Itil Foundation Essentials Itil 4 Edition The Ultimate Revision Guide Second Edition

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Itil Foundation Essentials Itil 4 Edition The Ultimate Revision Guide Second Edition

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Author : Claire Agutter
language : en
Publisher:
Release Date : 2020

Itil Foundation Essentials Itil 4 Edition The Ultimate Revision Guide Second Edition written by Claire Agutter and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020 with categories.

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Itil Foundation Essentials Itil 4 Edition The Ultimate Revision Guide Second Edition

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Author : Claire Agutter
language : en
Publisher: IT Governance Publishing Ltd
Release Date : 2020-04-14

Itil Foundation Essentials Itil 4 Edition The Ultimate Revision Guide Second Edition written by Claire Agutter and has been published by IT Governance Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-14 with Computers categories.

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Itil Foundation Essentials Itil 4 Edition

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Author : Claire Agutter
language : en
Publisher:
Release Date : 2019

Itil Foundation Essentials Itil 4 Edition written by Claire Agutter and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with Electronic data processing personnel categories.

All the facts you need to pass your ITIL 4 Foundation exam This is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course and gives a clear and concise overview of the facts you need to pass the exam.

Itil R Foundation Essentials Itil 4 Edition

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Author : Claire Agutter
language : en
Publisher:
Release Date : 2019

Itil R Foundation Essentials Itil 4 Edition written by Claire Agutter and has been published by this book supported file pdf, txt, epub, kindle and other format this book has been release on 2019 with categories.

Itil Foundation Essentials Itil 4 Edition

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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-21

Itil Foundation Essentials Itil 4 Edition written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-21 with Business & Economics categories.

Gain foundational knowledge of ITIL® 4, the most widely adopted IT service management framework. Learn how to apply ITIL®'s guiding principles and practices to deliver value and improve services. Key Features Covers key concepts, roles, and practices in ITIL® 4 Explains guiding principles and service relationships in detail Prepares you for the ITIL® Foundation exam with practical examples Book DescriptionThis book offers a detailed introduction to IT service management and the ITIL® 4 framework by covering key concepts such as value, service management, and co-creation, providing a solid foundation for understanding ITIL®. Readers are introduced to the four dimensions of service management and how they apply to organizational success. The book also explores the various roles involved in service management, from service providers to consumers, and the essential relationships that drive value. The book further explains ITIL®’s guiding principles, such as focusing on value, thinking and working holistically, and simplifying processes. These principles form the core of ITIL® 4’s approach, emphasizing flexibility, iterative progress, and stakeholder collaboration. With practical examples and clear explanations, readers will learn how to integrate these principles into their service management practices. Lastly, the book dives deep into the Service Value System and Service Value Chain, detailing how each component contributes to delivering business value. It also explores essential ITIL® practices, such as continual improvement and incident management. The final sections provide valuable exam preparation tips to ensure readers are well-equipped to pass the ITIL® Foundation exam with confidence.What you will learn Understand the service value system and its components Explore the ITIL® practices in depth Apply the ITIL® guiding principles to real-world scenarios Understand service relationships and their models Implement the four dimensions of service management Prepare effectively for the ITIL® Foundation exam Who this book is for This book is ideal for IT professionals, service managers, and anyone looking to gain foundational knowledge of ITIL® 4. It is perfect for individuals preparing for the ITIL® Foundation exam. Readers should have an interest in service management and be ready to understand the ITIL® 4 principles and practices.

Service Integration And Management Siam Foundation Body Of Knowledge Bok Second Edition

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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2021-07-20

Service Integration And Management Siam Foundation Body Of Knowledge Bok Second Edition written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-20 with Computers categories.

Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Foundation certification. Prepare for your SIAM™ Foundation exam and understand how SIAM can benefit your organization!

Service Integration And Management Siam Professional Body Of Knowledge Bok Second Edition

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Author : Claire Agutter
language : en
Publisher: IT Governance Publishing Ltd
Release Date : 2021-07-29

Service Integration And Management Siam Professional Body Of Knowledge Bok Second Edition written by Claire Agutter and has been published by IT Governance Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2021-07-29 with Computers categories.

Service Integration and Management (SIAM™) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM™ Professional certification. Prepare for your SIAM™ Professional exam and understand how SIAM can benefit your organization.

Itil 4 Essentials Your Essential Guide For The Itil 4 Foundation Exam And Beyond Second Edition

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Author : Claire Agutter
language : en
Publisher: IT Governance Ltd
Release Date : 2020-04-28

Itil 4 Essentials Your Essential Guide For The Itil 4 Foundation Exam And Beyond Second Edition written by Claire Agutter and has been published by IT Governance Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2020-04-28 with Computers categories.

