Intercultural Services
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Intercultural Services
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Author : Gary M. Wederspahn
language : en
Publisher: Routledge
Release Date : 2009-11-03
Intercultural Services written by Gary M. Wederspahn and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-03 with Business & Economics categories.
For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.
Intercultural Services
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Author : Gary M. Wederspahn
language : en
Publisher: Routledge
Release Date : 2009-11-03
Intercultural Services written by Gary M. Wederspahn and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-03 with Business & Economics categories.
For worldwide intercultural services, here is one-stop shopping at its best. This easy-to-use guide gives you practical advice to locate, evaluate, purchase, and oversee intercultural services. It describes and provides easy access (including websites and e-mail addresses) to the world's leading intercultural services. These high-impact, productive, and cost-effective service providers are critical to your operation's growth strategy and global success. This handy guide covers the gamut of intercultural services. Whether you are managing a multi-cultural workplace, preparing to enter the global business arena, or are already competing internationally, you'll find valuable, practical insights and information on: * exploring intercultural services * key intercultural concept * cross-border roles and organizations * choosing service providers * working with suppliers * types and qualities of products Based on the author's 30+ years of being a user, purchaser, manager, evaluator, designer, and provider of intercultural services, this book presents a helpful, in-depth review of all you must know to make the right decisions about intercultural services. Clear examples and checklists lead managers step-by-step through virtually all aspects of understanding, assessing, and acquiring intercultural services.
Intercultural Service Encounters
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Author : Piyush Sharma
language : en
Publisher: Springer
Release Date : 2018-06-19
Intercultural Service Encounters written by Piyush Sharma and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2018-06-19 with Business & Economics categories.
This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses diverse conceptual frameworks, providing theoretical models and practical initiatives for those working within the services marketing industry. An excellent resource for anyone interested in how culture shapes customer and employee expectations and perceptions, this book addresses the potential implications and limitations of future models.
Intercultural Competences In Social Services
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Author : Council of Europe. Directorate General III--Social Cohesion
language : en
Publisher: Council of Europe
Release Date : 2011-01-01
Intercultural Competences In Social Services written by Council of Europe. Directorate General III--Social Cohesion and has been published by Council of Europe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011-01-01 with Social Science categories.
If we are to build an inclusive institutional culture within the increasingly pluralist societies of 21st century Europe, focusing solely on the development of skills and knowledge is not enough. There have to be changes in the way in which administrative authorities and the organisations providing services to the public view their role and in the action they take. While it is essential for migrants to learn the language of their host country, understanding the codes of conduct, standards, allegiances, rules and exceptions is perhaps an even greater challenge. This clearer understanding of the institutional fabric is an inevitable part of what is termed "integration" and also applies to minorities. Since this process does not occur unassisted, this guide puts forward a number of proposals to help acquire the institutional skills which are vital for understanding, dialogue, guidance, negotiation and conflict resolution, to name but a few. These are all aspects inherent in interaction processes and essential for respecting diversity. This guide is an indispensable tool for public and private operators, social workers, mediators and all other stakeholders aware of the need to incorporate these aspects into their exchanges, particularly when rights and human dignity are at stake. This will help nurture confidence in public institutions and avoid the development of fear or any other barrier which could lead to unequal access - or indeed no access - to social, health-care or other services. Through this work, the Council of Europe reminds us that in pluralist societies the most effective guarantee of successful integration and harmonious co-existence is social justice.
Multi National And Intercultural Services Organisations And The Integration In Front Of Global Clients
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Author : Christoph von Gamm
language : en
Publisher: Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften
Release Date : 2011
Multi National And Intercultural Services Organisations And The Integration In Front Of Global Clients written by Christoph von Gamm and has been published by Peter Lang Gmbh, Internationaler Verlag Der Wissenschaften this book supported file pdf, txt, epub, kindle and other format this book has been release on 2011 with Business etiquette categories.
This book investigates the business and bottom-line effects of intercultural and interdisciplinary collaboration in international services organisations. Caused by the organisation-specific separation of companies into divisions up to the client front the collaboration often proves to be difficult, cultural differences emerge. This occurs even more when services companies have to work together on an international level caused by outsourcing and offshoring. The book investigates the influences of intercultural collaboration and reflects the intercultural aspects of collaborating across countries, especially by out-sourcing and offshoring services from Western hemispheres to India, Poland, Romania or Chile. This volume concludes the series.
Multicultural And International Approaches In Social Work Practice
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Author : Kui-Hee Song
language : en
Publisher: Rowman & Littlefield
Release Date : 2016-09-26
Multicultural And International Approaches In Social Work Practice written by Kui-Hee Song and has been published by Rowman & Littlefield this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-09-26 with Social Science categories.
