Internationales Dienstleistungsmarketing
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Internationales Dienstleistungsmarketing
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Author : Manfred Bruhn
language : de
Publisher: Kohlhammer Verlag
Release Date : 2016-07-27
Internationales Dienstleistungsmarketing written by Manfred Bruhn and has been published by Kohlhammer Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-07-27 with Business & Economics categories.
In den letzten Jahrzehnten ist eine hohe Dynamik im internationalen Wettbewerb zu beobachten. Lange Zeit stand dabei die internationale Vermarktung von Konsum- und Industriegütern im Zentrum, während das internationale Marketing von Dienstleistungen vernachlässigt wurde. Dies steht in Widerspruch zur großen Bedeutung dieses Sektors in hochentwickelten Volkswirtschaften. Obgleich die Marketingprinzipien auch Gültigkeit für das internationale Dienstleistungsmarketing haben, bestehen fundamentale Unterschiede zum nationalen Produkt- bzw. Dienstleistungsmarketing. Diese Besonderheiten sind bei Marketingentscheidungen und deren Implementierung zu berücksichtigen. Vor diesem Hintergrund werden in diesem Buch - aus entscheidungsorientierter Perspektive - die zentralen Aufgaben bei der Analyse, Planung, Umsetzung und Kontrolle des internationalen Dienstleistungsmarketing unter Berücksichtigung der konstitutiven Dienstleistungsmerkmale herausgearbeitet. Dazu werden zahlreiche Theorien, Konzepte, Instrumente und Methoden diskutiert und diese durch eine Reihe von empirischen Studien, Beispielen und ausführlichen Best-Practice-Fallstudien verdeutlicht.
Financial Services Marketing
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Author : Christine Ennew
language : en
Publisher: Routledge
Release Date : 2017-11-07
Financial Services Marketing written by Christine Ennew and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-11-07 with Business & Economics categories.
Now in its 3rd edition, Financial Services Marketing offers a balanced and useful guide to the topic that is both conceptual and practical. The authors have drawn from extensive international experience to ensure that this text will resonate with users across the globe. This edition is complemented by numerous international references, examples and case studies featuring companies such as American Express, Direct Line, Barclays, NatWest RBS, Aviva and HSBC. This fully updated and revised edition features: An expanded section on regulation which has international reach and addresses the post-Brexit world Greatly expanded coverage of digital marketing at both the strategic and tactical levels New material on how to improve a company’s trustworthiness and safeguard a culture that is customer-focussed New examples, vignettes and case studies that showcase best practice from around the world B2B and B2C marketing Upgraded PowerPoint support on the companion website Financial Services Marketing 3e will be hugely beneficial to academic students of marketing and finance, as well as essential reading to those industry-based and studying for professional qualifications.
Dienstleistungsmarketing
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Author : Heribert Meffert
language : de
Publisher: Springer-Verlag
Release Date : 2013-03-09
Dienstleistungsmarketing written by Heribert Meffert and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-03-09 with Business & Economics categories.
Heribert Meffert und Manfred Bruhn beschreiben die Herausforderungen und Probleme, die sich bei der Vermarktung von Dienstleistungen stellen. Die Überarbeitungen zur 3. Auflage betreffen vor allem die Fundierung des Dienstleistungsmarketings auf Basis verhaltenswissenschaftlicher und ökonomischer Theorien, die stärkere Berücksichtigung von Kundenzufriedenheit und Kundenbindung im Rahmen des strategischen Dienstleistungsmarketings sowie die Integration eines eigenen Kapitels über "Internationales Dienstleistungsmarketing".
Internationales Dienstleistungsmarketing
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Author : Manfred Bruhn
language : de
Publisher:
Release Date : 2010
Internationales Dienstleistungsmarketing written by Manfred Bruhn and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010 with categories.
Handbuch Dienstleistungsmarketing
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Author : Manfred Bruhn
language : de
Publisher: Springer-Verlag
Release Date : 2019-04-01
Handbuch Dienstleistungsmarketing written by Manfred Bruhn and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-04-01 with Business & Economics categories.
