Interpersonal Skills At Work
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Interpersonal Skills At Work
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Author : John Hayes
language : en
Publisher: Routledge
Release Date : 2002-09-11
Interpersonal Skills At Work written by John Hayes and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2002-09-11 with Psychology categories.
In this age of e-business, there is an increasing over-reliance on electronic communication and insufficient attention paid to the management of face-to-face relationships. In this fascinating text, John Hayes addresses this significant workplace issue by examining the nature of interpersonal skill: the goal-directed behaviours used in face-to-face interactions in order to achieve desired outcomes. He argues that interpersonal competence is a key managerial skill which can distinguish the successful from the unsuccessful. Providing a clearly structured and comprehensive overview of the interpersonal skills essential for effective functioning at work, this book presents a micro-skills approach to development that can be used to improve interpersonal competence, as well as explaining, through the use of illustrations and practical examples, how to read the actual or potential behaviour of those around us. This knowledge can then be used to guide the way in which we relate to others as we learn to manage our relationships more effectively. This book will be ideal for practising managers and students of business and management studies and psychology. The skills it promotes make it of great value for those in a wide range of professions (including teachers, doctors, nurses, social workers and police officers) in their everyday working environment.
Interpersonal Communication Skills In The Workplace
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Author : Perry MCINTOSH
language : en
Publisher: AMACOM Div American Mgmt Assn
Release Date : 2008-07-10
Interpersonal Communication Skills In The Workplace written by Perry MCINTOSH and has been published by AMACOM Div American Mgmt Assn this book supported file pdf, txt, epub, kindle and other format this book has been release on 2008-07-10 with Business & Economics categories.
Effective communication is an important element of success for every organization, leader, manager, supervisor, and employee. Good communication skills are a prerequisite for advancement in most fields and are key to exercising influence both within and beyond the work group. This edition retains the subject matter strengths of the previous version and augments them with content that reflects new understandings of interpersonal communications, new communication technologies, and new organizational practices that include wider spans of management control, greater employee empowerment, geographically dispersed work groups, and team-based activities. It also contains new material on persuasive communications, dialogue, and nominal group technique. New chapters on techniques for generating ideas and solutions and communicating in the multicultural workplace offer fresh perspectives on topics that have become increasingly important in today’s workplace. Throughout the book, the authors provide assessments, exercises, and Think About It sections that offer readers numerous opportunities for practice and feedback. Any person can realize the benefits of improved communication skills. Interpersonal Communication Skills in the Workplace, Second Edition, provides the insight and expertise needed to achieve this goal. Readers will learn how to: * Solve common communication problems. * Communicate with different personality types. * Read non-verbal cues. * Improve listening skills. * Give effective feedback. * Be sensitive to cultural differences in communication. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy.org or purchase an online version of the course through www.flexstudy.com.
Interpersonal Skills
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Author : John Hayes
language : en
Publisher: Routledge
Release Date : 2013-01-11
Interpersonal Skills written by John Hayes and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2013-01-11 with Psychology categories.
Interpersonal skills are goal-directed behaviours used in face-to-face interactions, which are effective in bringing about a desired state of affairs. John Hayes argues that a distinguishing factor between the successful and unsuccessful manager is his or her level of interpersonal competence. Research has demonstrated that people who are able to consciously manage the way they relate to others are much more successful in terms of achieving their goals. With this in mind Interpersonal Skills aims at increasing our awareness of those techniques which will help us to manage working relationships more effectively. The author explains clearly, using practical examples and illustrations, how we can learn to read the actual or potential behaviour of others around us and use this knowledge to our advantage in the workplace. John Hayes suggests techniques for improving management performance in a number of key areas: * Listening and interpreting non-verbal messages * Information-getting and presenting * Negotiating and influencing * Working in group situations
Interpersonal Social Work Skills For Community Practice
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Author : Donna Hardina
language : en
Publisher: Springer Publishing Company
Release Date : 2012-07-23
Interpersonal Social Work Skills For Community Practice written by Donna Hardina and has been published by Springer Publishing Company this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-07-23 with Medical categories.
"Specifically dedicated to the skills that social workers need to advance community practice, this creative book is long overdue. Grounded in the wisdom and evidence of well-honed interpersonal social work skills...Donna Hardina's new text takes community practice to a higher level than ever before developed in book form; indeed she displays the most thorough understanding of research on community practice that I have read in any community practice text."--Journal of Teaching in Social Work Community organization has been a major component of social work practice since the late 19th century. It requires a diverse set of abilities, interpersonal skills being among the most important. This textbook describes the essential interpersonal skills that social workers need in community practice and helps students cultivate them. Drawing from empirical literature on community social work practice and the authorís own experience working with community organizers, the book focuses on developing the macro-level skills that are especially useful for community organizing. It covers relationship-building, interviewing, recruitment, community assessment, facilitating group decision-making and task planning, creating successful interventions, working with organizations, and program evaluation, along with examples of specific applications. For clarity and ease of use, the author employs a framework drawn from a variety of community practice models, including social action and social planning, transformative/popular education and community development approaches, and multicultural and feminist approaches. The text is linked to the competencies outlined in the Council of Social Work Educationís (2008) Educational Policy and Accreditation Standards (EPAS), as well as ethics and values identified in the National Association of Social Workersí (NASW) Code of Ethics, and the International Federation of Social Workersí statement of ethical principles. Most chapters begin with a quote from a community organizer explaining how interpersonal skills are used in practice, and student exercises conclude each chapter. The text also addresses other important skills such as legislative advocacy, lobbying, and supervision. Key Features: Describes the essential skills social workers need in community practice and how to acquire them Includes examples of specific applications drawn from empirical literature and the authorís experience working with community organizers Grounded in social justice, strengths-based, and human rights perspectives Linked to competencies outlined in EPAS and values identified in the NASW Code of Ethics Based on a variety of community practice models
Effective Interpersonal And Team Communication Skills For Engineers
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Author : Clifford Whitcomb
language : en
Publisher: John Wiley & Sons
Release Date : 2012-12-20
Effective Interpersonal And Team Communication Skills For Engineers written by Clifford Whitcomb and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2012-12-20 with Technology & Engineering categories.
