbox. Understand why journey mapping is called the backbone of customer experience management - and how to make it so in your organization. Set up and facilitate your own current-state and future-state journey mapping workshops with customers. Set up and facilitate service blueprint workshops with internal stakeholders. Find out how to put the customer at the heart of your business. And more!
Monitoring Tools For Setting Up The Hospital Project
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Author : Ajay Garg
language : en
Publisher: Springer Nature
Release Date : 2023-12-06
Monitoring Tools For Setting Up The Hospital Project written by Ajay Garg and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on 2023-12-06 with Medical categories.
The hospital buildings are one of the most complex buildings/projects to plan, design, build, and operate. Hospital project planning involves site selection, Detailed Project Report (DPR) preparation, feasibility studies, room planning, hospital building zoning, and construction. This book provides in-depth knowledge and synchronization of the operational policies, licensing, services, equipment procurement, workforce recruitment, and establishing the set of Standard Operating Procedures (SOPs) before the start of hospital operations. This book helps enlighten site engineers and various in-charges to plan their hospital projects efficiently, completing all the jobs and activities well in time. This book narrates all the relevant issues and details about the hospital planning and construction activities in a tabular form and explains each activity extensively. Moreover, the tables provided in the book will also help the planners and executors assess the activity's progress and the person responsible for it. The key feature of the book is a very easily understandable English language that provides the best understanding to the students of Hospital Management, Para Medical Sciences, Architecture, Site Engineers, Site Supervisors, Hospital Promoters, Planners, and Designers.