Das Handbuch präsentiert den State of the Art der theoretischen, konzeptionellen, strategischen und operativen Aspekte des Dienstleistungsmarketing. Der Mehrwert des Handbuchs – insbesondere im Vergleich zu ähnlich strukturierten Lehrbüchern – besteht in einer sowohl tief als auch breit angelegten Aufarbeitung aller wichtigen Teilbereiche des Dienstleistungsmarketing. Ergänzt werden die Inhalte durch einen Serviceteil, der den Lesern wertvolle Hinweise auf weitere Informationsquellen rund um das Thema Dienstleistungsmarketing gibt.
International Management In Service Firms
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Author : Dirk Klimkeit
language : en
Publisher: Springer Nature
Release Date :
International Management In Service Firms written by Dirk Klimkeit and has been published by Springer Nature this book supported file pdf, txt, epub, kindle and other format this book has been release on with categories.
Cross Cultural Personal Selling
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Author : Anna Antczak
language : en
Publisher: Springer
Release Date : 2017-07-07
Cross Cultural Personal Selling written by Anna Antczak and has been published by Springer this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-07-07 with Business & Economics categories.
Providing in-depth analysis, this book enables readers to understand the theoretical aspects of personal selling and explores the difficulties of selling services which are sensitive to cultural, age and gender differences, and to customers originating from diverse cultural zones. Agents and personal sellers must be aware of these differences and be familiar with the expectations of customers. Cross-cultural Personal Selling provides extensive empirical research results with special emphasis on competences, skills and qualifications of personal sellers which are necessary for successful, effective and efficient promotion campaigns aimed at customers from different cultures. Academics of international marketing and promotion will find this study extremely useful, as well as practitioners looking to expand their knowledge on personal selling.
Besonderheiten Des Internationalen Dienstleistungsmarketing Systematisierung Und Schlussfolgerungen
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Author : Nicole Kleinschmidt
language : de
Publisher: GRIN Verlag
Release Date : 2004-02-03
Besonderheiten Des Internationalen Dienstleistungsmarketing Systematisierung Und Schlussfolgerungen written by Nicole Kleinschmidt and has been published by GRIN Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-02-03 with Business & Economics categories.
Studienarbeit aus dem Jahr 2004 im Fachbereich BWL - Offline-Marketing und Online-Marketing, Note: 5.0 (Schweiz), Universität Basel (WWZ), Veranstaltung: Dienstleistungsmarketing, Sprache: Deutsch, Abstract: Diese Arbeit setzt sich mit den Besonderheiten des internationalen Dienstleistungsmarketings auseinander und rückt somit auch die Frage ins Zentrum, ob sich das internationale wesentlich vom nationalen Dienstleistungsmarketing unterscheidet.
Services Marketing Management
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Author : Hans Kasper
language : en
Publisher:
Release Date : 1999-07-27
Services Marketing Management written by Hans Kasper and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1999-07-27 with Business & Economics categories.
Services Marketing Management An International Perspective Services Marketing Management provides students with an understanding of services marketing in an international context. Based on the authors' views about the essence of marketing in concepts such as market orientation, long-term relationships, quality and, ultimately, satisfaction, this unique book includes the latest developments in Europe, Northern America and Australasia. The text is built around four themes: * The fundamentals of services marketing management * A new classification of services based on an extensive overview of existing classifications * The definition of four new types of services * The increasing trend to the internationalization of services The benefits of this book are threefold, the reader will: have an understanding of services marketing management in both a national and an international context; be able to manage a market-oriented service organization; and be able to deliver excellent service quality leading to long-term relationships with customers and employees. Numerous examples illustrate key points discussed in the text and each chapter concludes with a case study.
Management Internationaler Dienstleistungen
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Author : Marco A. Gardini
language : de
Publisher: Springer-Verlag
Release Date : 2013-07-02
Management Internationaler Dienstleistungen written by Marco A. Gardini and has been published by Springer-Verlag this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-07-02 with Business & Economics categories.
Dieses Buch fasst neuartige und aktuelle Problemfelder, Lösungsansätze und Erfahrungsberichte aus dem Bereich des internationalen Dienstleistungsmanagements zusammen. Neueste Forschungsansätze werden ebenso präsentiert wie das Know-how von Top-Führungskräften aus der Unternehmenspraxis.