Introduction To Service Engineering
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Introduction To Service Engineering
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Author : Waldemar Karwowski
language : en
Publisher: John Wiley & Sons
Release Date : 2010-01-12
Introduction To Service Engineering written by Waldemar Karwowski and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-01-12 with Technology & Engineering categories.
What you need to know to engineer the global service economy. As customers and service providers create new value through globally interconnected service enterprises, service engineers are finding new opportunities to innovate, design, and manage the service operations and processes of the new service-based economy. Introduction to Service Engineering provides the tools and information a service engineer needs to fulfill this critical new role. The book introduces engineers as well as students to the fundamentals of the theory and practice of service engineering, covering the characteristics of service enterprises, service design and operations, customer service and service quality, web-based services, and innovations in service systems. Readers explore such key aspects of service engineering as: The role of service science in developing a smarter planet Service enterprises, including: enterprise value creation, architecture of service organizations, service enterprise modeling, and the application of methods of systems engineering to services Service design, including collaborative e-service systems and the new service development process Service operations and management, including service call centers Service quality, from design operations to customer relations Web-based services and technology in the global e-organization Innovation in service systems from service engineering to integrative solutions, service-oriented architecture solutions, and technology transfer streams With chapters written by fifty-seven specialists and edited by bestselling authors Gavriel Salvendy and Waldemar Karwowski, Introduction to Service Engineering uses numerous examples, problems, and real-world case studies to help readers master the knowledge and the skills required to succeed in service engineering.
Building Services Engineering
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Author : David Chadderton
language : en
Publisher: Routledge
Release Date : 2004-08-02
Building Services Engineering written by David Chadderton and has been published by Routledge this book supported file pdf, txt, epub, kindle and other format this book has been release on 2004-08-02 with Architecture categories.
This thoroughly up-dated fourth edition of David Chadderton's text provides study materials in the fields of construction, architectural, surveying and energy engineering.
Site Reliability Engineering
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Author : Niall Richard Murphy
language : en
Publisher: "O'Reilly Media, Inc."
Release Date : 2016-03-23
Site Reliability Engineering written by Niall Richard Murphy and has been published by "O'Reilly Media, Inc." this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-03-23 with Computers categories.
The overwhelming majority of a software systemâ??s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Googleâ??s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. Youâ??ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficientâ??lessons directly applicable to your organization. This book is divided into four sections: Introductionâ??Learn what site reliability engineering is and why it differs from conventional IT industry practices Principlesâ??Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practicesâ??Understand the theory and practice of an SREâ??s day-to-day work: building and operating large distributed computing systems Managementâ??Explore Google's best practices for training, communication, and meetings that your organization can use
Introduction To Product Service System Design
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Author : Tomohiko Sakao
language : en
Publisher: Springer Science & Business Media
Release Date : 2009-11-27
Introduction To Product Service System Design written by Tomohiko Sakao and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2009-11-27 with Technology & Engineering categories.
"Introduction to Product/Service-System Design" contains a collection of practical examples demonstrating how to design a PSS in industry. These recent examples are the results of applying various theories developed in different countries and therefore accommodating diverse cultural differences. Providing a useful overall guide to the state of the art in theory and practice, each chapter covers the cutting edge of a different methodology or practice. The book’s focus on design is also evident in the discussion of how to anticipate and utilize the various dynamics within each dimension. "Introduction to Product/Service-System Design" will help improve working processes and inspire creative thinking for the wide range of people involved in designing a PSS: designers, marketing professionals, sales staff, production engineers, and service engineers. It can also serve as a reference book for university students on advanced courses.
Introduction To Maintenance Engineering
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Author : Mohamed Ben-Daya
language : en
Publisher: John Wiley & Sons
Release Date : 2016-04-04
Introduction To Maintenance Engineering written by Mohamed Ben-Daya and has been published by John Wiley & Sons this book supported file pdf, txt, epub, kindle and other format this book has been release on 2016-04-04 with Technology & Engineering categories.
This introductory textbook links theory with practice using real illustrative cases involving products, plants and infrastructures and exposes the student to the evolutionary trends in maintenance. Provides an interdisciplinary approach which links, engineering, science, technology, mathematical modelling, data collection and analysis, economics and management Blends theory with practice illustrated through examples relating to products, plants and infrastructures Focuses on concepts, tools and techniques Identifies the special management requirements of various engineered objects (products, plants, and infrastructures)
The Intentional Field Service Engineer
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Author : Bruce a Breeden
language : en
Publisher: Independently Published
Release Date : 2022-10-26
The Intentional Field Service Engineer written by Bruce a Breeden and has been published by Independently Published this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-10-26 with categories.
