Itil 4 Create Deliver And Support Cds
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Itil 4 Specialist Create Deliver Support Cds Courseware
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Author : Learning Solutions
language : en
Publisher: Van Haren
Release Date : 2020-03-03
Itil 4 Specialist Create Deliver Support Cds Courseware written by Learning Solutions and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-03-03 with Architecture categories.
This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. “Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.
Itil 4 Create Deliver And Support Cds
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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-21
Itil 4 Create Deliver And Support Cds written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-21 with Computers categories.
Learn ITIL® 4's Create, Deliver, and Support (CDS) framework to optimize service management, covering value streams, shift-left strategies, and advanced technologies for seamless IT service delivery and customer satisfaction. Key Features In-depth focus on the service value system in ITIL® 4 Detailed explanations of the shift-left approach and its benefits Clear insights into how technology enables and enhances service management Book DescriptionThis book offers a thorough guide to ITIL® 4’s Create, Deliver, and Support (CDS) module, covering key concepts and practices for IT service management. It begins with foundational aspects of the service value system (SVS), highlighting organizational structures, roles, and collaborative cultures essential for successful service delivery. The early chapters focus on adopting a shift-left approach to resource management, helping teams prioritize efficiency and proactive problem-solving. As the book progresses, it explores the strategic planning and management of resources within the SVS, stressing the importance of continual improvement and leveraging technology to optimize service management. It also provides insight into managing value streams for new services, guiding readers on how to create, manage, and measure service value chains for improved service delivery and innovation. The later chapters address specific ITIL® practices, such as service design, incident management, problem management, and knowledge management. The book concludes with exam preparation for ITIL® 4 CDS, offering practical case studies and real-world scenarios. By the end, readers will be equipped to enhance service management processes and ensure the delivery of high-quality IT services aligned with business objectives.What you will learn Apply service value system concepts to organizational structures Build a collaborative team culture using shift-left strategies Leverage technology to enhance service value and delivery Implement value streams for the development of new services Integrate ITIL® practices to improve user support and operations Prepare effectively for the ITIL® 4 CDS certification exam Who this book is for This book is for IT professionals, managers, and service designers seeking to deepen their knowledge of ITIL® 4's Create, Deliver, and Support practices. It's ideal for those familiar with ITIL® concepts who want to enhance IT service management. A basic understanding of IT service management frameworks and interest in using ITIL® to improve service delivery is required to get the most from this guide. Knowledge of service value chains and workflows will also help readers maximize the content.
Itil 4 Create Deliver And Support Cds
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Author : Claire Agutter
language : en
Publisher:
Release Date : 2021
Itil 4 Create Deliver And Support Cds written by Claire Agutter and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021 with ITIL (Information technology management standard) categories.
Itil 4 Create Deliver And Support Cds Your Companion To The Itil 4 Managing Professional Cds Certification
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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2021-11-25
Itil 4 Create Deliver And Support Cds Your Companion To The Itil 4 Managing Professional Cds Certification written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-11-25 with Computers categories.
An excellent supplement to any ITIL 4 Create, Deliver and Support training course ITIL® 4 Create, Deliver and Support (CDS) – Your companion to the ITIL 4 Managing Professional CDS certification is a study guide designed to help students pass the ITIL® 4 Create, Deliver and Support module.
Itil 4 Digital And It Strategy Dits
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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-24
Itil 4 Digital And It Strategy Dits written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-24 with Computers categories.
Master ITIL® 4 Digital and IT Strategy to lead successful digital transformations and implement effective strategies for operational excellence, risk, and financial management. Key Features Insight into the ITIL® 4 framework and its role in IT strategy Practical applications for digital transformation and strategy creation Case studies illustrating the success of strategic implementation in digital organizations Book DescriptionThis book explores ITIL® 4’s approach to digital strategy, starting with key concepts like digital transformation, ITIL® 4 guiding principles, and the role of technology in shaping business models. It introduces the driving forces behind change and how to align digital strategies with business goals for maximum impact. The middle chapters delve into the practical aspects of IT strategy, focusing on areas such as strategy management, governance, and continual improvement. Key topics like digital disruption, organizational viability, and strategic approaches for operational excellence are covered in-depth. The book provides a structured framework for managing risks, handling financial strategies, and fostering innovation in digital organizations. The final chapters guide readers on implementing and assessing digital strategies, from defining clear goals to establishing operational models. Practical tools, case studies, and exam preparation further enhance the reader's understanding. Ideal for IT professionals, business leaders, and strategists, this book equips them with the skills and knowledge to lead digital transformation and succeed in the modern business environment.What you will learn Understand key principles of Digital and IT Strategy Learn the connection between ITIL® 4 and digital transformation Analyze the role of strategy in business model innovation Assess the impact of digital disruption on organizational viability Identify strategic approaches for operational excellence Implement risk management techniques in digital organizations Who this book is for The ideal audience includes IT professionals, business leaders, and strategic planners who are involved in digital transformation projects. Readers should have a basic understanding of IT service management, business strategy, and change management principles. A solid foundation in ITIL® 4 concepts would be beneficial for better understanding the framework’s application in digital and IT strategy.