Building upon the author’s integrative and interactive ideas about human services fields, this book presents an intercultural perspective of social work education, practice, and research with culturally–linguistically-relationally underprivileged minority groups in the local and global communities, to show how the synthesis of theories from postmodern social constructionism, multiculturalism, and international organization empowerment can be applied when working with Asian immigrant families. This book also demonstrates how a mutual development model of intercultural organizational-institutional collaborative partnership can be relevant when providing an International Experience for Human Services Abroad Course. Author Kui-Hee Song uses in-depth case studies in the culturally linguistic and diverse context of human services fields and in the cross-nationally interactive context of host country human services organizations and home university academic administrations. Kui-Hee Song examines the clinical change process of a Korean immigrant family that is working with Child Protective Services, seeking to resolve physical child abuse problems and generate new meanings in parent-child relationships through therapeutic conversational dialogue. As the new to this edition, a case of Ming's story is especially, the cultural differences between the Chinese immigrant client family and American medical setting where practitioner’s personal beliefs were challenged. Kui-Hee Song critically examines specific steps to take in establishing intercultural service learning field placements for an experiential learning education abroad course. Song explores the significant leadership roles and responsibilities of host country human services organizations and home university administrators involved with making a new international human services experience abroad program planning, implementation, and evaluation. Specially, Song provides a profound understanding of the empowerment process of a Korean family: a conversational partnership in dialogue that invites the clients to speak their loud-hitherto unheard-voices and enhance a personal perception of competency for action and hope. Song also gives a thoughtful comprehension of a mutual empowerment process of cross-national collaborative partners: differential responsibilities but mutually shared power, vision, and goals in working relationship that allows for each collaborator to stand together in unity of transactional and transformational leadership behaviors and strengthens the sustainability of the effective international human services experience abroad program.
Health Communication And Multicultural Communities
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Author : Carmen Valero-Garcés
language : en
Publisher: Cambridge Scholars Publishing
Release Date : 2014-10-21
Health Communication And Multicultural Communities written by Carmen Valero-Garcés and has been published by Cambridge Scholars Publishing this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014-10-21 with Medical categories.
"Communicating in multicultural settings is a field of central interest to those involved in ensuring access to healthcare. Ever-increasing migration requires access to essential legal, medical and social services. This book provides an overview of current issues in this field through a multi-faceted approach, situating the work of potential healthcare professionals and intercultural intermediaries in the broader context of public service providers and practitioners. The book is not oriented towards one population in particular; rather it is directed towards multiple groups, mainly to students of the health sciences and medical professionals interested in communicating with migrants and visitors, and those who have to work in multicultural settings. It is not a theoretical book, nor is it rule-based by any means. It is a handbook oriented towards reflection and practice resulting from years of experience training mediators, interpreters and translators working in minority languages within multicultural settings. It can be used for self-study and independent learning, but will also be extremely useful to teachers and trainers of future doctors and medical staff who seek materials or readings for their classes. Furthermore, it represents an excellent resource for mediators, interpreters and translators who want to learn more about communication in healthcare setting"--Provided by publisher.
Health Services Intercultural Guide
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Author : Ireland. Health Service Executive
language : en
Publisher:
Release Date : 2009
Health Services Intercultural Guide written by Ireland. Health Service Executive and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009 with Medical care categories.
Intercultural Cities
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Author : Phil Wood
language : en
Publisher: Council of Europe
Release Date : 2010-01-01
Intercultural Cities written by Phil Wood and has been published by Council of Europe this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-01 with Social Science categories.
Intercultural cities introduces a new model of local governance and policy in the age of diversity: the model of intercultural integration. This model has been built on the basis of experience in real-life cities and with their active participation. City-to-city mentoring and learning have played a key role in this process. This volume explains what intercultural integration means in practice: how it affects policies, governance and citizenship, public discourse, media relations, public services and the urban environment. It reviews the processes that facilitate the development of intercultural strategies and presents a wide range of examples, including the intercultural profiles of 11 cities across Europe. Intercultural integration adds another dimension to the management of culturally diverse populations, compared to previous models, in particular multiculturalism. In addition to non-discrimination, equal opportunities and cultural rights, interculturalism focuses on building trust and cohesion by encouraging interaction and mixing between cultural groups in the public realm and encouraging a positive discourse and attitude to diversity within the community.It also focuses on improving the efficiency of public services by making them more culturally sensitive and adapted to the needs of diverse users, and on the need for specific services such as those dealing with intercultural mediation and conflict prevention.
Cross Cultural Design For It Products And Services
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Author : Pei-Luen Rau
language : en
Publisher: CRC Press
Release Date : 2012-12-04
Cross Cultural Design For It Products And Services written by Pei-Luen Rau and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-04 with Computers categories.
With the increase of globalization of business and industry, IT products and services are often produced and marketed across geographical cultural boundaries without adequate consideration of culture. There is a high probability that IT products and services developed in one country may not be effectively used in another country, which may hinder t