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Itil 4 Direct Plan And Improve Dpi

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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-21

Itil 4 Direct Plan And Improve Dpi written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-21 with Business & Economics categories.

Discover key ITIL® 4 concepts for direct, plan, and improve practices, focusing on governance, risk management, continual improvement, and organizational change management. Elevate your service management with proven frameworks. Key Features Detailed explanation of governance, risk management, and compliance practices Insights on applying continual improvement across the service value chain Practical tools for value stream mapping and workflow optimization Book DescriptionThis book offers a comprehensive exploration of ITIL® 4 Direct, Plan and Improve (DPI), beginning with key concepts of governance, risk management, continual improvement, and organizational change management. It introduces the essentials of direction, planning, and improvement, guiding readers in aligning strategic goals with actionable steps. The core methods, risks, and controls crucial for effective DPI practices are explored. As you progress, the book delves into governance, risk, and compliance, emphasizing how to align objectives and establish clear decision-making frameworks. You'll learn to craft policies and controls, ensuring a robust and adaptable service management strategy. A strong focus on continual improvement equips you with practical strategies for assessing and enhancing service quality. The book also covers organizational change management (OCM), providing techniques to manage emotional and social aspects of change while aligning with business goals. You’ll gain strategies for stakeholder communication, feedback mechanisms, and values-based change management. Finally, the book discusses measurement, reporting, and optimization, showing how to map value streams, optimize workflows, and measure performance. By the end, you’ll be ready to lead DPI initiatives and drive transformation within your organization.What you will learn Understand key concepts in direction, planning, and improvement Apply governance, risk management, and compliance practices effectively Develop a continual improvement culture within service management Implement organizational change management strategies successfully Master measurement, reporting, and KPI setting for service management Optimize value streams and workflows for efficient service delivery Who this book is for This book is for IT service management professionals, especially those pursuing ITIL® 4 certification or in leadership roles. Ideal readers have a basic understanding of IT service management and ITIL® 4 concepts. Prior experience in governance, risk management, or organizational change management (OCM) is helpful but not necessary. It’s perfect for those seeking to strengthen their skills in aligning service management strategies with organizational objectives.

Service Integration And Management Siamtm Foundation Body Of Knowledge Bok

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Author : IT Governance Publishing
language : en
Publisher: Packt Publishing Ltd
Release Date : 2025-07-28

Service Integration And Management Siamtm Foundation Body Of Knowledge Bok written by IT Governance Publishing and has been published by Packt Publishing Ltd this book supported file pdf, txt, epub, kindle and other format this book has been release on 2025-07-28 with Business & Economics categories.

Explore the world of SIAMTM and how it optimizes service integration for IT organizations. Learn the core principles, structures, practices, and risks in implementing SIAM effectively. Key Features A structured approach to Service Integration and Management (SIAMTM) Detailed exploration of SIAM roles, structures, and responsibilities Insights into overcoming challenges and risks in SIAM implementation Book DescriptionThis book offers a detailed exploration of Service Integration and Management (SIAMTM), providing insights into its frameworks, structures, and practical applications. It starts by covering the core principles of SIAMTM, from its historical context to its role in optimizing service integration across multiple providers. The book then dives into the SIAM roadmap, outlining key stages such as discovery, strategy, planning, and execution, all essential for successful service management. Readers will gain an understanding of different SIAM structures, including externally sourced, internally sourced, and hybrid models, along with their respective advantages and challenges. It also explores how SIAM aligns with other service management practices like ITIL, COBIT, Lean, and Agile, offering a comprehensive approach to managing complex service ecosystems. The book places special emphasis on the roles and responsibilities within a SIAM ecosystem, including those of service providers, integrators, and customers. It also highlights the importance of cultural change, collaboration, and governance for effective SIAM implementation. Finally, readers will learn to identify and address common challenges and risks, equipping them with strategies to overcome obstacles and ensure smooth integration within their organization.What you will learn Understand the core concepts and structure of SIAM Apply the SIAM roadmap to integrate services effectively Explore various SIAM structures and their advantages Integrate SIAM with other service management practices Define roles and responsibilities in a SIAM ecosystem Address challenges and risks during SIAM implementation Who this book is for This book is ideal for professionals in IT service management, organizations looking to optimize service integration, and SIAM consultants. Readers should have a basic understanding of service management principles like ITIL or COBIT before diving into the concepts presented. A foundational knowledge of governance, process management, and organizational change would be helpful for a deeper understanding.