Itil 4 High Velocity It Hvit
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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-21
Itil 4 High Velocity It Hvit written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-21 with Business & Economics categories.
Discover the world of High-Velocity IT with practical insights on managing fast, resilient IT systems. Learn to navigate key principles and techniques, enhancing IT efficiency and value creation. Key Features Explains the key principles and behaviors for High-Velocity IT Offers techniques for ensuring fast development, resilience, and valuable investments Provides an in-depth examination of the ITIL®4 operating model and HVIT strategies Book DescriptionThis book guides readers through the core principles and practices of High-Velocity IT, offering a comprehensive approach to modern IT service management. It begins with foundational concepts, introducing High-Velocity IT and the essential behaviors needed for success in dynamic environments. Readers are then introduced to the digital product lifecycle and the ITIL® operating model, which emphasize the importance of service value systems and value streams in driving business outcomes. The book delves into key behaviors that support continuous improvement, including adaptability, trust, and commitment to learning. It also covers various principles and models, such as Lean, Agile, and Design Thinking, offering practical techniques to enhance IT performance. In the later chapters, the focus shifts to ensuring valuable investments, fast development, resilient operations, and co-created value. It presents techniques for achieving these objectives while aligning with ITIL® 4 practices. The final chapter prepares readers for the HVIT certification exam, consolidating key learnings and providing a solid foundation for future success in High-Velocity IT environments. This book offers both theory and practical guidance for those seeking to thrive in fast-paced, value-driven IT operations.What you will learn Understand High-Velocity IT principles and practices Apply Lean, Agile, and Design Thinking in IT operations Master techniques for ensuring valuable IT investments Implement strategies for fast and resilient IT development Ensure co-created value in IT service management Prepare effectively for the HVIT certification exam Who this book is for Ideal for IT professionals aiming to deepen their understanding of High-Velocity IT, this book assumes familiarity with IT service management and the basics of ITIL® 4. Readers should have a background in IT operations or service management. No prior experience with HVIT is necessary, though familiarity with Lean, Agile, and digital transformation is beneficial.
Itil 4 Drive Stakeholder Value Dsv Your Companion To The Itil 4 Managing Professional Dsv Certification
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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2022-02-17
Itil 4 Drive Stakeholder Value Dsv Your Companion To The Itil 4 Managing Professional Dsv Certification written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2022-02-17 with Computers categories.
The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.
Itil 4 Drive Stakeholder Value Dsv
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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-21
Itil 4 Drive Stakeholder Value Dsv written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-21 with Business & Economics categories.
Learn how to drive stakeholder value with ITIL® 4's best practices for service design, customer journey management, and value co-creation. Master stakeholder relationships and service offerings. Key Features Clear strategies for designing and improving customer journeys Comprehensive techniques for managing stakeholder relationships and expectations Insights into the full service lifecycle, from onboarding to value validation Book DescriptionThe book explores the essential practices and strategies for driving stakeholder value, focusing on the ITIL® 4 framework. It begins with an in-depth analysis of the customer journey, including how to design and improve value streams, ensuring customer satisfaction and service quality. The book moves into targeting markets and stakeholders, offering methods for market segmentation and defining strategies for better customer engagement. In subsequent chapters, the book delves into building strong relationships with both suppliers and customers, a cornerstone of service management success. The exploration of service offerings and demand management provides actionable insights into shaping and delivering services that meet customer needs and expectations. The process of aligning expectations through value co-creation and service agreements also becomes a focus, preparing readers to manage all stages of the service lifecycle effectively. With detailed discussions on onboarding and offboarding, continual value co-creation, and service value measurement, the book provides a holistic approach to creating sustainable value for all stakeholders. This text is invaluable for professionals seeking to understand and apply ITIL® 4’s principles in real-world scenarios.What you will learn Design customer journeys to enhance value delivery and satisfaction Segment markets and target stakeholders for effective service offerings Foster relationships with suppliers, partners, and customers Shape service demand and optimize service offerings for success Align service expectations through negotiations and agreements Evaluate and validate service value through continual improvement Who this book is for This book is ideal for service management professionals, IT leaders, and those responsible for customer experience or stakeholder relations. It assumes a foundational understanding of ITIL® principles but is accessible to those new to the ITIL® framework. The book is suited for anyone looking to enhance their skills in service management, stakeholder engagement, and value creation, whether they're preparing for certification or aiming to improve their organizational processes.