Presents key principles of communication that support clear exchanges in a technical context and help engineers learn effective communication skills Effective communication is a necessity for engineers. Even minor on-the-job misunderstandings can cost time, money, or worse. Yet even though recent studies show that improved communication makes for better engineers, the ability to speak clearly and listen carefully have historically been considered "soft skills" and are not typically or explicitly addressed in engineering programs. Working from basic units called microskills, Effective Interpersonal and Team Communication Skills for Engineers shows readers, one step at a time, how to engage, listen, manage conflict, and influence others with highly constructive, repeatable communication exchanges. This career-enhancing handbook: Presents communication skills for both technical issues and social situations in an engineering context Breaks skills down to elemental usage forms as microskills Includes plenty of practice exercises, case studies, and self-assessment tools Helps develop higher-level skills for more complex situations, such as dealing with confrontation and conflict negotiation Features a direct, user-friendly, practice-oriented format Effective Interpersonal and Team Communication Skills for Engineers is a must-have guide for professionals and an important supplement for engineering programs at all levels.
Training In Interpersonal Skills
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Author : Stephen P. Robbins
language : en
Publisher:
Release Date : 2014
Training In Interpersonal Skills written by Stephen P. Robbins and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2014 with Interpersonal communication categories.
Communication And Interpersonal Skills In Social Work
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Author : Juliet Koprowska
language : en
Publisher: SAGE
Release Date : 2020-02-24
Communication And Interpersonal Skills In Social Work written by Juliet Koprowska and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-02-24 with Social Science categories.
This book offers students a solid grounding in the core knowledge and skills of communication needed for effective practice. It takes the key theories and explains them in a systematic and practice-related way, to help undergraduate and postgraduate students develop a critical understanding of the subject.
Interpersonal Skills In Organizations
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Author : Suzanne C. De Janasz
language : en
Publisher: Irwin/McGraw-Hill
Release Date : 2006
Interpersonal Skills In Organizations written by Suzanne C. De Janasz and has been published by Irwin/McGraw-Hill this book supported file pdf, txt, epub, kindle and other format this book has been release on 2006 with Business & Economics categories.
Takes a fresh, thoughtful look at the key skills necessary for personnel and managerial success in organisations today. Contents: Unit 1: Intrapersonal effectiveness: understanding yourself 1. Journey into self-awareness 2. Self-disclosure and trust 3. Establishing goals by identifying values and ethics 4. Self-management Unit 2: Interpersonal effectiveness: understanding and working with others 5. Understanding and working with diverse others 6. The importance and skill of listening 7. Conveying verbal messages 8. Persuading individuals and audiences Unit 3: Understanding and working in teams 9. Negotiation 10. Building teams and work groups 11. Managing conflict 12. Achieving business results through effective meetings 13. Facilitating team success 14. Making decisions and solving problems creatively Unit 4: Leading individuals and groups 15. Power and politicking 16. Networking and mentoring 17. Coaching and providing feedback for improved performance 18. Leading and empowering self and others 19. Project management.
Developing Your Communication Skills In Social Work
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Author : Paula Beesley
language : en
Publisher: SAGE
Release Date : 2017-10-28
Developing Your Communication Skills In Social Work written by Paula Beesley and has been published by SAGE this book supported file pdf, txt, epub, kindle and other format this book has been release on 2017-10-28 with Social Science categories.
What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills. Key features: - Wide range of case studies from an array of service areas and user groups - Reflective tasks and questions to stimulate critical thinking and discussion - Skills audits to test where your strengths are and areas for development This book is designed to guide readers in developing their own communication style that best suits them to become an effective social worker, whilst meeting the needs of their service user group and individual service user.
Skilled Interpersonal Communication
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Author : Owen Hargie
language : en
Publisher: Routledge
Release Date : 2004-06-01
Skilled Interpersonal Communication written by Owen Hargie and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-06-01 with Psychology categories.
Previous editions ('Social Skills in Interpersonal Communication') have established this work as the standard textbook on communication. Directly relevant to a multiplicity of research areas and professions, this thoroughly revised and updated edition has been expanded to include the latest research as well as a new chapter on negotiating. Key examples and summaries have been augmented to help contextualise the theory of skilled interpersonal communication in terms of its practical applications. Combining both clarity and a deep understanding of the subject matter, the authors have succeeded in creating a new edition which will be essential to anyone studying or working in the field of interpersonal communication.