Breeden's experience in sales growth through customer centric experiences and the role field service engineers become as trusted advisors is introduced with practical how to steps. A business guide to the field service industry! Expert Bruce A. Breeden explains his exclusive Field Service 7(SM) program, which defines tools to help field engineers (FSEs) and provides tips and tricks for the field service industry. He offers action items at the end of each chapter so that you can effectively and efficiently implement these new skills. The author presents his GRIP methodology, which explores how to interact with customers and maximize your business organization's results as a trusted advisor-thus leading to brand loyalty and satisfaction. Breeden's real-life success stories are guaranteed to inspire new and progressing FSEs into going the extra mile to maximize business performance. Learn what it takes to thrive in the booming field service industry with a veteran who wants to help you get started, succeed, and thrive!
Introduction To Industrial Engineering
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Author : Avraham Shtub
language : en
Publisher: CRC Press
Release Date : 2015-12-22
Introduction To Industrial Engineering written by Avraham Shtub and has been published by CRC Press this book supported file pdf, txt, epub, kindle and other format this book has been release on 2015-12-22 with Technology & Engineering categories.
A Firsthand Look at the Role of the Industrial Engineer The industrial engineer helps decide how best to utilize an organization’s resources to achieve company goals and objectives. Introduction to Industrial Engineering, Second Edition offers an in-depth analysis of the industrial engineering profession. While also providing a historical perspective chronicling the development of the profession, this book describes the standard duties performed, the tools and terminologies used, and the required methods and processes needed to complete the tasks at hand. It also defines the industrial engineer’s main areas of operation, introduces the topic of information systems, and discusses their importance in the work of the industrial engineer. The authors explain the information system concept, and the need for integrated processes, supported by modern information systems. They also discuss classical organizational structures (functional organization, project organization, and matrix organization), along with the advantages and disadvantages of their use. The book includes the technological aspects (data collection technologies, databases, and decision-support areas of information systems), the logical aspects (forecasting models and their use), and aspects of principles taken from psychology, sociology, and ergonomics that are commonly used in the industry. What’s New in this Edition: The second edition introduces fields that are now becoming a part of the industrial engineering profession, alongside conventional areas (operations management, project management, quality management, work measurement, and operations research). In addition, the book: Provides an understanding of current pathways for professional development Helps students decide which area to specialize in during the advanced stages of their studies Exposes students to ergonomics used in the context of workspace design Presents key factors in human resource management Describes frequently used methods of teaching in the field Covers basic issues relative to ergonomics and human–machine interface Introduces the five basic processes that exist in many organizations Introduction to Industrial Engineering, Second Edition establishes industrial engineering as the organization of people and resources, describes the development and nature of the profession, and is easily accessible to anyone needing to learn the basics of industrial engineering. The book is an indispensable resource for students and industry professionals.
An Introduction To Building Services
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Author : Christopher A. Howard
language : en
Publisher:
Release Date : 1988
An Introduction To Building Services written by Christopher A. Howard and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 1988 with Buildings categories.
Software Systems Engineering
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Author : Andrew P. Sage
language : en
Publisher: Wiley-Interscience
Release Date : 1990-03-29
Software Systems Engineering written by Andrew P. Sage and has been published by Wiley-Interscience this book supported file pdf, txt, epub, kindle and other format this book has been release on 1990-03-29 with Computers categories.
This introduction to software systems engineering shows how to integrate efficient tools for software engineering into a complete systems-design methodology. The theme is improvement of software productivity via the methods, design methodologies, and management approaches of systems engineering. Covered are rapid prototyping, reusability constructs, knowledge-based systems for software development, interactive support-system environments, and systems management.
Service Engineering
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Author : Schahram Dustdar
language : en
Publisher: Springer Science & Business Media
Release Date : 2010-10-22
Service Engineering written by Schahram Dustdar and has been published by Springer Science & Business Media this book supported file pdf, txt, epub, kindle and other format this book has been release on 2010-10-22 with Computers categories.
Service engineering is increasingly posing challenges to traditional software engineering methodologies including specification, modeling, architecture, and verification, just to name a few. On the other hand, the latest advancements in software engineering are continuously leveraged in Service Engineering research, especially in the design and implementation of service-oriented systems. Several mutual impacts between service engineering and software engineering could be observed in the last decade, and many research efforts have been devoted to the field. However, in spite of the considerable efforts and significant contributions, few have attempted to summarize the research results systematically.