Ultimate Itil 4 Foundation Certification Guide Master The Best Practices For It Service Management Itsm And Get Certified In The Itil 4 Foundation Framework
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Author : Sankarsan Biswas
language : en
Publisher: Orange Education Pvt Limited
Release Date : 2024-08-22
Ultimate Itil 4 Foundation Certification Guide Master The Best Practices For It Service Management Itsm And Get Certified In The Itil 4 Foundation Framework written by Sankarsan Biswas and has been published by Orange Education Pvt Limited this book supported file pdf, txt, epub, kindle and other format this book has been release on 2024-08-22 with Computers categories.
Turbo Charge Your IT career with ITSM Knowledge Key Features● In-depth exploration of ITIL4, from foundational concepts to advanced practices, ensuring a holistic understanding of IT Service Management (ITSM). ● Actionable advice and strategies for implementing ITIL4, including a roadmap for certification and real-world solutions for organizational challenges. ● Emphasis on leveraging ITIL4 for driving innovation and digital transformation, preparing readers for future ITSM demands. Book Description The book offers a detailed exploration of the ITIL framework, covering all its aspects, from the basic principles to advanced concepts. This thorough coverage is essential for a deep understanding of ITIL and its application in IT service management. The book is designed to be user-friendly, with clear language, helpful diagrams, and a layout that facilitates easy understanding and retention of information. This book provides a structured approach to preparing for ITIL certification exams, including study tips, practice questions, and summaries, which are tailored to aid in both certification preparation and practical implementation. It includes insights and tips from seasoned ITIL practitioners, providing readers with valuable perspectives from experts in the field. Given the evolving nature of ITIL, the book is updated with the latest practices, ensuring that readers are learning the most current practices in IT service management. The book emphasizes the practical application of ITIL, helping readers understand how to effectively implement ITIL practices in their daily work and organizational context. The book is a comprehensive, practical, and up-to-date resource for anyone looking to deepen their knowledge of ITIL, prepare for certification, and successfully implement ITIL practices in their professional roles. What you will learn ● Gain a deep understanding of ITIL4 principles and best practices, enabling you to effectively manage and improve IT services. ● Learn strategies to enhance the quality, efficiency, and reliability of your organization’s IT services, leading to increased customer satisfaction and operational excellence. ● Acquire practical skills to plan, execute, and sustain ITIL4 implementations, ensuring smooth transitions and long-term success. ● Prepare thoroughly for ITIL certification exams with comprehensive guidance, tips, and strategies, boosting your credentials and career prospects. ● Understand how to leverage ITIL4 to innovate and transform IT operations, positioning your organization at the forefront of the digital era. Table of Contents1. Getting Started with ITIL and ITSM 2. Navigating the ITIL4 Landscape-1 3. Navigating the ITIL4 Landscape-2 4. A Holistic Approach to IT Service Management 5. General Management Practices – I 6. General Management Practices – II 7. General Management Practices - III 8. General Management Practices – IV 9. Technical Management Practices 10. Service Management Practices - I 11. Service Management Practices - II 12. Service Management Practices-III 13. Service Management Practices - IV 14. Service Management Practices - V 15. Roadmap for ITIL Certification 16. Digital Transformations With ITIL4 17. Implementing ITIL4 in Organizations Index
Itil 4 Managing Professional Courseware
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Author : Van Haren Learning Solutions a.o.
language : en
Publisher: Van Haren
Release Date : 2019-10-15
Itil 4 Managing Professional Courseware written by Van Haren Learning Solutions a.o. and has been published by Van Haren this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019-10-15 with Architecture categories.
ITIL® 4 Managing Professional Courseware ITIL 4 Managing Professional (ITIL MP) consists of four modules and is the next level of ITIL 4 to be released after ITIL 4 Foundation. ITIL MP targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. The Managing Professional Transition module is designed to allow ITIL v3 candidates to easily transition to ITIL 4. They can get the ITIL 4 Managing Professional designation through one course and one exam. The material includes; • Updated glossaries with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • New diagram packs with annotations for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • Updated syllabi with highlighted changes for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • The ‘High Velocity IT’ manuscript, syllabus, glossary and diagram pack remain unchanged • Practices Overviews and the product brochure remain unchanged • An up-to-date Quick Reference Guide with all the information you need • Updated Core Manuscripts, for ‘Create, Deliver & Support’, ‘Drive Stakeholder Value’ and ‘Direct, Plan & Improve’ • While the changes are quite large, they have been made for streamlining or refinement only • There have been no changes to the examinable content or the key concepts ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. This product is only for courseware partners, affiliates or designated students.